Trusted Agent profile
★★★★★
354 reviews across 3 offices and 2 platforms
Brinkleys Estate Agents has three offices, all in London. Together they have 354 reviews on two platforms, rated 4.2 out of 5 overall.
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Brinkleys Estate Agents's three offices, most reviewed first. Each has its own page.
Showing 144 reviews on Google only. Show every review
5/5
GoogleI had an excellent experience with Tom. From the very beginning, he was professional and genuinely attentive to my needs. He guided me through each step of the process, answered all my questions promptly. …
Thank you for the lovely review Emmanuel. It's messages like this one that make what we do for our customers worth it. The Brinkleys Team.
5/5
GoogleI had an excellent experience with Tom. From the very beginning, he was professional and genuinely attentive to my needs. He guided me through each step of the process, answered all my questions promptly. His communication was clear and consistent, and he went above and beyond to ensure everything ran smoothly. I truly appreciated his patience and dedication. I highly recommend Tom to anyone looking to buy and sell a property, he made what could have been a stressful process feel straightforward and stress-free.
Thank you for the lovely review Emmanuel. It's messages like this one that make what we do for our customers worth it. The Brinkleys Team.
1/5
GoogleBe careful when renting with this agents, know one thing for sure, they don’t have the tenants interest at heart, they don’t care about the tenants deposit! They will do everything to make sure that deposit is not paid completely. They still haven’t paid me my deposit after 2 months. Wicked!
Dear Tolulope, we are sorry to hear about your frustration regarding the handling of your deposit dispute. As was communicated to you at the end of your tenancy, the portion of your deposit which is being disputed was paid over to MyDeposits with the balance being paid out to you as is required for the deposit dispute. Once the dispute process has concluded the adjudicator will advise the outcome. This process sits outside of Brinkley's mandate and we are certainly not holding your deposit. Please feel free to email us customercare@brinkleys.co.uk if you would like to discuss this further.
4/5
GoogleChris has been great at keeping up communication while we get some maintenance repairs done.
Dear Serena, thank you for the lovely review. Our property managers strive to ensure all property maintenance issues are dealt with and resolved in minimal time with the least impact on tenants. We are thrilled to receive confirmation of this through your review. The Brinkleys Team.
5/5
GoogleI bought a flat through Brinkley’s and found Tom Worrall from sales to be absolutely incredible. He always got back to me, he was a great support during the sale when a few things went wrong. He made quite a stressful experience bearable. However on another note, the sales profession team was not great, I would never get a response, they would never answer my call but when they wanted information they would chase and then never respond. Which made Tom even more helpful as he got involved when I couldn’t get any answers from the sales progression. All in all - I don’t think my experience would have been quite the same without Tom, he is an asset to Brinkley’s!
5/5
GoogleRating only, no written review.
Thank you Daniel. We appreciate you taking the time to leave us a positive review.
1/5
GoogleI had one of the worst experiences with this property agency since moving to London. The viewing was completely disorganized, primarily due to Suzi, who mixed up the arrangements. As a result, I was left waiting outside in freezing weather for 30, 40 minutes. It was incredibly frustrating and unprofessional. However, I want to acknowledge JP, who stepped in and handled the situation well. He rearranged the viewing for me at 5:30 PM and ensured everything went smoothly the second time around. While JP’s efforts were appreciated, the overall experience was disappointing. I hope the agency improves its communication and organization to avoid such inconveniences for others in the future.
Dear Musyyab, we are very sorry to hear about the frustration and inconvenience you incurred when recently booking a property viewing with us. Thank you for your acknowledgment towards JP. We want to assure you that whilst every effort is made to ensure that we do not inconvenience any of our customers, unfortunately we are sorry to learn that this was not the case for your appointment. We like to pride ourselves on our overall customer service and again offer our apologies to you for the inconvenience caused to you on this occasion. Kind Regards The Brinkleys Team
5/5
GoogleI sold my flat with Brinkleys (Wimbledon Park) and it was the best choice I made. After an initial list with Purple Bricks that didn’t generate enough interest, I switched to Brinkleys and it sold within a week. Graeme Gordon was an expert and my only regret is that I didn’t go to them earlier!
1/5
GoogleI put one star review with the hope they can consider to answer to my email. I wait to have an issue fixed on my flat since 22 November.
Dear Claudio, I am sorry to see you are not fully satisfied with Brinkleys. We would like to learn about your experience with us. If you would like to discuss this further, please feel free to contact us at customercare@brinkleys.co.uk Thank you, Laura Customer Care Team
2/5
GoogleThis estate agent does not do their research before advertising a vendors property. It’s really important for people to do their own checks on properties through the council building regs and even talking to the neighbouring properties you should also carry out a full survey report. So if anything goes wrong later you have evidence for Miss selling. They falsely advertise properties to gain a sale and commission. They claim they take the word of the vendor. If they were a good estate agent they would do there home work before selling and taking your hard earn money. The amount of commission they charge they should put in the work.
