Trusted Agent profile
★★★★★
268 reviews across 2 offices and 4 platforms
Brian Cox has two offices, in Greenford and Northolt. Together they have 268 reviews on four platforms, rated 3.9 out of 5 overall.
241
Reviews on Google
All 2 offices
10
Reviews on Facebook
Business-wide
1
Reviews on Yell
All 2 offices
16
Reviews on Trustpilot
All 2 offices
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Brian Cox's two offices, most reviewed first. Each has its own page.
Showing 241 reviews on Google only. Show every review
5/5
GoogleWhenever I went into the Greenford office, the Team were always very friendly and helpful. James Le Grove was my agent, such a lovely person. He was always happy to help with any queries or concerns that I had. A great Team with a positive attitude!
4/5
GoogleI had a pleasingly positive experience with Emma and the team ( James and Abdul) during the sale of my property. Their knowledge of the properly market in Greenford is sound. As a new mum, they were very understanding of my time and capacity constraints and as such went the extra mile to ensure the property was marketed well and to assist me as the seller. They found a credible buyer and negotiated an agreeable deal within 3 weeks of it being on the market. Throughout the conveyancing process Emma was very responsive often chasing matters and following up in a timely manner.
1/5
GoogleNever had issues with this company untill recently. Reported a lack of water pressure a month ago and still no resolution. Our pressure is now so low I cannot shower in my own property let alone do any laundry. I have sent several emails and called and have been ignored. The customer service is abysmal. To ignore a tenant to this level with a lack of basic sanitation and hygiene is an absolute disgrace.
5/5
GoogleProfessional speedy and efficient from beginning to end. Absolutely a 5 star service. Many thanks
5/5
GoogleWe sold our house through Brian Cox, Jeff O' Sullivan, was very personable and made us feel at ease with the whole process, He went above and beyond to help us. He quickly found a buyer for our property and everything went smoothly. I would definitely recommend Jeff and his team in Brian Cox Northolt. 5 stars 🌟 …
5/5
GoogleExcellent service. Expert, genuine, friendly, professional, vast knowledge of market generally and local area specifically. Sold house quickly and for a great price. Extremely well organised, I never had to chase. Really know what they're doing. Couldn't ask for a better experience. Highly recommended.
5/5
GoogleI recently sold my property through Brian Cox. They were brilliant. I cannot thank Rachel and Jeff enough for all their help. The transaction was very smooth and professional. I’d recommend them to anyone wanting to sell a property.
5/5
GoogleJames Le Grove has provided good services and follow-ups for our property purchase - he is very responsive and assisted us to follow-up with various parties when needed. It was a pleasure to have James follow-up for our case.
5/5
GoogleJeff O' Sullivan at Brian Cox Estate Agent was very good. He went above and beyond to help us sell a property. He quickly found a buyer and everything went smoothly. I would definitely recommend this Estate Agent
2/5
GoogleI am providing a review as a buyer which may provide useful insights to buyers, and also to sellers’ to know what is affecting timelines on the other side of their sale. Unfortunately I have had a very stressful, time-consuming and overall negative experience of working with Brian Cox. Whilst all staff I engaged with were friendly, I found the actual service provided to be lacking in numerous areas. The exceptions were when I briefly got to work with Paul Budd and Rachel Jones who were both good. 1. Communication: As a buyer, there were some weeks where I was unable to get in contact with the team member that I needed to. This was because people were on annual leave or on their non working days (which is of course fair!) however other staff members were unaware that they were, and would still say that they would get them to phone me back that day. This of course caused issues. It would sometimes take speaking to multiple people to identify that the person was indeed off and could not action my request. Brian Cox would benefit from having a centralised calendar so that they are aware of who is working on what days and so they are able to inform buyers and sellers when trying to get in touch with their agent. Additionally, although I was informed that Brian Cox do use a task management system to log actions needed against different properties, it did not seem like this was utilised by all members of staff. This was problematic when an action was due to be completed by a staff member who was off and because they had not handed over the work/ an action was not logged on the system, a number of staff I worked with did not feel comfortable completing at action in the absence of this. Alongside this, only some members of staff have access to their internal portal and can carry out actions such as removing a property for sale from property websites. Therefore if one of the few people were on annual leave sellers’ properties (in my experience) was left on the website for longer than agreed between the buyer and seller. Another issue was a severe lack of responses to phone calls as agents are out doing viewings all day. This would not have been so much of an issue if emails were replied to. However I was informed by my agents that because they are so busy they don’t usually get to reply to these. It took me two months to get a reply to an email thread (which was from Paul Budd). My advice would be to not expect messages over email have been received and acted on and instead keep trying on the phone. Together, Brian Cox’ communication issues had negative consequences for me as a buyer, and as a result I came close to having to pull out of the purchase. 2. Completing actions: I found it quite misleading at times when members of staff would say they had done everything they could to resolve an issue and it could not be resolved for x reason. However, when Paul was available he was able to resolve the issue quite speedily. This raised concerns for me about the capability of the other agents. 3. Other contributing factors towards delays: I sense that the team’ s workload is greater than they can manage as on numerous occasions staff members informed me of how busy they were and that was why emails were left un responded to and actions were forgotten about. Overall, unfortunately the agents (aside from Paul and Rachel) lacked the skills and resources to provide a satisfactory service. As a buyer, be prepared to consistently chase and do a lot of handholding with the agents to progress the purchase and ensure Brian Cox are not causing preventable delays.
5/5
GoogleRating only, no written review.
5/5
GoogleEmma Gerald and her team at the Greenford branch are amazing! They are very professional and I will definitely recommend them. Thank you for all your help and support throughout the process from start to finish. Excellent!!!
5/5
GoogleThe agent was brilliant showed me round the property . Told me the truth about the viewing and how many other we’re seeing it . He explained the process. Any time there was any sort of question they were quick to communicate.. Any issues I had they took the time to sort them out I would highly recommend using there services
5/5
GoogleGreat service , ready to answer all my questions. Very professional and caring thruout the process. Thank you James Le Grove.
5/5
GoogleJeff at Brian Cox provided me with sound, practical guidance and advice with the sale of my property. Discussing the timing of when to put it on the market and a realistic sales guide price backed up by stats helped me make the right decision. Jeff and his team provided support and good communication throughout the process. Thanks Jeff!
5/5
GoogleWithout doubt the most proactive Estate Agents in the area. We have brought two properties and sold one over the last 10 years, whilst living in the area. Highly recommend using Brian Cox as they are the most responsive and attentive when buying and selling property. Well done to Jeff and his team ! keep up the good work !
1/5
Google**Avoid Brian Cox at all costs.** Our experience with them was truly disappointing. Despite informing them that we had recently suffered property loss and were dealing with a life-threatening surgery, one of their staff members called us and rudely insisted that we needed to move out immediately. This was followed by a series of impersonal, back-and-forth emails demanding that we vacate the property as soon as possible, due to the end of our contract. There was no support from their side in helping us find a new place to live. Thankfully, we found a fantastic agency, Kearns, who made the entire process smooth and stress-free. I can confidently say, avoid Brian Cox at all costs.
1/5
GoogleVery poor communication with the agents If you want to maximise the period of buying or selling a house and waste your time then use this agency. The level of communication and process updating is very poor Compared to other agencies, it's the worst I've ever used. If you don't want to waste your time and extend the formalities better not to use them
1/5
GoogleHopeless
Hi Steve, We appreciate your feedback and thank you for taking the time to let us know about your experience. We take customer service very serious. I would like to discuss your feedback to see why you have given us 1 star. Please contact me on 0208 842 4008. Kind regards Jeff O'sullivan Director
4/5
GoogleWalking time I take Bridge it's coming motor way Road I like to walk every day for my health and well-being. One of my favorite routes is to cross the bridge that connects the city with the countryside. It's always busy with cars and trucks, but I don't mind the noise. I enjoy watching the different vehicles and imagining where they are going. Sometimes I see a familiar one and wave to the driver. The bridge is a good place to observe the contrast between the urban and rural life.
5/5
GoogleThe whole experience with Brian Cox has been a positive one. I received a professional yet personal service that could not be faulted. I couldn't have been happier with the service I received. Other agents could learn a lesson or 3 from Brian Cox. Thank you all.
5/5
GoogleI completed my house sale yesterday - my estate agent Jeff 0Sullivan was amazing. I have lived in the same house for over 30 years and he walked me through every step of the process - helped me understand what needed to happen and when, helped me with the paperwork - recommend people to me when I needed them - such as skip hire - scrap metal removal etc and responded with patience and kindness throughout the sale. He had to deal with my anxiety, concerns and tears along the way and even my family joke what will I do without Jeff in my life now that the sale is completed. I cannot recommend him highly enough.
5/5
GoogleRating only, no written review.
1/5
GoogleUnprofessional agents. They give short notice for viewings and do not offer any options to reschedule.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Greenford has the most, with 145 reviews rated 3.7 out of 5, followed by Northolt with 133.
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