Trusted Agent profile · Adur
★★★★★
1,114 reviews across 3 platforms
37 North Road, Lancing, BN15 9AS, Adur, BN15 9AS
Michael Jones & Bacon's office in Adur, at 37 North Road, is rated 4.7 out of 5 across 1,114 reviews on three platforms, including 126 Google reviews rated 4.5.
126
Reviews on Google
This office
45
Reviews on Facebook
Business-wide
943
Reviews on Trustpilot
Business-wide
Tell us what you need and we'll put you in touch. Michael Jones & Bacon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Adur.
Every review we hold for the Adur office, from every platform, shown as written. First names only.
5/5
TrustpilotWould recommend the Findon Branch
Always very pleasant and helpful. Nothing is too much for them.Would defintely recommend the Findon Branch
Thank you for your lovely feedback! We’re thrilled to hear that the team at the Findon branch provided such pleasant and helpful service. Your recommendation means a lot to us, and we’re so glad we could assist you. Thank you for choosing us!
2/5
GoogleMy experience started ok - picture taking, description and marketing online all fine. That’s about it. Lots of promises weren’t kept which was the main thing for me. No advice when the viewings dried up other than for me to reduce and reduce the price. A rather cold bunch really, I suspect this was because they knew I could see through them. No sales were achieved.
August response: Dear Fred, Please accept our apologies. We are naturally disappointed to hear that you were recently dissatisfied with the service from our Lancing office. We always strive to offer the best experience possible and take your feedback seriously. We would like the opportunity of discussing this with you in more detail and would ask that you contact Dominic or Gary at your earliest convenience on 01903 522 000. Kind regards, Michael Jones Lancing Team Updated response 5th September: Further to your recent comment and our response, unfortunately we have not had any further response from you. Having completed a thorough search of our database consisting of several thousand properties, your name Fred Sweet is not recognised. Therefore, can you please confirm that you have the correct estate agent or let us know if you are leaving this review on behalf of another party as we are taking this criticism extremely seriously. We hold an excellent reputation and naturally wish to politely reserve the right to defend our name wherever necessary, however will quite rightly wish to apologise should our service in any way have fallen below our usual high standards on this occasion. Kind regards, Michael Jones Lancing Team
4/5
TrustpilotAll of the staff at Michael Jones were…
All of the staff at Michael Jones were helpful and pleasant to deal with during our house purchase. Wouldn’t hesitate to recommend
Thank you for your kind words! We're delighted to hear that you had a positive experience with our team during your house purchase. Your recommendation means a lot to us. If you ever need anything in the future, don't hesitate to reach out. Enjoy your new home!
5/5
GoogleLovely happy friendly team. Always so helpful and professional. Beautiful modern office with the nicest people working here. Hats off to you all for being the absolute best estate agents ever! Keep up the good work guys, we need you. Ditch the rest come to the best Michael Jones n Bacon, with the best staff ever.
Thanks for the lovely review Kelly!
5/5
TrustpilotI have used this company for my rented flat…
I have used this company for approximately 18 years - firstly with Bacon and Co then, following the merger, Michael Jones & company. They have always kept me informed of what was going on and arranged to have any immediate repair work carried out if necessary. Staff are always friendly and helpful.
So glad to hear this Sue, thank you for the review.
5/5
TrustpilotLouis Griffiths Goring branch is the…
Louis Griffiths Goring branch is the nicest most genuine estate agent I’ve ever dealt with ( and I’ve moved home lots of times in my lifetime!) He was super helpful and communicative from the outset even though I wasn’t the best prospect as a buyer. Would thoroughly recommend.
Thank you for your review Amanda. We are so happy to hear this.
5/5
TrustpilotHouse purchase
Clear communication throughout the whole process of buying our flat from the first viewing in early April until completion in August and a seamless transition from the sales to sales progression. Thanks to you all, would highly recommend.
We are thrilled to hear that you enjoyed your experience with us. Thank you for sharing your positive feedback and for choosing our services.
5/5
TrustpilotI am very happy with the way Jane dealt…
I am very happy with the way Jane dealt with our tenancy renewal. She made contact with us well in advance of the renewal date and gave us good advice on what the appropriate rent should be. The new tenancy was agreed swiftly with our tenant and we were kept updated throughout.
Thank you for the feedback Tim.
