Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotThank you to everyone
Thank you to everyone, especially Richard. After an awful experience renting with another agency, billingham and co made my move into my new house really easy and were completely professional. I feel like I chose the right agency this time and would recommend to anyone looking to move homes. My new home is so beautiful!
Samantha · 27 June 2019 · Billingham and Co Estate Agents Dudley
Agent replied · 10 June 2024
Hi Sam, glad that you were happy with the service from start to finish. I shall pass your comments on to the big man myself. Enjoy your new home.
★★★★★ 5/5
TrustpilotFantastic service from valuation to completion!
Fantastic service from initial valuation to completion. Giles and Jez were knowledgable, helpful and were on hand to assist with any queries. Nothing was too much trouble even though I called them almost everyday! Great service!
Dean · 27 June 2019 · Billingham and Co Estate Agents Dudley
Agent replied · 10 June 2024
Thanks for the 5* review Dean, we're glad you enjoyed our service. If you would like a 5* service when selling your home, please do not hesitate to get in touch.
★★★★★ 5/5
TrustpilotVictoria has been absolutely amazing…
Victoria has been absolutely amazing from day one to help us get into our beautiful new home, she kept me calm when calling up worrying if things had changed or if anything was to go wrong! Highly recommend her service to anyone, regular contact from victoria has helped my anxiety so much and wouldn't of got through it without her...Massive thank you victoria
Cheryl · 21 June 2019 · Billingham and Co Estate Agents Dudley
Agent replied · 10 June 2024
Hi Cheryl, thank you for your review, and for especially mentioning the person that you dealt with, it is appreciated. It is a highly stressful process and people often don't understand what is involved and how emotional it can be. Glad you were happy with the service and good luck in your new home.
★★★★★ 2/5
TrustpilotHad some dealings with the Dudley…
Had some dealings with the Dudley branch of the company fairly recently when trying to buy a property. They didn't phone back when they said they would. Messages were left but no call back. When phoning to make enquiries no communication within the office. I certainly wouldn't sell my house with them.
C · 21 June 2019 · Billingham and Co Estate Agents Dudley
Agent replied · 10 June 2024
Hello, sorry that you feel that the service was below your standard. You haven't left your name so we don't know which property it related to. It may be the case that it was a bit of telephone ping pong during busy periods. If you wish to discuss this further then please call and discuss with Jamie Evans at the office.
★★★★★ 5/5
Googlestaff very friendly helpful and made moving process a lot easier,
Jeanette · 13 June 2019 · Billingham and Co Estate Agents Dudley
★★★★★ 5/5
TrustpilotI’m so happy with billingham agency…
I’m so happy with billingham agency very good company
Mr · 18 May 2019 · Billingham and Co Estate Agents Dudley
Agent replied · 10 June 2024
Hi Mr Ali, Thank you for your review it is appreciated.
★★★★★ 5/5
TrustpilotVery impressed with the help and…
Very impressed with the help and support I received from Victoria. Victoria kept me updated through out the sale of my house. Would happily us the company again. Very happy.
Lisa · 3 May 2019 · Billingham and Co Estate Agents Dudley
★★★★★ 5/5
TrustpilotReally proactive and helpful throughout…
Really proactive and helpful throughout the process. Swift transaction even with a number of parties in the chain. Giles and Jez really pushed it all through and were on the end of the phone whenever they were needed.We will certainly be recommending Billingham and Co to friends and family.
J · 1 May 2019 · Billingham and Co Estate Agents Dudley
★★★★★ 5/5
TrustpilotVictoria was brilliant
Rating only, no written review.
Adrian · 30 April 2019 · Billingham and Co Estate Agents Dudley
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish. Will look to use them again.
Tony · 29 April 2019 · Billingham and Co Estate Agents Dudley
★★★★★ 1/5
GoogleRating only, no written review.
Tom · 14 April 2019 · Billingham and Co Estate Agents Stourbridge
Agent replied · 11 June 2024
Dear Tom,
Further to your anonymous review, we’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Being known for our great customer service, it came as a surprise.
If you have any specific issues that I can resolve personally, you can contact me directly on matt@billinghamcooke.co.uk.
Yours sincerely,
Matt Billingham
Director
★★★★★ 5/5
GoogleSuperb on every level - from lettings to sales.
Great consciencious team, provided impeccable service to me... Jez Rhead summed up ... ‘Friggin Superstar’⭐️⭐️⭐️⭐️⭐️
L · 14 April 2019 · Billingham and Co Estate Agents Stourbridge
★★★★★ 1/5
GoogleWe arranged a viewing of a rental property. Little did we know that it was a block viewing. It was a total charade, very uncomfortable bumping into other viewers. Felt like a total waste of time for all the people attending the viewing, and went to the 'highest bidder'. I wouldn't recommend them, and certainly wont be viewing any of their properties again.
Calico · 14 April 2019 · Billingham and Co Estate Agents Stourbridge
Agent replied · 11 June 2024
Dear Calico Labels,
We are sorry to hear that your rental viewing experience wasn’t to your satisfaction.
Due to an effective marketing strategy we experience high demand for all of our rental properties, this ensures that our landlords receive the best possible tenant selection and at the agreed rent price.
Should you require an exclusive appointment to view any of our rental properties, please request this, and we will do our upmost to accommodate.
If there is anything I can do to put right any shortfall in our service please email me personally matt@billinghamcooke.co.uk.
