4/5
GoogleRicky, our property manager, is a wonderful asset to the company. He’s always courteous, quick to respond and has helped us unfailingly with all the usual issues that renting a home entails over the past few years. Thank you!
Trusted Agent profile
Bracketts Chartered Surveyors in Tunbridge Wells and Tonbridge
★★★★★
317 reviews across 2 offices and 2 platforms
Bracketts Chartered Surveyors has two offices, in Tunbridge Wells and Tonbridge. Together they have 317 reviews on two platforms, rated 4.6 out of 5 overall.
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Our offices
Bracketts Chartered Surveyors's two offices, most reviewed first. Each has its own page.
Reviews on Google
Showing 301 reviews on Google only. Show every review
Google5/5
GoogleWe used Bracketts to both buy and sell our property. The entire team were super helpful throughout the entire process and always went that extra mile. I cannot recommend these guys enough and will definitely be using them again.
Agent replied · 16 April 2026
Thank you for your feedback. Great to deal with you and looking forward to working with you on the next opportunity.
5/5
GoogleRating only, no written review.
Agent replied · 17 April 2026
Thank you for your 5* review - we'd be pleased to hear what you loved about our service and which department you dealt with. Thank you :)
5/5
GoogleAfter a very stressful 8 months Bracketts finally got our house sale and purchase over the line. There were hiccups along the way as there are with many chains but we were particularly unlucky and Bracketts, in particular Holly, went above …
Agent replied · 16 April 2026
Thank you for the feedback.
3/5
GoogleUpdate: Following the feedback below I felt that the responsiveness and communications from the team improved while getting us over the line. Although some of the points below still stand I think it's fair to upgrade the rating to …
Agent replied · 19 May 2025
Thank you for your feedback. We are sorry to hear about your experience and understand how frustrating delays can be, especially when they lead to unexpected financial implications. … More
5/5
GoogleMatthew Saxby was our contact point at Bracketts. It was the second time we have trusted Matt to sell a house for us. Our property was outside of Tonbridge area, but Matt was still confident he could sell our house. It was not a straightforward transaction, and there were a few bumps in the road, but Matt was tenacious and solved problems, suggested alternatives and finally achieved the sale. Marketing of property was excellent, his market knowledge was critical. All calls and emails answered promptly, and the support team were brilliant too, with special thanks to Holly and Janice.
Agent replied · 17 June 2025
Good evening, thanks for your comments Nigel it was a pleasure working with you again. I know we had a few bumps in the road but we overcame these and came out the other side. I wish you all the best for the future and I look forward to having a coffee in your new home.
5/5
GoogleVery helpful, got my survey sorted here. Recommend :)
Agent replied · 17 April 2026
Hi Luke - thanks for the great feedback and 5 star review for Tyson and our survey team who all send their best wishes. If we can help in the future, please don't hesitate to ask. Best wishes from the whole team :)
5/5
GoogleProbably not the easiest of property transactions ever performed but dealing with Bracketts made things an awful lot easier. Very helpful and efficient from start to finish, the whole team went considerably above and beyond to make sure of a successful outcome.
1/5
GoogleUpdate: a partner at Bracketts contacted us to discuss these concerns - which is good. We can only hope they take our comments onboard. They did point out that their other reviews here are all good, but really - how …
Agent replied · 26 April 2025
Whilst we always welcome constructive feedback, we feel this review sadly does not fairly reflect the service we have provided. We are disappointed to see the review, especially as our team worked diligently to ensure a successful sale of … More
5/5
GoogleSelling our house through Bracketts has been a positive experience. Matt and Holly gave good advice when needed . A few challenges cropped up during the process which were dealt with smoothly. I would be happy to recommend Bracketts
Agent replied · 27 May 2025
Thank you for your comments. It certainly had its challenges along the way and thanks for being patient. I am glad we managed to get there in the end. All the best for the future and we will keep in communications regarding the other sales.
5/5
GoogleThe friendly staff at Bracketts kept us well informed and made helpful suggestions during the ups-and-downs of a fairly typical property sale. It took a long time, but the housing market has been pretty stagnant over the last couple of years, so I am just pleased that we all got it over the line. It was a "remote" sale, as the property had been left in a will, but that did not seem to be a significant issue with all the usual means to communicate online as well as by phone used as appropriate. Overall: expert, friendly, professional
Agent replied · 10 January 2025
Many thanks for your feedback. Sales do seem to take longer at the moment and appreciate your patience on the matter. Glad we managed to conclude the sale and wish you all the best for the future.
3/5
GoogleWe sold my late father's property through Bracketts. Initially we were very impressed, the sales team were enthusiastic and helpful, ensured we received feedback from viewings promptly and managed to find buyers in what was a very difficult market. However, we were less than impressed by the progressions department, we felt we were left dangling for several weeks at a time without any news and important information about the condition of the chain was not passed on as quickly or as accurately as we would have hoped.
