Trusted Agent profile
★★★★★
564 reviews across 4 offices and 2 platforms
Bovis Homes South West has four offices, in Westward Ho, Matford, Stalbridge and Plymouth. Together they have 564 reviews on two platforms, rated 2.4 out of 5 overall.
Bovis Homes South West's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotNew built home by Bovis (Linden ) Homes already leaking
Our new home was built by Bovis Homes only in March 2019, which is ca 3.5y old ...We already have first and second floor leaking problems and are considering suing Bovis Homes and seeking compensation 😠As Linden Homes is part of the very same group, the building low quality and standards will give you the same terrible results!
1/5
TrustpilotSorry I can’t give a zero
Sorry I can’t give a zero. This is from a subcontractors point of view not about their allegedly shoddy homes. Was asked to come in for an emergency as they were without a telehandler and desperately needed one to help their project proceed. Dropped everything (including the work I was doing) to help as they were offering a very generous amount for the day. Rushed across the county and arrived as soon as I could. Checked with site management what the agreed rate was and got on with the job in hand. Workers were happy manager was happy and I was happy as I’d made some money. Then a week later I get a phone call. They decided that they’re not going to pay. So there’s me a days wages lost and the cost of driving across county. I think it shows the company in a true light. If they are willing to stamp on the little man I’m sure they’re willing to sell you a substandard home.
1/5
Trustpilotbovis are hard work to get them to…
bovis are hard work to get them to repair anythingm in warranty and outside of warranty. i had a leak which was only 1 year out of my warranty and had a independent plumber come to fix it as an emergency, he showed me the issue and wrote me a report. the issue was a pipe was fitted incorrectly. i made a complaint with bovis and their excuse for not repairing my home was that my independent plumber was slandering them off and they put it down to industry slander. I now have to take them to court to get my house repair. if they can worm their way out of not repairing your home they will do just that and it will be at your expense. very poor customer service!
1/5
Trustpilotavoid buying an apartment
Moved into my new 2 bedroom apartment in July 2021. Have been misled by Bovis homes in many ways about the details relating to the dimensions of the flat and the neighbouring apartment buildings. Were told before purchasing that the neighbouring flats would be privately sold but they're now confirmed as housing association. Our building has suffered from a lot of mould and damp smell, raised with Bovis/Vistry on numerous occassions and were constantly told this was due to 'lifestyle choices' or that it was 'normal drying out process' however it was later discovered after a neighbour had extremely bad mould and got Richfords floods company to test her below floor level that there was a considerable amount of moisture stuck below ground level which wasn't dried out in the build process. Mine and my other neighbours ground floor flats were then tested as well which highlighted the issue was across all ground floor apartments and was the cause of the mould/damp. We have now had to have all of our furniture removed, rehomed temporarily, whilst they pull up all the flooring and install industrial heaters to dry out all of the moisture, then to redecorate and be moved back in. Absolutely shocking that somebody has signed off on such a terrible quality of a job in the first place amongst the inconvenience of it all. In addition we discovered that there wasn't any insulation installed in the ceilings of all the communal stair areas, which has been a contributing factor to the mould as well.. On top of that, any snags that are asked to be fixed always seems to create more issues due to the works being carried out by agency staff, who in my opinion do a half job so they know they'll get a call back for another job to do it again... Really disappointed with the whole experience and has fully put me off buying a new build in the future as it's spoilt what should be a happy time buying a property, decorating and making it your own, only to then have to move out for 3 months whilst they fix something thats a direct cause of their poor quality build.Avoid
5/5
TrustpilotFirst house with Bovis home
I bought a house from Bovis home at Emmbrook Place and recently handed over from the builder right on the schedule. Regarding the customer services from the construction team, I would like to compliment their working attitude and devotion to help us in every aspect to make the house better. Among the team, the site manager Mr. Richard and deputy site manager Mr. Danny and Mr. Sean are in particular professional, helpful and responsive members of the team. I really feel lucky to have their excellent customer services and assistance for making my first house in UK better.
1/5
TrustpilotI wouldnt trust bovis homes to run a…
I wouldnt trust bovis homes to run a bath never mind a building site. My motor was parked by 1 of their sites and their fork driver crashed into it. Destroyed 1 side off it. Ive asked the site foreman several times for a repair date which he doesnt have a clue about. Its been a month now. Surely this cant be legal????
2/5
Trustpilot5* builder...I don't think so
They only care about getting your money & the commission for the sales team. The homeowner then has to fight tooth and nail to get issues resolved. The customer services department is a farce. However, I have been lucky that my snags were not major issues but it is the time frame - and what another reviewer said was that people leave - all of a sudden (mmm) and I find myself having to explain all over again -argh... what a joke. A 5* builder, indeed - not
5/5
TrustpilotWe had a really wonderful experience…
We had a really wonderful experience with the entire Bovis Team at Whitehouse Park, Milton Keynes.Everyone from the Sales team - Wendy, Jo, Dennis & Mark were really helpful and accommodating. Special thanks to Wendy, who always had answers to all of our questions and regularly updated us with the progress of our house. It was a very smooth and stress free experience with Bovis Sales Team.After moving in, we were lucky to have an outstanding on-site team - Dave & team. Special thanks to Dave, who was extremely helpful and quickly answerd and addressed all our queries and initial concerns. Having Dave as the site manager really made our settling in period stress free!A special mention to Nicola Sanders who was available for any assistance and ensured we had a smooth journey. Highly recommend Bovis Homes to all new home buyers!
