5/5
GoogleRating only, no written review.
Trusted Agent profile
Bespoke Lettings in Crewe and Liverpool
★★★★★
81 reviews across 2 offices and 2 platforms
Bespoke Lettings has two offices, in Crewe and Liverpool. Together they have 81 reviews on two platforms, rated 4.0 out of 5 overall.
76
Reviews on Google
All 2 offices
5
Reviews on Yell
All 2 offices
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Our offices
Bespoke Lettings's two offices, most reviewed first. Each has its own page.
Latest reviews from every Bespoke Lettings office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI have been with this agent as a tenant for 5 years. A great agent, very responsive to enquiries, always act on issues, very friendly staff. Can't fault them. Thanks so much for everything
5/5
GoogleReally helpful ,communicative and organized , especially Lauren who was always pleasant and dealt with everything for me without ever getting tired of my 100 doubts.
5/5
GoogleMy partner and I have been tenants for the last 5 years. We've been extremely happy with the services the ladies at Bespoke provide. Maintence of the property was always prompt, and more importantly, the phone is always answered if you need to speak with a member of the team. 5 stars from us!!
5/5
GoogleAbsolutely fantastic team to support us with our house move; right from our first call, the attention and care from Lauren was spectacular. Now that we have moved in, we have had a couple of calls with Clare, who equally is just great, always friendly, and very responsive. Having moved from a nightmare agent previously - we could not have had a better all round experience. Thank you guys.
5/5
GoogleWe wanted to take a moment to express our gratitude for the exceptional service we received from our letting agent in Crewe over the past 13 months. From the initial process of getting into the property to our smooth exit everything was brilliantly handled, making the entire tenancy stress tree and enjoyable. The landlords were fantastic and showed great trust in us by allowing us to make their property our home. A special mention goes out to Sarah, Lauren, Claire and Becca. Your dedication and professionalism truly made a difference. Your responsiveness to queries was outstanding and the fact that all the team are friendly, approachable made us feel valued and comfortable throughout our tenancy. Hugely grateful for their help. Thanks again for your hard work and providing us with a wonderful experience. We highly recommend your services to anyone looking for a seamless and positive letting experience. Best David & Sharon J Ps even Rolo liked it there. Happy smiles
1/5
GoogleBespoke Lettings are without doubt the worst Lettings agent in Crewe. They certainly don’t look after the tenant, but also they have no respect for contractors who many times come out to quote and don’t get the job and they also do not protect the landlord as you’ll read. The property was 191 Ruskin Road - I’d urge anyone considering it to read this review. Feel free to look me up at The Dog’s Dinner to discuss this review - I’ll be happy to show photos and emails from Bespoke Lettings. We moved into the property a year ago and were told that the cracked bathroom sink and tiles would be repaired - they never were. The bath tap was faulty and was repaired however the plumber who did the job did not connect the overflow correctly causing a flood in the kitchen. The plaster fell off the ceiling and walls - this was never repaired - damage to our kitchen implements and pictures on the wall were “our problem” Images of the kitchen are attached - we lived with that through our tenancy. Early on we also reported a definite rising damp issue - Bespoke said they had “passed it on to the landlord” As temperatures dropped over Autumn the damp turned into mould - we reported it and were told it was a “ventilation issue” To get rid of mould in the middle of winter - “open the windows” The mould made me quite ill - no matter though Bespoke were getting their rent. It was OK though - we had central heating - but this was faulty - the radiators banged so loudly that the neighbours came round to complain about us hammering in the middle of the night! A plumber said he needed Bespoke to give him go ahead to fix it - they never did. Complaints to Bespoke by email were ignored. When we upped the tone of our emails they said they had “not seen them”. Still nothing was fixed though - the kitchen left unplastered, the damp left to rise… In March I emailed them to say that as they were repairing at their leisure, then I would pay the rent at my leisure. I cancelled the standing order. This got their attention …. Instead of fixing the problems we wanted fixing, they pushed an eviction notice through the door. Of course we ignored it - and they never chased it up. Hence my point that they don’t support landlords. An eviction notice pushed through the door is not overly legally binding - the words “by hand” were telling on the envelope. It was never mentioned by Bespoke Lettings. I paid the rent a month late from then on. What they didn’t realise was we were only renting as a property we had bought needed to be completely renovated