5/5
TrustpilotKept in contact throughout
Kept in contact throughout, not moved in as it’s not built but so far so good with customer service!
Trusted Agent profile
Ashberry Homes West Midlands estate agents in Stafford, Nuneaton and Solihull
★★★★★
656 reviews across 3 offices and 2 platforms
Ashberry Homes West Midlands has three offices, in Stafford, Nuneaton and Solihull. Together they have 656 reviews on two platforms, rated 4.5 out of 5 overall.
12
Reviews on Google
All 3 offices
644
Reviews on Trustpilot
Business-wide
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Our offices
Ashberry Homes West Midlands's three offices, most reviewed first. Each has its own page.
- Ashberry Homes West Midlands StaffordLichfield Road, ST17 4FD629 reviews · 3 on Google (5.0)29 in the last 90 days
- Ashberry Homes West Midlands NuneatonNuneaton, CV11 4DE573 reviews · 7 on Google (5.0)32 in the last 90 days
- Ashberry Homes West Midlands SolihullShirley, B90 4GW2 reviews · 2 on Google (5.0)0 in the last 90 days
Latest reviews from every Ashberry Homes West Midlands office
Newest first, from every platform, with the office each review is about. First names only.
Trustpilot5/5
TrustpilotDear Heather,
Dear Heather,Thanks for sharing of all the information we needed at the time .. pleasure to discuss with you again .
5/5
TrustpilotRecommend
Everything was good and Jane explain to us step by step about all thinks. Many thanks!
5/5
TrustpilotBecky from sycamore is a delight to…
Becky from sycamore is a delight to work with.
5/5
TrustpilotFriendly and professional service.
Friendly and professional service, staff are always happy to help with any queries and walk you through the process from start to finish. Nothing is ever too much of a problem.
5/5
TrustpilotFirst Impressions Excellent
We are currently in the process of buying a property with Ashberry homes having reserved a property that is due to be completed in November. So far the experience with Ashberry homes has been excellent. Update to follow as are yet to exchange contracts and complete.
5/5
TrustpilotThe sales rep on site was extremely…
The sales rep on site was extremely helpful and knowledgeable about their product. He provided information about customisation from the outset which has been helpful in giving us time to plan and fund extras we might want to make our new home more bespoke. He is also available to answer any questions we may have. Communication with office is good so far. Early days but so far so good.
5/5
TrustpilotExcellent customer care
Excellent customer care . Friendly and useful advice
4/5
TrustpilotTom and Shirley were fab and really…
Tom and Shirley were fab and really helpful with the whole sale. I feel that the Ashberry website really lets them down with the lack of photos/virtual tours. When looking at other developers theirs are much better and gives the buyers a better idea of what they are buying.We are not moved in yet but have been extremely happy with the service so far.
5/5
TrustpilotExcellent service
Excellent service, very helpful, friendly and honest staff. Went out the way to help and explained every step.
2/5
TrustpilotOverall very poor
Sales process: Really poor communication and sales process overall. Often taking multiple calls/emails to obtain the correct information. Lazy contracts, typos, simply crossing out someone else's name (our neighbours) and pencil writing ours in, multiple missing reference documents. Refusal to acknowledge there is a "snag list" or any form of snagging process despite them previously mentioning it (I've never heard the term before so I'd only have picked it up from them). Everything was a battleHouse: Once initial snags were fixed, scratched handles, doors catching/rubbing the floor, broken thermostat (nothing major) all was fine for a while. Cracking, as expected, was fixed 1.5 years after house built with no issues. Within a year doors were not hanging straight, plug sockets (barely used) were coming loose, cooker fan we discovered was bodged with masking tape and nail pops were common. Garden was full of large rubble, solid bricks, whole packs of tiles, basically the site tip The site completion date came and went, appreciate things may be out of their control on this one but worth noting These are budget houses, it shows, you can hear everything your neighbours do. Might not bother you, its just not what I expected from a house built so recentlySimply put, I will never entertain the idea of having another new house with this company. Glad we moved out!
Agent replied · 12 June 2024
Hello and thank you for taking the time to leave your review for us. We're sorry to read of your disappointment with your home and the service that you received from Ashberry. We've sent you a direct message with a request for further details and hope to hear from you soon. Many thanks, Team Ashberry
5/5
TrustpilotGreat Team
The team have been great, keeping me up to date and the service I received so far has been really positive!