Agent replied · 25 December 2024
Thank you for your comments, always great to receive feedback. I know it can be frustrating with delays lower down in the chain especially when these properties have management companies adding complications and additional challenges. We are glad the team managed to get you through to a successful exchange / completion and your comments will go a long way in helping us strive for our positive client experiences when selling their homes.
5/5
GoogleI recently purchased a house through Bracketts and was very impressed with their services - there was 3 local estate agents in the chain and the Bracketts team (particularly Janice who was amazing) were instrumental in supporting the chain to move, and in particular went above and beyond the other estate agents. If I was to sell in future (although hopefully not for a long time!), I wouldn’t hesitate to choose bracketts and highly recommend to anyone local
Agent replied · 25 December 2024
Fantastic, thank you for your comments. There was certainly some twists and turns in this chain but glad we managed to get you there.
5/5
GoogleBracketts did a great job of selling our house. In particular, Holly kept us nicely informed about the status of the chain. Thank you!
Agent replied · 25 December 2024
Many thanks for your comments.
5/5
GoogleAn amazing team who helped and supported our purchase and sale
Agent replied · 25 December 2024
Thanks, we are glad to of sold your home and orchestrated the purchase of your new home. Have a fantastic Christmas and we look forward to seeing what you do.
5/5
GoogleGreat service, friendly, empathetic and efficient! Wouldn’t be possible without you Holly!! Thank you
Agent replied · 8 November 2024
Many thanks for the 5* review. It was certainly a sale with some hurdles along the way. We are glad you managed to exchange today and are sure you will be happy in your new home.
5/5
GoogleA very professional service and very happy with the whole survey process. I would recommend without hesitation.
Agent replied · 24 October 2024
Good afternoon James. Many thanks for your 5 * review. Nick Butler thoroughly enjoyed acting for you and we wish you well with your purchase.
5/5
GoogleRating only, no written review.
Agent replied · 24 October 2024
Hi Greg, thank you for leaving a 5 * review - it is very much appreciated and hope we can help you again in the future.
5/5
GoogleBracketts have been great finding my partner and I a home, particularly charlotte who went above and beyond!
Agent replied · 8 November 2024
Thanks for your review. We hope you enjoy your new home. Charlotte is a valued member of our team it's great to hear positive comments.
5/5
GoogleBracketts Estate Agents were terrific! They constantly kept me updated and a special shout out to Holly who brough my sale through to conclusion. Having previously tried some others locally, I can honestly say that Bracketts were the best!
Agent replied · 24 August 2024
Thanks Sarah, glad we managed to get you there eventually. Few hurdles to overcome along the way.
5/5
GoogleA great team who assisted me in every step on the way to a successful house sale. They even drove along the sale stepping in to speed up things when the solicitors were dragging their heels. Highly recommended.
Agent replied · 8 November 2024
Thank you for your review. Glad we managed to conclude the sale eventually.
5/5
GoogleReally positive experience buying a property with Bracketts - Jamie was very efficient and professional which made the process smooth and we'd definitely work with the office again in the future.
Agent replied · 24 August 2024
Thank you for the review. We hope you are very happy in your new home. Please keep us posted on your plans and we look forward to seeing the home you create.
5/5
GoogleRebecca Chapman was amazing from the moment she met us at the property she was friendly and professional. Extremely helpful and very knowledgeable. The whole process of finding a new property was made easy because of how Rebecca at Bracketts handled everything. Can highly recommend
Agent replied · 25 August 2024
Hi Kate Thank you for taking the time to leave this lovely 5 * review for Becky. She sends her very best wishes to you and your family in your new home and thought this house was a perfect fit for you. If we can ever be of help in the future, please don't hesitate to ask. Best wishes from the whole team here at Bracketts
5/5
GoogleThe team at Bracketts Estate Agents are exceptional. I have recently sold my house and they have assisted at every step of the way, carefully explaining next action and responding with incredible speed and courtesy to any questions and facilitating next steps with much appreciated professionalism. Bracketts at Tonbridge are the best ever.
Agent replied · 24 August 2024
Merle it has been an absolute pleasure. We hope the move goes well and whenever you're back in Tonbridge please do pop in.
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Questions about Bracketts Chartered Surveyors
Which Bracketts Chartered Surveyors office has the most reviews?
Tunbridge Wells has the most, with 185 reviews rated 4.4 out of 5, followed by Tonbridge with 132.
Where are the Bracketts Chartered Surveyors offices?
The two Bracketts Chartered Surveyors offices, by town:
- Tonbridge: 132 High Street, Tonbridge, TN9 1BB
- Tunbridge Wells: 27-29 High Street, Tunbridge Wells, TN1 1UU
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