★★★★★ 5/5
GoogleWhen we decided to move house we contacted all the local estate agents who added our details to their mailing lists. Arnold Keys in Aylsham have kept in regular contact with a very impressive level of service. They have given us advance warning of properties coming on to the market prior to them being featured on Rightmove. We have no hesitation in recommending Arnold Keys and in particular Joshua Smith who has provided us with an outstanding level of customer care.
Michael · 13 June 2023 · Arnolds Keys Aylsham
Agent replied · 12 June 2024
Thank you very much for taking the time to share your fantastic experience of Arnolds Keys, Mr Crampton! Customer care is at the heart of what we do and it’s great to hear how well Josh had looked after you. Thanks once again!
★★★★★ 5/5
GoogleNothing but praise for the standard of service & support provided by the staff of Arnolds Keys Aylsham branch - especially their two wonderful residential sales progressors Chrissy & Charlie. Their constant efforts behind the scenes enabled us to complete a far from straightforward purchase for our older parents involving ill health, a last minute bridging loan & other issues. Always professional, friendly & good humoured they were available throughout for practical support & sensible advice; in Chrissy’s case even working on some of her days off to ensure that the sale was achieved & that completion met the deadline - you’re a star & our family are very grateful, thank you.
Karen · 13 June 2023 · Arnolds Keys Aylsham
Agent replied · 12 June 2024
Thank you so much for the outstanding 5* feedback, notably for our support team, Charlie & Chrissy. Your kind comments are a great reward for their effort and all the Arnolds Keys team share your appreciation of the superb job that they continually do. We wish you all the very best of luck and happiness in your new home, congratulations!
★★★★★ 5/5
GoogleI have nothing but praise for David and his team at Arnold keys in Aylsham.
David has a wealth of knowledge and presents himself extremely well which was shown from the day we met him on the valuation of our property.
With myself and my wife having no previous experience of selling a house, David has always provided us with advice and answers to all of our questions, no matter how silly they have been. The team at Arnold keys have always been more than accommodating with our difficult, busy work schedule.
When speaking to a member of the team at Arnold keys, they have always been extremely polite and helpful which much also resound to potential buyers of our property. Josh’s photos of our property are beautiful and he obviously has a keen eye for detail, capturing exactly what we had hoped for in the listing. And lastly the description of our house is of a matched quality.
So far we could not ask for more from an estate agent and I highly recommend to anyone looking to list their property for sale whether you have previous experience of selling or not. I can guarantee that this team of professional individuals will be able to accommodate your needs and provide a service second to none.
Thank you
Danny · 13 June 2023 · Arnolds Keys Aylsham
Agent replied · 12 June 2024
In a marketplace of so many estate agents, it can be difficult for customers to decide which company or individual will best look after them and provide the highest levels of service whilst selling their house and moving home. How do people know which company to choose?
Your kind feedback is a real-life example of what it should feel like when you’ve chosen the right agent. Top marks to David and the County team for a smashing job- keep up the great work! Thank you for your thoughtful feedback, Mr Howes.
★★★★★ 5/5
GoogleFrom my viewings with Josh, to the support provided by Chrissie and Charlie during the purchasing process and the key collection on move day with Natasha, the service provided by Arnold’s Keys has been second to none. They provided exceptional customer service to me, and as a buyer I wasn’t even paying for this service! If I have to move again I wouldn’t hesitate to use Arnold’s Keys and I shall certainly be recommending them to anyone who requires estate agent services. Thank you so much!!!
Katherine · 13 June 2023 · Arnolds Keys Aylsham
Agent replied · 12 June 2024
Thank you for sharing your recent experience with Arnolds Keys, Katherine! Most of our business is in fact through recommendations and that’s testament to the quality of our people and the relationships they enjoy building with our clients whilst helping them navigate the moving process. The County team have said you were a lovely client to get to work for, you’re welcome back anytime! 😊 We wish you all the very best of luck in your new home.
★★★★★ 5/5
GoogleArnolds Keys are very friendly and professional, By far the best experience I have ever had with any estate agent, unrivalled service! I highly recommend especially the Norwich and Aylsham branches.
