Avant Homes Midlands estate agents in Derby and Swadlincote

★★★★★ 1/5

Trustpilot

The worst customer service EVER!

If you do not want your experience of buying a new home ruining, DO NOT buy from Avant. I had issues from the very beginning with the Sales team and followed their Complaints Process as advised and detailed on their website and every email was ignored, even from the CEO, great leadership!!!. If the CEO cannot be bothered to respond then what hope do you have of getting any response at all when that is the culture the leader of the business instills.Their response time to emails for snagging is ridiculous and they will do anything they can to not respond.I have been in my house for over 2 years, I love the layout and the area but the build quality and willingness to close out snagging issues is appalling. So much so, the optional extra flooring I chose as an extra has never and is still not fit for purposeA while ago I did leave a 5 star review as their best engineer came knocking on doors with a card explaining if they didn't get 10 5 star reviews they would not get a bonus. The worst company I have ever had to deal with

Jo · 17 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

Booked Viewing 14th January 2024

I booked a viewing online on thursday for Saturday morning to view the Shorebrook at Trinity Fields in Retford, i recevied a confirmation email stating that someone would come back to me to confirm my appointment. - no one did.On saturday morning i called to make the booking, i said that i had booked online and the lady said oh i have not got round to confirming them yet! My request was for 10am, i called at 10am so not sure how i was meant to get to the viewing.We explained that we would like to view the Shorebrook and rearrange to go to Trinity Fields on sunday between 10am and 11am to view the property. The lady explained that the property that we had enquired about had now been sold, but there was another property but this was more expensive, we said that was fine.We arrive at the show office on sunday morning at 10.30am, the lady in the office was on the telephone apologising to someone about brochures that had not been sent out. She welcomed us and we explained who we were and why we had come, she continued to show us the site plan and then explain that she did not have a show home of the Shorebrook to show us, there was on in Sheffield that we could go and see!She said she could show us another 4 bed home, but we said the whole reason for us coming was to view the house that we wanted to buy! we were not impressed with this and explained that she had bascially wasted our time. Why could she have not said on the phone, there was not show home and said that there was on in Sheffield that we could view.We were looking forward to viewing the property and potentially buying it, this has left us feeling that we should give Avant a wide birth, as if you cannot get view properties right imagine what buying one would be like.Therefore we have decided to not take the purchase of a Shorebrook at Trinity Park any further.Kind RegardChris Johnson

Chris · 15 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Avant, Brecks Lane

Visited Avant homes at Brecks Lane in Rotherham on 2 occasions now, as we finalise our home search. Fantastic service from Jane, very knowledgeable & helpful, gave us lots of good advice & we didn’t feel rushed or pressured when wanting to discuss different options. Professional but really friendly approach.

Nichola · 15 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 4/5

Trustpilot

Very helpful

Very helpful, homes look great.

Andrew · 15 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Houses for sale

We dropped in to visit the house builders Avant homes at Odettes PointA new development at Shan Lane in Keighley We had no appointment but were given a good response from the agent Abigail who explained in detail the houses to be released in the first phase of the development Many thanks David & Angela

David · 14 January 2024 · Avant Homes Midlands Derby

★★★★★ 5/5

Trustpilot

Brilliant service

Rating only, no written review.

Neil · 14 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Easy to book appointment and no hard…

Easy to book appointment and no hard sale fro. Any member of the teamAngela the sales rep was lovely friendly and very easy to talk to.Very good experience and we have a lot to think about.

Gill · 14 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

New home/ maybe,maybe not. ? Georgie- the sales rep

Georgie- the sales rep. She was so helpful,pleasant and very good at her job.

David · 13 January 2024 · Avant Homes Midlands Derby

★★★★★ 5/5

Trustpilot

Agent was absolutely top notch

Agent was absolutely top notch. Informative and helpful without any pushiness.

Mrs · 12 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Excellent Avant Homes Sales Advisor

Went to visit Avant Homes, at Copper Gardens, Ingleby Barwick and we spoke to Angela at the Show Home Sales Reception.Angela was very friendly, knowledgeable and helpful and provided lots of useful information, but not in a pushy way but in a genuine fashion. We were very impressed with her approach and attitude.

Eric · 12 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Informative & pleasant experience

Our visit to Avant Homes was made very pleasant by the warm welcome of the regional sales advisor Lewis Simms who was very friendly and approachable he gave us lots of good, neccessary information clearly explained without needing to ask. The viewing of potential new homes was also explained in detail, well worth the visit & recommended.

Bernadette · 12 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Peter- Brompton mews site

Not one for reviews really but I wanted to do a special shout out to Peter at the Brompton mews site!From start to finish Peter (sales) has been amazing with both myself and my husband. We were very anxious coming into buying our new home and there was so much information to get our heads around but Peter was always on hand reassuring and going through everything each step of the way! If we had any queries he was on hand and always came back to us! Peter.. thank you so much for getting us through these past 7/8 months! You made this process as stress free as possible for us! We love our new home and we couldn't be happier with the service and guidance you provided us with! Thank you See you around- PLOT 3 - Brompton mews

Lindsey · 11 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Thumbs up for Lewis

I have met Lewis a few times and he is a very pleasant and informative gentleman.

C · 11 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Laura and Caroline are exceptional and have changed my perception of Avant …

Laura is excellent at her job at Avant Homes. Her workmanship is of top quality and no job is too small. Laura is lovely, kind, easy to get along with whilst still being professional. Laura will do anything to help. She has completed numerous snagging issues for us and over the last 12 months and she has really changed my perception of Avant. Caroline at customer services has also been amazing. She has been out to our house with Laura on a couple of occasions and she works so hard to get any issues sorted as soon as possible. She is friendly whilst staying professional and so helpful. Both Laura and Caroline have really changed my perception of Avant Homes.

Consumer · 11 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 1/5

Trustpilot

They don't respond to you and don't solve your problem.

If you are researching houses to buy from Avant Homes, think twice, don't buy it. You will be well looked after, you will be in love with the showcase houses but they won't talk about how stressful it is after you move. They don't solve your biggest problems. I'm going into the second year since we got the keys and I'm still waiting for someone to fix a leak in the bathroom. Just as several neighbors have been waiting for repairs for over a year. This is ridiculous.

Claudia · 11 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 4/5

Trustpilot

Friendly adviser…

Sales adviser was very friendly and informative told us everything we needed to know did not feel rushed

Kay · 9 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

5* Service at Brompton Mews

I cannot rate Peter enough, he ran through everything with such detail and ensured we fully understood everything every step of the way. We would call in and see him most weeks and he never made us feel unwelcome, he always had a smile and was always willing to answer whatever questions we had. The whole process was seamless. We are now in our home and absolutely love it!

Dawn · 8 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

So delighted that we choose to visit Jackton Green

So delighted that we decided to visit the site and reserve our plot back in October. We had the best support throughout and that continues now that we are in. The process was made easy and everyone at Avant that we have met and spoke to have been amazing! Special mention to Jacqueline who has been fantastic. Always at the other end of the phone giving support and taking away any worries we had. It’s great that we can still see her on site for a while longer! We moved in days before Christmas, with the team doing everything to get us into our new home. The finish of the home is great and finished to a high standard. We have been booked in to go over any snagging, which is minimal. The development itself is lovely and already meeting new neighbours. We are extremely happy with our Avant home and would highly recommend Jackton Green.

Emma · 7 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Croftside Quarter

From start to finish the sales advisor Georgia Taylor at Croftside Quarter been amazing. She never failed to answer any questions we asked, even if she did not the answer she went out of her way to find someone who did. She has always made us feel welcome and greeted us with a friendly smile - we even got a Christmas card from her on completion which was a lovely personal touch!Couldn’t recommend enough :-)

Alana · 7 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Lesley : Cygnet Park Newcastle upon Tyne

Lesley the sales person is always friendly, polite, welcoming and helpful, she guided us through the available choices and was supportive throughout. She communicated clearly and effectively with us so that we always new what actions we needed to take and how the build of our new home was progressing. Once we received the keys the onsite team were very good at sorting out a few of the initial problems. Lesley always stops for a chat when she is out and about on the development and always asks if everything is ok. 5 stars for her customer service.

Russell · 7 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Brecks Lane

Brecks Lane - Advisor JaneWe visited brecks lane as first time buyers and the first site we have ever visited. Jane was great at giving us pointers and promised to keep us in the loop with upcoming changes to the site. Great first experience and looking forward to speaking to Jane more!

Carla · 7 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

We were made to feel so welcome by Julie

We were made to feel so welcome by Julie, nothing was too much trouble and we didn’t feel under pressure regarding what we wanted to do. Beautiful homes.

Jo · 7 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Great performance

Being respectful towards customers and showing that you understand and care about solving customer problems is one of your strongest traits and is truly inspiring!

Fatemeh · 6 January 2024 · Avant Homes Midlands Swadlincote

★★★★★ 5/5

Trustpilot

Croftside Quarter - First time buyers

We have just completed on our first home at Croftside Quarter. We reserved our plot back in March and Georgia has been absolutely fantastic throughout the whole process. From finding us the right house type, to reserving and completing, Georgia has been there every step of the way. Thank you Georgia! Sam & Chloe

Chlo · 6 January 2024 · Avant Homes Midlands Swadlincote