Trusted Agent profile
★★★★★
526 reviews across 3 offices and 2 platforms
Berkeley Homes has three offices, in Paddock Wood, Hildenborough and Cranbrook. Together they have 526 reviews on two platforms, rated 3.7 out of 5 overall.
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Berkeley Homes's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
TrustpilotWish I could give no stars!Steer clear…
Wish I could give no stars!Steer clear don’t waste any of your money,time or effort even considering buying anything from these lot.No fire stopping in our building meant that when a fire started in it,it spread and destroyed the building in minutes.We were very lucky to get out unharmed,you and your family might not be if you decide to buy a property built by Berkeley Group!
1/5
TrustpilotWish I could give no stars!Steer clear…
Wish I could give no stars!Steer clear don’t waste any of your money,time or effort even considering buying anything from these lot.No fire stopping in our building meant that when a fire started in it,it spread and destroyed the building in minutes.We were very lucky to get out unharmed,you and your family might not be if you decide to buy a property built by Berkeley Group!
1/5
TrustpilotBerkeley build death traps.
I bought a Berkeley flat. The building it was in burnt down in 20 minutes 2 years ago due to design level errors in the fire safety features. I now live in rented accomodation with my wife and 2 small children. Berkeley still haven't admitted liability despite the fire brigade's report pointing the blame at their corner cutting. Buyer beware.
1/5
TrustpilotUnsafe building - do not trust
We bought a house that was built by Berkeley home. It burnt down really fast because it was missing fire breaks in the walls. A report investigating found this out. Berkeley have tried to dodge this and have taken no responsibility. Google Worcester park fire, all the material is online. Do not trust this company!
5/5
TrustpilotBeaufort Park
The CS team have provided great support to fix snags and make arrangements for delivery of furnitures. Thank you Kathryn and Scarlet!
5/5
TrustpilotExcellent service
We moved into our new home in Hollyfields earlier this year and the service from Berkeley Group has been faultless all the way through the process. Friendly, professional and informative staff with an excellent level of communication. Would highly recommend purchasing your next home with Berkeley Group.
5/5
TrustpilotBest of the developers we visited
Excellent build quality and great customer service. Lovely estate. Inventive seeding of graceful maturation.
5/5
TrustpilotA very professional and upmarket builder.
We recently moved into a Berkeley home at Highcroft Wallingford. From first reserving the plot, the service has been excellent and extremely professional. We can not fault the aftercare which has been prompt and very efficient. All the staff have been welcoming and professional and give the impression that nothing is too much trouble. This is our sixth new house with different builders and Berkeley Homes have without doubt been the best! We would certainly recommend them.
1/5
TrustpilotBuyers be aware of flexing floor - South Quay Plaza
The floor in South Quays Plaza, one of the landmark development of Berkeley, is flexing. Yet their customer service insists it is acceptable. (I will create an instagram account on it and paste the link here for potential buyers or any buyers who are planning to buy off-plan from Berkeley to consider what is Berkeley standard)I do not want anyone to experience what I am experiencing. I can assure you Berkeley can be extremely irresponsible to sell you a bouncy floor (or any other thing that you would not believe it would go wrong i.e. could be your ceiling who knows) without you knowing in the first place. Secondly, not only their flat, the promise from their customer service is underdelivered too. Senior Customer Service Manager attended my flat two months ago to give me high hope saying they would have it fixed. However, it was serious enough for them to pay multi visits but not enough for them to be willing to do anything about it without a solid explanation. Plays their customer like a fool.
5/5
TrustpilotExcellent customer relationship with…
Excellent customer relationship with customers
5/5
TrustpilotAn overall very good experience
Rating only, no written review.
5/5
TrustpilotGood build quality, customer service, and timescale
I recently completed on a St Williams apartment in Oxted. They managed to stick to their deadline and exchange before the end June increase in Stamp Duty. Quality and finish has been good. More snags than I expected, probably due to the rush to complete before end June. However the customer service and focus on fixing the few issues has been exemplary. Very pleased overall.
5/5
TrustpilotMy home plus feedback
The only thing I was not satisfied is the My home account. It is not user friendly at all. Newsletter put into the Reservation to exchange category and some in the Exchange to completion. This made me confused. And every time you clicked the Construction progress, it shown Coming soon with nothing inside. Until the property completed, the web is still showing nothing and the Buying Process is still in Exchanged status. I can only contact services manager to know the building progress instead of login and get the information by myself. I suggest that you can keep taking photo around the development and post it in the Construction Progress page would help a lot already.
5/5
TrustpilotHighly satisfied with the Berkley team
Highly satisfied with the Berkley team. They have been very helpful from A to Z. Team follows up every stage and makes sure all aspects covered during the survey.
5/5
TrustpilotBerkeley Homes for quality build and exceptional customer service
Very professional, caring and respectful personnel. Always ready to listen and keen to ensure satisfaction on any issue. The quality of the build is exceptional. Very pleased to be living in a Berkeley home. It is our second experience of purchasing one.
5/5
TrustpilotGreat experience start to end
Great experience start to end. Can’t recommend highly enough.
5/5
TrustpilotExcellent service throughout
Excellent service throughout, support when needed most and wonderful properties
1/5
TrustpilotNot willing to help at all
I’ve been in contact several times to obtain some documents. I’ve been told “no you should call this number instead”, and given a new number. I’ve called three different numbers, and ended up on the first again. I’ve then been given three different email addresses where I’ve been told I would receive help, but I just get an auto reply back, with the standard “we’ll get back at you as soon as possible” line. I’ve even called several times and been promised that someone would call me back, but no one ever does! Even reached out on Twitter, but after establishing contact and explained what my issue was, it went complete silent! It has been several months, and a lot is at stake, but still nothing! I’ve never in my entire life experienced such bad/lack of customer service.
5/5
TrustpilotBerkeley SOUTH QUAY PLAZA made my…
Berkeley SOUTH QUAY PLAZA made my family dream come true. Thank you. 😊
5/5
TrustpilotClarendon N8
Absolutely fantastic experience buying my penthouse in the Clarendon N8 development. Workmanship was amazing and the sales and after sales communication was amazing. Highly recommended developers
5/5
TrustpilotExcellent services and enjoyable…
Excellent services and enjoyable experience. Thank you very much.
5/5
TrustpilotClear instruction about the questions…
Clear instruction about the questions via international phone call. Politeness and right timing control for worldwide customer about the satisfaction survey.
5/5
TrustpilotHighcroft development Wallingford
We have recently moved into our new house built by the Berkeley group. The whole process,to date, including moving in has been straightforward and relatively stress free.
1/5
Trustpilotthe worst customer care in the business..
We had 5e best experience with the sales team when purchasing our first home, but since moving in and dealing with the customer managers it has been failing after failing. We have been here almost two years and still have issues outstanding that were reported months ago. Having raised a complaint with a Manager who advised things would be sorted, two weeks on and I am still chasing. Total lack of communication and customer care here. Looking to escalate further as the repairs we are waiting for are causing significant damage to our garden, which obviously Berkeley are taking no responsibility for...
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Paddock Wood has the most, with 518 reviews rated 3.8 out of 5, followed by Hildenborough with 508.
The three Berkeley Homes offices, by town:
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