Trusted Agent profile
★★★★★
258 reviews across 3 offices and 3 platforms
Arnolds Keys has three offices, in Norwich (two offices) and Aylsham. Together they have 258 reviews on three platforms, rated 3.7 out of 5 overall.
232
Reviews on Google
All 3 offices
16
Reviews on Facebook
Business-wide
10
Reviews on Trustpilot
Business-wide
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Arnolds Keys's three offices, most reviewed first. Each has its own page.
Showing 231 reviews on Google only. Show every review
1/5
GoogleI asked for a brochure and call back in regards to a property and never recieved anything not even a single message
Good afternoon Jherome, our apologies, we have no record of you engaging with us - if you'd like to let me know the property you are interested in then we can get some information over to you. Many thanks Arnolds Keys 01603 620551 | norwich@arnoldskeys.com
5/5
GoogleExcellent Service from Natalie, Elisha + Chrissy - Thank you Arnold Keys Norwich - Super service
5/5
GoogleExcellent service, informative on progress of the sale and well worth the fee charged. Friendly staff who go the extra mile or should that be kilometre!!!
Thank you for your lovely review Vic, it was our pleasure and we wish you all the best for the future.
1/5
GoogleAvoid at all costs, it's amazing that they have managed to keep it open, these people surely can't even run on a treadmill let alone run a estate agents. Absolute for circus.
1/5
GoogleI am a mother of two children who are currently in maternity and this agency does not accept income from maternity this is very revolting for a mother who is in the maternity to care for her …
5/5
GoogleWe used Arnolds Keys to as the surveyors for a number of properties that we were looking to buy. The surveys were conducted quickly, and whenever we called for updates we were looked after marvellously by Belinda, or whoever else was picking up the phones, that day. As a result, we managed to avoid buying a house that had been done up really badly by cowboy builders, and are now happily ensconced in another house, in full knowledge of what needs doing up urgently, and what can be left. Can't recommend them highly enough.
5/5
GooglePurchased a Barn through Arnolds Keys - very upfront and honest. would thoroughly recommend Paul and Christina at Arnolds Aylsham! Thank you!
Thanks Howard - delighted to read of your experience!
5/5
GooglePaul and particularly Christina give an excellent personal service in the Aylsham area. They are professional but friendly and have kept me fully informed without chasing. I would not hesitate in recommending them to anyone. Good job.
Thanks Jenni - lovely to hear. We really appreciate your comments.
5/5
GoogleAmazing service, Particularly Christina who showed dedication, enthusiasm and an amazing ability to ensure that third parties such as solicitors did not become complacent and slow the process down. All staff at Arnolds Keys made me feel confident and showed, as they knew the sale of my home was a particularly difficult decision to make.
Thanks Robert - sometimes we feel like the tenacious property Terriers when we're trying to persuade other parties in the chain to work to our standards - but glad we got there for you in the end! Thank you for taking the time to write a review.
5/5
GoogleFrom the very beginning Paul and Christina and the rest of the Holt Arnolds Keys team have been open, honest and have only had our interests at heart. We never felt pressured throughout the whole experience to do anything we weren't comfortable with. Great support and advice all the way. We would highly recommend anyone thinking of buying or selling to give them a call.
Thanks Carl - so pleased we were able to make your house selling experience such a good one. It's our job to take the pressure off you and help with every stage, and its lovely to hear how our lovely team made you feel. Thanks for taking the time to write a review.
5/5
GoogleWe used Arnolds Keys to as the surveyors for a number of properties that we were looking to buy. The surveys were conducted quickly, and whenever we called for updates we were looked after marvellously by Belinda, or whoever else was picking up the phones, that day. As a result, we managed to avoid buying a house that had been done up really badly by cowboy builders, and are now happily ensconced in another house, in full knowledge of what needs doing up urgently, and what can be left. Can't recommend them highly enough.
5/5
GoogleWe used Arnolds Keys to as the surveyors for a number of properties that we were looking to buy. The surveys were conducted quickly, and whenever we called for updates we were looked after marvellously by Belinda, or whoever else was picking up the phones, that day. As a result, we managed to avoid buying a house that had been done up really badly by cowboy builders, and are now happily ensconced in another house, in full knowledge of what needs doing up urgently, and what can be left. Can't recommend them highly enough.
