Trusted Agent profile
★★★★★
258 reviews across 3 offices and 3 platforms
Arnolds Keys has three offices, in Norwich (two offices) and Aylsham. Together they have 258 reviews on three platforms, rated 3.7 out of 5 overall.
232
Reviews on Google
All 3 offices
16
Reviews on Facebook
Business-wide
10
Reviews on Trustpilot
Business-wide
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Arnolds Keys's three offices, most reviewed first. Each has its own page.
Showing 231 reviews on Google only. Show every review
5/5
GoogleExcellent service all round. Christina kept us informed of progress all the way through and Mum's bungalow sold very quickly. I'm sure the buyer will enjoy her new life in Aylsham.
Thank you for your kind comments Bob - it was a pleasure being able to be of service.
5/5
GooglePaul and Christina are brilliant Estate Agents and wonderful people to deal with. They feel like our friends and nothing was too much trouble for them to deal with. They were with us for our house sale every single step of the way and beyond!!!!! Our house sold within 24 hours! Many thanks to the whole team!
So kind of you to take the time to comment on your experience David. Its such a privilege to be entrusted with the sale of someone's home, and we never forget that. Thanks so much for sharing your experience.
5/5
GooglePaul, Christina and team have been amazing! Great communication, never felt the need to chase and always received updates keeping us up to date. Christina and Paul really connected all parties solicitors ensuring the sale was on track and never lost momentum. All I can say is they absolutely earn their money. Using a local estate agent definitely saw us receiving a better experience than friends using national/city based estate agents. If we sold again in the future would always return... actually would never consider any other estate agent! Thanks again Andy & Martin.
Thank you so much for your feedback. We are delighted to have been able to help you. Our door is always open so please feel free to pop in and in the meantime, we will continue our search for your perfect home!
4/5
GoogleRating only, no written review.
1/5
GoogleUnprofessional and slow in simple terms. Never reassured if they are actually helping me or just trying to sell it on to someone else. Their commercial side is just terrible with no get up and go attitude but rather just dragging along their heels because they clearly don't want to deal with it.
All feedback is greatly appreciated James, so thank you for taking the time to comment. We are conscious that your experience has not been of the standard we would normally aspire to and for this we apologise. We will investigate the points raised and where necessary, staff training will be implemented.
4/5
GoogleRating only, no written review.
1/5
GoogleUnprofessional and slow in simple terms. Never reassured if they are actually helping me or just trying to sell it on to someone else. Their commercial side is just terrible with no get up and go attitude but rather just dragging along their heels because they clearly don't want to deal with it.
All feedback is greatly appreciated James, so thank you for taking the time to comment. We are conscious that your experience has not been of the standard we would normally aspire to and for this we apologise. We will investigate the points raised and where necessary, staff training will be implemented.
4/5
GoogleTo the first reviewer. Unfortunately, this is standard practice at most letting agents. It is an expensive business obtaining a rental home but much cheaper than buying one. Your agent should advise you of your likelihood of success when you first speak with them. It depends on your income, number of children and more often than not whether you have pets. Most agents automatically apply a no animals policy but this can usually be negotiated with the landlord through the agent before you pay anything. Cats and dogs generally make wear and tear on a property and also means the property must be professionally cleaned at the point of departure. This is an additional expense usually incurred by the outgoing tenant and can result in extra costs for the landlord if not done satisfactorily as the next tenants may be allergic to the residual hair and skin within carpets etc. Your best bet is to discuss your needs with the agent in a way that encourages the agent to help you find suitable accommodation. Good luck with your search for your next home.
4/5
GoogleTo the first reviewer. Unfortunately, this is standard practice at most letting agents. It is an expensive business obtaining a rental home but much cheaper than buying one. Your agent should advise you of your likelihood of success when you first speak with them. It depends on your income, number of children and more often than not whether you have pets. Most agents automatically apply a no animals policy but this can usually be negotiated with the landlord through the agent before you pay anything. Cats and dogs generally make wear and tear on a property and also means the property must be professionally cleaned at the point of departure. This is an additional expense usually incurred by the outgoing tenant and can result in extra costs for the landlord if not done satisfactorily as the next tenants may be allergic to the residual hair and skin within carpets etc. Your best bet is to discuss your needs with the agent in a way that encourages the agent to help you find suitable accommodation. Good luck with your search for your next home.
3/5
GoogleLooking for a house to rent I found one with them, all was good until they told me the fees of applying. £120 per person applying for the rent then another £120 on top for the contract and fidning the house (they didnt even come with me to see the house) is extremely overpriced. It was £100 more than the average of renting in Bristol, London, Manchester and Liverpool to namea few. Not to mention its another £120 if you need a garantor and if you have pets an extrea £200 on top of the deposit per pet, but at least we would have got that back. The service was good but extortionate fees meant I could not risk to apply with no garantee I would actually get the house and to be honest I did not want to support this kind of practice.
3/5
GoogleLooking for a house to rent I found one with them, all was good until they told me the fees of applying. £120 per person applying for the rent then another £120 on top for the contract and fidning the house (they didnt even come with me to see the house) is extremely overpriced. It was £100 more than the average of renting in Bristol, London, Manchester and Liverpool to namea few. Not to mention its another £120 if you need a garantor and if you have pets an extrea £200 on top of the deposit per pet, but at least we would have got that back. The service was good but extortionate fees meant I could not risk to apply with no garantee I would actually get the house and to be honest I did not want to support this kind of practice.
3/5
GoogleLooking for a house to rent I found one with them, all was good until they told me the fees of applying. £120 per person applying for the rent then another £120 on top for the contract and fidning the house (they didnt even come with me to see the house) is extremely overpriced. It was £100 more than the average of renting in Bristol, London, Manchester and Liverpool to namea few. Not to mention its another £120 if you need a garantor and if you have pets an extrea £200 on top of the deposit per pet, but at least we would have got that back. The service was good but extortionate fees meant I could not risk to apply with no garantee I would actually get the house and to be honest I did not want to support this kind of practice.
3/5
GoogleLooking for a house to rent I found one with them, all was good until they told me the fees of applying. £120 per person applying for the rent then another £120 on top for the contract and fidning the house (they didnt even come with me to see the house) is extremely overpriced. It was £100 more than the average of renting in Bristol, London, Manchester and Liverpool to namea few. Not to mention its another £120 if you need a garantor and if you have pets an extrea £200 on top of the deposit per pet, but at least we would have got that back. The service was good but extortionate fees meant I could not risk to apply with no garantee I would actually get the house and to be honest I did not want to support this kind of practice.
5/5
GoogleThey handled our application professionally and flexibly. We were on the last week of our tenancy when we applied for the property and they got everything sorted in time. Application fees are a bit higher than other agencies but you get what you pay for. Would very much recommend
5/5
GoogleThey handled our application professionally and flexibly. We were on the last week of our tenancy when we applied for the property and they got everything sorted in time. Application fees are a bit higher than other agencies but you get what you pay for. Would very much recommend
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Norwich (2) has the most, with 103 reviews rated 3.2 out of 5, followed by Aylsham with 99.
The three Arnolds Keys offices, by town:
