Trusted Agent profile · Addlestone
★★★★★
855 reviews across 2 platforms
126 Station Road, Addlestone, KT15 2BQ
Part of Seymours - Camberley, see every office.
Seymours's office in Addlestone, at 126 Station Road, is rated 4.4 out of 5 across 855 reviews on two platforms, including 228 Google reviews rated 4.7.
Every review we hold for the Addlestone office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent agent
Excellent agent - thoroughly recommend. Ryan, Jonny and Sandra as our client relationship manager were brilliant from beginning to end, valuation was spot on and everything was seamless throughout the sale. Many thanks.
Thank you Katherine for your excellent review! We're thrilled to hear that Ryan, Jonny, and Sandra provided brilliant service throughout your sale. Your recommendation means a lot to us.
1/5
TrustpilotThe journey with Seymours from start to…
The journey with Seymours from start to finish was unprofessional. Giving misleading information all way through. Queries not answered or handled by different people, causing constant chasing ups and stress. The final rent miscommunicated as it was incorrectly recorded on their system. A total mess! There are better letting agencies out there.
Hi Maggie, thank you for such honest feedback, we would like the opportunity to make right anything you feel wasn't handled correctly. Please can you email us at marketing@seymours-estates.co.uk - thank you
4/5
GoogleWe have recently purchased a house through Seymours and would love to praise the team in following through details of the deal on our behalf. James, Anna, Dan and Josh (who had sadly joined other industry) had all given us help whenever needed. We would not hesitate to recommend Seymours to anyone in the process to buy properties.
Thank you so much for your lovely review Kenny, we hope you are all settling well into your beautiful new home!
5/5
TrustpilotAndy and his colleagues couldn’t have…
Andy and his colleagues couldn’t have been more helpful in selling my property. They provided me with so much advice and support and a quick sale. An excellent friendly and professional service. Thank you!
You are very welcome Lizy. Thanks for using us and just shout if you need us again in the future. Keep well.
5/5
TrustpilotExcellent Service from start to finish..
The Seymours Woking branch have showed absolute professionalism and authenticity throughout my property search. I was very impressed with the gentleman Owen that showed me around, who proved his knowledge was endless on the local market and the key points I needed to know about the house I was viewing. I would recommend everyone to go to Seymours to get great service.
Hi Ellie, thanks for the comments, we love recommendations as they demonstrate how good our service is.
5/5
TrustpilotVery impressive company and team
Very impressive company and team. We rented a property through Seymours for close to 3 years and found the team to be responsive, efficient and excellent to deal with. They always responded very quickly to any issues we had and unlike many ‘agents’ we’ve dealt with in the past they were also open and honest. A genuinely great experience and would highly recommend.
Hello James, Thanks so much for the comments, its very much appreciated by all the team.Keep well.
5/5
GoogleExcellent sales team! Melanie is fablous to work with. Verg caring and detailed.PositiveResponsiveness, Quality, Professionalism, Value
Alraji, thank you so much for taking the time to leave us this great review. I have passed on your feedback to Melanie and the team, they were delighted! I am so pleased your experience was an excellent one and if we can be of assistance in the future, please do not hesitate to get in touch. Regards, James Rowsell, Seymours West Byfleet
5/5
TrustpilotA real team effort from the Horsell…
A real team effort from the Horsell branch from finding a purchaser for us and finding the perfect property for us to eventually move into.
The whole team is thrilled to have helped you find both a buyer and your perfect new home. It was a real team effort, and we're glad we could support you through the process. Thanks John.
2/5
TrustpilotCommunication is poor
Communication is poor. I would not recommend. The experience has been very stilted due to their lack of transparency, possibly because the property we are purchasing is not highly valuable.
Thank you for sharing your feedback JOS. We're sorry to hear about your experience and appreciate you bringing this to our attention. We strive for clear and transparent communication with all our clients, regardless of the property's value. We'll review your feedback to make necessary improvements. If you'd like to discuss this further, please reach out to us directly.
5/5
TrustpilotHighly recommended.
Every member of the team that we dealt with were enthusiastic, knowledgeable and available, most importantly for us they made us feel important. Mark in particular was fantastic, his honesty and effort were what set Seymours apart from others.
Thank you so much for taking the time to share your positive experience. It's wonderful to know that Mark, in particular, stood out for his honesty and effort. We take pride in delivering exceptional service, and your feedback reinforces our commitment to providing a personalized and important experience for each client.
5/5
TrustpilotWould happily recommend
The Seymours of the past have gone. I am very pleased that I used Seymours to sell my property. I have also used them to rent a property and found them fantastic then too.They are professional and efficient. The sales team are full on in a good way and the people behind the scenes do a great job.
That's great to hear and thank you for taking the time to share your experience plus the five stars.
1/5
TrustpilotVery rude
I called them to arrange a viewing of a property to buy, the guy answered the call was only interested in introducing a broker ignoring my questions about the properties. When I felt he was very rude, I asked his name twice but he didn't answer. He even said, "You are not serious about this property, are you?" ?????
Hello. Could you please let me know which office you are referring to? Calls are recorded for quality and training purposes which will enable us to help you further. Thank you.
