5/5
Trustpilotexcellent family home. Avant builds very beautiful family homes. I love my house, great location, great house design and spacious. Angela Sales Advisor from Summerville was a great. Very helpful 😚
Excellent family home
Trusted Agent profile
Avant Homes Midlands estate agents in Derby and Swadlincote
★★★★★
1,827 reviews across 2 offices and 2 platforms
Avant Homes Midlands has two offices, in Derby and Swadlincote. Together they have 1,827 reviews on two platforms, rated 3.7 out of 5 overall.
Our offices
Avant Homes Midlands's two offices, most reviewed first. Each has its own page.
Latest reviews from every Avant Homes Midlands office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotAVANTS IS PANTIES HERES WHY...GENUINE REVIEW
AVANTS PROBLEMATIC HOUSING SCHEMEAVANTI'ES IS PANTIES & HERE'S WHY --HIghstonehall Hamilton Housing Estate + Tons More Of Avant Estates Over the uk. All Have Something In Common Very Unhappy Customers & Unfinished Untidy Development Sites..I had no idea Avant Homes had a mind blowingly bad reputation. I bought a 3 bedroom detached AVANT home here didn't look at the reviews when buying. Now as a established Avant customer i can leave my thoughts. Avant do not use a in house team trained to output the luxury finish Avant promise buyers. With this being a FACT you can imagine the room for errors that WILL occur..As the house is being built they are advertised and sold to buyers as we know.But this creates another massive problem that collapses Avant luxury promise. On paper the houses look minted and they are cool houses this has to be said,BUT with the houses being sold by Avant and built by these sub contractors with NO FINE DETAIL quality control by avant. Avants method is to get the house built asap to a nhbc standard take your hefty payment being x amount whatever, then come back to fix the poor quality work within the house.Now a lot of house developers do this but how can Avant deliver Luxury housing this way...Answer is they SIMPLY CANT! Because as we know the nhbc tolerances is pretty Poor. So back to AVANT they tell us we have a attractive 2 year repair window to sort all the snags to the our homes,but no one from Avant do this for you,Its down to you to find,list & chase up the snags.So there's no quality control here either by avant..The whole build/snag process is set up to do minimum snags as possible- its fully customer dependent to point out the snags,some customers be will happy & some customers know what poor look like.But the real killer cherry on cake here is Avant Do Not Answer you regarding the repairs/snags,And IF They DO Answer/Reply they will send you out the same sub contractors that created the poor work in the first place,SO Chances are highly likely that they WILL cause more damage making things worse or just not getting it up the luxury standard we all paid for.And this has been proven on my own home along with my neighbours and the massive amount of unhappy customers speaking up about it.Now its more than 50% unhappy customers,because we can see this from the trust pilot stats alone.You may see approx 40% 1 star unhappy reviews BUT IF you actually read the 5 star reviews you will see they are mainly made by people who have sat there bums in the sales office and Now c'mon that's well weird why would a customer review Avant Homes 5 stars after just visiting ithe Sales office..Very Clearly here the 5 star reviews are made up junk by avants group-flock-gang-pack) to shadow over the 1 star percentage rating.The Avant Homes Customer Service Staff especially at highstonehall are Mythical,Fictional,Non Existent People,They AVANT A CLUE like somebody wrote on here (well said btw brilliant\ love it) ONLY BUY WITH AVANT IF YOUR WILLING TO BECOME A FINE DETAIL PROJECT MANAGER YOURSELF BECAUSE AVANT DON'T DO IT AS LUXURY HOME PROVIDERS LADIES AND GENTLEMEN.
1/5
TrustpilotDo Not Buy From Avanthomes
Noticed a couple of years ago on our then 8 year old house that mortar around our house was failing, causing gaps between bricks, walls cracking. On testing mortar was found to be defective, and of the incorrect standard. NHBC not interested, Avanthomes recently responded on the 5 or 6th attempt, stating as the house is outside the 2 year 'snagging period' there was nothing they would do. May cost around 20k + to correct defects. Be warned.
5/5
TrustpilotExcellent service ...James was very welcoming and showed us…
James was very welcoming and showed us round all the houses that were available.. he told us all the information we needed and gave us excellent service hopefully we can progress with a purchase if everything goes to plan.. Thank you
1/5
TrustpilotSales team were brilliant
Sales team were brilliant. Aftercare still on going. Someone comes 2 fix something and causes more damage
1/5
TrustpilotBIG FAT ZERO AVANT HOMES HORRIFIC COMPANY to buy a house with.
HORRIFIC COMPANY to buy a house with.Terrible Customer Service They Do Not Answer Emails Or Calls For 2 Years Straight.Then Your Time Is Up Out Of Contract They Said To Me I Had 2 Years To Get Things Snagged.Absolute Joke.Good Luck Buying Property With Avant Homes Because Your Going Enter Yourself Into a Fit Of Stress.
2/5
TrustpilotIf the Company used tradespeople…
If the Company used tradespeople instead of poorly paid and overworked sub contractors they would get more right first time.
1/5
TrustpilotAvant HomesScotland -Very Poor 0/5
Avant Homes Highstonehall Scotland -Very Poor 0/5no communication after sales is completedthey dont answer emails or phone callsi left several voicemails emails over 3 months with zero communication back from avant.i was then told as a customer that i have been harassing staff via calling too many times and was told not to call again,email only which left us very frustrated after being promised a timescale to fix snags then after 3 months i got through to complaints to a very cheeky member of staff who didnt care,all emails and phone calls by ourselves have been professional .i then realised that our snag file had been marked down as completed even though no snags have been fixed.No avant will not communicate even while under contract.its unrealno snags resolved Loads of issues with our home which we have been left with to fix by ourselvesstaff are cheeky they wont commit to fixing anythingthey wont share our snag file with us only that isbeen marked down as completed???? tis has been a member of staff that took a dislike clearly and has done this.the complaint process doesn't work you will be corneredwhole site inc fences garden areas,child play ares,are unfinished.the roads are in terrible state
1/5
TrustpilotDon't waste your time buying from these…
Don't waste your time buying from these guys, once a great company sadly now nothing like its former self. Once they have your money you will be lucky to actually get the works done which they left behind, damages everywhere and no end in sight. I would like to give special mention to the worst plumbing contractor I have come across DPH based in Lincoln, all I can say is minus -5star. If you like sinking gardens, no responsibility and health and safety breaches buy from Avant
1/5
TrustpilotDO NOT BUY FROM AVANT
One look on LinkedIn tells you all you need to know about how this company is now being run, rats deserting a sinking ship comes to mind, the amount of good staff this company has lost in the last 12-24 months is astounding and this has led to a poor company left.Poor quality customer service, been waiting almost 3 months for a reply to an email, extreme mould in my house due to wrong products used by their site team. Estate left half finished due to appallingly poor management from Avant Homes. I have bought four new build properties before and by a country mile Avant is the worst. Customer Service don't even answer the phone. If you want a positive experience try Bellway or Barratt but avoid the crap that Avant are now churning out. Their "five star" builder status wont last long!
5/5
TrustpilotWhat a wonderful sales executive Olivia…
What a wonderful sales executive Olivia is, extremely knowledgeable about the product, really impressed with her customer attention and focus.
5/5
TrustpilotVery helpful and knowledgeable.
Rating only, no written review.
5/5
TrustpilotGreat Service
Great service by Carla at Trinity Fields, Retford. She has been absolutely amazing with us. We’ve not been the easiest customers, however Carla has gone above and beyond to ensure we find the right home. Would thoroughly recommend buying a house here.
5/5
TrustpilotExceptional Service
I cannot say enough about the sales team. Georgia and Lynsey at Fitzwilliam Grange have been amazing. They made what became a stressful process (through no fault of Avant) easier to manage by their patience, responsiveness, compassion and honesty. Whenever I had a question I generally received a response the same day. I think the only time I didn’t was due to days off. They are both very knowledgeable and if they didn’t know an answer were quick to find it from the site manger.Both Georgia and Lynsey were extremely friendly and are an absolute asset to Avant.I am moving into my first home and it is above my expectations. I love the finishes and the quality of work. I am so happy I went with Avant. I can’t wait to make many memories in my new home.
5/5
TrustpilotAvanti Easingwold
The booking of the site visit was easy to arrange the lady sales representative was knowledgeable and completely up to speed with the housing development schedule. She represented Avanti in professional manner with a relaxed and understanding style of communication.
1/5
TrustpilotAvant stole money for our extras
Only upon completing did the Sales Team for our site inform us that houses are taking 16-18 months to complete (and its now the norm post-covid). Over 3 months since moving in and there are still several extras we paid for in full, which haven't been delivered. Made a formal complaint and no one has resolved the issue, or provided an explanation, over 52 days later. This is a breach of contract. Avant staff are hard to get a hold of and they all will tell you personally that they're short staffed. The company has failed them and this is the standard now, as I'm still being told this because not enough people are hired and there's such a high workload, so why would they stay?
5/5
TrustpilotNicola was lovely and welcoming
Nicola was lovely and welcoming! Had a meeting Sunday afternoon regarding buying our first home. Nicola was super reassuring and knowledgeable. Made myself and my partner feel at ease and comfortable.
5/5
TrustpilotThe sales advisor Olivia was friendly…
The sales advisor Olivia was friendly and very informative/knowledgeable.
5/5
TrustpilotVery professional and knowledgeable of…
Very professional and knowledgeable of the houses
4/5
TrustpilotJulie was a great help
Rating only, no written review.
5/5
TrustpilotWonderful professional welcome and…
Wonderful professional welcome and excellent customer focus from Olivia at Waverley.
5/5
TrustpilotExcellent service all round…
Excellent service and advice all round from the sales person.
5/5
TrustpilotGreat Customer Service
Chloe went above and beyond. We had to attend a later appointment (due to our work commitments) just before the show house was due to close. She went above and beyond to answer all our questions and put us at ease- in addition to staying late. Very knowledgable and helpful.
1/5
TrustpilotAvant will take your money happily, and provide snagging until you complete the NHBC survey. Then, they ignore you.
Good afternoon,I am contacting you as I am extremely dissatisfied with the lack of response I have had from Avant about multiple issues. Currently, the front of my house is not watertight, and there is water ingress whenever it rains due to the lead flashing being damaged. We have asked for this to be replaced since we moved into the property on 28 Feb 2022, and have been continually palmed off. Our plasterboard, skirting and carpets in the living room are all now damaged due to the lack of action by Avant. We asked the site managers, Alec and Jimmy, to come to our house to discuss this last week. No one arrived. Someone re-sealed the upstairs windows, but after further rain, there is still water ingress at the damaged flashing which we report almost a whole year ago. I texted Jimmy and Alec again this morning asking them to come to our property to discuss all outstanding issues, but this has been ignored. I am furious. I want my snagging to be prioritised and my house made watertight, or I will be taking this to NHBC and my local MP/MSP. It is simply unacceptable to spend £369,995 on a house in Scotland and have it not be watertight for a whole year! I have attempted to attach a file showing outstanding snagging as per my e-mail on 13 January 2023 but could not. No response has been had to this e-mail. I have been raising these same issues consistently since 28 Feburary 2022, and e-mailed multiple persons and e-mail addresses in June 2022, September 2022, November 2022, and January 2023. No-one is responding.It is not good enough to simply try to tidy up the flashing, the entire tray needs to be removed and replaced. I do not care if this is "a lot of work" or "disruptive" - my living room is currently off limits as we've had to pull the carpet up to avoid further water damage - that is already disruptive! In addition, water is still coming under my front door despite a seal being added, and the door is extremely difficult to lock - which is a potential safety issue.I want someone to come to my property by the end of 10 February 2023 and tell me how each item on my list is going to be repaired, by whom and by what date. Anything else is unacceptable. We have been extremely patient and understanding, but I am at the end of my tether now - I want my house fixed ASAP, and not for houses that are yet to be built being the priority. My neighbour had threatened to put a banner up exposing how bad Avant are at responding to issues with his home and to be honest we are feeling that is the only way to get a timely response. Your complaints form is not working on your website. Please forward to the relevant department as a priority. Thank you.
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Questions about Avant Homes Midlands
Which Avant Homes Midlands office has the most reviews?
Derby has the most, with 1,744 reviews rated 3.7 out of 5, followed by Swadlincote with 1,667.
Where are the Avant Homes Midlands offices?
The two Avant Homes Midlands offices, by town:
- Derby: Cotchett Village, Derby, DE3 0DN
- Swadlincote: Cadley Village, Moonstone Way, Swadlincote, DE11 0BB