1/5
TrustpilotAbsolute dogsh*t
Absolute dogsh*t. 12 month old apartment bought from them, had a water leak from above the flat in non accessible area. Caused internal damage, eventually came and fixed the leak but have not carried out the repair works to the interior damage. They now do not respond or call back after telling me they are waiting supplies for six months.Currently having to organize the repair myself and claim back costs through court.I would never buy a hoke from Bovis again.
1/5
TrustpilotPoor finishing
Poor finishing, did not fix issues identified.Current discovery our downstairs loo and sink stuck to wall with silicone, no screws/fixings.Snagging list not completed.Poor quality, lack of pride in work by workmen.
1/5
TrustpilotThe worst customer service I have ever had
The worst customer service I have ever had in my life. We've been going trough the process of purchase for 4 months to be told that we can be unable to complete at all because of their incompetency. Totally useless people telling you that you can go f*** yourself if you consider to withdraw. They have been convincing us for a sale of our home asap, and when we've done everything we could to do it, they started to see problems when we became homeless. They've been threatening us that they would remarket our property, and giving us sick deadlines i.e. 4 working days including Easter, to complete, even though they knew that it would be impossible even from our side. They have been treating us as second category customers just because of the fact that we did not agree to use their mortgage advisor. Plus they've been treating our mortgage advisor the same, just because of the fact he was not acting in their favor. In the end we are going to live on the streets in 10 days because of the loads of lies they have been saying for weeks. I'm asking Kim Hodgson - the 'so called' sales progressor - if she had her whole family's life would she risk it? Are we completing on this date? And her response was always - be patient, be patient, even though she knew it would be impossible. We lost everything, we're now also fighting for money that has left after our amazing sale from their recommended solicitor. 3 weeks after the sale and still we haven't received it. Don't trust in their words, they don't understand anything, they just act like they care, but it's a huge lie from the beginning. They are trying to keep you as they know they keep the product and you have no other choice. This whole process conducted by them has made us anxious so much we needed doctor's prescriptions to stop feeling this way. Go anywhere else, I wouldn't recommend it, as I have never felt so harassed and embarrassed as a client in my life.
1/5
TrustpilotBeware of this housing developer and…
Beware of this housing developer and their shady ties with management companies.
1/5
TrustpilotCharlton Heights, Bristol
I would agree with all the other reviews. They are more concerned with selling. The finish was poor. Things I had flagged up when looking around at the property where not done. Even thought I was told it would be. No care has gone into the property at all. I wouldn't buy a Bovis property again, nor would I exchange/ complete before they had rectify the issues. As you are at the bottom of their list, when it comes to fixing something. I also asked for extra cupboards, before buying the property, which they agreed. Three months later I still have no extra cupboards. They have been delivered 3 times and been the wrong ones apparently. Like the other reviews state. There are better new build developers out there.
1/5
TrustpilotHaslington development
Haslington developmentUnfortunately we can completely agree with the other reviews on trust pilot. The company are focused Purley on selling. There is no customer service you are not made to feel welcome by sale staff. They answered questions mechanically and abruptly. They will not try to meet any individual requirements be that for disabled people or for individual health and safety reasons. Their out look is, it is what you see. No changes or adaptions can be made and they will happily put a property price up £20000 even if you were talking to them about the property at the lower price. harsh and uncompromising. It is all about the commission and selling. There really don't care. The Web site says the sales office is closed on a Monday!!!!! This is not true abd they are still seeing people and selling houses on a Monday so we missed out on a plot we were interested in because of this. No apology was given!!! Advice, Stay away there are much nicer and more ethically driven builders out there. We were only sorry we didn't read trustpilot before wasting as much time as we did with them.
4/5
GoogleNice houses 🏘 but to close together …
3/5
GoogleRating only, no written review.
4/5
GoogleNice area.Bay view ?, maybe if you stand on the roof!
1/5
TrustpilotWARNING
WARNING, UNSCRUPULOUS BUILDING COMPANY AT LARGE!!This is a warning to all prospective Bovis customers.Make sure you exchange contracts by the given date otherwise they will dump you!!!We have had 4 stressful months of dealing with Bovis. The sales team particularly Michelle Rayner and Angie Strang are incomprehensibly objurate and lack any iota of customer service or goodwill! We have had trouble with communications both with Bovis and Foot Anstey. Our mortgage company’s mortgage department have been down with Covid. All of this had no effect on this uncaring shambles of a company called Bovis.We were ready to commence the exchange of contracts 16 hours after the due date but they refused to exchange with us and are to remarket our plot!!!Is this really the way in this day and age to treat people. Do they care about anyone on Pebble Beach or any other of their developments?Definitely not we would say.Beware if you are in the process of purchasing from them. They are a nightmare.In a normal market, they would not be able to treat people so shoddily.FINAL WARNING-BEWARE!!