5/5
TrustpilotSo far so good.
So far, I have had an excellent experience from Seymour’s, with interested and knowledgeable staff who are always willing to assist. I look forward to the task being completed.
Hi Angela,Thanks for your positive review! It’s great to hear you’re having a good experience with our team. We look forward to wrapping things up for you. Feel free to pop in and say hello!
5/5
GoogleBrilliant estate agents, lovely team, the ladies who accompanied me on the viewings where very knowledgeable, after my offer had been accepted on one of the properties, the team guided me throughout the whole process which was so helpful as it was my first time buy and I had absolutely no idea! Thank you for helping me find my home I'm very happy and I've already been recommending you to friends and family!!
Thank you for the excellent review regarding your property sale with Seymours Estate Agents. It was our pleasure to help you find your first home and we look forward to assisting you in the future with all of your property needs.
5/5
TrustpilotI cannot thank everyone at Seymour’s…
I cannot thank everyone at Seymour’s surbiton enough, with massive thanks especially to Nick,Sam and Jenny. Selling my late mums home has been very emotional but I feel Seymour’s understood that , and I felt nothing was too much trouble, Thank you seymours
We always try to make everyone's property journey as easy as we can. When it comes to dealing with a family estate, it comes down to knowledge and understanding. Thanks for using us and we're so pleased to have helped make an emotional journey a little less painful. Keep well.
1/5
TrustpilotUNREALIBLE UNTRUSWORTHY AGENCY
In my experience this is one of those BAD estate agents that can not be trusted! The estate agents job is to mediate between the vendor and the seller they failed to do that! It is very frustrating when to deal with an agency that do not call back or can not be trusted when you put an offer on a property. Avoid if you can.
Sorry to hear this. We take your comments seriously and will review accordingly.
5/5
TrustpilotFriendly & helpful people
We are purchasing a property through Seymours and we have had a great experience dealing with Ben and Harry. They have been so helpful and always promptly responding to my many queries. They have gone above and beyond through every step of the way.
Thanks Mandy. We'll try our best to make a purchase of a home as pleasurable as possible, after all these things make the memories. Enjoy making a house your home.
5/5
GoogleAnna and her team of Estate Agents at Addlestone have been a pleasure to deal with in the sale of my property. Thank you
Thank you for your excellent review, Alexandra. We are glad you had a good experience with Seymours Addlestone, and hope we can help you with any of your future property needs.
5/5
TrustpilotSeymour’s staff have been prompt and…
Seymour’s staff have been prompt and respectful in my contacts with them. They have acted efficiently and answered emails/queries quickly. Very much appreciate this.
Thank you for your feedback! We're delighted to hear that you found our team prompt, respectful, and efficient in handling your queries. It's great to know our efforts are appreciated!
3/5
TrustpilotNot impressed
Seymours cost me the best part of a 100 grand by not getting my property over the line before the Truss crash. Not entirely their fault I know but they over valued and then had to keep reducing but failed to sell it. I wouldn’t use them again.
Sorry to hear that Graham, It was definitely a very tricky time! Market volatility driven by political unrest can destroy buyer confidence almost to the point that a price point no longer has influence. Really frustrating for everyone involved. We try our best to make any property transaction a pleasurable one, but sometimes market forces conspire against us. We do appreciate you taking the time out of your day to make a review and if we can find ways to lessen market frustrations we will.
5/5
GoogleSeymour’s estate agents in Addlestone were extremely helpful and knowledgable during property viewings, and I would definitely use their services again.
Hi Clarissa, thank you for such a wonderful review, we're glad you were happy with our service and that you would return again in the future. If you need anything further, we'd love to hear from you.
5/5
TrustpilotJust what you need
Using them for both a buy and sale, so far at least, they have been most responsive and helpful and importantly, pro-active. Just what you would want from an Estate Agent but sadly, often quite rare.
Thanks for your feedback Paul. We aim to be responsive, helpful, and proactive throughout the process, and we're glad we've met your expectations so far. If you need any further assistance or have any questions, please feel free to pop in.
5/5
TrustpilotGood service
Good service, kept me informed, discussed strategies and answered questions promptly. The Customer Liaison role means there is always someone to talk to if you have a query but that person was also very proactive at keeping things moving and keeping me up to date on what was happening.
Thank you for taking the time to share your positive experience with Seymours. We're delighted to hear that we were able to provide you with good service, keeping you informed throughout the process, and answering your questions promptly. We're glad that our team was able to discuss strategies with you and proactively keep things moving. At Seymours, we strive to provide our clients with exceptional customer service, and we appreciate your kind words.
5/5
TrustpilotI recently purchased a house through…
I recently purchased a house through Seymours and Emma and the rest of the team were fantastic. Kept me up-to-date on each stage and always prompt at returning calls. I would recommend them to anyone buying or selling.
Really appreciate you taking the time to share your experience with us! Thrilled to hear you found the team, especially Emma, so helpful during your house hunt. We're here for you, so if anything else comes up or you have questions down the road, just give us a shout. Thanks a bunch for recommending us!
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