Trusted Agent profile
★★★★★
354 reviews across 3 offices and 2 platforms
Brinkleys Estate Agents has three offices, all in London. Together they have 354 reviews on two platforms, rated 4.2 out of 5 overall.
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Brinkleys Estate Agents's three offices, most reviewed first. Each has its own page.
Showing 144 reviews on Google only. Show every review
5/5
GoogleI had a problem with hot water in my apartment. The property management dealed with it and it was fixed in a short time.
Thank you for the kind review Amy. This is exactly how Brinkleys strives to provide great customer service.
5/5
GoogleSuzy was a great help, would highly recommend Brinkley’s because of her professionalism and efficiency. Can’t thank her enough, the property she found us was perfect
Thank you for the kind review Diane. This is exactly how Brinkleys strives to provide great customer service. We wish you many happy memories in your new home.
5/5
GoogleIt felt like a never ending story trying to find my dream home, and then I met Suzy at Brinkleys and how my story changed. She was professional, showed me and my partner multiple properties that fitted our requirements so we didn’t waste each other’s time. Very smooth process and Suzy was considerate and supportive.
Thank you for the kind review Roman. This is exactly how Brinkleys strives to provide great customer service.
5/5
GoogleReally great company, Darryl helped me find the perfect property and made the process feel seamless. Will be using again in the future
Thank you for the kind review Talia. This is exactly how Brinkleys strives to provide great customer service. We wish you many happy memories in your new home.
1/5
GoogleHorrible experience with this Agency. It was going fine and we were quite happy with the overall tenancy management until we had to move out. We are currently fighting to get our deposit back. We are in dispute and are dealing with the claim through the DPS but the Agency is entirely ignoring us. Anne with whom we were discussing the move out started to entirely ignore us as soon as we disagreed with the deductions. At one point in the tenancy there was a leak and we were waiting weeks before it got solved and as a result we were unable to use a shower. We tried to be understanding and shower in the office/at the gym instead. We never caused any issues and there was no damage reported by the landlord. The only part of the deposit that is in dispute is the cleaning fee. Since we disagreed with the charge we started receiving a silent treatment. It’s been a month since we moved out and over 2 weeks after starting a claim. We were skeptical when we decided to rent with them as we have never heard about this agency before, but clearly rightfully so. I would never rent my property through them nor rent any other property from them. We’ll be continuing to pursue this as we’re not going to give up on our deposit, but absolutely atrocious behavior.
1/5
GoogleWe chose them to sell our property by mistake They can’t really put the price on the property and tried to sell less then how much. We been told we won’t sell our property for more then £245k and not to put more then £250, but we sold £250 plus selling fee agreed. They didn’t sent agreement documents of sale as it should and we only told our solicitor what was the selling prices ended up in completition we had to leave washing machine , dishwasher furnitures etc… Be honest they didn’t came to show the property just only twice and didn’t turn up on last day to collect the key on time. THEY ONLY CARE ABOUT MONEY AND NOTHING ELSE. Now I rather to pay more for sale but having better customer service and I would have more money in my pocket!
5/5
GoogleWe are SO positively surprised (and lucky!!) that our property is managed exceptionally well by Brinkleys. Even the smallest issue they are attending to in a couple days. Super responsive and friendly property management team - thank you so much, especially Chris!!
Dear Miriam. Thank you for the kind words. This is most definitely our goal, to keep all our clients happy. Regards The Brinkleys Team.
5/5
GoogleExcellent response to a problem with electricity supply quick and courteous added to the great service in finding out property and facilitating the tenancy
Thank you for the kind review. We are so happy to hear of your experience with Brinkleys. The Brinkleys Team.
5/5
GoogleOur move-in process was fantastic! Suise is truly one of the best agents this company has, professional, helpful, and supportive every step of the way. Thank you for your assistance and support!
Thank you for the kind review Anastasiia. We are very happy to hear your experience with Brinkleys has been excellent. We wish you many happy years in your new home. Kind Regards The Brinkleys Team
5/5
GoogleWe had a nightmare experience with tenants who were consistently rude, aggressive, and confrontational, resorting to name-calling, making false claims, and even threatening unwarranted legal action. Anne from Brinkleys was an absolute lifesaver. She’s no-nonsense, highly knowledgeable, and incredibly efficient. She guided us through the situation with expertise, kept everything on track, and helped us reach a resolution as quickly as possible. We couldn’t recommend her more highly!
Dear Leila, thank you for the kind words. We are so happy to hear you've received the level of service we strive to provide to all our customers. Kind Regards The Brinkleys Team
5/5
GoogleSuzy has been a great help in finding a new apartment. Despite it being our first time renting, Suzy has been great at helping me and my partner through all the stages of the process and has made the entire process a lot less stressful and daunting by keeping in touch regularly throughout, advising us on how to best secure our desired property in making our offer, and advancing our tenancy application promptly. Would highly recommend to any other first time renters who need expertise and quality guidance!
Thank you for taking the time to leave such a lovely review Keyan. We are so happy that we could help you find a new home.