5/5
GoogleArnolds Keys were brilliant throughout! Very informative and kept us updated throughout our purchase (Lewis, Kathryn & Chrissy).
5/5
GoogleThey are very polite, professional, good value for money and great in communicating with you. I have bought and sold with Arnold Keys in Cromer and I wouldn't go past them and highly recommend the team in Cromer.
1/5
GoogleVery unprofessional, emailed them to arrange a viewing, when they phoned me they told me I was unable to view the property as the vendor had a clause that the potential purchaser must have sold their house, fair enough had no issue with that. They also advised me it was a bit remote, as if I hadn’t done my research on the area prior to booking an appointment. They never once asked me for any details of my requirements, contact details to see if they could interest me in another property they had on their books or help me in my search, just let me ring off, losing a potential customer. I have since emailed back as my circumstances have changed so I am ready to move quickly, no contact or response what so ever. Would never purchase anything from this estate agent (would rather lose the house) as fills me with no confidence what so ever to do dealings with them, first impressions count, the impression was poor customer service, if you purchased a property via this agent I’m sure you would have to do all the chasing to see what stages you were at, as communication looks as if it scares them. They must have enough business to let customers slip through their fingers, happy days for other estate agents if they can get it right. Be warned I’m not the first person to give a poor review.
5/5
GoogleIf you need an estate agent in Norwich, then use Arnold Keys. I used them to sell my mothers house and they did everything for me from viewings with prospective buyers to progress chasing final contract exchange. I was frequently and regularly updated on progress; the communication and feedback was excellent. from the friendly and competent staff, all are brilliant, Chrissy was amazing..
Thank you for your review Ian - on behalf of the whole team, thank you for entrusting the sale of your mother's house to us. It was a pleasure to work with you and we wish you well for the future. If you ever need an Estate Agent again, then please do give us a call.
1/5
GoogleVery unprofessional, emailed them to arrange a viewing, when they phoned me they told me I was unable to view the property as the vendor had a clause that the potential purchaser must have sold their house, fair enough had no issue with …
5/5
GoogleIf you need an estate agent in Norwich, then use Arnold Keys. I used them to sell my mothers house and they did everything for me from viewings with prospective buyers to progress chasing final contract exchange. …
Thank you for your review Ian - on behalf of the whole team, thank you for entrusting the sale of your mother's house to us. It was a pleasure to work with you and we wish you well for the future. If you ever need an Estate Agent again, then please do give us a call.
5/5
GoogleWe used Arnolds Keys to as the surveyors for a number of properties that we were looking to buy. The surveys were conducted quickly, and whenever we called for updates we were looked after marvellously by Belinda, or whoever else was …
5/5
GoogleArnolds Keys were brilliant throughout! Very informative and kept us updated throughout our purchase (Lewis, Kathryn & Chrissy).
5/5
GoogleThey are very polite, professional, good value for money and great in communicating with you. I have bought and sold with Arnold Keys in Cromer and I wouldn't go past them and highly recommend the team in Cromer.
5/5
GoogleRating only, no written review.
Thanks Pieri
5/5
GoogleA cut above the rest , A pleasure doing business with Christina Mallinder Senior Negotiator & Branch Manager Paul Sullivan , very Professional Honest Genuine efficient Team, They kept me informed & up to date though to a successful sale , Returned my calls promptly , Nothing was to trouble even spoke to my solicitor on my behalf, they kept close contact with the whole chain at all times , I have bought & sold several times in my life and can honestly say this team as the song says are Simply the Best .
Thanks Annette - we're delighted to read of your experience - that's just how working with a professional estate agent should be, in our view. We really appreciate you taking the time to share your thoughts. Thank you.
5/5
GoogleThe whole team have been really helpful, offering advice and support along the way. We couldn't have asked for more support, we had timely feedback and great communication from the whole team. Thank you to Paul & Christina for their help. Highly recommend!!
Thanks Sally - delighted you were happy with our service, and we really appreciate the review.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Norwich (2) has the most, with 103 reviews rated 3.2 out of 5, followed by Aylsham with 99.
The three Arnolds Keys offices, by town:
