Trusted Agent profile
★★★★★
354 reviews across 3 offices and 2 platforms
Brinkleys Estate Agents has three offices, all in London. Together they have 354 reviews on two platforms, rated 4.2 out of 5 overall.
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Brinkleys Estate Agents's three offices, most reviewed first. Each has its own page.
Showing 144 reviews on Google only. Show every review
5/5
GoogleHaving worked with Brinkleys for a number of years their service and response times have always been fantastic. I would most definitely recommend them.
Thank you Karim for the positive review and recommendation.
5/5
GoogleI have been directly with Marco for several years, I would to placer it on record, during this that I was a pleasure. Marco is very profesional. My english is not perfect , Marco has been extremely and very patient with me. I have several properties, at times we disagreed on costs etc and have always managed to negotiate on a mutual basis to satisfies both parties. We all know that estate agents have a bad reputation, I must say Marco is the exception. May our business relationship continues.
Thank you Truc for the glowing review and recommendation, as well as your kind words. We look forward to a successful business relationship going forward.
5/5
GoogleMarco Baptista and JP De Sousa where very helpful in my search for a property to rent. Always available to speak to and arranged viewings convenient to my schedule. Their knowledge and experience is great and second to none. I would definitely recommend Brinkleys and their staff.
Thank you for your kind works and positive recommendation.
5/5
GoogleMarco Baptista has been looking after me for over 20 years.He helps finding tenants, found suitable properties for my purchased. Marco has always go an extra mile helping me. He is very professional, trustworthy and extremely helpful! I would definite recommend Marco!
Hello Giang Thank you for the lovely review. We appreciate your loyalty to Brinkleys and the team. We look forward to many more successful years working with you.
5/5
GoogleProfessional service from Marco and his team.
Thank you Antonio. We appreciate you taking the time to leave us such a positive review.
2/5
GoogleRating only, no written review.
Dear Aga, we’re surprised to receive this review without a comment. Please could you get in touch to advise what experience you received as we have no record of your name on our systems. Customer Care Team
5/5
GoogleI've used Brinkley's for 14 years. They've found me great tenants over this period. They are under new management - Marco the new MD is hands on and keen to improve the service provided. Daniel the letting negotiator who has been helping me with the current letting has been very efficient and proactive. Going above and beyond to help. Gisella in the back office is also very responsive.
Thank you N S. We value your loyalty and look forward to many more successful years working together.
5/5
GoogleGreat estate agents with such a lovely, professional and helpful team!
Thank you for your kind words Idil. We value our customers feedback.
1/5
GoogleNever had the pleasure to deal with Graeme or Marco but wouldn't trust them because someone in their office certainly can't read
Dear Jonas Petrauskas, Please accept our sincere apologies for the inconvenience or distress caused by our recent leaflet campaign. Please be assured that we at Brinkleys are very conscience of our environmental and social responsibility. In saying that, the leaflet drop was sub-contracted to a third party company to deliver on our behalf. We thank you for bringing this to our attention and we will take this up with our contractor for future campaigns. Brinkleys can assure you that both Marco, Graeme and all at Brinkleys are trust worthy and strive to deliver open and honest business. “Small steps make a big difference" Kind Regards Customer Care Team
5/5
GoogleRating only, no written review.
We are thrilled to hear that you had a positive experience with our Sales Team. We look forward to working with you again in the future!
5/5
GoogleReally helpful company cannot fault them. Hats off to Kate for always being on the ball.
Dear Tyler, thank you for your review and kind words. We have really enjoyed working with you and look forward to continuing to do so. Many thanks, Laura and Kate Customer Care Team
5/5
GoogleThe whole renting experience in SW19 went very smoothly - I recall we viewed on Monday, had lease agreed on Wednesday and moved in on Thursday - it was extremely rapid and everything worked out as promised under the expert, professional care of Kate Sheard.
Dear Sue, Thank you for your kind words and review. We are glad that you had a great experience with us. We will make sure to pass this onto Kate. Many thanks, Laura Customer Care Team
5/5
GoogleRating only, no written review.
Thank you very much for taking the time to send us a review Jon. We are thrilled to hear you are happy with Brinkley's service. Have a lovely day further.
5/5
GoogleAlways attentive and responsive. Love and care was given to me always. I would highly recommend this agency!
Dear LH, Thank you so much for your positive feedback. We appreciate your kind words and are so glad that you had a great experience with us. Many thanks, Laura and Kate Customer Care Team
1/5
GoogleWe put down a deposit on a property. They sold the property and withheld our deposit for 2+ weeks with no contact. Very unprofessional and unfair to tenants.
Dear Prashanth, We are really sorry to hear about your experience. We have followed this up with accounts to understand the delay with the repayment of the deposit. We can only apologise as the delay was due to the landlords decision to sell or let, as well as accounts take a few days to process payments. If you would like to discuss further please can you contact us on customercare@brinkleys.co.uk Kind regards, Laura and Kate Customer Care Team
5/5
GoogleRating only, no written review.
Thank you Kris for taking the time to leave us a review. We love hearing from our customers. Kind regards Brinkleys Customer Care Team
5/5
GoogleMarco is really helpful if you are a landlord I suggest you speak with him. JP and Darryl were also great letting everything out!
Thank you for your kind words and taking the time to let us know about your positive experience at Brinkleys. Kind regards Brinkleys Customer Care Team
1/5
GoogleWorst experience ever! I put a holding deposit as requested by the agent to book the flat. When I went to see they haven't done any ammendments they promised, even though everything was written down. They didn't want to refund the deposit even though they breached the contract. The manager Robert Brinkley managed to put in his pocket the money as 'company expenses'!! Beware!!
Dear Elani, we are very sorry to hear that you experienced bad service in 2019 when trying to rent a property through our agency. Please note that Brinkley Estate Agents have been through a new acquisition in 2023 and Robert Brinkley is no longer associated with Brinkleys and we have worked hard to ensure that we deliver the best service under our rebrand of Brinkley Estate Agents. It’s helpful to bring to our attention your experience to help us learn and put right any grievances experienced. We welcome you to email us directly at customercare@brinkleys.co.uk if you wish to speak further on this instance. Kind Regards Customer Care Team
5/5
GoogleMarco is really helpful if you are a landlord I suggest you speak with him. JP and Darryl were also great letting everything out!
Thank you for your kind words and taking the time to let us know about your positive experience at Brinkleys. Kind regards Brinkleys Customer Care Team
5/5
GoogleProfessional, efficient, friendly and all round top service. Would recommend and use again. Graeme in particular was great.
Dear Lucy, Thank you for your kind words. Your feedback is greatly appreciated. Many thanks Laura and Kate Customer Care Team
1/5
GoogleI remain in shock with the dealings I have had with this agency! They don’t care for the tenant and took no responsibility for any damp issues within the property after a 6 year tenancy resultant in the withholding of the deposit. Laying the blame elsewhere for decorating costs is their stance! Personal and damn right lies over social media following a siblings review which is solid evidence of their unprofessionalism. Need I say more.
Dear Jen We’re sorry to hear that you’re dissatisfied with our service. Our agents have been in contact and are trying to resolve this matter. Please could you email customercare@brinkleys.co.uk and we will ensure to assist you with the issues you are facing. There is also a complaints procedure on our website that you can follow, click this link: https://www.brinkleys.co.uk/customer-complaint-procedure Kind Regards The Customer Complaints Team
1/5
GoogleAbsolutely useless (and rude) letting agent. Supposedly they are meant to ‘look after’ the property next door. The fence is falling down and instead of repairing it Brinkleys demand evidence that the fence is the responsibility of the landlord there. We provide the evidence… nothing happens. Call them back after a month and having already replaced one panel ourselves as it was so unsafe and we are advised that the landlord doesn’t have a responsibility to fix the fence whatever the property documents state…. Then advised by this joke of an agency that there are actually other ‘more pressing’ issues in the house that the landlord is not addressing such as mould. Sadly the tenants and us as the neighbours are the ones that suffer whilst Brinkley and this rogue landlord continue to take the money.
Dear Dan We’re sorry to hear that you’re dissatisfied with our service. Our agents have been in contact with you via email and telephone and are trying to resolve this matter. Please could you email customercare@brinkleys.co.uk and we will ensure to assist you with the issues you are currently facing with your fence. There is also a complaints procedure on our website that you can follow by following this link https://www.brinkleys.co.uk/customer-complaint-procedure Kind Regards The Customer Complaints Team
5/5
GoogleRating only, no written review.
Dear Rafael, Thank you for your review. Kind regards, Laura and Kate Customer Care Team
5/5
GoogleThank you to JP at Brinkleys who assisted me with finding a property and gave a fresh feel to viewing properties.
Dear Fernando, Thank you for your review. We hope you enjoy your new home. Many thanks, Laura and Kate Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (120) has the most, with 299 reviews rated 4.3 out of 5, followed by London (168 Putney High Street) with 263.
The three Brinkleys Estate Agents offices, by town:
