5/5
GoogleFleur was extremely helpful
Agent replied · 24 October 2024
Thank you for your kind words about Fleur. Your satisfaction is our priority, and we appreciate your feedback.
Trusted Agent profile
Arnolds Keys estate agents in Aylsham and Norwich
★★★★★
268 reviews across 3 offices and 3 platforms
Arnolds Keys has three offices, in Aylsham and Norwich (two offices). Together they have 268 reviews on three platforms, rated 3.8 out of 5 overall.
242
Reviews on Google
All 3 offices
16
Reviews on Facebook
Business-wide
10
Reviews on Trustpilot
Business-wide
Our offices
Arnolds Keys's three offices, most reviewed first. Each has its own page.
- Arnolds Keys Aylsham8 Market Place, NR11 6EH109 reviews · 88 on Google (4.8)9 in the last 90 days
- Arnolds Keys Norwich (2)2, Prince Of Wales Road, NR1 1LB103 reviews · 77 on Google (3.4)1 in the last 90 days
- Arnolds Keys Norwich2 Prince Of Wales Road, NR1 1LB77 reviews · 77 on Google (3.4)0 in the last 90 days
Latest reviews from every Arnolds Keys office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleOur experience with Arnold Keys Alysham was superb. Natasha and the team have given faultless service and a friendly welcoming approach from first viewing to exchange. You can see they clearly enjoy their roles and are committed to each and every house sale. Thank you so much we cannot recommend you highly enough.
Agent replied · 24 October 2024
Thank you so much for your kind words! We are delighted to hear that you had a superb experience with Arnold Keys Alysham. The team are dedicated to providing excellent service from start to finish and we wish you every happiness in your new home.
5/5
GoogleI recently used Arnolds Keys to sell my house in Aylsham. From the moment I walked into their office, which is in the best possible place, right on the square in Aylsham town centre, I found all the staff professional, knowledgeable and easy to deal with. I was impressed that the they listened to my requirements and wishes rather than giving me a sales pitch about how good they were and what I needed to do. Natasha clearly has extensive experience in Estate Agency and had a very practical approach. Kate did a great job of preparing the sales brochure including very good photos and even a 3D tour. Another thing I particularly liked was that Arnolds Keys took time to actually identify potential purchasers that were genuinely interested in the property and, importantly, were actually in a position to buy it, before arranging viewings. This avoided a lot of time wasting. Another point I liked was that the staff worked as a team, including Josh who always was happy to help if Natasha or Kate were not immediately available. It took a little over a month to find a buyer which I felt was good going at a time when the market was quite sluggish. When things got a little bogged down in the lead up to exchange of contracts Fleur (who handles sales progression most diligently) kept in touch with the buyers and both solicitors to get things moving again, so from start to finish I felt that Arnolds Keys did everything that a professional estate agency should do. If you are selling a house in Aylsham or the surrounding, area I would certainly recommend using them.
Agent replied · 24 October 2024
Thank you for your wonderful review. We are very proud of our collaborative Team who work hard to ensure our service is unrivalled and your kind words have highlighted this.
5/5
GoogleVery helpful, excellent, friendly communication. Very efficient.
Agent replied · 12 June 2024
Thank you so much for your 5-star rating! We are so pleased to hear that you found us to be very helpful, excellent, friendly, and efficient. We value your positive feedback and appreciate your support!
5/5
GoogleGreat customer service. Thank you very much.
Agent replied · 12 June 2024
Thank you for your kind words about our customer service. We are delighted to hear that you had a great experience with us. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you for choosing us!
5/5
GoogleAn enthusiastic and friendly team. Good communications, they keep you up to date on what's happening.
Agent replied · 12 June 2024
Thank you so much for your 5 star rating! We appreciate your kind words about our enthusiastic and friendly team, as well as our commitment to good communication and keeping you updated.
1/5
GoogleVery disappointing - our property evaluation appointment was cancelled at very short notice with a lame excuse ! Unprofessional & doesn't give a very good message to a potential customer .
Agent replied · 12 June 2024
Thank you for your comments which we have taken very seriously as our professionalism and care to all our customers is paramount. Sadly, unforeseen circumstances do arise from time to time which are unavoidable, and we advised you as soon we could to avoid any inconvenience to yourself. We offer our sincere apologies and hope that you feel comfortable enough to contact us again to rearrange your appointment to enable us to show you how professional and knowledgeable we are of the property market as so many of our other clients have experienced.
5/5
GoogleFantastic service from the whole Aylsham team. We bought and sold with them. Have no hesitation in recommending them. Particular thanks to Kate and Josh.
Agent replied · 12 June 2024
Thank you very much for your 5-star rating! We are delighted to hear that you had a fantastic experience with the Aylsham team and would recommend us to others - not to mention the special thanks you gave to Kate and Josh. We appreciate your kind words and always strive to provide an excellent service. Thank you!
5/5
GoogleWe went through a very long and protracted sale and purchase, and Arnold keys were excellent at pursuing and chasing all the relevant parties involved. Special thanks must go to Fleur who was incredibly pro-active in getting things done. This was an an excellent service!
Agent replied · 12 June 2024
Thank you very much for your kind words and 5 star rating! We are delighted to hear that you were satisfied with our service and especially with the efforts of Fleur. We are glad to have been able to assist you in having a successful sale and purchase.
5/5
GoogleWe have had quite a protracted and difficult journey to finally buying our house but everyone at Arnolds Keys has worked really hard to make it happen. Special thanks to Natasha who helped us through all the low moments and also to Fleur for enabling the purchase to finally come off. Excellent service.
Agent replied · 12 June 2024
Thank you so much for your kind words! We truly appreciate you taking the time to write such a generous review about our team's service. We are delighted to hear that you had a positive experience with Natasha and Fleur, and we are thrilled that we were able to help make the purchase of your house a reality. We appreciate your support and are grateful for your five-star rating.
5/5
GoogleFrom start to finish the wonderful Natasha and Fleur were efficient, friendly, honest and helpful. We could not be happier with the service provided to both sell our well loved home and buy what will become our new one. Highly recommended.
Agent replied · 12 June 2024
Thank you so much for your kind words and 5-star rating! We are thrilled to hear that your experience with our team was so positive. We are grateful for your trust and happy that we could help you both selling your well loved home and buying your new one.
5/5
GoogleArnolds Keys were really helpful and very professional throughout our purchase. They were happy to get involved and help chase things up when they seemed to get stuck, and we’re very accommodating with arranging additional visits to the property while the purchase went through. Would recommend Josh and Fleur to anyone else!
Agent replied · 12 June 2024
Thank you for your 5 star rating! We are so pleased to hear that the team at Arnold's Keys were so helpful and professional throughout the purchase process. We appreciate you taking the time to share your experience and are glad to have been of service.
5/5
GoogleWe decided we wanted to move to Aylsham. We went to Arnold Keys and met Natasha who helped us to find our new home. Along with Josh and Fleur their service has been 100% often going over and beyond their remit. I can't fault them. They were thorough and helpful throughout. Thank you Stephen and Michele King
Agent replied · 12 June 2024
Thank you again Stephen and Michele, for taking the time to leave such a kind review and a 5-star rating. We are delighted that Natasha, Josh, and Fleur were able to provide you with excellent service. We are delighted that you are pleased with your new home, and we are humbled by your kind words.
5/5
GoogleOur Sales Progressor Fleur was massively helpful & always kept us up to date with latest developments,, she went above & beyond to make sure our purchase went as smoothly as possible . Very reassuring to know you can ask any questions too if you have any concerns during the process of house buying as can so often be a stressful time. Would highly recommend Arnold Keys Estate Agents, Aylsham.
Agent replied · 12 June 2024
Thank you for your kind words about our Sales Progressor, Fleur. We are delighted to hear that she provided excellent service and made your house buying process as smooth as possible. At Arnold Keys Estate Agents, we strive to go above and beyond for our clients and ensure they feel supported throughout the entire journey. Your recommendation means a lot to us, and we are grateful for the opportunity to assist you.
5/5
GoogleThe team at Arnolds Keys in Aylsham handled the sale of my house, which included a rather long chain. It was the LEAST stressful house sale I have ever been involved in; they pro-actively got on with it to progress the sale, keeping me up-to-date when necessary. I always felt I was in a safe pair of hand and I would not hesitate to recommend Natasha, Fleur and the whole team at Arnolds Keys. Thank you again.
Agent replied · 24 October 2024
Thank you for your kind words about the team at Arnolds Keys in Aylsham. We’re thrilled to hear that your house sale was the least stressful you've experienced and that Natasha, Fleur, and the team made you feel supported throughout the process. Your recommendation means a lot to us!
5/5
GoogleNatasha and her team were incredibly kind and helpful and we appreciated the effort she gave us into finding us our property. When contacting Arnold Keys I spoke to the same people and had continuity throughout the whole purchasing process. Progress updates were regular and I couldn’t recommend them enough. Thank you so much to Natasha, Fleur and all at Arnold Keys.
Agent replied · 24 October 2024
Thank you for your kind words. We are thrilled to hear that Natasha, Fleur and the team provided you with excellent service and continuity throughout your property purchase. Your recommendation means a lot to us, and we appreciate your trust in Arnold Keys.
1/5
GoogleSeverely disappointed in the customer service and experience. Looking for a commercial property and contacted Arnold’s Keys to get an update on how things were progressing with a property I went to see. Have emailed and called requesting an update even if there is no news it would be great to know what is happening. Have heard nothing for over 3 weeks now. Assuming the deal is dead. Coming from a corporate background I call this poor professionalism and lack of basic human decency. I am not surprised the property has been empty for over two years. As a landlord I would be furious to know my property is not being run efficiently. Shall take my business elsewhere. Thankfully have met some rather splendid agents from other businesses who have time for customer queries.
1/5
GoogleSeverely disappointed in the customer service and experience. Looking for a commercial property and contacted Arnold’s Keys to get an update on how things were progressing with a property I went to see. Have emailed and called requesting an update even if there is no news it would be great to know what is happening. Have heard nothing for over 3 weeks now. Assuming the deal is dead. Coming from a corporate background I call this poor professionalism and lack of basic human decency. I am not surprised the property has been empty for over two years. As a landlord I would be furious to know my property is not being run efficiently. Shall take my business elsewhere. Thankfully have met some rather splendid agents from other businesses who have time for customer queries.
1/5
TrustpilotVery Poor - Owners and renters be aware
I write regards my experience with this company when making enquiries about rental of property Colegate in Norwich All owners should be made aware as they are completely unprofessional and despite contacting via telephone, via website, and directly to email staff including Phil Cooper one of the directors, not one single person came back in any way. I was prepared to offer the up to the full annual payment in advance, this I would suggest therefore also was never fed back to the actual owner. I would not want to be using this kind of company offering this lack of professionalism and demonstrates the likely performance people will experience. I have again emailed Phil Cooper to inform him of this and that a review will be left regards my experience. I would have left a minus star if optional.
1/5
FacebookVery Poor - Owners and renters be aware I write regards my experience with this company when making enquiries about rental of property Colegate in Norwich All owners should be made aware as they are completely unprofessional and despite contacting via telephone, via website, and directly to email staff including Phil Cooper one of the directors, not one single person came back in any way. I was prepared to offer the up to the full annual payment in advance, this I would suggest therefore also was never fed back to the actual owner. I would not want to be using this kind of company offering this lack of professionalism and demonstrates the likely performance people will experience. I have again emailed Phil Cooper to inform him of this and that a review will be left regards my experience. I would have left a minus star if optional.
1/5
TrustpilotWe put my mums bungalow on with Keys of…
We put my mums bungalow on with Keys of Aylsham, the photos were awful so we complained and they were re-done, but no better, the writeup was dreadful, it had a new kitchen and bathroom, so we decided along with keys we should re-decorate the house as they only had two viewings in 4 months, so we paid for it to be done, new photos and writeup done, but still not very good, no visits, then 1 but they never gave us any feedback or kept in touch, 6 months 3 visits, they were not pro active in trying to sell in a very sort after rd, then 1 month cancellation period, Not impressed
1/5
Googleextremely unprofessional
1/5
Googleextremely unprofessional
5/5
GoogleRating only, no written review.
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Questions about Arnolds Keys
Which Arnolds Keys office has the most reviews?
Aylsham has the most, with 109 reviews rated 4.4 out of 5, followed by Norwich (2) with 103.
Where are the Arnolds Keys offices?
The three Arnolds Keys offices, by town:
- Aylsham: 8 Market Place, Aylsham, NR11 6EH
- Norwich: 2 Prince Of Wales Road, Norwich, NR1 1LB
- Norwich (2): 2, Prince Of Wales Road, Norwich, NR1 1LB
