5/5
GoogleI have been in contact with Phillip, he is efficient and polite and he had a cheerful tone! Great customer service!PositiveResponsiveness, Professionalism
Trusted Agent profile
Brian Cox estate agents in Greenford and Northolt
★★★★★
266 reviews across 2 offices and 4 platforms
Brian Cox has two offices, in Greenford and Northolt. Together they have 266 reviews on four platforms, rated 3.9 out of 5 overall.
239
Reviews on Google
All 2 offices
10
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 2 offices
16
Reviews on Trustpilot
All 2 offices
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Our offices
Brian Cox's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 239 reviews on Google only. Show every review
Google5/5
GoogleAn extremely pleasant and stress free experience of selling and buying. Many hurdles on they way but top marks to Jeff in the calm and professional way he dealt with all situations. Honest and a very helpful person - a real asset for the owners of Brian Cox. Absolutely delighted with the end result and highly recommend. Thank u team Northolt.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI cannot praise the service that Jeff and the team provided highly enough. From the accurate, honest valuation through to the completion of the sale, everything was handled calmly and professionally. I wouldn't hesitate to recommend them to my friends or family. Great job.PositiveProfessionalism
1/5
GoogleVery bad serviceNegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleI consider it as one of the greatest mistakes that I did which is to let through them. Even after receiving my holding deposit they readvertised the property and finally I lost my initial deposit amount. I informed them prior that i am on maternity leave and I can pay 6 months rent in advance for safety if the landlord has any issues regarding rent payment. Later on they told me that my reference failed as I sm on maternity payment and they wanted 6 month rent in advance with rent payment on each month, which I refused as I lost the trust on them.Very disappointed with their service.NegativeQuality, Professionalism
5/5
GoogleMind blowing, outstanding and excellent service provided by Emma from Brian Cox she has been star through out and great asset. Emma has shown us many places in very short period of time in which we could be able to finalise our home. She always on time every time. Thank you Emma you have shown a fantastic commitment to your job really appreciate your input all along. Last but not least Daniel from Brian Cox a real professional at his best and at peek of his career. The man, the true manager who could finalise a home at very last minute he has done what it may not have been possible by anyone else. Thanks Daniel for chasing me, chasing my solicitor and chasing the vendors solicitors really appreciate your great input from the beginning till the end. I would like to take this opportunity to thank you on behalf of my family members and really appreciate for you kind help on getting this through. 5***** service all aroundPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleDon't really where to start from but this is a continuation from the previous tenant who left the review last year. I have been through a horrible experience dealing with this agency, they don't reply to your emails, calls after you have signed the contract. I think Caroline is the only one at Brian Cox who is professional but rest of the staff will keep ignoring you. The property had issues which were raised after I moved in but after chasing the agency I gave up as I was told that the landlady does not reply at all. After I moved out, I kept chasing the agency to get my deposit back but again I was told that the landlady is not replying, but annoying thing was that my checkout inventory had so many discrepancies as domestic cleaned flat at the time of move in, became professionally cleaned, and overall they tried to deduct about £350, for professional cleaning and damages. But I was never given the flat in a professionally cleaned state and the oven which was already broken before I moved in as also pointed out by the previous tenant "Laura Niepage" in her last year review but I was held responsible for this damage. Anyways, after 6 weeks of moving out when I did not get any reply or deposit back, I had to raise the dispute with TDS. I submitted all the evidence and this week the dispute was resolved and TDS dismissed the claim of cleaning and all the damages, and I finally got my deposit back after 4 months, I went through a lot of stress and frustrations as the landlady was not fair at all, and she won't resolve any issues, and tried to deduct the money by being so unfair. As you can see that me and the previous tenant had to go through the same kind of issues, and I am sure the current tenant who is living at the property will write a review next year too. I hope no one has to go through this, if anyone rents a flat from this agency, then I would say make sure to take all the pictures and raise all the issues when you move in as your check in and check out inventories will be done by two different companies and they will change the domestic cleaning to professionally cleaned sort of things, and then you will have to spend hours preparing your case and going through 70 pages of inventory. Be careful!!NegativeResponsiveness, Quality, Professionalism, Value
1/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleThe never replied to my calls , Voice mails and emails and messages. Not a professional company.
1/5
GoogleI told them to stop spamming my inbox, I am not looking for a property. They kept going....
1/5
GoogleIt took 2 months and after a letter from my solicitor to get my deposit back. Do not trust out these guys.NegativeResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe just sold our house through Brian Cox, their service was brilliant from start to finish, highly recommend them.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleNot helpful at all. They only sides with the landlords! We lost alot of money because they didn't help us, also we lived in appalling condition flat while they sided with the rogue landlord and keep charging us for the appalling flat that we lived in.
5/5
GoogleProfessional, proactive team with great communication throughout, making the process as seamless as possible. One of the best estate agents I have used and would highly recommend this branch and use them again in the future.PositiveProfessionalism
5/5
GoogleBrian Cox have been the most professional estate agents we have dealt with so far selling my parents house. Emma Gerald truly is one of the best that we have dealt with throughout this whole process. Emma is the most genuine, truthful, honest, professional, transparent, caring and personable negotiator we have come across in the whole experience of trying to sell my parents house. She has really made my parents gain trust in estate agents and they are so thankful to have received her advice and to have dealt with someone so genuine like Emma. We feel that she an absolute star ⭐️ and should get recognition for her commitment and hard work! Brian Cox we hope you look after good staff as she is a true asset to your company! Thanks so much Emma! Keep up the good work you will go far!!! 😊
2/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleJust as it should be.... Thanks
4/5
GoogleLots of good properties
5/5
GoogleVery good service and great people
5/5
GoogleGreat Service in spite of Covid constraints.PositiveResponsiveness, Professionalism
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Brian Cox
Which Brian Cox office has the most reviews?
Greenford has the most, with 145 reviews rated 3.7 out of 5, followed by Northolt with 131.
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