Trusted Agent profile
★★★★★
549 reviews across 3 offices and 2 platforms
Berkeley Homes Oxford and Chiltern Ltd has three offices, in Slough (two offices) and Sunningdale. Together they have 549 reviews on two platforms, rated 3.8 out of 5 overall.
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Berkeley Homes Oxford and Chiltern Ltd's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotExcellent sales experience and good…
Excellent sales experience and good communication up to completion. I love my apartment. Some snags that have taken a while to rectify and some things, for example, EV Charging, not ready yet. Communication since completion has been variable, some people have been truly excellent, others less so. Builders onsite are very courteous and the good communicators have been very kind and helpful. The planting in the development is beautiful.
5/5
TrustpilotProperty purchase experience
Overall purchase experience with the Berkeley Group is good. Property quality is good. Customer service team is professional with prompt respond every time when help is needed. I will recommend to the one who is looking for new build property. Berkeley will provide a tailor-made solution to you.
5/5
TrustpilotExcellent care.
Rating only, no written review.
5/5
TrustpilotPerfect and nice
Rating only, no written review.
3/5
TrustpilotMy new Berkeley home experience
I have just bought a new build from Berkeley and on the whole the experience has been okay. I initially had some issues when I reserved the plot but this was due to one member of staff not Berkeley Group in general, but it has soured the whole experience. I was kept informed as to how the build was going throughout which was good. The build itself was rushed at the end, (as I believe they are prone to be), but as I wasn't in a major rush to get in I would have preferred a little more time and care taken on the decoration inside. On completion there was a lovely welcome pack which was a very nice touch. My snagging list is fairly extensive but most are minor decoration issues due to it being rushed at the end, but these are booked in to be sorted. So in general my experience has had ups and downs. I'm not sure I would buy another new build but if I did I would probably choose a Berkeley home again as you get a lot more as standard than a lot of their competitors.
4/5
TrustpilotHighly recommended
I have had a pleasant experience of purchasing a new property from Berkeley. Their staff were all friendly and responsible. I would definitely recommend Berkeley to anyone who is looking for a new house in the UK with the best quality.
1/5
TrustpilotNo honesty or integrity, poor client service
Hired Berkely group to deal with a purchase. Before paying a deposit I asked them multiple times if the solicitors they were referring me to was accredited to Governments's help to buy (HtB) scheme, they confirmed they were. The solicitors who they referred me to maintained they were accredited and even provided me the name of the person who was accredit. After several months it turns out they were lying and that person has never even sought accreditation, which meant that I could not use them as solicitor to be eligible for a HtB purchase. This significantly slowed down my purchase.After changing solicitors, Berkely are still refusing to refund me for work they carried out/initial deposit, even though they gave me misinformation, so I'm left out of pocket. Awful client service, takes weeks to respond, no accountability. They are very cheap but you get what you pay for I guess.
5/5
TrustpilotBrilliant
Our experience with Berkeley’s has been brilliant. The sales team have been so helpful, and pleasant, the build is of good quality, the builders themselves are very pleasant. So I am very pleased with our new home.
5/5
TrustpilotExcellent design and quality home
Excellent design and quality home. Friendly and professional team. A lovely and easy new home journey. Thanks Berkeley Home.Mrs SZE Highwood Village Horsham
5/5
TrustpilotBerkeley Homes do it right
Berkeley Homes really helped us to settle in quickly and to start really enjoying our new property in its perfect location
1/5
TrustpilotPLEASE AVOID JANE GREEN & BERKELEY LAW…
PLEASE AVOID JANE GREEN & BERKELEY LAW GROUP AT ALL COSTS!This firm will take your instruction and £££ and then refer your file to a firm who will have no interest in completing your conveyancing. Jane will harass you for the payment and will even give you a call on the weekend however once payment is received she becomes unresponsive. I instructed this firm 12 weeks ago since then my file has been passed to three firms to no avail, Jane will claim she has searches and AML completed but fails to share this information with you. She will waste your time and mentally torture you with her false promises I am really not sure how this woman sleeps at night with people money and provides no service! The positive reviews they have are always in result of a negative they are all false and bogus reviews and Jane probably spends her time writing these herself. I have all the evidence available to expose this firm when I asked for the complaints policy she told me she is not a law firm but just a conveyancing sales centre. If you asked to be put through the accounts team she will fail to provide you the details. This business needs to be reported by everyone to trading standards and they need to be investigated and reported to the right bodies for repercussions. Please don’t use and avoid at all costs!!! Fraudulent Jane Green & Berkeley Law Group
5/5
TrustpilotBerkeley Homes made our move so easy
Our experience with Berkeley’s has been brilliant. The sales team have been so helpful, and pleasant, the build and Spec is of very good quality, the builders themselves are very pleasant and acknowledge you when you pass. So very pleased with our new home
5/5
TrustpilotLegal Completion with additional cost
Overall positive experience for me but the end part during completion, I wish that more information such as additional costs due to contract extension can be made known earlier so I can do something about it instead of just paying passively. All critical dates with cost impact should be provided upfront to the buyer.
5/5
TrustpilotBrilliant!
Brilliant!! Step by step was kept very well informed professional team at Berkeley cannot fault them..quality finish to top it off definitely reccomend them
5/5
TrustpilotEveryone was super helpful!
Rating only, no written review.
5/5
Trustpilotit was a good experience to share
Rating only, no written review.
5/5
TrustpilotBest experience on property purchase
Best experience on property purchase. Will definitely purchase another property with Berkley Homes
4/5
TrustpilotBuy with confidence
Berkeley provides very good sales and after sales service. They will follow up on your questions / concerns so that you can purchase your new home with confidence
5/5
TrustpilotMy overall experience with Berkeley has…
My overall experience with Berkeley has been very satisfied. Right from the beginning during the buying process the Sales Representative was very helpful. Although there were some hiccups on the material of facade of the property we had chosen, it was finally resolved by the customer service team. They have done a very good job in keeping communication with us on the progress of construction and willing to spend extra effort to help. They have given me the impression that they take customers satisfaction seriously. As such I have no hesitation to recommend Berkeley to friends.
1/5
TrustpilotBeaufort Park is managed by RMG very…
Beaufort Park is managed by RMG very dissatisfied with them . Crime is so bad and people suffer with leaks and lack of security they are not to trust only interest in money easy money and lie to residents .
5/5
TrustpilotVery Good service. The whole process from very beginning…
The whole process from very beginning to completion is smooth, and the staffs from Berkeley to show me the progress of the apartment time by time with photo.Finally the whole project on time and no delay. One suggestion better contact owner not only English also others say Mandarin or Cantonese language.
5/5
TrustpilotGood after sales services!
Rating only, no written review.
4/5
TrustpilotExcept the payment and completion…
Except the payment and completion experience, I am very satisfied with the customer service. There was no special consideration on my payment progress to be deferred given my medical condition during hospitalization period (ICU), on compassionate ground. I was upset and reminded by your team of strict adherence to the deadline to make second 10% payment promptly and also complete the unit timely otherwise deposit of 20% will be forfeited. That forced me to struggle through the hospitalization period to ensure the second 10% payment successfully released to you and also due to the delay in my mortgage loan application, I was further pressed to sign a supplemental agreement with the developer to ensure completion. What I am trying to say is this, sometimes rules are dead but people are living and if you want to please your customers you got to consider your purchasers difficult situation and support be given without using the contractual term to press your purchaser who was hospitalized.
4/5
TrustpilotClear explanation and polite
Rating only, no written review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Slough (Farnham Lane) has the most, with 507 reviews rated 3.8 out of 5, followed by Slough (Stoke Gardens) with 37.
The three Berkeley Homes Oxford and Chiltern Ltd offices, by town:
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