along with rental properties we owned. Of course these will never be given to Bespoke Properties they are shambolic. We left the property on 23rd June We spent most of the 22nd cleaning the house from top to bottom. I knew that Bespoke would withhold the deposit for as long as they could. On 2nd July I gave seven days notice that I required a full deposit return or would take legal action On 9th July I submitted a County Court claim for the full amount (in excess of £1000) plus costs plus daily interest. I will request my solicitor to pursue the claim for me and her costs will also be added. At this point it will give me great pleasure if they ignore the claim just so I can instruct bailiffs. The final insult was yet to come. My partner who had originally moved in with me but lived away due to work responsibility received an email yesterday disputing the deposit. Bespoke Lettings claimed “damage” to the dining room wall and “weeds in the back garden” They didn’t copy me in on the email despite me being the person paying the rent. They didn’t acknowledge my notice of legal action. They didn’t refer the claim against the deposit to me as the nominee. Interesting too that the moment we moved out, all mouldy plaster was removed from the walls! In conclusion avoid Bespoke Lettings at all costs Should you wish to see the emails exchanged between us please contact me. I’ll keep this review updated as to the result of legal action
5/5
GoogleCannot praise the guys enough. Found me a property exactly what I was looking within my budget and quickly. I was kept up to date with the process and and answered my questions quickly. Great team, great company will use again if and when I move. Thank you 😄
5/5
GoogleFriendly staff. Really helpful. Make everything straightforward. Highly recommend!
5/5
GoogleMy wife and I have left our Bespoke rented property and we found that the team in Bespoke Lettings Crewe are extremely efficient and very helpful. Highly recommended.
3/5
GoogleHad a good few years at the flat but unfortunately I can't give 5 stars as every time I had my inspection I brought up multiple things that needed fixing but nothing has been done
3/5
GoogleHad a good few years at the flat but unfortunately I can't give 5 stars as every time I had my inspection I brought up multiple things that needed fixing but nothing has been done
1/5
GoogleRating only, no written review.
1/5
GoogleUnprofessional, always promising they would call back but It never happened, not even once. Greedy for money but takes them weeks to sort out simple issues. Stay away from them if you don't want any problems. Not a good agency. Surprised they are not closed down.
Agent replied · 12 June 2024
Thank you very much for leaving a review. It is very disappointing to read as we tried our very best to assist you. We have responded to your emails, dealt with your concerns and were not aware that you have any outstanding issues with us. … More
1/5
GoogleTerrible communication. Had a viewing scheduled yet no-one showed up. When I phoned up, I was told the …
5/5
GoogleI rented a house from Bespoke, and I highly recommend it. Got a suitable house with the price range I wanted and the documentation is perfectly taken care of. They are supportive and always respond to queries and calls quickly, had a …
5/5
GoogleI wanted to extend a heartfelt thank you to Bespoke letting agency, and especially to Lauren Bennett, for their exceptional service in finding me a wonderful flat at just the right timing. From the moment I contacted them, Lauren's …
5/5
GoogleExcellent service! Friendly staff, always very helpful. Pleasure to deal with.
Agent replied · 12 June 2024
Hi Linda, thank you for your review. We really do appreciate your lovely comments. Many thanks, Team Bespoke.
5/5
GoogleRating only, no written review.
5/5
GoogleIt was fantastic.
5/5
GoogleThank you so much . Very good team .
Agent replied · 12 June 2024
Hi Marius, thank you for your review. It was a pleasure helping you find your home! Many thanks, Team Bespoke.
1/5
YellAVOID AVOID AVOID
Absolute bunch of sharks. Rented a property for over a year in Nantwich. Was 1 day over the notice period for notice and after assuring me would resolve with the landlord decided to enforce and charge me another month. Had the tiny property prof cleaned and they still charged me £220 for cleaning and £110 for gardening. It's a 5 foot yard!! Also charged me for cleaning the chimney when it didnt have one!!! complete bunch of bandits
5/5
GoogleFriendly helpful staff
Agent replied · 12 June 2024
Hi Alan, thank you for your review. We really appreciate your lovely comments. Many thanks, Team Bespoke.
5/5
GoogleNew staff, who are fantastic! Lovely and very professional. Would highly recommend.
Agent replied · 12 June 2024
HI Lizzie, thank you very much for your kind words. We really do appreciate it, we love working with landlords like you! Team Bespoke
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Questions about Bespoke Lettings
Which Bespoke Lettings office has the most reviews?
Crewe has the most, with 81 reviews rated 4.0 out of 5, followed by Liverpool with 0.
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