5/5
Trustpilotalways ready to help information given…great
always ready to help information given all the way through always pleasent to talk to very good estate agents
5/5
TrustpilotGreat experience and received excellent…
Great experience and received excellent service from Jane Hoskins of the lettings/renewals Dept.She was able to conclude a new renewal deal for me in 24 hours.Very impressive and the best service from any agent in Worthing during my experience of being a landlord during the past 10 years. Keep up the good work Jane!
Thank you Michael, we'll be sure to pass on your kind words to Jane.
5/5
TrustpilotGood service
Very good service from all at the Goring Office - helpful and cheerful. Michael Jones supported us throughout the sale and deserved every penny of their fee. Darren in particular was assiduous in chasing up all the buyers in the chain and keeping us informed.
Fantastic to hear this, thank you.
5/5
TrustpilotI'm very happy how Kim Brand managed…
I'm very happy how Kim Brand managed all the documentation for the renewal contract for my property.
Thank you sincerely.
5/5
TrustpilotPositive rental experience, recommend going with them
Michael Jones made the tenancy renewal process smooth and efficient (Worthing/Lancing). Their clear communication eased any concerns I had. I felt supported every step of the way, from reviewing the terms to finalizing the paperwork. Would really recommend!
Thank you so much for your review Saharsh. We appreciate your feedback and are glad to hear that you enjoyed your experience with us. We will pass this on to the team.
5/5
TrustpilotKim who handled my tenancy renewal was…
Kim who handled my tenancy renewal was superb throughout, great communication and really helpful when needed. Highly recommended
Thank you for your kind words! We’re delighted to hear that Kim provided superb support during your tenancy renewal. It’s great to know that her communication and assistance were helpful to you. We truly appreciate your recommendation. If you need any further assistance, please don’t hesitate to reach out.
1/5
TrustpilotFollowing on from my earlier complaint…
Following on from my earlier complaint I did receive a reply from Michael Jones ...Reply from Michael Jones & CompanyJun 9, 2023Thank you for your review Candice, we are so sorry to read about your experience and would love to put this right, I have passed the comments on to the branch manager who will be in touch directly.....and, as yet over two weeks later, I haven't heard a thing.
5/5
TrustpilotTenancy renewal
I had the pleasure of renewing my tenancy agreement with Ryan Smith of Michael Jones, he was able to answer all my questions and helped in negotiations with the landlord regarding the tenancy! Highly recommended
We are thrilled to hear this, thank you so much for your review Graham.
5/5
TrustpilotExcellent service and assistance
In all my dealings with Hayley Scammell at Michael Jones I have received exceptional service and consideration. She has been very understanding and a great help to me since we met in 2019. She is a credit to her company.
Thank you so much James. We will pass your kind words on to Hayley and it is great to hear you felt you received exceptional service and consideration.
4/5
TrustpilotMichael Jones & Co was efficient with…
Michael Jones & Co was efficient with communication, understanding and clear with all the questions we had as we recently relocated to the UK.
Thank you sincerely for taking the time to share your positive experience with us.
5/5
FacebookFantastic estate agents would highly recommend them especially Gary Evens a very professional team.
Thank you Vicky
5/5
TrustpilotExcellent service and very helpful
Excellent service and very helpful. Kept informed at every stage so would definitely reccomend.
Thank you for your kind words! We’re delighted to hear that you found our service helpful and that you felt well-informed at every stage.
1/5
Facebookany estate agent with decent values would tell a homophobic landlord they don’t want to let his house. Disgusting in 2021 you would even think it acceptable to question two men about their relationship. Furthermore, simply employing LGBTQ+ staff and claiming that you cannot be homophobic because you do is also not acceptable either
That’s terrible! Can you report it to anyone?
5/5
GoogleGreat service house sold in less than 24 hours Oliver was fantastic
Thank you for your review! Glad to hear you had a great experience with us. All the best of luck in your move.
5/5
TrustpilotSale of beach hut
Recently sold our beach hut in Goring through Michael Jones in Goring by sea. Darren Belchamber gave us good advise and handled the transaction professionally and speedily. Excellent communication and he kept us informed every step of the way.Would thoroughly recommend!
Thank you so much Jenny.
5/5
TrustpilotLouis always kept us up to date with…
Louis always kept us up to date with the sale progressand returned calls/answered all emails promptly
Thank you for sharing your positive feedback and for choosing our services.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Michael Jones & Bacon hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Adur.
