Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
TrustpilotGreat after sales service
Received a great example of after sales service today made possible by Julie (the after sales representative at Wellington Park Sunderland). Due to an oversight the lawn of our very large garden was not laid at the time of moving in, but after a massive effort by Julie arranging Landscapers etc. it was laid today and looks amazing. I can't thank all concerned enough for their efforts and its nice to know that Avant care even after the keys are handed over.
Neill · 22 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotTerrible
Handle with care they take your money then leave you high and dryThey siliconed my induction hob in broke my worktop then ran away from responsibility for itBuy from somebody else
Pete · 22 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 4/5
TrustpilotAvant Homes City Fields
I recently dealt with Shelby from Avant Homes’ customer care team, and I was truly impressed by her exceptional customer service. Shelby was attentive, responsive, and went above and beyond to help me.Shelby is a valuable asset to Avant Homes. With her dedication and skills, I felt confident that my needs were in good hands!I want to express my gratitude to Shelby for her professionalism and commitment to providing excellent customer service. Avant Homes is lucky to have her on their team. Thank you, Shelby, for making my experience with Avant Homes a positive one for once.
M.Deshmukh · 21 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotProblems solved
Having had to contact Customer Services at Avant several times, my problems have always been handled by Laura who is very professional and courteous and has always arranged for everything to be sorted out for me as soon as possible.
Linda · 21 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotJust spoken to Avant Homes Customer…
Just spoken to Avant Homes Customer Service Manager for Yorkshire. OMG, what an attitude and rude person. She has the attitude of “ We are Avant Homes and we will do what we like “! Would suggest the company invest some money in retraining this rude person and explain the meaning of Customer Service and how to be polite instead of conceited.
Stuart · 21 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotLaura is Avant’s biggest asset!!!
Laura is for sure Avant Homes’ biggest asset! She is amazing at her job, always goes above and beyond and has incredible attention to detail. She certainly made our experience with Avant and our new home a lot more enjoyable. Thank you for all your hard work and always trying your best to help, Laura. We very much appreciate it.
Rene · 19 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotLewis with 5* customer service!
Myself and my wife have recently attended the Avant development at Skelton lake in Leeds. We had been looking at the development and decided to call in for a look and a chat. From the moment we arrived Lewis made us feel welcomed, he had great knowledge of the area and the planned long term development as well. He gave us information to leave with and has been in touch with us since to make sure we have what we need. Needless to say when the time comes for us to move we will be going to see Lewis in the near future!!
MatM · 19 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotVery friendly welcoming and…
Very friendly welcoming and knowledgeable sales advisor (Caroline).Would definitely recommend.
Vic · 19 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotSUMMERVILLE VILLAGE
SUMMERVILLE VILLAGE Have lived here for 1 year.Sale representative Angela Kingsley could not have been more helpful through the whole process of our house purchase, always had time for questions and issues. Customer after care north also very proactive and have dealt with all our snags although purely cosmetic efficiently and we are very happy in our new home
Jennie · 19 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotNicola at Strawberry Fields
Currently in the process of buying at Strawberry Fields, Carlton. Nicola in the office has been amazing and patient with my regular visits and questions, and been a great help at keeping me up to date on progress of the build, choosing extras with costs, colour schemes etc. Just want my plot to be finished now and move in!
Sue · 18 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotBeautiful home
Melanie is friendly very knowledgable and absolutely love the leyburn
Mr · 17 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 2/5
TrustpilotAvant just don't keep their word.
First of all, I want to say that we have encountered no problems with the quality of the house. The build itself has been fine. We are in a 5 bedroomed Chesham.However, there have been ongoing issues regarding our plot, with works required now for 12 whole months. Time and time again, we have been assured that the works are going to happen, we have even been given dates by various people in customer services, and by the site team. And yet, time and time again, the works have not happened. I have an extensive email trail, where the customer services team commit to making things happen, but invariably, they don't happen. The amount of time that these endless communications have taken over the past 12 months is absolutely ridiculous, and as I say, we have been let down time and time again.Avant - please stay true to your word - you need to be better organised.
Chris · 13 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotDebby is a wonderful person
Debby is a wonderful person. She assisted and guided us a lot.
TT · 13 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotKlyppr Village
Really happy with our home.Snags all completed by Laura who is a great asset to Avant Homes.Professional, hard working and goes above and beyond.
Ryan · 12 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 1/5
TrustpilotOngoing issues
We have had issues with the house for over 2 years and they will not address them The Customer Services are rubbish I'll ring back ,I'll email you ,send more photos of the problem, I'm on site I'll come and see you these are most of the replies you get and nothing happens We have continued issues with badly fitted kitchen doors falling off The land at the end of the drive should have been landscaped but it was left and is now an eyesore. We areextremely frustrated and disappointed with how we are being treated
David · 12 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotWe reserved an Avant show home
Last year we reserved a show home after seeing the build quality at Avant Homes. The windows and doors are not flimsy at all and will stand the test of time. We fell in love with the bi folds as a standard and the size of each room did not make you feel like it was a new build. The bathroom items are stylish and well fitted. A lot of thought goes into each house and the workmanship is 100% there. While we waited for our completion day, we read the reviews on trustpilot. We braced ourselves for a fight to get all issues ironed out and in a timely manner. It's been 4 weeks since we've moved in and I can honestly say that I now feel part of the Avant family! Customer service are ALWAYS available to get that call logged or to answer your question. The workmen call ahead and pop in on the off chance they can get it fixed quicker than quoted. The bug list is minor. I've logged things like the light on the front needs tightening to scratches on a radiator. As you can see they are very minor but Avant do not make you feel petty when logging it. They send the most amazing and highly skilled person round to not only make you smile but to get the job done to your standards and sign, only if your happy! Everyone at Avant goes above and beyond to make sure your dream home stays a dream! The reservations we had at the beginning of this journey has now gone. We've spoken to Sales and Customer service teams to directors and formen and everyone have made us feel like the decision to buy an Avant home will be the best decision you've made.. and they are not wrong! Thank you to those individuals at Avant, who know us and have made us laugh instead of cry every step of the way.
Banu · 12 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotExtremely helpful
Nadia,at your Trinity Fields development was extremely helpful & in fact went the extra mile to help us find the home we wanted.
Chris · 11 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotSupport received
As with every new build, there are always a fair few issues expected along the way. We've had a few crop up just over a year after moving in. Shelby at Yorkshire customer services has been excellent handling these in the way of liaising re: suitable times for technicians to come, responsive, providing updates and always very kind.
P · 11 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotLaura in Customer Services has been…
Laura in Customer Services has been very helpful, dealing with our snagging issues promptly and efficiently
Chrisn · 9 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotGary Watson
Technician Gary Watson did a stellar job when working through my snagging list, no issue too small or trivial
Gavin · 9 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 3/5
TrustpilotAdam was fab
Adam was fab! Turned up as expected, carried out the work to a really high standard, friendly, great with my daughter and our dog who were both very interested in what he was doing. If the review was purely for Adam I would have given 5* however our overall Avant experience hasn’t been great, hence the 3* review.
Smabbs · 9 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 3/5
TrustpilotAvant Technicians great, customer service not so good.
Babington Quarter- Gary has been a few times to our home now and always gone above and beyond to help us and get issues sorted he’s very knowledgable, friendly and helpful would give him 5 stars but the overall company and customer service is not great wouldn’t buy another Avant home.Been in a year and issues since day one are finally getting sorted.
Georgie · 9 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotLaura came to my house at Waterside…
Laura came to my house at Waterside Quarter to fix some snags and wow!! What a lady. There’s not a thing that she cannot do, she is an absolute credit to the company. Couldn’t rate her level of work high enough and with her professional and kind attitude I felt she needed highlighting with a 5* review! Thank you Laura!
Mel · 9 June 2023 · Avant Homes Yorkshire Doncaster
★★★★★ 5/5
TrustpilotAfter service with Laura
Encountered some snagging issues and reported them to customer services. It took a while but they sent me a lovely lady called Laura. Not only was she polite and courteous, she was very knowledgeable in all aspects of the job and more.. I will only ever ask for Laura in the future for any works tat needs to be done.
Vicki · 8 June 2023 · Avant Homes Yorkshire Doncaster
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
