Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotDisgraceful! Not even worth the one star!!!
Deposit paid March 2021, exchange July 2021, at this point my move in date was January 2022 after already being put back by 5 months. I am still not in my house May 2023. Tony Clarke the construction Director just does not ring or give me any time scale for anything. Richard Hosie The Managing Director feels they are doing a good job. This company is an embarrassment. Customer Service is not in their vocabulary!!!!! I am at my wits end!!! Something needs to be done with this company, it is immoral!!
Michelle · 4 May 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 2/5
TrustpilotDidn’t feel we were really given much…
Didn’t feel we were really given much information, other than keep calling back in and checking to see if the plot we are interested in has had its prices released. But with it been further in the development you can’t promise anything! Feel it was a wasted journey.
Kirsty · 3 May 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotBrilliant help
Rating only, no written review.
The · 2 May 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotGreat experience
Great experience looking through some show homes.
Scott · 2 May 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotDont fill out your nhbc survey until…
Dont fill out your nhbc survey until all the work in your avant home ha been done. Because i can almost certainly assure it the work (snags) will not get completely by avant homes. no customer service what so ever!!its not surprising to see avant home with only 2.7 star rating on here.IF YOU LOOK AT THE FIVE STAR REVIEWS FOR AVANT YOU WILL SEE THERE JUST MADE UP TO COUNTER BALANCE THE STAR RATING FROM BEING 0.THE FIVE STAR REVIEWS MOSTLY STATE THEY ONLY ASKED SOMEONE A QUESTION AND AVANT ANSWERED IN THEM WITH LOADS OF INFORMATION.THEN APPARENTLY TAHT PERSON LEAVES A FIVE STAR REVIEW.ITS LAUGHABLE.THERE ONLY THERE TO HIDE THE FACT IF THEY DIDNT HAV SOME FIVE STAR REVIEWS AVANT HOMES WOULD BE A BIG FAT 0 STAR COMPANY.
Kimmy · 2 May 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
Trustpilotwhy wont avant help or fix my house??
why wont avant help or fix my house??buying the house with great deal of remorse now.from the outside looks fine buts its not.everything is a shambles top to bottom with avant home builders. Feel like i have been deserted, so disappointed.originally paid £1400 for extras which i am still waiting on. i have been in my home just over one year??? avant seems to have disregarded these extras to me and i paid cash for these extras.no answer from avant after a manifold of email and phone calls asking when my extras will be fitted. im looking at 60 days for any email response which is not progressive in any way shape or form.my Velux windows are not installed correctly which already i have water staining marks around the Velux window gyproc sheets this gets worse after few days of rain each time.avant are not answering me and when they do it is a short email reply thanking me for my email live in hope that the situation will progress and is being processed by the company but then when i call avant its a disappointing conversation saying i will be emailed about the problem. which never comes.i have tonnes more problems than my extras and Velux window the house as a whole is untidy with problems here there and everywhere.my garden is a mess unfinished grass areas which is left as muck and grass is thin mucky and soggy all the time .my beige stone slabs are wonky. my side gate doesn't open any more as post has fallen away from wall.my house is cold and draughty, my garage door doesn't close unless shoved in at corner then locked its a nightmare i don't use because of this.i have had to fill and sand many screw holes all over the gyproc from ceiling lights being installed in wrong place then avant moved them so left the holes.my white doors have small damages on them,my bathroom have wonky tiles, plus one sink basin is not siliconed to the wall.still waiting on my 1.8 meter fence being fitted and its into second summer season now with no fence between me and neighbours garden. my problems with my home go on and on with no response from avant homes.i could of bought another house with less work needing dine to it but i entrusted avant building me my home it looked great at first but now i remorse myself for buying with avant. so many bad reviews about this company i wish i had only seen them before buying now im stuck with this shambles. i will be back with a updated review in a while to see if avant change change their mind with this disorder.
Kevin · 2 May 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotLovely visit
Lovely visit, answered all our questions and was very patient when we wanted to see a house again. Would recommend
Customer · 1 May 2023 · Avant Homes Yorkshire Doncaster
Agent replied · 13 June 2024
Hi, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto Vicki.
★★★★★ 1/5
TrustpilotDon't expect any customer service.
Don't expect any customer service once you move in as it's non-existent. Almost in our house 2 years & still chasing them via phone & email with no response to our snagging list items they've yet to rectify, some highlighted during move in. Only care about selling you the house, once they have that money they wash their hands of you regardless of how poorly built the house is. Disgraceful company. Best advice I can give is don't purchase from them. They totally ruin what should be a happy experience with all the stress & time involved trying to fix all the problems they don't want to acknowledge.