5/5
GoogleWent above and beyond to assist me with securing this property. Suzy was beyond amazing and exceeded my expectations
Thank you Keira for the lovely message. We wish you all the best in your new home.
1/5
GoogleInitially Brinkley’s used to be fine, but now their employees they steal customer information and contact landlords as well as tenants to make under the table deals for their own personal profit or other companies. Marco Baptista Approached us few times to give us better deals then brinkeleys. Why are our personal info used held by brinkleys for some employees private gains?
Dear Ama Tul Kafi Rasheed. We are sorry to hear this. We are taking this matter extremely seriously and would like to resolve the issue. Please could you contact us as a matter of urgency on richardw@brinkleys.co.uk so that we can take it further.
5/5
GoogleExcellent service. Sold my property in less than a month for a very reasonable price. Thank you!
Thank you for taking the time to leave us a glowing review Kart. We are so glad we could successfully sell your property. We look forward to working with you in the future. Brinkleys Customer Care Team
1/5
GoogleWorst agency worst service. Would not recommend
5/5
GoogleRating only, no written review.
Thank you Daniel. We appreciate you taking the time to leave us a positive review.
5/5
GoogleSuch a great estate agents. Extremely accommodating and was able to work around me and my friends. I can’t recommend them enough! Especially Marco, he went above and beyond!
5/5
GoogleThe place to go to make things simple especially if you are renting your property for the first time… seamless and a team led by Marco Baptista 👌 …
Thank you Rob for the positive review and recommendation. We look forward to many more successful years of working together.
5/5
GoogleTop class advice as always from Marco re letting my property. So helpful and reassuring. Highly recommend Brinkley’s Team. Sandra McGuinness.
Thank you Sandra for the recommendation and the kind words.
5/5
GoogleDaniel was super helpful in finding us our new home and made the process easy and efficient. Great communication throughout the process. Would recommend!
Thank you Jennifer for the kind words. We wish you best for your move into your new home.
5/5
GoogleRating only, no written review.
Thank you for the review and recommendation.
1/5
GoogleMixed feelings on Brinkleys, the property and landlord who they represent are the issue Generally the staff have been very easy to deal with, excluding zukhela The property however has been a disgrace with an overseas landlord who does nothing Moving in was a disaster, Brinkleys were closed and no keys, landlord doing her own thing in the cheap. Landlord has done zero maintenance but apparently managed by Brinkleys, they’re taking their cut for doing zero On finally having enough of damp and mould not being fixed Brinkleys have unfortunately thought I shouldn’t be in to help with viewings as they have no keys, read into that what you want, but how are they going to deal with emergencies, maintenance etc And now landlord wants to fix things I’ve been waiting years on during my notice period. Update- I have since moved out due to disrepair and complaint has so far been ignored. 10 days and still waiting on move our report for deposit. So downgraded score accordingly Further update, I have complained and Brinkleys take no responsibility for their former employees lack of action. The property has been "refurbished" and let to some poor soul when the reality is they've simply painted over it. I always thought go through an agent, but these guys don't care as long as they get their commission
Hello A Smith We’re sorry to hear that you’re dissatisfied. Please could you email customercare@brinkleys.co.uk and we will ensure to assist you with the issues you are facing. There is also a complaints procedure on our website that you can follow, click this link: https://www.brinkleys.co.uk/customer-complaint-procedure Kind Regards The Customer Complaints Team
1/5
GoogleAs soon as you hand over that deposit money the smiles and quick responses disappear and you are met with really rude, argumentative staff - it gets even worse when you inform them you do not wish to renew your tenancy. Brinkley's broke multiple contractual obligations - I have raised a grievance through the appropriate regulator. They let an uncleaned flat and then changed the third party move in report themselves in their favour - something I have complained about but had no response too (this has become the norm). When I did raise an issue about conducting viewings outside of the viewing period and without notification (they were ignored at first), I got a phone call threatening to give us bad references for future rentals if we did not drop the issue - rather than just looking into what happened. I am only writing this review now as I have moved out and they no longer have leverage to use against me to get what they want. Like some of the reviews below I am also in shock at the way Brinkley's treat their tenants - I have never had a problem with a landlord or agency, always paid rent on time and been a good tenant. Not sure whats wrong with these people but its quite a toxic business - Avoid at all costs (I know you don't always have the option - if not then just beware)
Dear Sanjeev, we are very sorry to hear of your dissatisfaction with Brinkleys. Please note after investigation, it is believed that the process of deposit disputes was communicated to you on several occasions. We are obliged to act within this procedure. Kindly follow the steps provided to you to contact MyDeposits for your dispute. If you are still not satisfied with the explanation you can follow the complaints procedure on our website which can be found by following this link www.brinkleys.co.uk/customer-complaint-procedure
2/5
GoogleRating only, no written review.
Dear Aga, we’re surprised to receive this review without a comment. Please could you get in touch to advise what experience you received as we have no record of your name on our systems. Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (120) has the most, with 299 reviews rated 4.3 out of 5, followed by London (168 Putney High Street) with 263.
The three Brinkleys Estate Agents offices, by town:
