Arnolds Keys estate agents in Norwich and Aylsham

★★★★★ 5/5

Google

I have recently sold a house with Arnolds Keys, and would highly recommend their service. They were incredibly efficient, friendly, proactive, great communicators, and made the whole process very smooth. Thank you so much again for all of your help and kindness!

Sue · 16 April 2025 · Arnolds Keys Aylsham

★★★★★ 5/5

Google

Natasha and her team were incredibly kind and helpful and we appreciated the effort she gave us into finding us our property. When contacting Arnold Keys I spoke to the same people and had continuity throughout the whole purchasing process. …

Pandora · 16 April 2025 · Arnolds Keys Aylsham

★★★★★ 4/5

Google

Ready helpful, friendly folk. Efficient service

Robert · 16 April 2025 · Arnolds Keys Norwich

★★★★★ 5/5

Google

Andrew, Fleur and Natasha - as well as all the staff at the office - were super helpful and flexible throughout which led to a very smooth move! Cheers all!

Ryan · 27 March 2025 · Arnolds Keys Aylsham

★★★★★ 5/5

Google

We can’t praise Fleur enough for her support and help with our house move (it went on a while and had some tricky bits!). Fleur was very kind, responsive and made significant efforts to help us get to the point of exchange. We love our new home and appreciate all that Fleur did to get us here. Thank you!

Laura · 18 February 2025 · Arnolds Keys Aylsham

★★★★★ 5/5

Google

Natasha and all the team were very efficient, helpful and friendly keeping us informed throughout the whole process.

Kenneth · 12 February 2025 · Arnolds Keys Aylsham

★★★★★ 2/5

Google

The initial lady that showed us around our (now) rented house was kind, thoughtful, professional and human. However, In the process of looking for a property we dealt with at least a dozen estate agents, Arnold Keys was the most rude and unprofessional- from at least two members of staff we spoke to. This was due to the size of our family. We were told if they knew there were so many of us we wouldn't have received a viewing and discouraged from applying - were even incredulous at the thought of it. If I had a choice, I would not deal with them.

Kerry · 28 December 2024 · Arnolds Keys Norwich

★★★★★ 2/5

Google

The initial lady that showed us around our (now) rented house was kind, thoughtful, professional and human. However, In the process of looking for a property we dealt with at least a dozen estate agents, Arnold Keys was the most rude and unprofessional- from at least two members of staff we spoke to. This was due to the size of our family. We were told if they knew there were so many of us we wouldn't have received a viewing and discouraged from applying - were even incredulous at the thought of it. If I had a choice, I would not deal with them.

Kerry · 27 December 2024 · Arnolds Keys Norwich (2)

★★★★★ 5/5

Google

The team at Arnolds Keys in Aylsham handled the sale of my house, which included a rather long chain. It was the LEAST stressful house sale I have ever been involved in; they pro-actively got on with it to progress the sale, keeping me up-to-date when necessary. I always felt I was in a safe pair of hand and I would not hesitate to recommend Natasha, Fleur and the whole team at Arnolds Keys. Thank you again.

Sarah · 10 October 2024 · Arnolds Keys Aylsham

★★★★★ 5/5

Google

Fleur was extremely helpful

David · 24 September 2024 · Arnolds Keys Aylsham

★★★★★ 1/5

Google

Severely disappointed in the customer service and experience. Looking for a commercial property and contacted Arnold’s Keys to get an update on how things were progressing with a property I went to see. Have emailed and called requesting an update even if there is no news it would be great to know what is happening. Have heard nothing for over 3 weeks now. Assuming the deal is dead. Coming from a corporate background I call this poor professionalism and lack of basic human decency. I am not surprised the property has been empty for over two years. As a landlord I would be furious to know my property is not being run efficiently. Shall take my business elsewhere. Thankfully have met some rather splendid agents from other businesses who have time for customer queries.

Rebecca · 31 July 2024 · Arnolds Keys Norwich

★★★★★ 1/5

Google

Severely disappointed in the customer service and experience. Looking for a commercial property and contacted Arnold’s Keys to get an update on how things were progressing with a property I went to see. Have emailed and called requesting an update even if there is no news it would be great to know what is happening. Have heard nothing for over 3 weeks now. Assuming the deal is dead. Coming from a corporate background I call this poor professionalism and lack of basic human decency. I am not surprised the property has been empty for over two years. As a landlord I would be furious to know my property is not being run efficiently. Shall take my business elsewhere. Thankfully have met some rather splendid agents from other businesses who have time for customer queries.

Rebecca · 30 July 2024 · Arnolds Keys Norwich (2)

★★★★★ 5/5

Google

Our experience with Arnold Keys Alysham was superb. Natasha and the team have given faultless service and a friendly welcoming approach from first viewing to exchange. You can see they clearly enjoy their roles and are committed to each and every house sale. Thank you so much we cannot recommend you highly enough.

DT · 26 July 2024 · Arnolds Keys Aylsham

★★★★★ 1/5

Google

extremely unprofessional

Liam · 1 July 2024 · Arnolds Keys Norwich

★★★★★ 1/5

Google

extremely unprofessional

Liam · 30 June 2024 · Arnolds Keys Norwich (2)

★★★★★ 5/5

Google

I recently used Arnolds Keys to sell my house in Aylsham. From the moment I walked into their office, which is in the best possible place, right on the square in Aylsham town centre, I found all the staff professional, knowledgeable and easy to deal with. I was impressed that the they listened to my requirements and wishes rather than giving me a sales pitch about how good they were and what I needed to do. Natasha clearly has extensive experience in Estate Agency and had a very practical approach. Kate did a great job of preparing the sales brochure including very good photos and even a 3D tour. Another thing I particularly liked was that Arnolds Keys took time to actually identify potential purchasers that were genuinely interested in the property and, importantly, were actually in a position to buy it, before arranging viewings. This avoided a lot of time wasting. Another point I liked was that the staff worked as a team, including Josh who always was happy to help if Natasha or Kate were not immediately available. It took a little over a month to find a buyer which I felt was good going at a time when the market was quite sluggish. When things got a little bogged down in the lead up to exchange of contracts Fleur (who handles sales progression most diligently) kept in touch with the buyers and both solicitors to get things moving again, so from start to finish I felt that Arnolds Keys did everything that a professional estate agency should do. If you are selling a house in Aylsham or the surrounding, area I would certainly recommend using them.

NorFlyJA · 14 June 2024 · Arnolds Keys Aylsham

★★★★★ 5/5

Google

Our Sales Progressor Fleur was massively helpful & always kept us up to date with latest developments,, she went above & beyond to make sure our purchase went as smoothly as possible . Very reassuring to know you can ask any questions too if you have any concerns during the process of house buying as can so often be a stressful time. Would highly recommend Arnold Keys Estate Agents, Aylsham.

Angie · 29 May 2024 · Arnolds Keys Aylsham

★★★★★ 5/5

Google

Rating only, no written review.

Sam · 16 April 2024 · Arnolds Keys Norwich (2)

★★★★★ 4/5

Google

Rating only, no written review.

Luis · 16 April 2024 · Arnolds Keys Norwich (2)

★★★★★ 1/5

Google

Slow

Ivan · 16 April 2024 · Arnolds Keys Norwich (2)

★★★★★ 1/5

Google

We lived in a flat which was managed by the Arnold Keys for 1 year and 3 months. Everything was great except some maintenance issues in the house while tenancy continues. The person we contacted during the tenancy was very helpful. After the end of tenancy I went back to the house for the checkout report and handover of the keys. I met with Catherine Hunt in the house she was there for the checkout report. I handover keys to her and she saw cupboard keys in my hands and she thought that keys were also for the flat she asked to me give that keys to her aswell. When I told her these were cupboard keys she treated me like I was lying and hiding the keys for the flat. In the beginning of the tenancy period there were marks in the bedroom ceiling. However in the end of the tenancy they claimed the deposit for the marks which were not left by us !!!. They also claimed 234 £ for the cleaning just for the water marks in the bathroom and dusts on top of the sockets in a 1 bedroom flat. Other parts of the house left very clean by us. We left the house 11 of march and we just got the unclaimed part of the deposit in 13 of april. We had to wait a month for get back our deposit. Please very careful when renting from this agency as they could not be honest in the check in report.

Halit · 16 April 2024 · Arnolds Keys Norwich (2)

★★★★★ 5/5

Google

Great company that cares about its reputation! I have been renting a flat for over a year now and coopiraring with Arnolds Keys is really what I wish for all people! The representative is always in touch (thanks, Joe!). If something breaks, be it a window frame or a kitchen faucet, an agency representative will always help. From the moment I viewed the flat and until today, I have only positive emotions! I look forward to further cooperation with this company!

Vladyslav · 16 April 2024 · Arnolds Keys Norwich (2)

★★★★★ 1/5

Google

We lived in a flat which was managed by the Arnold Keys for 1 year and 3 months. Everything was great except some maintenance issues in the house while tenancy continues. The person we contacted during the tenancy was very helpful. After the end of tenancy I went back to the house for the checkout report and handover of the keys. I met with Catherine Hunt in the house she was there for the checkout report. I handover keys to her and she saw cupboard keys in my hands and she thought that keys were also for the flat she asked to me give that keys to her aswell. When I told her these were cupboard keys she treated me like I was lying and hiding the keys for the flat. In the beginning of the tenancy period there were marks in the bedroom ceiling. However in the end of the tenancy they claimed the deposit for the marks which were not left by us !!!. They also claimed 234 £ for the cleaning just for the water marks in the bathroom and dusts on top of the sockets in a 1 bedroom flat. Other parts of the house left very clean by us. We left the house 11 of march and we just got the unclaimed part of the deposit in 13 of april. We had to wait a month for get back our deposit. Please very careful when renting from this agency as they could not be honest in the check in report.

Halit · 14 April 2024 · Arnolds Keys Norwich

★★★★★ 4/5

Google

Rating only, no written review.

Luis · 14 April 2024 · Arnolds Keys Norwich