Trusted Agent profile
★★★★★
81 reviews across 2 offices and 2 platforms
Bespoke Lettings has two offices, in Crewe and Liverpool. Together they have 81 reviews on two platforms, rated 4.0 out of 5 overall.
76
Reviews on Google
All 2 offices
5
Reviews on Yell
All 2 offices
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Bespoke Lettings's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery accommodating company which allowed me to procced with a rental application despite being away for most of the process. I am very grateful for their customer care and I would strongly recommend Bespoke Lettings to anyone looking for properties in the Crewe area.
Hi Vittorio, thank you for your kind review. We always try to assist wherever we can. Wishing you well for the future, Team Bespoke.
3/5
GoogleSlow to get things sorted. Slow to reply, never had them phone back when they said they would. Had to chase them for updates. Other than that, friendly staff, easy to talk to. No problem getting deposit back from them. Gave us all the information we needed when getting a rental as well as trying to help us find a new place.
2/5
GoogleExtremely slow to sort what little issues they eventually did fix. Had to keep chasing up and was repeatedly fobbed off. Ended up fixing some issues myself and was transferred (with very short notice) to another letting agency. Their last solution to my issues was to recommend letting elsewhere instead of being transparent about why they weren't fixing the issues I had. Staff were friendly when I spoke over the phone and in person.
Hi Joseph, Thank you for your review, we take your feedback seriously. We act as quickly as possible when a repair is reported but take on board your comments. We will investigate this further. If you have any suggestions on how we could improve, then please call us on 01270 250200. Team Bespoke.
1/5
GoogleSo disappointed with the way we have been treated. Over 5 years renting through this company, paid our rent on time, let them do the inspections as soon as they asked to, were flexible when they couldn't get someone out to fix our boiler and actually I ended up fixing the boiler myself on facetime to a plumber. We gave our notice, we ran 2 houses so we could ensure that the old house was perfect for when we handed back the keys. As you can imagine 5 years with 2 young children. We was at the house every day cleaning, tidying, maintaining doing grass etc. Carpets cleaned. Professionally painted. The lot. We was told we'd be getting £531 back from our £721 from our deposit due to things the landlord was unhappy about. One being the garden gate that they instructed someone to take down due to concerns it was unsafe. Without any update as to why. Mutiple times we have tried to make contact to get an explaination. They have only returned £387.05 of our deposit to us. We have been fobbed off for the last 2 months. Every time we have called oh there not here ill get them to call you back. Every time we havent been called back. We have called mutiple times a week. To be told the girl on the phone can't at all help. Not only is our time being wasted being fobbed off. We are being messed about with our money. I would like some answers although its too late as we have forcible had to accept the lower amount of money.
Hello Jasmine, thank you for leaving a review. We have investigated your concerns regarding the boiler and can confirm that a member of staff spoke to you on a Friday evening and offered to come out to top up your boiler as the pressure had dropped. A call had also been made to a gas engineer who contacted you that evening and advised he would come Saturday morning to top up the boiler. As you didn't want to wait, he talked you through how to do this on facetime. The check out report was completed when you left the property. The report was shared with yourself and your landlord and you agreed to the deductions. If you weren't happy you should have told us or provided evidence to DPS as to why you did not think you were liable for the costs. We would appreciate if you could contact us on 01270 250200 to advise on how we could have dealt with your concerns differently. We look forward to hearing from you. Team Bespoke.
5/5
GoogleI rented a property managed by Bespoke lettings for 12 months and cannot praise the team enough. Any issues were quickly rectified with no issues, communication was maintained consistently and any queries were answered with no hassle. Would definitely look to rent with them again.
HI Sophie, thank you for your kind words. We were sorry to see you go we wish you well in your new home! Team Bespoke
5/5
GoogleExcellent service
5/5
GoogleI have found Bespoke incredibly helpful during my rental search. Thank you and I would recommend bespoke to anyone looking in the area.
5/5
GoogleFantastic service, very easy to deal with. Lauren was great, communication was spot on and very informative through every step of the process, I would highly recommend. Thanks again
5/5
GoogleGreat company to deal with, nothing is too much for them. all of the staff are friendly, helpful and always pleasant. rented via Bespoke for 2 years and never had a problem. Sharon, Lauren and Zoe are brilliant. thank you and the rest of the team. Regards Brian
5/5
GoogleJust wanted to say a huge thank you to Claire and all the colleagues involved of the removal of the tree in our garden . The workmen were fantastic and did an amazing job . Well done bespoke . Very happy tenants 🤗 …
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GooglePolite and helpful
5/5
GoogleFantastic service phone backs when promised
5/5
GoogleThe whole team are constantly friendly, helpful and efficient
3/5
GoogleThe staff were nice. Though I didn't get what I wanted.
3/5
GoogleNo problems just wasn’t their pick
5/5
GoogleWonderful company. Easy to contact, quick to respond. Very knowledgeable and professional but in a friendly and approachable way. Highly recommend!
1/5
GoogleOverall poor experience Home wasn’t clean washing machine dryer fridge had remnants in it and that’s all ok if it’s documented that way but my inventory claimed everything was excellent, changing it of-course within 14 days is my right, but was quite difficult and a full on process, Broken patio door has been an issue for 4 months now with no advancements Everyone that takes this issue on magically retires and gets dropped completely and then I’m shifted to another person, I think I’m on the fourth now Was difficult to get the previous persons junk out of the house took weeks Was difficult to inventory Difficult to change broken things Poor overall
5/5
GoogleWe've used Bespoke for many years now and cannot recommend enough. Excellent service and always supportive. Extremely knowledgeable.
2/5
GoogleAfter viewing and putting in an application for a rental property and hearing nothing back, I chased it up 3 or 4 times over the space of 1 - 2 weeks (giving them surely what I thought was enough time to get back in touch) Yet I still got along the lines of 'can we call you back' or 'I will check and I will call you right back' only to be still waiting for that call back. Whether it be a quick phone call or an email, it would be very much appreciated to know where we stand, even if it is just to let us know that they have accepted someone else and the property is no longer available. At least then we can go about viewing others and not keep our hopes on the property we have applied for. I don't see it as professional to keep people in the lurch, especially when we have taken time out to view said potential property and filled in application forms. I am sure this agent is usually wondeful to deal with, unfortunately I just found that we were cast aside and left wondering what was going on.
5/5
GoogleWe would like to thank Penny and the Bespoke team for the time they have taken care of us and the property. Living abroad and having a property in the UK you need a team that can provide ALL the professional services for peace of mind. We would gladly recommend Bespoke to any future clients. Lynn and Nick Everott
5/5
GoogleWe have recently moved out of a property that we had with bespoke for over 5 years. Throughout our time at the property Bespoke have been absolutely fantastic, incredibly professional and very supportive. No request is too big or small and they are always available to answer any queries. Any repairs have been completed in a timely manner and when we had a pipe burst they went above and beyond to ensure we had urgent repairs. Special thanks to Penny who has been outstanding throughout our tenancy. Thank you Bespoke, we would highly recommend! Roz and Luke.
1/5
YellDo not recommend
Overall poor experience Home wasn’t clean washing machine dryer fridge had remnants in it and that’s all ok if it’s documented that way but my inventory claimed everything was excellent, changing it of-course within 14 days is my right, but was quite difficult and a full on process, Broken patio door has been an issue for 4 months now with no advancements Everyone that takes this issue on magically retires and gets dropped completely and then I’m shifted to another person, I think I’m on the fourth now
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Crewe has the most, with 81 reviews rated 4.0 out of 5, followed by Liverpool with 0.
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