T · 16 April 2023 · Arnolds Keys Norwich (2)
★★★★★ 5/5
GoogleThey handled the change of tenant, with quite a lot of repair and refurbishment in the interlude, efficiently. I was kept informed at all stages about options, costs and timings, and they managed everything for me. All that, and they added human touches: I always knew I was dealing with a person, not a system.
M · 16 April 2023 · Arnolds Keys Norwich (2)
★★★★★ 1/5
GoogleRating only, no written review.
Medya · 16 April 2023 · Arnolds Keys Norwich (2)
★★★★★ 5/5
GoogleRating only, no written review.
Alexander · 16 April 2023 · Arnolds Keys Norwich (2)
★★★★★ 4/5
GoogleRating only, no written review.
Richard · 16 April 2023 · Arnolds Keys Norwich (2)
★★★★★ 1/5
GoogleBad experience
Oh!SONE · 16 April 2023 · Arnolds Keys Norwich (2)
★★★★★ 5/5
GoogleBest agent in the city of Norwich
James · 16 April 2023 · Arnolds Keys Norwich (2)
★★★★★ 1/5
GoogleThis company really needs to improve their ways!
Hawler · 16 April 2023 · Arnolds Keys Norwich (2)
★★★★★ 1/5
GoogleWorst realestate agent experience ever
Salim · 16 April 2023 · Arnolds Keys Norwich (2)
★★★★★ 5/5
GoogleWonderful staff. Such a lovely vibe
Jared · 16 April 2023 · Arnolds Keys Norwich (2)
Agent replied · 12 June 2024
Thanks so much Jared. We love what we do, and the people we work with, so what’s not to be happy about! 😊 …
★★★★★ 1/5
Googlevery bad experience with their letting property in Norwich.
Huner · 16 April 2023 · Arnolds Keys Norwich (2)
★★★★★ 5/5
GoogleWe have just bought a house via Arnolds Keys. Their support team was extremely helpful and encouraging. They certainly helped to move things along and keep us informed, thank you.
Susie · 16 April 2023 · Arnolds Keys Norwich (2)
★★★★★ 5/5
GoogleMy husband and I have been property searching for around 18 months. We have now found one through Arnold Keys Coastel in Sheringham. They have been without a doubt the most professional agents we have dealt with. Every one of the team are most helpful and knowledgeable of their properties and the area. We highly recommend them.
Noreen · 16 April 2023 · Arnolds Keys Norwich (2)
★★★★★ 5/5
GoogleI highly recommend Arnold Keys as an estate agent. Their team in Norwich have been excellent throughout the entire process. I changed to use them after experiencing 4 sales fall through with another agency. Arnold Keys got multiple offers on my property and help choose the most suitable purchaser as a result the sale completed in good time. I believe this is down to good customer service and the staff really knowing their clients.
Helen · 16 April 2023 · Arnolds Keys Norwich (2)
★★★★★ 1/5
Googlevery bad experience with their letting property in Norwich.
Huner · 14 April 2023 · Arnolds Keys Norwich
★★★★★ 5/5
GoogleWe have just bought a house via Arnolds Keys. Their support team was extremely helpful and encouraging. They certainly helped to move things along and keep us informed, thank you.
Susie · 14 April 2023 · Arnolds Keys Norwich
★★★★★ 5/5
GoogleMy husband and I have been property searching for around 18 months. We have now found one through Arnold Keys Coastel in Sheringham. They have been without a doubt the most professional agents we have dealt with. Every one of the team are most helpful and knowledgeable of their properties and the area. We highly recommend them.
Noreen · 14 April 2023 · Arnolds Keys Norwich
★★★★★ 5/5
GoogleArnolds Keys are very friendly and professional, By far the best experience I have ever had with any estate agent, unrivalled service! I highly recommend especially the Norwich and Aylsham branches.
T · 14 April 2023 · Arnolds Keys Norwich
★★★★★ 5/5
GoogleThey handled the change of tenant, with quite a lot of repair and refurbishment in the interlude, efficiently. I was kept informed at all stages about options, costs and timings, and they managed everything for me. All that, and they added human touches: I always knew I was dealing with a person, not a system.
M · 14 April 2023 · Arnolds Keys Norwich
★★★★★ 4/5
GoogleRating only, no written review.
Richard · 14 April 2023 · Arnolds Keys Norwich
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