Brian · 1 May 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
Trustpilotif your looking for a premium house DO…
if your looking for a premium house DO NOT BUY with AVANT HOMES.if you looking for good customer service DO NOT BUY with AVANT HOMES.if your looking to spend hundreds of thousands of pounds & get a faulty second rate partially finished throw together house in addition with no customer service support then jump in BUY with Avant HOMES.AVANT HOMES break all the rules in the customer agreement from building work noise early hours over weekends to unfinished roads, drains & communal garden areas. Numerous avant homes sites left unfinished scattered all over the uk to date. A high volume of customers across the uk filing documented complaints directed at their own homes in regards to AVANT HOMES avoiding to provide proper build quality control & escaping their duty to put right or settle any claims to home buyers as initially agreed in the Avant 24 month buyers guarantee.
HouseBuildMagazine · 1 May 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotAVANT USELES HOUSE BUILDERS WITH VERY…
AVANT USELES HOUSE BUILDERS WITH VERY VERY VERY VERY POOR AFTER CARE.BEEN CALLING AND EMAILING FOR 2 MONTHS TO AVANT TO GET MY KITCHEN SPLASHBACK REPAIRED WITH NO PLAN OF ACTION FROM AVANT HOMES - NO FUTURE DATES TO REPAIR THE SPLASHBACK,BASICALLY IT WAS DENTED BEHIND THE ELECTRIC HOB.AVANT WAS IGNORING ME ON THIS AND WOULD NOT COMMIT TO ANSWERING ME WITH ANYTHNG IN RELATION TOWARDS THE DAMAGE.AFTER 2 MONTHS OF EMAILS AND PHONECALLS AVANT EVENTUALLY SAID A MAN WILL BE OUT OUT REPAIR THE SPLASHBACK AND WHEN HE WAS REMOVING THE OLD SLASHBACK HE HAS GOUGED MY WORKTOP WITH THE CORNERS OF THE METAL SPLASHBACK AND HE THE GUY EXLAINED IVE NOT TO WORRY AS A PLASTIC SURGEON WILL BE OUT REPAIR THE DAMAGE! HOW HE COULD OF CARELESSLY DONE THIS IS BEYOND ME SERIOUSLY THE GOUGE HAS BEEN DONE WITH HARD FORCE,THE WEIGHT OF THE SLASHNACK IS LIGHT SO HOW THIS HAPPENED I DONT KNOW.THE GUY WAS SMILING GRINNING TO US EXPLAING IT WOULD BE REPAIRED WHICH WAS UNBEILEVABLE .NOT ONE BIT OF REMORSE OR SORRY FROM HIM, I FEEL IT WAS DONE ON PURPOSE.AFTER ALL THIS FUSS MY BRAND NEW WORKTOP IS NOW DAMAGED WITH A 2 INCH DEEP SCRATCH.I HAVE CALLED AVANT THE SAME DAY AND AVANT TOLD ME THEY WOULD ONLY REPAIR THE GOUGE WITH A PLASTIC SURGEON NOT A NEW WORKTOP.MY HUSBAND CALLED AVANT BACK ON THE SECOND WEEK TO DISCUSS THE DAMAGE AND AVANT SAY ITS NOT TEHRE FAULT AND A PLASTIC SURGEON WILL BE SUPPLIED,MY HUSBAND EXPLAINED TO AVANTTHE GOUGE IS SO DEEP IT WOULDNT WORK WITH A TOUCH UP FOR A NEW KITCHEN.I ASKED FOR THE COMPAY AVANT SUPPLIED TO DO THE WORK AND AVANT WILL NOT GIVE THE DETAILS OF THE COMPANY? THIS IS A DISGRACE. THIS ISNT THE FIRST EITHER AVANT HAVE BEEN RELENTLESS WITH DAMAGES, THE COMMUICATON IS VERY POOR TAKES WEEKS FOR EMAIL REPLY AND WE GET NO WHERE WITH THEM.I NOW HAVE A NEW HOUSE WITH PLASTIC SURGEON REPAIRS ALL OVER IT AS AVANT WILL NOT REPLACE DAMAGED WORK.
Kyle · 30 April 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotExciting times
Exciting times! Great service from Andrea helping me decide on my new home. Quick and easy to get the deposit down on the new house!
D · 30 April 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotAN EXPEREIENCE FROM AVANT HOMES…
AN EXPEREIENCE FROM AVANT HOMES FAMOUSLY TERRIBLE CUSTOMER CUSTOMER.OMG!just recently got my avant house this month april 2023.the design of the house is what i wanted but the level of quality i am speechless at..infact im shocked and upset how poor it is for a new build. i called the after care service ANGELA HENDRIE took my call and instantly noticed i am not talking to a professional employee and not a nice person in the whole of things. she wouldn't let me explain anything and asked her colleague if she wanted half her kit kat biscuit during the call then had a giggle then spoke over me while i was talking and said look this is simple put a complaint in on the website.so left the call and wrote a complaint on the avant website..i got an email back from surprisingly Angela the same day from my complaint saying sorry you feel this way i advise you speak to nhbc about the problems and that the house had already passed a quality control on site.
Hannah · 29 April 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotPOPPED TYRE AVANTS FAULT
Would give it 0 if it let meNever buy a home from these cowboys. 3 years of them doing road works on our estate (babington quarter Derbyshire) and I have had 3 nails in my tyres in this period of timeToday, I have a popped tyre from a raised water drain which had no cone over it, and no letter from P Hughes (who are also shocking) or avant to say there will be raised drains. Furious and will be claiming !
Eve · 28 April 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotShocking aftercare
After 6 months we still haven't got a washer door (we paid £800 extra of integrated washer) or undercounter lights which we also paid extra for. Our velux windows were installed incorrectly, and not been addressed, there are many more snags also, we email weekly, put in formal complaint but not had a response in 2 months
Scott · 27 April 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 4/5
GoogleRating only, no written review.
Lee · 27 April 2023 · Avant Homes Yorkshire Sheffield
★★★★★ 3/5
GoogleRating only, no written review.
سالم · 27 April 2023 · Avant Homes Yorkshire Sheffield
★★★★★ 5/5
GoogleExcellent
Tina · 27 April 2023 · Avant Homes Yorkshire Sheffield
★★★★★ 5/5
GoogleJoe the salesman was brilliant, a credit to Avant homes. Bought a beautiful home.
Ross · 27 April 2023 · Avant Homes Yorkshire Sheffield
★★★★★ 1/5
TrustpilotWithin first month into my new avant…
Within first month into my new avant home we realised a high number of issues to which we had only named half of them to avant as snags. I tried adding more snags on but avant have been extreme hard work to speak with about the extra issues we found.I have had to take a week off work to paint the ground floor of the open plan house. Its been a dreadful week for me as i hate DIY and painting! i have had to remove all sockets, switches & mask up skirtings, kitchen units, my flooring the lot to paint the walls as avant only paint your new walls with a prime coat of white emulsion which after some time looks awful white chalky and not that white, we bought into Avant's exclusive white paint on the walls and i can say its 100% a marketing lie, its simply white crown emulsion paint i promise you this ! 1 whole week off work to get this sorted this has peed me well off.i didn't plan or expect to pay avant £320,000 to take days off my work to paint my bloody walls then clean it all the mess up. To add avant had fitted us a garage to hall door which they never came bk to paint,i had to fill, caulk, sand & paint the frame and architraves myself at my expense or i was living with a brown mdf finish door frame. avant has ben ignoring my emauls about this job for months now,i email them about the paint work to be done asking whats happening, and avant email me back saying thanks for your email kenny. that's it, same email over and over and that take 50 days to come in, lol angela head of customer services needs the boot shes useless and a major b**** she was on site not to long ago smoking a ciggie in car and flicked it out her car window onto the street where she sells houses. shes a vile person.
Home · 25 April 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotIt’s been issue after issue with avant
It’s been issue after issue with avant. Iv been in the house nearly 5 years, people on the estate longer. AND STILL NOT COMPELTED ROADS AND PAVEMENTS!! 5 years!!!!
Andrew · 25 April 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotDo not buy from Avant Homes!
Starts out a good experience, sales team we're very helpful and all was good until Avant got there money then it went down hill rapidly. Customer services are totally useless, there after care is extremely poor, constantly chasing them to rectify faults with the house which took us nearly two years to get sorted. But the major fault with the house they are refusing to sort which is the soakaway isn't big enough and my garden floods with the water that the soakaway can't cope with, they've been told no end of times by the professionals they get in that this is the issue but choose not to sort the problem.My advise would be don't bother putting yourself through all the stress and heartache and do not buy an Avant home.
Lee · 25 April 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 2/5
TrustpilotDamage caused to property
Bought an Avant home when it was about 3 years old and absolutely love it. Avant arranged for a contractor to come and do some work on the pavements, the contractor smashed into the lighting bollard on my front garden. I contacted the contractor first and no response so contacted Avant who ignored me, made up excuses for not responding to any of my emails in their timescales and eventually said they couldn’t help because I hadn’t raised the “snag” within the first two years! Laughable that they clearly don’t know what snagging is and expected me to raise something within two years, when it hadn’t happened and I didn’t live in the house! Just unbelievable response from a company and I can’t believe a business can get away with behaving like this.
SCHWARZ · 25 April 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotDisgraceful
Disgraceful ! Our house is an absolute mess after 5 years. Please beware of their dirty tactics.This companies staff members have been found on Avant unhappy customers Facebook group & using tactics to belittle,already unhappy customers. Even though the statement for that group states “ no Avant staff are welcome on this group “. The unhappy customers are totally unhappy with how they have been treat, why would the company further goad these people.They will refuse to help you, just 1 day over the “2 year runaway from the customer period. Please please do not believe their glossy pictures. Find out off past customers 35% are totally unhappy & others have had terrible problems with this company! Worst decision we ever made. Disgraceful!
John · 25 April 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotAbsolutely amazing company I can not…
Absolutely amazing company I can not fault these guys in any way, they have gone over and above to help me get the home tug I wanted, Angela the sales manager was incredible also, can’t thank her enough
Alistair · 24 April 2023 · Avant Homes Yorkshire Doncaster
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
