Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotStay clear
Avant homes were ok when we first moved 2 and a half years ago. So since the take over customer services are worst than useless They don’t respond to emails and when you do get them it’s a I will call you back I. 10 mins as I need tm check something and I’m still waiting h as usual for the call 3 weeks later . I have a rusty towel rail in main bathroom that I have complained about to 18 months only to be told , after the two year warranty is up ,, that’s it’s moisture damage !!!! It’s a towel rail in a bathroom . This is just one issue they are trying to get out of . Stay clear of a company that has changed and the customer is no longer a priority but profits obviously are ,
Iain · 11 July 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotSales team was so professional and feel…
Sales team was so professional and feel comfortable to meet them.
Noman · 10 July 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 2/5
TrustpilotThere have been several issues with the…
There have been several issues with the house in which they have fixed most. I have noticed the more expensive replacements they have been resistant to.2 months after the snagging period (2 years) has ended (1 month of which I was in hospital) I noticed a new issue with the exterior building work. Who knows when this issue happened. Avant have refused to look into it when it is clearly a quality building issue. The metal work that covers the join between the roof and wall has come off on its own. The mono block work is now exposed.
A · 10 July 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotTop class service
We have bought 3 new build homes over the past 8 years. Avante Homes have to be the best without fail. Everything that we have noted on our minor snagging list has or is in the process of getting dealt with. Very efficient service from the whole team especially John.
Garreth · 10 July 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotGreenlock Place
Have found Lewis very helpful and informative. He has gone the "extra mile" in providing exemplary customer service. Whilst we won't be buying a new home in the immediate future, I would certainly contact Avant again as and when the need arises!
A · 10 July 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotHelpful Sales
I found Lisa to be very helpful and friendly. She was able to give me any information I needed to make a decision and showed me homes which she felt would appeal to me.
Mrs · 9 July 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotChaucer's Green
I last posted to this site on 15 March 2023 sharing my views and experiences to that point. Well, I have now made the move and have been living in my new home for one week!Although Jane moved on to another site in March, her replacement James has continued the excellent service with communication being very good, regular and friendly.I had heard of a very negative experience at a nearby Avant development which prompted me to commission a professional snagging company but they found my home to be of a high standard with very few issues to be investigated.This hasn't surprised me having met Steve, the site manager, who has been most accommodating, keeping me informed of all impending works that will impact me and my home. When he says he will do something, he does it.The moving in experience has in large part been very relaxed, to which I can only thank and credit Avant for contributing to.Keep up the good work and you will have many more happy and satisfied customers.
David · 7 July 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 1/5
Trustpilot18month and now everything reported is not warranty
Disgusting experience! Been an absolute farce for the last 18months! Nothing is covered under their warranty and just tell you to go to the nhbc. Like anyone with a job or family has time to do this. Talk rubbish about excellent customer care but this is a blatant lie! Wish I would have seen the reviews before wasting money on this joke of a house!
Keshia · 6 July 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotGreat customer service
Laura Channer, at Avant Customer Services in Wakefield, has been extremely helpful and professional when dealing with all our snagging issues. She has dealt with all issues promptly and it has been a pleasure dealing with her.
Chrisn · 4 July 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotBig thumbs up to the Wilbur Chase team for a happy on schedule house completion!
When my wife and I were researching to buy a house in Nottingham while we were in the USA last year, Julie of Wilbur Chase team (Avant Homes) was the only one, amongst 12 other developments I emailed, who responded in detail the processes involved in buying a house in the UK, including contacts of financial advisors and conveyance solicitors. That led to my initial visit to the showhome back in Aug last year. The site manager Lee together with Julie took us for a tour and gave a very professional introduction to the different features of various house types. That led to our reservation on our house 2 days after the visit. Then they ran the extra mile to spend hours going through the extras and options with us that week even before we exchanged contracts because we had to fly back to the USA. Months flew by: Julie and the site team kept regular contact via email on the progress of the construction and we got our keys last Thursday, all according to schedule. A big thumbs up to a very dedicated and professional team and special thanks to Julie and Lee
Horatio · 4 July 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotJust moved into our new home
Just moved into our new home - so far it’s been great. Julie, from the Wilbur Chase site, has been wonderful throughout and has very clearly worked hard to provide everything we’ve asked for. Great service. The people on site have also been great, very accommodating and checking in on us to see if everything is ok.
Kerry · 4 July 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotDraffen Park in Stewarton
Ashley at Draffen Park in Stewarton was very professional and helpful in finding us a home at Draffen Park. Ashley made the process very easy for us, Giving us the information and details we requested ,and kept in touch throughout the process via email, site visits and phone calls. Without Ashleys help we may have bought eleswhere.
Graham · 3 July 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 4/5
TrustpilotGreat follow up in Scotland
Thought I would wait until today 3rd July, as this is 4 months since we moved in.Just a shout out of praise to Angela and the (Scottish?) Customer Care Team.Yes, we has issues when we moved in, but these have been mostly, resolved by the customer care team, for us. Last week we unexpectedly, had a follow up call from customer care to check the promised work had been/ was being carried out, that for me shows they are doing what they promised, Thank you
MR · 3 July 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotI would like to say Lewis who has been…
I would like to say Lewis who has been helping us buy a home is wonderful, patient, knowledgeable and he even went above and beyond in securing me and my partner’s first ever property. His service has been smooth throughout the process along with his after care. I would definitely recommend to buy from her especially having Lewis as your guide !
Derminderpal · 1 July 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotWe just moved into our new home at…
We just moved into our new home at Shipley Lakeside yesterday so I wanted to write a review to say how brilliant Avant have been. Ellie has been great right from the get go and couldn’t do enough for us. She’s been accommodating, reassuring, kept us in the loop and the best thing is she somehow managed to get us excited and smiley again every time it got stressful. We had a few issues at the start of the process but they were resolved and they did so much to make sure we were happy. As we got further into the process we were assigned Jenny as our coordinator and I’m not sure I could say enough good things about her. Our process was stressful to say the least (due to our buyers solicitors, not Avant) and Jenny was there at every turn to apply pressure to the agents, work with our solicitors and keep me updated at every step. The last week in particular was extremely stressful and there were several points I didn’t think we were going to do it… and I don’t think we would have done if it wasn’t for her. We had our home demo the day before we were due to complete (still not knowing if we would) and Ellie made sure we enjoyed the experience despite us being really stressed. We had lots of laughs, managed to forget about it all for an hour, and went away with a smile back on our faces. Neil, the site manager, was absolutely brilliant and made us feel like he just wanted to make sure we had the best experience and love our new home. We finally completed yesterday (right up to the wire) and we were met by Ellie and Amanda celebrating with us and it was exactly what we needed - plus the hugs and happy tears! Yes, we will probably have a few snags, but I have absolutely no doubt they will be resolved because of the care we’ve received so far. Couldn’t recommend the team here enough.
Alisha · 1 July 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotI Would Like to Mention Jacqueline…
I Would Like to Mention Jacqueline McPhee, Who was amazing . She is Sales Advisor for Avant Homes Jackton Green and was amazing from Inception to the handing over keys to us.
YASER · 30 June 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotChaucers Green- Avant Homes.
Chaucers Green- Avant Homes.I cannot fault Avant Homes. My first shout out goes to Jane/James (sales staff). I first met Jane after viewing the showhome prior to my house being sold. She was professional & kept in regular contact with me. She then passed me across to James who was there on exchange then completion. James has been a friendly face & hands on when asking for any advice. My second shout out goes to the Site Team. Steve the Site Manager, Matthew & all the staff have been great. No job too big or small. My worse fear being a sole buyer following a separation was being scared to ask for help but these lads have put me at ease & always on hand. I will miss them when they go!! Finally… I can honestly say I love my new home. The plot, design & finish are fab. Credit where credit is due.
Emma · 30 June 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotKnowledge and experience
Rating only, no written review.
Bidemi · 29 June 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotHappy moments
I am happy with Avant Homes as our new home builder. Everything is high good.
Chiperi · 29 June 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotGreat pre and after sales service
Cannot fault Avant Homes at all. From the first appointment to today they have been nothing but amazing. From first seeing the house to completion was dead on 3 months, which was brilliant and we took advantage of the my move package which means they help us sell our house.As with anything, we have had a few minor snags, and I cannot stress minor enough, however they have been sorted straight away by James and the site team.Would thoroughly recommend buying an Avant home, they do not cut corners and the quality of the finish is brilliant. We are very happy on our new home 🏡
Rob · 28 June 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotGood reception
Good reception Good information
Charles · 24 June 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotGreat first impression!
Georgia was lovely. She answered every question we had and was both knowledgeable and friendly. She made a brilliant first impression for Avant. Well done!
Sarah · 24 June 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 5/5
TrustpilotI honestly can't recommend Avant homes…
I honestly can't recommend Avant homes enough .they were absolutely brilliant .we have just moved into our lovely new home .we were let down by a buyer and we thought we were going to lose this lovely house however Avant kept it for us and when we found another buyer they also kept it till we were able to move in .which saved us a great deal of stress ,so many thanks to Avant homes and a lovely lady called Kath Reading who has now retired ,so many thanks to each and every one in volved .I can thoroughly recommend them at Avant homes
Mr/Mrs · 23 June 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
★★★★★ 4/5
TrustpilotAvant homes - RADFORDS MEADOW
Overall, the avant process from securing the property, to moving in, to sorting all the snags has been generally good. The process with the home co ordinator was not a great exchange but the service from 2 individuals after this is whats saved this review to be honestBeth in the sales office was a great help and helped smooth things over if there was any bumps in the beginningBut since moving in, we have had outstanding service from Adam Hodgson, from home demo even until now. He has gone above and beyond for us, even taking calls at 11pm at night when the generator we didnt know we was on kept tripping which resulted in loss of power. He phoned the relevant people to try and sort it for us. Nearly all of our snags have been sorted, the only one being solely waiting for the outsourced kitchen company to fix. I know that if i need something sorted, he will just get on it right away and get it sorted. I feel you dont get anywhere with people on the phone I am really happy with how things are ending/being sorted, having started off pretty rocky.
Elli · 23 June 2023 · Avant Homes Scotland West Glasgow (Clyde Gateway)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