Yours sincerely,
Matt Billingham
Director
★★★★★ 5/5
GoogleBrilliant, professional service supported by excellent communication. Matt, Jez and Giles have just sold two properties for us. Jez and Giles were always responsive and gave us timely updates. They attended all of the many viewings and were particularly supportive to my elderly mother. Many thanks from Elaine and Ian
Ian · 14 April 2019 · Billingham and Co Estate Agents Stourbridge
★★★★★ 5/5
GoogleVery satisfied with all aspects of the sale of my house.
Billingham offered an "All In One Service" combining Energy Performance Certificate, Estate Agent and Conveyancing fees on a no sale no fee basis.
My main contact was with Giles at the Stourbridge Office.
A professional approach to the sale of the house was employed which secured a selling price above my expectations.
Even though the property was empty I was notified of all potential viewings and was given feedback of each viewing.
After a sale was negotiated subject to contract, they kept me informed of the progress, easing the communication with the purchasers and their appointed solicitor.
I have written this review as a thank you and have no vested interest in writing it.
Richard · 14 April 2019 · Billingham and Co Estate Agents Stourbridge
Agent replied · 11 June 2024
Dear Richard, Thank you for taking the time to review our 'All in one service'. It has been an pleasure working with you. Best regards, Billingham & Co - Stourbridge Team
★★★★★ 5/5
TrustpilotMy experience of Billingham and Co
I have used Billingham & Co for several years as letting agents and would recommend them to manage a property again. I had challenges in this time as you would expect,but Laura and Richard persisteing resolving issues to my satisfaction.I recently asked the Dudley office to sell my property and I was impressed with the speed and efficiency Jamie and Courtney marketed and sold the property within 2 weeks. Thank you both and keep up the good work !!
Shaun · 4 April 2019 · Billingham and Co Estate Agents Dudley
★★★★★ 5/5
TrustpilotBang on cant fault them
Rating only, no written review.
Stuart · 21 March 2019 · Billingham and Co Estate Agents Dudley
Agent replied · 10 June 2024
Hi Stuart, Appreciate the review. Glad you were impressed.
★★★★★ 5/5
TrustpilotExcellent response
Excellent response, Dudley office outstanding.
Lee · 15 March 2019 · Billingham and Co Estate Agents Dudley
Agent replied · 10 June 2024
Thanks for the comments Lee they are appreciated.
★★★★★ 4/5
TrustpilotVictoria at the Brierley Hill branch is…
Victoria at the Brierley Hill branch is a gem she kept me informed all the way through the stress and the relief when I actually got the keys, she deserves all the recognition she gets .
Nina · 22 February 2019 · Billingham and Co Estate Agents Dudley
Agent replied · 10 June 2024
Hi Nina, Thank you for the kind review regarding Victoria and the service that she provided you during the process. She definitely earns and gets praise on a regular basis from both clients and the directors. She is a gem. Thank you.
★★★★★ 5/5
TrustpilotRental management Review
Billingham & co have managed the rental of my property for last 9 years, and during this time have handled all of the many complications, tenants and financing around letting. I trust their guidance and have always been very professional with me and the tenants under lease. Should I ever need a management company for future tenancy management, I will be happy to employ them again.
Scott · 22 February 2019 · Billingham and Co Estate Agents Dudley
Agent replied · 10 June 2024
Hi Scott, Thank you for your review it is greatly appreciated. I have fed your feedback to the rental management department. Glad you have enjoyed the customer experience. Kind regards,
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service, we have used Billingham & Co for some time now, and always find them to be most helpful, nothing is too much trouble for them. I usually deal with Richard, and find him very professional, but also friendly and approachable.We would highly recommend Billingham & Co
Faraday · 22 February 2019 · Billingham and Co Estate Agents Dudley
Agent replied · 10 June 2024
Thank you for your kind review it is appreciated. All comments regarding individual staff are fed back and Richard was delighted. Kind regards
★★★★★ 5/5
TrustpilotVery helpful and professional
Very helpful and professional. The agent I dealt with was lovely and made the process very smooth.
Chris · 15 February 2019 · Billingham and Co Estate Agents Dudley
Agent replied · 10 June 2024
Hi Chris, Thank you for the review it is appreciated.
★★★★★ 5/5
TrustpilotWhat should of been a straight forward…
What should of been a straight forward sale ended up being very drawn out but thanks to Victoria we got there in the end! Victoria was amazing. She kept me informed at all times along the way and between us we overcame the obstacles. Thank you.
Gemma · 15 February 2019 · Billingham and Co Estate Agents Dudley
Agent replied · 10 June 2024
Hi Gemma, People don' t realise how stressful the sale process is but luckily you had the right person behind you. Glad that you appreciated the service. Good luck and thanks. The directors of Billingham & Co.
★★★★★ 4/5
TrustpilotMy dealing with the Brierley Hill…
My dealing with the Brierley Hill office were very good at first, then tainted by the sudden dismissal of some of the staff. Overall everyone was very professional
Edwin · 14 February 2019 · Billingham and Co Estate Agents Dudley
Agent replied · 10 June 2024
Thank you for your review Edwin and glad that you received a professional service throughout. We have been positively restructuring our company over the last few months which has involved a total rebrand to Billingham & Co and the introduction of new technologies which enables persons engaging with us to book appointments online 24/7.
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