Trusted Agent profile
★★★★★
553 reviews across 3 offices and 2 platforms
Anderson Residential has three offices, in Sutton Coldfield (two offices) and Newcastle Upon Tyne. Together they have 553 reviews on two platforms, rated 4.3 out of 5 overall.
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Anderson Residential's three offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI had a call with Felicity this morning. she has been extremely helpful and attentive with helping me find my new home to let. lovely polite girl could not recommend more.
Thank you Amy for your terrific recommendation and for your complimentary comments and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFaultless experience from start to finish!
Thanks for your great 5* review Carol. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional and easy to use. Izzey was helpful throughout the process
Many thanks Jamie for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFaultless experience from start to finish!
Thanks for your great 5* review Carol. Kind regards, Lucy, Customer Relations.
5/5
GoogleProfessional and easy to use. Izzey was helpful throughout the process
Many thanks Jamie for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIzzey made my whole letting process quick and easy. She was very friendly and welcoming. To be honest she’s the best agent I’ve ever worked with throughout my years of renting homes. Ten out of ten would always recommend.
Thank you for your wonderful 5* review! We're thrilled to hear that Izzey made your letting process quick and easy. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleIzzey made my whole letting process quick and easy. She was very friendly and welcoming. To be honest she’s the best agent I’ve ever worked with throughout my years of renting homes. Ten out of ten would always recommend.
It’s really lovely to read another 5* review and recommendation Ashley. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleIzzey made my whole letting process quick and easy. She was very friendly and welcoming. To be honest she’s the best agent I’ve ever worked with throughout my years of renting homes. Ten out of ten would always recommend.
It’s really lovely to read another 5* review and recommendation Ashley. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@countrywide.co.uk. Kind regards, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@countrywide.co.uk. Kind regards, Lucy, Customer Relations.
5/5
GoogleIzzy, Felicity and Kelly.. I can't thank you enough for the personalised, professional and freindly service you provided. The whole experience of renting a property was smooth from my initial enquiry through to moving day Thank you all again
Thank you for taking the time to leave us this amazing 5* review Jojo. Kind regards Lucy, Customer Relations.
5/5
GoogleIzzy, Felicity and Kelly.. I can't thank you enough for the personalised, professional and freindly service you provided. The whole experience of renting a property was smooth from my initial enquiry through to moving day Thank you all again
Thank you for taking the time to leave us this amazing 5* review Jojo. Kind regards Lucy, Customer Relations.
5/5
GoogleShout out to the amazing team there including especially Laura, Kelly, Kirsty, Felicity and Izzy. Would happily reccomend you all, you're totally amazing and have provided an excellent service!
Thank you for taking the time to leave us this tremendous 5* review and recommendation Claire. Kind regards, Lucy, Customer Relations.
1/5
GoogleUnfortunately I’ve had a very bad experience with Anderson’s letting agent. I was a tenant for two years - any issues with the property I went straight to the landlord so never had much to do with Anderson’s until my two year tenancy ended. My contract finished end of August with the last payment for rent being end of July. A month after my contract ended with Anderson’s I get an email about arrears and threatening further action for unpaid rent - which is completely unacceptable and a distressing email to receive when I have paid my rent always on time with a standing order in place for two years. We spoke to Anderson’s straight away regarding this - there was no apologies or empathy from their point of view regarding this mistake and they came across frankly unbothered even though I had found it quite distressing. We then had to contact them about them returning the deposit - my landlord emailed in to confirm I should receive the deposit back. It has been almost two months and I have not received the deposit. We have chased Anderson’s, both over the phone and going in face to face at least four times regarding this deposit. It is completely unacceptable. I don’t ever write bad reviews regarding businesses (please check my profile if you wish) but I felt compelled to write about my experience to warn others and also as a last resort after still not receiving my deposit back even after multiple efforts at chasing. My landlord has now stopped using Anderson’s due to issues from his point of view - now there is no money involved - it comes across that they frankly don’t care about returning my deposit or taking care of their tenants
Hello Laurxn_29, I'm very sorry to hear about your experience and the distress it has caused you. Please contact us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution. Best regards, Lucy, Customer Relations Team
5/5
GoogleShout out to the amazing team there including especially Laura, Kelly, Kirsty, Felicity and Izzy. Would happily reccomend you all, you're totally amazing and have provided an excellent service!
Thank you for taking the time to leave us this tremendous 5* review and recommendation Claire. Kind regards, Lucy, Customer Relations.
1/5
GoogleUnfortunately I’ve had a very bad experience with Anderson’s letting agent. I was a tenant for two years - any issues with the property I went straight to the landlord so never had much to do with Anderson’s until my two year tenancy ended. My contract finished end of August with the last payment for rent being end of July. A month after my contract ended with Anderson’s I get an email about arrears and threatening further action for unpaid rent - which is completely unacceptable and a distressing email to receive when I have paid my rent always on time with a standing order in place for two years. We spoke to Anderson’s straight away regarding this - there was no apologies or empathy from their point of view regarding this mistake and they came across frankly unbothered even though I had found it quite distressing. We then had to contact them about them returning the deposit - my landlord emailed in to confirm I should receive the deposit back. It has been almost two months and I have not received the deposit. We have chased Anderson’s, both over the phone and going in face to face at least four times regarding this deposit. It is completely unacceptable. I don’t ever write bad reviews regarding businesses (please check my profile if you wish) but I felt compelled to write about my experience to warn others and also as a last resort after still not receiving my deposit back even after multiple efforts at chasing. My landlord has now stopped using Anderson’s due to issues from his point of view - now there is no money involved - it comes across that they frankly don’t care about returning my deposit or taking care of their tenants
Hello Laurxn_29, I'm very sorry to hear about your experience and the distress it has caused you. Please contact us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution. Best regards, Lucy, Customer Relations Team
5/5
GoogleIzzey provided me with a great service was very proffessional and answered my query in a prompt manner
Thanks for your brilliant 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleIzzey has been extremely helpful in finding the perfect home for myself and my family. Very efficient communication and very respectful in her approach. I definitely recommend Izzey as the person to go to! 10/10 customer service. Thanks Izzey!
Thank you Lena for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleIzzey provided me with a great service was very proffessional and answered my query in a prompt manner
Thanks for your brilliant 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleIzzey has been extremely helpful in finding the perfect home for myself and my family. Very efficient communication and very respectful in her approach. I definitely recommend Izzey as the person to go to! 10/10 customer service. Thanks Izzey!
Thank you Lena for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you so much for your 5* review Julie.
5/5
GoogleHave been hunting for a house for over two months with lots if disappointments, I chanced on the Andersons on Rightmove, got in touched with them, and just within 24 hours, my key was handed to me. Special thanks to Laura and Issey of Birmingham
Thank you for taking the time to leave us this amazing 5* review Barbara. Kind regards Lucy, Customer Relations.
5/5
GoogleStruggling to find a place until I came across Anderson’s letting agents in Sutton. Very quick process Kelly showed me around the property she was very informative and told me the process every step of the way. Very quick process. Looking forward to moving in. Many thanks to Kelly and the team in Sutton 🙂10/10
Thank you for your kind words and the fantastic 5* rating Liam! We're delighted to hear that Kelly and the team were able to assist you so efficiently. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you so much for your 5* review Julie.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Sutton Coldfield has the most, with 316 reviews rated 4.5 out of 5, followed by Sutton Coldfield (14 High Street) with 217.
The three Anderson Residential offices, by town:
Tell us what you need and up to 3 trusted local agents will be in touch.
