1/5
GoogleRating only, no written review.
Trusted Agent profile
Arnolds Keys estate agents in Norwich and Aylsham
★★★★★
258 reviews across 3 offices and 3 platforms
Arnolds Keys has three offices, in Norwich (two offices) and Aylsham. Together they have 258 reviews on three platforms, rated 3.7 out of 5 overall.
232
Reviews on Google
All 3 offices
16
Reviews on Facebook
Business-wide
10
Reviews on Trustpilot
Business-wide
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
Our offices
Arnolds Keys's three offices, most reviewed first. Each has its own page.
- Arnolds Keys Norwich (2)2, Prince Of Wales Road, NR1 1LB103 reviews · 77 on Google (3.4)1 in the last 90 days
- Arnolds Keys Aylsham8 Market Place, NR11 6EH99 reviews · 78 on Google (4.8)1 in the last 90 days
- Arnolds Keys Norwich2 Prince Of Wales Road, NR1 1LB77 reviews · 77 on Google (3.4)0 in the last 90 days
Reviews on Google
Showing 231 reviews on Google only. Show every review
Google5/5
GoogleRating only, no written review.
1/5
GoogleBad experience
5/5
GoogleBest agent in the city of Norwich
1/5
GoogleThis company really needs to improve their ways!
1/5
GoogleWorst realestate agent experience ever
5/5
GoogleWonderful staff. Such a lovely vibe
Agent replied · 8 June 2023
Thanks so much Jared. We love what we do, and the people we work with, so what’s not to be happy about! 😊 …
5/5
GoogleI highly recommend Arnold Keys as an estate agent. Their team in Norwich have been excellent throughout the entire process. I changed to use them after experiencing 4 sales fall through with another agency. Arnold Keys got multiple offers on my property and help choose the most suitable purchaser as a result the sale completed in good time. I believe this is down to good customer service and the staff really knowing their clients.
5/5
GoogleArnolds Keys are very friendly and professional, By far the best experience I have ever had with any estate agent, unrivalled service! I highly recommend especially the Norwich and Aylsham branches.
5/5
GoogleThey handled the change of tenant, with quite a lot of repair and refurbishment in the interlude, efficiently. I was kept informed at all stages about options, costs and timings, and they managed everything for me. All that, and they added human touches: I always knew I was dealing with a person, not a system.
5/5
GoogleWe used Arnolds Keys for a Homebuyers survey for a house we are buying. We were really impressed with them and can't recommend them enough. Our survey was booked and completed very quickly and the communications with Belinda were excellent! We received the report very soon after. The report was very detailed, stating any issues and necessary remedial works clearly. We followed up on a couple of points from the report with the surveyor and were really impressed with Shaun's detailed answers and further information on possible options for replacing a boiler. We felt they went beyond what was expected from a Homebuyers survey. Thank you! It made the house-buying process feel less stressful!
5/5
GoogleVery professional outfit.
Agent replied · 12 June 2024
Thanks Sam - we always try to do our very best!
5/5
GoogleExcellent Service - Firstly the sales team that presentented the property so brilliantly. Secondly the negotiation team that arranged the viewings, showed the prospective buyers around the property, and dealt with the offers and lastly the support team that pushed the sale to completion by communicating with all the various parties involved. All very Professional, I would certainly recommend Arnold Keys to everybody.
Agent replied · 12 June 2024
Thanks Roger - we're really pleased to read how you rate our service from start to finish. We so often hear how people's experience of estate agents begins well but then goes downhill. Our aim is to make the customer's experience five star from first enquiry to completion. Thank you for taking the time to write a review.
5/5
GoogleThe best estate agents ever! As a buyer using Arnold Keys for my purchase, the whole team have been exceptional in the service provided to me. I have been kept up to date at all times and reassured as needed. A special mention to Charlie and Chrissy as they responded quickly at all times whenever I had any questions. Other estate agents should aspire to this type of service and standard of care! Sabine WalkdenPositiveResponsiveness, Quality, Professionalism
Agent replied · 12 June 2024
Thanks so much - we're delighted you had a good experience and we're really proud of our aftersales support team who make such a difference to the journey of both buyer and seller once the sale has been agreed. Hope you are enjoying your new home, and thank you for taking the time to share your experience.
5/5
GoogleWe used Arnolds Keys for a Homebuyers survey for a house we are buying. We were really impressed with them and can't recommend them enough. Our survey was booked and completed very quickly and the communications with Belinda were excellent! We received the report very soon after. The report was very detailed, stating any issues and necessary remedial works clearly. We followed up on a couple of points from the report with the surveyor and were really impressed with Shaun's detailed answers and further information on possible options for replacing a boiler. We felt they went beyond what was expected from a Homebuyers survey. Thank you! It made the house-buying process feel less stressful!
5/5
GoogleWe used Arnolds Keys for a Homebuyers survey for a house we are buying. We were really impressed with them and can't recommend them enough. Our survey was booked and completed very quickly and the communications with Belinda were excellent! We received the report very soon after. The report was very detailed, stating any issues and necessary remedial works clearly. We followed up on a couple of points from the report with the surveyor and were really impressed with Shaun's detailed answers and further information on possible options for replacing a boiler. We felt they went beyond what was expected from a Homebuyers survey. Thank you! It made the house-buying process feel less stressful!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleProfessional and excellent services
5/5
GoogleReally experienced and collaborative estate agents in Norwich. Thoroughly professional, knowledgeable and a joy to deal with.
5/5
GoogleThe staff at Arnolds Keys have been brilliant throughout all the stages of the sale of my property. They have kept me sane during a very difficult period and my thanks to all at the various stages - Tim, Sally, James, Chrissy, Charlie, and Katie. Thank you for everything. Gill
5/5
GoogleIf I can recommend an Estate agent it would 1000% be Arnold keys, - Me and my partner had been looking for properties to rent for 3 months + With poor service from other estate agents. but when we Viewed with Arnold keys Not only were they responsive with their Viewing enquiry but they made the whole Process Quick easy and stress Free! We have now moved in to our new home because of Arnold Keys! NORWICH Branch, and are very happy - and I have to also say their aftercare service is stupidly Quick! by the time you have emailed or called them... next thing you know your request has been action with no Fuss or mess about. - I also Want to want to give a big shout out to DAISY EGMORE....for being so Helpful in our journey. Thanks again.
5/5
GoogleWe used Arnolds Keys for a Homebuyers survey for a house we are buying. We were really impressed with them and can't recommend them enough. Our survey was booked and completed very quickly and the communications with Belinda were excellent! We received the report very soon after. The report was very detailed, stating any issues and necessary remedial works clearly. We followed up on a couple of points from the report with the surveyor and were really impressed with Shaun's detailed answers and further information on possible options for replacing a boiler. We felt they went beyond what was expected from a Homebuyers survey. Thank you! It made the house-buying process feel less stressful!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Arnolds Keys
Which Arnolds Keys office has the most reviews?
Norwich (2) has the most, with 103 reviews rated 3.2 out of 5, followed by Aylsham with 99.
Where are the Arnolds Keys offices?
The three Arnolds Keys offices, by town:
- Aylsham: 8 Market Place, Aylsham, NR11 6EH
- Norwich: 2 Prince Of Wales Road, Norwich, NR1 1LB
- Norwich (2): 2, Prince Of Wales Road, Norwich, NR1 1LB
Want a trusted local agent to help?
Tell us what you need and up to 3 trusted local agents will be in touch.
