5/5
TrustpilotThe sales lady Georgia she is…
The sales lady Georgia she is professional in the way she has dealt with us, not only she answer our questions professionally, she is patience and has genius customer service skill.
Trusted Agent profile
Avant Homes Midlands estate agents in Derby and Swadlincote
★★★★★
1,827 reviews across 2 offices and 2 platforms
Avant Homes Midlands has two offices, in Derby and Swadlincote. Together they have 1,827 reviews on two platforms, rated 3.7 out of 5 overall.
Our offices
Avant Homes Midlands's two offices, most reviewed first. Each has its own page.
Latest reviews from every Avant Homes Midlands office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot1/5
TrustpilotLack of after sales service
The after service by Avant is a complete joke . I’ve only had my grass and hedge cut , in the area described by the house details as “serviced area” once in the last year after numerous written complaints. Now Avant have left site I can’t see them coming back. BEWARE POTENTIAL HOUSEBUYERS YOU WILL BE TOLD LIES.
5/5
TrustpilotThe sales rep at Barton Point Kettering…
The sales rep at Barton Point Kettering was very welcoming.
5/5
TrustpilotThe representative on site couldn't…
The representative on site couldn't have done more. She really went the extra mile
5/5
TrustpilotGeorgia is an asset to your company
Georgia is an asset to your company. She knows every little detail of the property and explains everything. She stayed after her finishing time to ensure we were happy.
5/5
TrustpilotLovely show home and very helpful staff…
Lovely show home and very helpful staff who did their best to answer all our questions and gave great advice.
5/5
TrustpilotGreat Customer Service and Knowledge
Georgia was so helpful and went through the finer details with much knowledge.
1/5
TrustpilotAvant, don’t believe the hype!
We’ve been in an Avant Home for 6 years. Promised the earth by builder and Wynyard Park. Nothing delivered. Non of promised infrastructure and now builder and Wynyard Park in dispute over ownership of landscaping maintenance. The estate is a disgrace. Avant are poor finishers, it would appear that once they have sold all properties that’s it, thank you and goodbye. Would not recommend this builder!!!
5/5
TrustpilotRadford's Meadows- Great experience
Moved into our home about a month ago and so far it has been a very positive experience. Our snag report came back mostly with minor cosmetic defects, but the house has been built to a good standard and the snagger said the window/door thermal insulation is the best he's ever seen in 5yrs in the business.Adam the Site Manager is an absolute credit to the site and to the company. He has sorted things for us usually within 24hrs even when he's been on holiday.
1/5
TrustpilotPoor quality build and customer service
Having reserved at the higher spec I have been delivered a lower spec (as specs changed but I wasn't informed) I was unable to move in on my move in day as at home demo I found 106 faults (that figure has doubled since then). This was delayed by 2weeks for things such as pipes sticking out, walls collapsing, half finished jobs. The level of workmanship is well below standard especially considering the cost of the property (a lot is being carried out by what appears to be apprentices which is fine as people need to learn but this should then be checked over by someone experienced which isn't getting done). I have now been in the property for 6mths and still have outstanding work. Customer services are extremely poor at giving you timescales, workmen often don't turn up, you get conflicting information. My site has seen 4 site managers come and go in less than a year which speaks volumes. I would not recommend Avant homes to anyone! I don't have one good work to say about them unfortunately
1/5
TrustpilotAvant gotta clue!
Avant gotta clue!Why are we still left in this weed-ridden, overgrown and shoddy estate? We need the developer to finish off and maintain to acceptable (Wynyard Park) standards for the next 12 month handover period, so that the local authority and Wynyard Park Management can get on with adopting this for us all. Enough is enough!
1/5
TrustpilotNew Build Nightmare
Worst level of customer service I've ever had the misfortune of dealing with.Did you know, that even when Avant have carried out home repairs and the problem remains, they abandon you at the 2yr mark because your warranty expires? They do not guarantee any of their repair work! I've been waiting 12 months, for Avant (who are builders), to find a contractor to come and correct the holes in my brickwork to the front of my house!! Am.I missing g something? Or is this literally your job? It's absurd. The real issue at the moment though, is its moving into summer months and Avant are still responsible for our site maintenence (even after them leaving site nearly 2 years ago, the site is still not up to spec and hasn't been adopted by our management compay). The absolute embarrassment I feel, driving into our weed ridden jungle, is awful. I kid you not, in some parts of the estate, the grass is 2ft high! And they could not care less. Customer service don't want to know. Roads unfinished, bins not emptied, fences broken, land flooding, we have the lot. Not to mention that we have no safe way on foot to leave the estate, because Avant won't build the bridge that was in their contract because its too expensive. Seriously, you have to be prepared to dedicate a LOT of hours chasing issues, trying to hold them accountable for their building and maintenence standards and ultimately getting nowhere. Once they have your money, they don't care.
1/5
TrustpilotI wish there were a zero rating option
I wish there were a zero rating optionWe've lived in Wynyard Park for just over 5 years, no end of remedial works were needed to the house when we moved in and anything that still wasn't rectified or brought up to standard after the first 2 years Avant washed their hands of.The estate itself is a mess, the main road in was only completed recently, the pavements aren't finished, the communal grass areas have had to be maintained by residents as Avant don't care about the state of the place now they have their money, but Wynyard Park won't maintain these areas until Avant make good leaving the residents in limbo. Same with the roads, they won't be adopted until they too are brought up to standard. Radio silence from Avant.We are trapped on this estate unless we get in the car, there is NOTHING here but houses, with more being built.The "different vision of living" that was sold to us was a pack of lies, there are none of the country walks, cycle paths, community spaces that were promised. Let alone a shop, pub, community centre, or anything that was sold to us.We are threatened with legal action for trying to access the surrounding fields that haven't yet been built on. They have literally fenced us into the estate.If you are considering buying here please speak to residents first as potential buyers should be aware of the way Avant and Wynyard Park operate.
1/5
TrustpilotJoke of a housing company
Joke of a housing company! Promised so much but don’t deliver! It would be bad enough that they decide not to cut grass areas / pave roads and paths / build promised amenities…but we pay a premium for this service!!“Not our fault”…get used to hearing that plus other excuses!!
1/5
TrustpilotAvant NO!
Terrible customer service. We have been left with an abandoned development not built to an acceptable standard as to be adopted by the local authorities and consequently also neglected by Avant. We are left in no man’s land. Not finished by the developers and not adopted by the authorities, and nobody cares! AVOID AVANT AT ALL COSTS!!
2/5
TrustpilotGood house build - poor commitment to maintenance of land
Avant Homes have built a lovely home that I am happy to live in and dealt with my snagging issues when they arose.HOWEVER!!!!!The upkeep of the Development has been poor and the state of the land around the houses is well below the expected standard.We need Avant to improve the communal areas, tarmac roads, remove overgrown weeding and dead plants and then hand it over to Wynyard Grange so that they can take over the maintenance of the land. The residents here are in a state of limbo and have to put up with the eye sore that is our housing estate.
1/5
TrustpilotFalse promises in Wynyard
I too live on the Wynyard Grange development and I feel completely let down by Avant. Our general experience with our house was good (multiple issues that took a long time to address but eventually did) but that was before there was a change in management. There has been lots of broken promises, no estate maintenance leading to overgrown grass and weeds, broken tarmac pavements, blocked drains from builders rubbish, roads and paths not finished, damaged fencing, flooding, missing and dead trees and generally left in a mess. The estate should have been adopted by the estate management company at least a year ago, but due to Avants neglect and unwillingness to bring the site up to an acceptable standard we are left paying high maintenance fees, high council tax and yet receiving no service by anyone. Now Avant have received our money they just don’t care.
1/5
TrustpilotAvant at Wynyard - thieves!
Bought a house at Wynyard, promised the world and get nothing. We pay a service fee and have pot holes, unfinished paths and we even have to cut the communal grass. No secondary school, shop, bridge or children’s play park… it’s ridiculous, DO NOT BUY FROM AVANT.Wynyard park do not help the situation,all complaints are always deflected back to Avant even though it’s their land.Nothing will be done regarding the bridge over the A689 until a tragedy happens, they’re putting lives at risk.
1/5
TrustpilotTerrible company
Poor build quality. Terrible customer service. Tell you they’ll turn up on X date to resolve an issue and don’t show. Tell you a pack of lies when you’re looking to buy. Don’t manage the estate when they’re contractually obliged to (grass cutting, repairs etc). Absolute shambles of a company. Avoid at all cost
1/5
TrustpilotThe new homes are so poorly designed…
The new homes are so poorly designed from the ones only 1 year prior.
1/5
TrustpilotNIGHTMARE ON WYNYARD GRANGE
Unfortunately, you can't give a zero, so it makes Avant ratings look better than the real value.This is my second Avant Home because the first wasn’t built to standard! When I moved into this house nearly 5 year ago, I left a good review because they did a good job of getting the second house right. HOWEVER, 5 years on and I'm still getting fobbed off with "sorry we can't do anything as you are out of warranty" (even though I've been reporting issues since moving in. We've just got the main road in; we have unfinished paths; blocked drains; missing and dead planting; absolutely no landscaping maintenance (grass cutting and weeding). Our estate cannot be adopted by the local management company because Avant have failed to meet the required specification for it to be handed over. My property suffers flooding from the adjoining field, has damaged my drainage and patio and I can’t maintain my garden. We pay fees and see nothing for it! Residents have been forced to maintain the landscaping as you could lose a small child in it! We paid a much higher house price premium to live on this development with an annual ‘estate’ charge. We bought a dream, oops sorry…. VISION and have lived a NIGHTMARE (especially where my house is located). It’s going to take a miracle to appease disgruntled residents of this community. FINISH OUR ESTATE AND GIVE US WHAT WE PAID FOR!
1/5
TrustpilotIn a trail of broken promises and neglected responsibilities, Avant has transformed our once-promising estate into a disheveled, unadoptable mess - trust them at your own peril.
If there were an option to rate Avant a pitiful zero, I assure you, I wouldn't hesitate. As a resident suffering for far too long, I've witnessed our once promising estate deteriorate, rotting in the chaos left in Avant's wake.The problems are glaringly obvious, the pathways are disfigured by damaged tarmac, presenting a clear hazard to pedestrians. Our drainage systems, ironically, are clogged with the very debris discarded by the builders, transforming our anticipated rainfalls into potential floods, rather than the nourishing events they ought to be.Our public spaces, expected to be verdant retreats, now mimic overgrown jungles. The neat hedgerows now appear as if something has been brutally dragged through them, symbolizing the neglect we've been subjected to.The fences, meant to secure and adorn our spaces, are in a pitiful state. The trees - once symbols of life and beauty - stand as painful reminders of broken promises. Many have died, others are simply wonky and damaged, a stark contrast to the thriving greenery we were assured.Avant's final act was to build the last house on this estate, then without a second glance, they abandoned the site. Their neglect has been a persisting pain for us ever since.Every resident was wooed with grand promises, only to be disillusioned by the harsh reality, a far cry from the assurances we received. We've been left to grapple with the aftermath of Avant's negligence, with no visible pathway to restoration.I voice these words not out of impetuousness, but from years of harsh experience - AVANT IS NOT TO BE TRUSTED. If you are considering purchasing a home from them, I implore you to tread cautiously. Don't let their sugar-coated promises cloud your judgment of their potential actions.
1/5
TrustpilotShocking
Shocking , 7 years on and the place is a mess . Dead plant , overgrown green spaces . What happened to being finished in 5 years ?
1/5
TrustpilotAvant Homes Have NOT Delivered what…
Avant Homes Have NOT Delivered what they have sold/promised . Be very careful in choosing a New Avant Home on the WYNYARD Development without speaking to the residents First.The upkeep of the Development has been shocking & we are dealing with Broken promises By them constantly.
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Questions about Avant Homes Midlands
Which Avant Homes Midlands office has the most reviews?
Derby has the most, with 1,745 reviews rated 3.7 out of 5, followed by Swadlincote with 1,667.
Where are the Avant Homes Midlands offices?
The two Avant Homes Midlands offices, by town:
- Derby: Cotchett Village, Derby, DE3 0DN
- Swadlincote: Cadley Village, Moonstone Way, Swadlincote, DE11 0BB