1/5
TrustpilotTerrible. Commission driven, not customer satisfaction.
Terrible, rushed quality of build. Wrong bricks used, broken cement floor, frames not straight, etc. The "main" builder we were put in contact with didn't know the answers to the technical questions. No thought was put into the design or build process. They put skirting board down to the subfloor and don't leave a gap for carpet to go under as it should. Layed the front lawn first so it's all trampled from the construction crew and cement all over the plants. How about doing the lawn last? This is what I mean that no thought was out into the construction. Raised concerns about (not completed) quality with site manager and main builder. Manager got defensive and dismissive. They just want the building to complete in time for their commission numbers.
1/5
TrustpilotIf you're considering moving into a new development...
The house is fine, the main issue is that if you live on a cul de sac like I do you will be guaranteed to have an issue with nuisance and antisocial parking and the only people that have any authority to help and intervene are bovis because they own the cul de sac. Therefore although police, council, highways can all agree that people park awfully here, they have no power to do anything unless the car has blocked you in (not out) of your driveway or have blocked out pavements. This still leaves more room for inconsiderate parking... like blocking you out of your space, making it difficult for you to get out and having to see a car dumped outside your front door every morning by a neighbour who knows the impact this is having on you and leaving you wondering where your health visitor/midwife will park, bin collectors missing your bins because they can't see them. There will be people parking outside your drive, front door etc. Cul de sac turning points will be blocked and just when you think it can't get any worse it can because the owners of these cars probably have 2 or 3 parking spaces that they maxed out, so they park in a way which makes you do 2 or 3 manoevers into your space and leave no way for you to even have a second car. Its basically like getting bullied and antagonised everyday and you go to bovis and they turn a blind eye. You spend months working out who to write to and who can can help but when you write to bovis, and even explain this is a hazard to children.... no reply. No accountability. Its like the problem is too big for them to even do anything about. Which means it's obviously not been considered in the planning, overlooked or simply ignored because they want to make as many houses as possible... more money for them... we can deal with parking issues. In all honesty, I'd never live in another home like this purely because of parking and I never thought I would say that. It's had a big impact on us and the way in which bovis ignores your concerns and do not try and resolve it really does speak volumes. I think some level of accountability is needed especially when these hazards can cost the lives of children, impact the lives of those who have bought a home here and increase tensions and feuds between neighbours. I think the company need to be more transparent and explain in their planning how they take parking into consideration, how they agree with local authorities how issues around parking can be handled. This should be a gold standard and expectation that communities and potential home owners should be able to see
1/5
TrustpilotBovis don’t care !
Just had a call back from Jeremy at Bovis Homes Bexhill development! Curt and rude ! Unbelievable and totally unhelpful. ! Perhaps he was having a bad day 🤔
1/5
TrustpilotI bought a house reluctantly from Bovis…
I bought a house reluctantly from Bovis homes after they talked me into it. Since then I have had empty promises, no site manager and my defects have still not been addressed after 3 months. Customer service is appalling they are rude and argumentative and once you have committed they really don’t care. One of the most expensive and stressful experiences I have ever had. I would not recommend them at all!!!!
1/5
TrustpilotWorst customer service ever!!
Worst customer service ever!!! Avoid them
1/5
TrustpilotIf only 0 stars was possible
If only 0 stars was possible! Having purchased a home from the higher end of their properties some 10 months ago, we still find ourselves going through 'snagging'.Customer services and support post sale is appalling with this company. So my advice is this, if you buy a home with them make sure you're pretty handy with a tool box and you don't care about warranty or support.Our house had so many minor problems that it was laughable and clearly there is no quality control in place with this company - for example, we had no hot water when we moved in. I asked how they signed it off, and they told me it was rigorously inspected - turns out they'd tested it with the immersion heater on, but the thermostat hadn't been connected by the elctricians, so that provides an example of the type of control processes they have. We've had issues such as brickwork laid so out of line they had to remove our porch and redo the lot. Our current ongoing issue is with the plumbing, every tap and shower rumbles and makes so much noise that they can be heard throughout the house above the sound of the tv.Yet whenever a plumber looks for a solution they require sign off from Bovis, who leave emails on unread for months at a time, leaving you, the homeowner to chase. Even when you chase, they eventually send somebody from the site team who is usually the most inept dimwit you'll ever meet. They don't seem to take notes, they don't email, they can't communicate, they don't turn up when they're supposed to (if they turn up at all). They're often rude, or they constantly blame the contractors, the materials or they say things like -it's within standard deviation - anything other than accept the fault and make a plan to fix it.So, Bovis/Vistry - you'll likely get a decent sized house with ok fittings in a pretty good location. Don't expect most of it to work as it should, don't expect any form of customer service or support and don't expect them to honour the warranty.My next stop is to ring a solicitor and contact NHBC to investigate legal action against them. That should probably tell you everything you need to know
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Westward Ho has the most, with 525 reviews rated 2.3 out of 5, followed by Matford with 520.
The four Bovis Homes South West offices, by town:
