Trusted Agent profile

Bradford and Howley estate agents in St. Albans and Harpenden

5.0

★★★★★ Excellent

475 reviews across 2 offices and 3 platforms

Bradford and Howley has two offices, in St. Albans and Harpenden. Together they have 475 reviews on three platforms, rated 5.0 out of 5 overall.

Google logo

5.0 / 5

456

Reviews on Google

All 2 offices

Facebook logo

4.6 / 5

18

Reviews on Facebook

All 2 offices

Trustpilot logo

1

Reviews on Trustpilot

Business-wide

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Our offices

Bradford and Howley's two offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Bradford and Howley, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews on Google

Showing 455 reviews on Google only. Show every review

5/5

Google

Outstanding service from start to finish! After disappointing experiences with other local estate agents in the past, the difference was clear. The team went above and beyond to make the whole process as smooth and stress-free as possible. They were always professional, responsive, and genuinely cared about helping us every step of the way. Nothing was too much trouble, and we always felt like a priority rather than just another client. It's refreshing to find an estate agent that truly delivers on their promises. Highly recommended, thank you for all your hard work!

Keeley · 12 July 2026 · Bradford and Howley Harpenden

Agent replied · 12 October 2026

Thank you so much for your wonderful feedback, Keeley! We're thrilled to hear that you had such a positive experience with our team at Bradford & Howley. It’s our mission to provide exceptional service and make the process as smooth as possible for our clients. Your kind words motivate us to keep delivering the best. If you ever need assistance in the future, don’t hesitate to reach out. Thanks again for your high recommendation!

5/5

Google

⭐⭐⭐⭐⭐ We cannot thank Bradford & Howley enough for the outstanding service they provided in selling our parents’ house. This has been an incredibly emotional and difficult time for our family. Both of our parents had to move into residential care, and sadly they both passed away before the sale was completed, meaning the property also had to go through probate. From the outset, Bradford & Howley gave us excellent advice and guidance, helping us make informed decisions at every stage. They marketed the property quickly, managed all the viewings professionally, kept my sister and me fully informed throughout the process, and ultimately achieved the right price for the house. There were several issues with the chain along the way, and it unfortunately collapsed twice through no fault of the agents. Despite these setbacks, Sarah and Liam remained positive, proactive and determined, working tirelessly to keep everything on track. Thanks to their persistence and dedication, we finally completed today. A special thank you to Sarah and Liam for truly going the extra mile. Their professionalism, honesty and support made a very difficult time much easier to deal with. We would have absolutely no hesitation in recommending Bradford & Howley. If you’re looking for knowledgeable, trustworthy and caring local estate agents in Harpenden, they are an excellent choice.

Mark · 12 July 2026 · Bradford and Howley Harpenden

Agent replied · 12 October 2026

Thank you so much for your heartfelt review, Mark! We're truly honored to have been able to support you and your family during such a challenging time. Sarah and Liam are dedicated to providing exceptional service, and we're thrilled to hear that their efforts made a difference for you. If you ever need assistance in the future, please don't hesitate to reach out. Wishing you all the best!

5/5

Google

From offer to completion, Kerry at Bradford & Howley made what could've been a stressful process genuinely smooth. Responsive, straight-talking and always one step ahead. I never had to chase for an update. They handled every curveball calmly and kept things moving when it mattered. Couldn't recommend them more highly. If you're buying or selling in St Albans, look no further.

Tim · 11 July 2026 · Bradford and Howley St. Albans

Agent replied · 11 October 2026

Thank you so much for your kind words, Tim! We're thrilled to hear that Kerry and the team at Bradford & Howley were able to make your experience smooth and stress-free. Your recommendation means a lot to us, and we're here to help with any future buying or selling needs in St Albans.

5/5

Google

We had our house on the market with a couple of other agents before settling with Bradford and Howley. They were selling the property we wanted and they were the ones that were doing all the work so we decided to use them to sell our house. The Marshalswick office took us on and treated us brilliantly. Kerry and Paul were fantastic and sold our house within a couple of weeks. All through the process they have kept on top of the sale calling us with regular updates. Cairen should also get a mention as she was a real driving force keeping tabs on the chain, as should Liam. Up until now we have not enjoyed the moving experience, but B&H have changed that. Thanks all Vic & Loretta Berryman

Vic · 11 July 2026 · Bradford and Howley St. Albans

Agent replied · 11 October 2026

Thank you so much for your fantastic feedback, Vic & Loretta! We are thrilled to hear that your experience with Bradford & Howley was a positive one. It’s great to know that Kerry, Paul, Cairen, and Liam were able to assist you effectively and keep you updated throughout the process. We strive to make the moving experience as seamless as possible, and we're glad we could change your perspective. If you need any further assistance in the future, please don’t hesitate to reach out. Congratulations on the sale of your home!

5/5

Google

My sincere gratitude to Ms Kerry Rushbrooke and the team for their professional guidance and kind help during my house hunting. Their understanding, efficiency are much appreciated, and can't thank them enought.

Xiaoling · 11 July 2026 · Bradford and Howley St. Albans

Agent replied · 14 April 2026

Thank you so much for your wonderful feedback, Xiaoling! We're thrilled to hear that Ms. Kerry Rushbrooke provided you with the professional guidance and support you needed during your house hunting experience. At Bradford & Howley, we strive to ensure that our clients receive exceptional service, and it's rewarding to know we met your expectations. If you need any further assistance or have questions in the future, feel free to reach out. Happy house hunting!

5/5

Google

B&H are realistic, hands-on, good communicators, on-your-side estate agents. Would definitely recommend them and their team’s support in the house sale process.

Rob · 12 June 2026 · Bradford and Howley Harpenden

Agent replied · 12 October 2026

Thank you, Rob, for your wonderful feedback! We're thrilled to hear that you found our team at Bradford & Howley to be realistic, hands-on, and supportive throughout the house sale process. Your recommendation means a lot to us, and we look forward to assisting you and others in the future!

5/5

Google

Excellent service and highly recommended. Mark Soanes and the team are first class.

Stephen · 11 June 2026 · Bradford and Howley St. Albans

Agent replied · 11 October 2026

Thank you, Stephen, for your wonderful feedback! We're thrilled to hear that you had an excellent experience with Mark Soanes and the team. Your recommendation means a lot to us, and we look forward to serving you again in the future!

5/5

Google

I returned to B&H Marshalswick after having a less positive experience with another agent. Mark organised the process for my sale alongside his team (Kerry and Paul) reassuring me they would only refer genuine buyers and communicate feedback regularly. As a result, my property was under offer within a week. I have recommended Marshalswick branch to my neighbours who also had a smooth Completion supported by the team. Committed and professional team who I would I highly recommend.

Anita · 11 June 2026 · Bradford and Howley St. Albans

Agent replied · 11 October 2026

Thank you so much for your wonderful feedback, Anita! We're thrilled to hear that Mark, Kerry, and Paul provided you with exceptional service and helped secure a quick sale for your property. Your recommendation means a lot to us, and we're glad to know your neighbors had a smooth experience as well. Our team is dedicated to delivering professionalism and commitment, and it’s rewarding to see that reflected in your experience. We look forward to assisting you again in the future!

5/5

Google

Very satisfied with Wendy and Paul who helped me find our new home. Very polite and friendly and very considerate.

Karen · 11 June 2026 · Bradford and Howley St. Albans

Agent replied · 11 October 2026

Thank you so much for your kind words, Karen! We're thrilled to hear that Wendy and Paul were able to assist you in finding your new home. Providing polite, friendly, and considerate service is our priority at Bradford & Howley. If you need anything further, don't hesitate to reach out. Enjoy your new home!

5/5

Google

The recent sale of one of our properties was handled by the Marshalswick branch in their usual professional manner. I was kept informed of the process on a regular basis, through to completion. No doubt we will be using them again in the future.

Charles · 11 June 2026 · Bradford and Howley St. Albans

Agent replied · 11 January 2025

Thank you for your kind words! We are thrilled to hear about your positive experience with our team. We look forward to assisting you again in the future. Your satisfaction is our priority!

5/5

Google

My experience with everyone has been extremely positive. In particular Liam and Sarah have been so helpful with the whole process. Their knowledge and support have been very much appreciated. I definitely recommend Bradford & Howley as an estate agent that works hard for you and that treats you as a valued customer.

Rose · 12 May 2026 · Bradford and Howley Harpenden

Agent replied · 12 October 2026

Thank you so much for your kind words, Rose! We're thrilled to hear that you had such a positive experience with Liam and Sarah. At Bradford & Howley, we strive to provide excellent support and knowledge in every step of the process. Your recommendation means a lot to us, and we look forward to assisting you in the future!

5/5

Google

Friendly and very helpful service which facilitated a purchase that involved sourcing a mortgage for an 85 year old!

Brian · 11 May 2026 · Bradford and Howley St. Albans

Agent replied · 11 October 2026

Thank you, Brian, for your wonderful review! We're thrilled to hear that you found our service friendly and helpful, especially when sourcing a mortgage for your 85-year-old client. At Bradford & Howley, we strive to make every purchase as smooth and enjoyable as possible. Your feedback motivates us to keep delivering exceptional service. We appreciate your trust in us and look forward to assisting you again in the future!

5/5

Google

We had a great experience with Bradford & Howley from the get go! Paul (our estate agent) was extremely helpful since the first day we approached them to sell our home! Paul helped with any queries we had and it didn’t take long for us to have a queue of people waiting to view our house! It turned out to be the first couple to view our house who bought it and we couldn’t thank Paul enough for finding the right people! Once we had found the property we loved and a couple to purchase our home, we had loads of help from Cairen (our sales progressor) who again didn’t hesitate to answer any questions we had and help us with the progress of our sale! All around we had a brilliant experience and couldn’t recommend the team at Bradford & Howley enough! 5 star review! Ross

Ross · 11 May 2026 · Bradford and Howley St. Albans

Agent replied · 11 October 2026

Hi Ross, thank you so much for your fantastic review! We’re thrilled to hear that you had such a great experience with Paul and Cairen at Bradford & Howley. It's wonderful to know that we could assist you in selling your home and finding the perfect property. Your recommendation means a lot to us, and we look forward to helping you again in the future!

5/5

Google

Bradford and Howley were a pleasure to work with. Very friendly and helpful when needed!

Emma · 11 May 2026 · Bradford and Howley St. Albans

Agent replied · 11 October 2026

Thank you, Emma, for your wonderful review! We're thrilled to hear that you had a great experience working with Bradford and Howley. Our team strives to provide friendly and helpful service, and your feedback truly motivates us. We look forward to assisting you again in the future!

5/5

Google

We had an outstanding experience working with this estate agency for both the sale of our home and the purchase of our new one. From start to finish, Sarah, Liam, and Diane were absolutely exceptional. Their professionalism, communication, and attention to detail made what can often be a stressful process feel smooth and well-managed at every stage. They kept us informed throughout, were always available to answer questions, and handled every aspect with efficiency and care. What really stood out was the extra effort they put in to support the lady we were buying from. They went above and beyond to assist her with the administrative side of the process, showing genuine kindness, patience, and dedication to ensuring everything progressed without unnecessary delays. Thanks to their teamwork and commitment, everything went through seamlessly, and we always felt we were in safe hands. We wouldn’t hesitate to recommend Liam, Sarah and Diane to anyone looking to buy or sell a home, they truly deliver a first-class service.

Mrs · 10 April 2026 · Bradford and Howley Harpenden

Agent replied · 17 April 2026

Thank you so much for your wonderful feedback, Mrs. Potter! We're thrilled to hear that you had an outstanding experience with Sarah, Liam, and Diane at Bradford & Howley. Our team takes great pride in providing exceptional service, and it's fantastic to know that their professionalism and dedication made the process smooth for you. We're especially pleased that you appreciated the extra effort they put into supporting the seller. Your recommendation means a lot to us, and we wish you all the best in your new home!

5/5

Google

We were very pleased with the service we received from B & H Marshalswick Branch. Kerry and Cairen were very suportive during this stressful time, responding promptly to our various queries and liaising with our solictors and the buyers. Thank you both for your assistance. Also, thank you Paul for your management of the project and for providing valuable advice.

Nigel · 8 April 2026 · Bradford and Howley St. Albans

Agent replied · 14 April 2026

Thank you, Nigel, for your wonderful review! We're thrilled to hear that Kerry and Cairen were able to provide you with supportive service during your stressful time. It's great to know that our team's efforts to liaise with solicitors and buyers made a positive impact. We'll be sure to pass on your appreciation to Paul as well. We look forward to assisting you again in the future!

5/5

Google

I’m not usually one to leave reviews but I’ve been really impressed with the team at Bradford & Howley. I wanted to mention Christa who showed us around a property. She was really attentive, knew the property inside out, and was genuinely lovely, making the whole experience easy and enjoyable. The Marshalswick team have also been fantastic. Kerry was also super helpful and lovely to deal with! I’d highly recommend this branch.

Dan · 7 April 2026 · Bradford and Howley St. Albans

Agent replied · 14 April 2026

Thank you so much for your kind words, Dan! We’re thrilled to hear that you had a positive experience with Christa and the Marshalswick team. Your recommendation means a lot to us, and we look forward to assisting you again in the future. If you have any further questions or need assistance, feel free to reach out!

5/5

Google

We had a great experience with the Marshalswick office, Kerry & Cairen were a great help every step of the way. We are so pleased to have moved into our dream home!

Hannah · 31 March 2026 · Bradford and Howley St. Albans

Agent replied · 14 April 2026

Thank you so much for your wonderful review, Hannah! We're thrilled to hear that you had a great experience with our Marshalswick office and that Kerry and Cairen were able to assist you throughout the process. Congratulations on moving into your dream home! If you need anything in the future, don't hesitate to reach out.

5/5

Google

Always great communication A pleasure to deal with

Gilly · 24 March 2026 · Bradford and Howley St. Albans

Agent replied · 14 April 2026

Thank you so much for your kind words, Gilly! We're thrilled to hear that you appreciate our communication. At Bradford & Howley, we strive to make every interaction as pleasant as possible. We look forward to assisting you again in the future!

5/5

Google

Great service all round, Zoe was very friendly and helpful

Jonny · 17 March 2026 · Bradford and Howley Harpenden

Agent replied · 17 April 2026

Thank you, Jonny Trussell, for your wonderful feedback! We're delighted to hear that you had a great experience with us at Bradford & Howley. Zoe is indeed an asset to our team, and we appreciate your kind words about her friendly and helpful service. We look forward to assisting you again in the future!

5/5

Google

We have recently bought and sold with Bradford & Howley Harpenden. I’ll admit I was initially skeptical about using Bradford & Howley again after a poor experience with staff at their St. Albans branch roughly five years ago when offering on a property. However, the Harpenden team has completely shifted my perspective with their handling of both our sale and purchase. The front-end of the process was remarkably efficient. We had more than 30 viewings in just two weeks, and the team was incredibly accommodating, working around our busy schedule to fit in initial and second viewings without any friction. Sarah Hollik, Senior Sales Associate was standout, her communication was proactive, consistent, and she kept us informed every step of the way. Aside from her professional capability she's also an extremely considerate person and keeps the customer at the centre of every decision she makes. Liam Howley jumped in to assist at the precise moment he was required. When the sale demanded a higher level of attention, Liam stepped up personally to manage escalations, which gave us a lot of confidence during the more stressful parts of the move. In a high-pressure market, they managed our expectations clearly and maintained a professional standard throughout. The only constructive feedback I would like to share was around the Sales Progression. We felt there was a lack of proactivity in this department, and it often felt like things only moved when we stepped in to chase them for critical time-bound movement. That being said, the overall service from the Harpenden office was professional and proactive. They successfully navigated a complex move for us, and I wouldn't hesitate to recommend them as a solid independent local agency.

Rachel · 17 March 2026 · Bradford and Howley Harpenden

Agent replied · 17 April 2026

Thank you so much for your thoughtful review, Rachel. We're delighted to hear that the Harpenden team, especially Sarah and Liam, made a positive impact during your buying and selling experience. Your feedback regarding Sales Progression is invaluable, and we will certainly take it into account as we strive for continuous improvement. We appreciate your trust in Bradford & Howley and look forward to assisting you in the future!

5/5

Google

I can only describe our experience with Bradford & Howley as Gold standard. The end to end process has been faultless and seamless. The key things that stand out for us, are their, personalisation, customer focus, reliability, honesty and integrity. It is so nice to see a business that offers all these qualities, it really is a rare thing these days! Keep it B&H and you will continue to go from strength to strength!!

Ben · 17 March 2026 · Bradford and Howley Harpenden

Agent replied · 17 April 2026

Thank you, Ben, for your wonderful feedback! We're delighted to hear that you had a gold standard experience with Bradford & Howley. Our team strives to ensure a seamless and personalized service, and it's gratifying to know that our dedication to customer focus, honesty, and integrity made a positive impression. Your kind words motivate us to continue providing exceptional service. We look forward to assisting you again in the future!

5/5

Google

I can’t recommend Myles and Jamie at Bradford & Howley enough. They made the process of selling my home incredibly smooth and stress-free. Their proactive approach and attention to detail meant I was kept in the loop every step of the way. If you want an agent who actually cares, has weekly contact and goes the extra mile, look no further.

Andy · 17 March 2026 · Bradford and Howley Harpenden

Agent replied · 17 April 2026

Thank you so much for your kind words, Andy! We're thrilled to hear that Myles and Jamie made the process of selling your home so smooth and stress-free. At Bradford & Howley, we strive to provide proactive communication and exceptional service, so it’s wonderful to know our efforts made a positive impact. We truly appreciate your recommendation and look forward to helping you again in the future!

5/5

Google

Could not recommend highly enough. The whole team and process was so easy. The marketing was outstanding. They sold our house in the first week. They made sure they knew the house for viewings. Sarah in particular pre sales and shortly after was brilliant. And Cairewen. Post sales has been great. Both responsive and helpful. They sold out last house and would not hesitate to use again.

Emma · 17 March 2026 · Bradford and Howley Harpenden

Agent replied · 17 April 2026

Thank you so much for your wonderful review, Emma! We're thrilled to hear that you had such a positive experience with our team and that we could sell your house quickly. It's great to know that Sarah and Cairewen provided you with excellent support throughout the process. We appreciate your recommendation and look forward to assisting you again in the future!

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Questions about Bradford and Howley

Which Bradford and Howley office has the most reviews?

St. Albans has the most, with 243 reviews rated 5.0 out of 5, followed by Harpenden with 233.

Where are the Bradford and Howley offices?

The two Bradford and Howley offices, by town:

  • Harpenden: 42 High Street, Harpenden, AL5 2SX
  • St. Albans: 5 The Quadrant, Marshalswick, St. Albans, AL4 9RA
Has Bradford and Howley won any awards?

Yes. In The Trusted Agent 2026 awards: Bradford and Howley, Harpenden won Gold; Bradford and Howley, St. Albans won Gold.

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