5/5
TrustpilotKim from Sales team was very helpful to…
Kim from Sales team was very helpful to view the house, and explained everything very clearly.
5/5
TrustpilotGreat service!
Great service so far, Tom has been super helpful and very responsive. His advice helped us decide on securing a home with Ashberry at Elizabeth Gardens.
5/5
TrustpilotLovely professional ladies
Lovely professional ladies. Work very hard on our behalf to get our dream home! Lots of attention to detail.
4/5
TrustpilotHi there
Hi there, We are so thankful to know Nilesh who really help us a lot. We almost lost the property if not for him.An agent from Bairstoweves who did not like us much, thats what we think, wanted to give the unit to other party who can give much more than the price we knew which is £291, 995. We did not really realized that the property is in auction that we need give a higher offer. Anyway to the cut it short, my husband ask help from Adam from Bellway where we also have interest in the houses before, to send our message to Nilesh who we talk to last year and discussed everything to us but it is just that we are not financially ready that time. From there we are able to have the property with their kindness and understanding of everything. We really appreciate all their help.
5/5
TrustpilotYasmin has been amazing every step of…
Yasmin has been amazing every step of the way so far keeping us updated to know what is going on with everything. Especially with the social distancing they have been very professional to keep us all safe!
5/5
TrustpilotSo far so good!
So far so good!! Can’t thank yasmin in the office enough! She’s been very professional and informative the whole way through the process
2/5
TrustpilotNon existent customer care . Sales ok
Having viewed our house after Xmas we were pushed all the way along to complete ASAP. This was achieved end of March , despite lockdown, despite our reservations of moving our family we were chased up to two times a day and given no flexibility, we would move during lockdown whether we wanted to or not ! In the month before moving in standards of work slipped drastically, flooring protection etc had been removed , QA checks disappeared leading to the day we moved in. Which was to a dirty house with none of the promised instructions. After Care from Customer Care has become No Care , no plans re snag lists , no 3 , 7 or 10 day , a toilet that we can’t use , a lawn that we paid extra for that we’ve never seen the likes of , and dirty carpets and flooring that we also were charged for . Whilst we love our house , the lack of customer care , plans have tarnished that . The attitude of Customer care is they have carte Blanche to do nothing and blame COVID 19 . Correspondence is off hand with no understanding this is our home , care and customer are not appropriate words. Hopefully the issues will be managed as we move out of the current situation with the virus , but so far I would not recommend moving into a Bellway/ Ashberry house at the current time.
Agent replied · 12 June 2024
Hello Mike and thank you for taking the time to leave your review for us. We're sorry to read of your disappointment with your new home, and with the service you've received from us. We've sent you a message with a request for further details and hope to receive a response from you soon. Thanks again for your detailed review. Team Ashberry
5/5
TrustpilotA good service provided
A good service provided. Very helpful.
5/5
TrustpilotYasmin has been amazing with the…
Yasmin has been amazing with the process, we truly have been happy with the service she has provided.
5/5
TrustpilotThank you very much
Thank you very much. it was not that smooth at first due some misunderstanding and miscommunication with the agents in Bairstoweves but guiding me along the way is a very big help and we really appreciate it especially to Nilesh who really get back to us in very timely manner.
5/5
TrustpilotBrilliant in every part of the process…
Brilliant in every part of the process so far. We only went to view some houses out if intrigue but ended up finding our perfect home. The saleswoman down at Wouldham was more than exceptional. She kept us in regular contact with updates and how the process works. The moving made easy scheme really helped take control and would highly recommend if you are looking to move. None if the stress that we previously had with moving homes.
5/5
TrustpilotGreat home developers
From a show around, to reservation and beyond, I can’t thank Shirley and Tom enough down at the sales department in The Elizabeth Gardens development. So helpful and always on hand to communicate and willing to help that extra mile Thank you so much
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Ashberry Homes West Midlands
Which Ashberry Homes West Midlands office has the most reviews?
Stafford has the most, with 629 reviews rated 4.5 out of 5, followed by Nuneaton with 573.
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