Dear Private. We are so very sorry to hear that your experience with Brinkleys has not been of the standard you expected. We would like to investigate your claim, so please could you email your issue to customercare@brinkleys.co.uk so we can understand what the issue was. Kind Regards The Brinkleys Team.
1/5
GoogleHorrible experience with this Agency. It was going fine and we were quite happy with the overall tenancy management until we had to move out. We are currently fighting to get our deposit back. We are in dispute and are dealing with the claim through the DPS but the Agency is entirely ignoring us. Anne with whom we were discussing the move out started to entirely ignore us as soon as we disagreed with the deductions. At one point in the tenancy there was a leak and we were waiting weeks before it got solved and as a result we were unable to use a shower. We tried to be understanding and shower in the office/at the gym instead. We never caused any issues and there was no damage reported by the landlord. The only part of the deposit that is in dispute is the cleaning fee. Since we disagreed with the charge we started receiving a silent treatment. It’s been a month since we moved out and over 2 weeks after starting a claim. We were skeptical when we decided to rent with them as we have never heard about this agency before, but clearly rightfully so. I would never rent my property through them nor rent any other property from them. We’ll be continuing to pursue this as we’re not going to give up on our deposit, but absolutely atrocious behavior.
Dear Julia, we are very sorry to hear of your experience. We would encourage you to contact us directly on customercare@brinkleys.co.uk so we can investigate this matter further. Kind Regards The Brinkleys Team.
5/5
GoogleRating only, no written review.
Thank you Bori for the 5 stars! Regards, The Brinkleys Team.
5/5
GoogleOutstanding experience with the selling team at Brinkleys, particularly Graeme. They are fast but thorough. They push everyone involved to ensure sales progress, and that is often the key to success. I have found their fees very reasonable and their work ethic commendable, never thought I would say these words about a estate agent. So, thank you!
Dear Gabriela. Thank you for the lovely review. We are so happy to hear your experience with Brinkleys met your standards. Wishing you all the best for your future. Regards, The Brinkleys Team
5/5
GoogleSuzy Browne did an absolutely amazing job. She found exactly what we needed and closed everything in just 4 days. Professional, responsive, and truly went above and beyond. If you want results fast and done right, this is who you call!
Thank you for the kind review Robyn. This is exactly how Brinkleys strives to provide great customer service. The Brinkleys Team
5/5
GoogleVery Positive Experience with this Agency. Very freindly and helpful team.
Thanks for the 5 stars Will. The Brinkleys Team
5/5
GoogleWe had an awful experience with an estate agents previously (who I won’t mention) who took our money and told us they had secured the property for us, only to find out 3 days later that we had been out-bidded. We were heartbroken, but Suzy came to the rescue and found us a perfect home. I cannot praise both Suzy and Brinkleys enough for everything.
Thank you for the kind review Louise. This is exactly how Brinkleys strives to provide great customer service and we are happy to have been able to turn a negative experience into a positive one. We wish you many happy memories in your new home.
1/5
GoogleI am not sure if this estate agent is short of staff, the letting team are very rude and hardly any communication from them ... not hard to reply to emails.
1/5
GooglePoor customer service, the two agents I dealt with were rude, we felt very rushed and unimportant to them.
5/5
GoogleI sold my flat through Brinkleys Estate Agent and they were extremely helpful and efficient in helping to progress the sale with the buyer and keep me informed on updates. They recommended solicitors who were thorough and responsive. The sale went through and it was a smooth process.
5/5
GooglePriya is an exceptionally dedicated real estate professional who handles every client’s needs with patience and care. With her reliability and professionalism, she helps people find not just a house but a true home. She always stands out with her solution-oriented mindset and carries out her work with great passion.Thank you so much for everything 🙏
5/5
GoogleWe couldn't be happier with the service we received. Great team. Great result. Thoroughly recommended.
1/5
GoogleDO NOT RENT DO NOT TRUST this was a SCAM! Poor customer service, flat rented without central heating in January 2025. Also shower wasn’t working. Nobody helped me to resolve the flat problems. Finally am ending the tenancy! In a dispute currently! Awaiting for my deposit!
1/5
GoogleThis agency used to be good but since the Robert has left my details have been passed on to former employees which keeps on calling me to offer their “best and better services “. I am sure he is not allowed to that !
Dear J Brown. We are sorry to hear of your experience. I can assure you that Brinkleys take its obligation of withholding personal data very seriously. We would like to hear more about who the former Brinkleys employee was that contacted you so we can investigate and take further if necessary. Please contact us at customercare@brinkleys.co.uk
5/5
GoogleHad a really great experience letting with Brinkley's. The process was made simple and I got a great price. I would highly recommend!
Thank you for the kind review Jemima. This is exactly how Brinkleys strives to provide great customer service.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
London (120) has the most, with 299 reviews rated 4.3 out of 5, followed by London (168 Putney High Street) with 263.
The three Brinkleys Estate Agents offices, by town:
