Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
TrustpilotTerrible aftercare and customer service
The process of buying a house from Avant was straight forward. Once they have your money, they don't care. I purchased a plot on Elliot Place 2 years ago, and after stating on the demo day that the front door doesn't close correctly, they assured me this would be fixed. It's been 2 years and the door is still broken. 2 years of calls, emails and bodged attempts at fixing it cheaply, they are seemingly refusing to fix the door, likely as it will cost them money to do so. even though their joiner, a professional door installation company, Avants regional manager and site manager have all confirmed the door and frame need replacing. Customer services is a joke. in the 2 years this has been going on, the majority of the people dealing with this issue have quit, including our personal contact we were given. They dont update you until you prod them and it's always "we're sorry", followed by an excuse, then stating they will do the thing you asked them to do months ago, and big surprise, they dont do it.To add to this, while in the process of buying an Avant home, i was put off by the reviews stating the customer service was terrible. We were assured that it was a 3rd party company which they have parted ways with and they now have expert in-house customer service... That was a lie.We actually have around 20 other snags which we have now pushed to the side, in the hopes of speeding up the fixing of the door. I am in the process of raising this with the new homes Ombudsmen and likely will be taking Avant to small claims court.Please avoid Avant Homes like the plague. They simply don't care once you exchange.
Adam · 28 March 2024 · Avant Homes Central Retford
★★★★★ 1/5
GoogleRating only, no written review.
MrDexter44 · 27 March 2024 · Avant Homes Central Sheffield
★★★★★ 4/5
GoogleRating only, no written review.
Chris · 27 March 2024 · Avant Homes Central Sheffield
★★★★★ 1/5
GoogleRemoved beautiful woodland. to build houses ☹️
Ian · 27 March 2024 · Avant Homes Central Sheffield
★★★★★ 3/5
Googlewell lasted 4 days at avant homes did what I was told to do then Wayne the gaffer said I was no longer needed treated like rubbish by linsco (agency) and avant homes wouldn't trust either of these outfits to run a bath avoid like a rash
Benny · 27 March 2024 · Avant Homes Central Sheffield
★★★★★ 5/5
TrustpilotCroftside Quarter
Georgia was brilliant from start to finish when we bought our first home on the Croftside Quarter development. Nothing was too much for her to do to help make the process as smooth as possible. Georgia was really informative and regularly provided updates with the building process. Anyone who has Georgia through this very stressful process is lucky. Thankyou for all your help
Millie · 25 March 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotWe’ve just reserved our plot today
We’ve just reserved our plot today. Lesley has made our experience from day one fantastic. She has been honest, professional and very helpful.
Georgia · 24 March 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotGreenlock Place
Our experience with Avant Homes so far has been 5*. Lewis Simms at Greenlock Place has guided us through the buying process seamlessly, and has always been on hand to answer all our questions. We are excited to move into our new house soon.
Lucy · 24 March 2024 · Avant Homes Central Holmewood
★★★★★ 5/5
TrustpilotExcellent experience with Jo James of…
Excellent experience with Jo James of Avant Homes
Gidwin · 23 March 2024 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotUnsellable house
Avoid, avoid, avoid, the house is a complete waste of money. Site staff avoid to talk to me over my husband! The inside is ruined, we've had black mold coming out the walls, with children in the house!
Amber · 22 March 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotJessie Barber at the Radfords Meadow…
Jessie Barber at the Radfords Meadow site at Mickelfield Leeds has been welcoming, helpful and kind from start to finish, she’s very approachable and gets things sorted,if she says she’s going to do something then she does, nothing was too much trouble for her,great experience all round with Jessie.
FrancesBurbidge · 22 March 2024 · Avant Homes Central Holmewood
★★★★★ 5/5
TrustpilotExcellent customer service from Louise
My husband spoke to Louise at Cotchett Park today and was very happy with her explanation to his query and her friendly attitude. Thank you Louise
Jacqui · 22 March 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotViewing Process was a pleasure
We were made very welcome by Pat at the Collingsgate development near Coalville. There was no pressure or rush with our viewings and all of our questions were fully answered, Pat’s knowledge shone through. We built up a good rapport which made the process very enjoyable.
Tim · 21 March 2024 · Avant Homes Central Retford
★★★★★ 5/5
Trustpilot5 star visit
The on-site Sales Advisor Louise was excellent. We were seen at the agreed appointment time, all the information material was printed and organised for us and we were taken through it in a way we could understand. All of our questions were answered thoroughly and nothing seemed to be a bother at all. We were taken round a few property stiles within our budget and didn’t feel rushed or pushed into any decisions. The advice and information felt genuine and honest
Luca · 20 March 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotAbsolutely amazing
Caroline is a fairy godmother! So far she has made the whole process so easy for us, has listened to everything we have said and keeps going the extra mile every appointment. She’s dedicated time to us and we feel so lucky to be able to go on our first home journey together with her helping us. Thank you so much!
Maja · 19 March 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotMr james in marketing office is very approchable and excellent man which i felt is a genuine asset to avant homes
Felt like your company understands the common people like my needs in buying the home .construction is good .got an ever smiling face of james given a confidence to move forward with the mortgage.One suggestion is next time if your planing any other construction site if you could plan a home without toilet next to the entrance door it will be more helpfull that asians to buy the property
Renita · 17 March 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotLewis Simms Good review
Lewis was brilliant, helpful and even managed to get us an appointment the same day, very helpful & professional, explained all options to purchasing a new house and deposit options, once closer to the time I will certainly be booking and request Lewis to sell us our house
Consumer · 17 March 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotJulie was very helpful showing what was…
Julie was very helpful showing what was available for our budget. Any questions we had she had the answer or was able to find the information for us.
Angela · 16 March 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotExcellent Avant Team at Fitzwilliam Grange
We recently moved into our first Avant home. We have been so pleased with the service we have received throughout. From our first initial contact with Lindsey and Lucy in the sales team we have been impressed to moving in and having the site team Ash and Steve and customer service of Lisa chasing our sale and Jade helping with our snagging too. They have been professional, friendly and supportive at all times, they have gone above and beyond to make us feel welcome and settled in our new home and they have ensured every detail has been covered to the very highest standard. We would highly recommend the whole team and the service we have received has been faultless.
Kirsty · 15 March 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotJulie (Vanbrugh Gate)
First time buyers and we couldn’t ask for any more from Julie constant support and guidance making our experience one to remember 10/10
Josh · 11 March 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotVery lovely and welcoming.
Fadzai · 11 March 2024 · Avant Homes Central Retford
★★★★★ 1/5
TrustpilotDo do not buy from Avant Home
Do do not buy from Avant Home Waste of money They don’t even deserve one starZero customer service Poor quality building and drainage The job of the customer service is to try not to call the contractor to come and fix things such as leaking Believe me these houses will not last for 5 years
Eiman · 11 March 2024 · Avant Homes Central Retford
★★★★★ 5/5
TrustpilotCaroline was amazing
Caroline was amazing! She explained everything and was a great experience
Rakhul · 9 March 2024 · Avant Homes Central Retford
★★★★★ 2/5
TrustpilotMoved in January 2020
Moved in January 2020, 5year rent to buy, definitely will not be buying and so pleased I hadn't bought it. We're charged a monthly maintenance fee of £11 which we weren't told before we signed the forms, for what I do not know but nothing to do with my own house or boundaries (I've spoken to some in the street who don't even get charged, bit sly how they work it tbh imo). The bolt on the back gate didn't line up with the catch on the opposite side lazy workmanship but easily fixed so thought nevermind. After a couple weeks we got a leak coming through the kitchen ceiling and one of the bedroom ceilings which turned out to be the pipes. Few months in we saw neighbours opposite having their roof scaffolded so obvs guttering or tile issues. Very thin walls, windows & doors not fitted the best either so can hear next door AND outside. No boundaries on gardens so people & kids cut through & let their dogs dirty on your garden. Also, ventilation isn't very good & seals in bathroom & kitchen especially, quite a lot of black mould which just keeps coming back. 4yrs on we have another leak in the same upstairs bedroom which could either be guttering OR pipes again, also a big circle of black mould where the leak was (have to wait 2months for believe housing to come out due to the amount of people having problems due to the recent storms). Garden has no top soil they've used clay so is constantly flooded if it rains, boggy so if you like a nice garden you'd have to pay a fortune to dredge it all up. Highly recommend to go elsewhere. Personally, if I buy I'm looking at older houses/estates, newbuild estates are like sardines ya can't move, everyone has 2-3 cars aswell so the traffic is horrendous. Can't wait to be in a position to move out.
Roxanne · 9 March 2024 · Avant Homes Central Retford
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
