Seymours Prestige Homes reviews

★★★★★ 5/5

Google

Just sold my property through Seymour’s and couldn’t fault the after sales team. John went above and beyond and made sure everything was running smoothly no matter what. He was always efficient with his responses and kept us updated daily with what is happening towards the end of the process. We had a few hiccups along the way but John kept me calm and put up with a few grumpy phone calls about my buyers solicitor. Very professional and experienced in all he does. Thank you John!

L · 25 September 2024

★★★★★ 5/5

Trustpilot

Currently selling through Seymour’s…

Currently selling through Seymour’s Grayshott. What always feels like a nightmare experience has been more of a pleasant dream. Very professional, the whole team (Darren, James and Sarah) all came to view the house so they knew it well. Which was a positive for me having viewed houses where the agent couldn’t answers any questions as they ‘haven’t been in it before’. All initial negotiations, photographs etc went well. Had just three viewings and two offers almost straight away. Excellent communication keeping me up to date, I dealt mainly with James who is bright and enthusiastic.

Tracey · 26 August 2024

★★★★★ 1/5

Trustpilot

Just sold my house Seymours Woking

Just sold my house Seymours Woking. Would never use again due to an unprofessional and amateur attitude. Whole catalogue of failures, main failures listed….Chap who signed us up said “i will be dealing with your sale from start to finish”, we seen him once after, never again. (We knew this was complete bs at the time) Most viewings had been hosted by different junior Seymours staff, unfamiliar with the house lay out / key selling features and normally arriving only 5 before a potential buyer. The advertising write up draft was completely incorrect, we corrected it. The incorrect write up appeared and kept appearing for almost a month (as we all know, first few weeks of selling a house the photos and write up are vital), despite repeated requests to correct it. After several very frustrating calls to Seymours, staff said they could not amend a new website, (we got palmed off time and time again) we ended up calling the manager direct who eventually rectified the write up, sadly, by this time the buzz of our house sale coming on the market had been lost. House build control / extension documents had been handed into Seymours to pass onto the solicitors. Seymours lost the documents ! Luckily, i had insisted on keeping the originals. We ended up scanning the documents and sending them to the solicitors ourselves. Communications were terrible with Seymours Woking, they promised updates once a week. We had to chase for updates, we ended up chasing the chain / buyers / solicitors ourselves. When we did get a Seymours update, we just got the impression the information was made up, as it was totally different to what our buyers had been telling us direct. Points of contact with Seymours were not consistent. Key photos were missing and did not align with the text. ***We had picked Seymours hoping for a stress free sale, it was far from stress free. As a matter of fact Seymours turned out to be an additional stress due to staff incompetence, for what should have been an easy straightforward sale. Don't be fooled by the lovely looking new office in Woking, it gives the impression of a totally professional set up - far from any reality for us. Huge amount in fees paid to Seymours and we ended up doing most of the leg work ourselves…….BUYER BEWARE AS THEY SAY***UPDATE 23/08/24 Seymours management have our telephone numbers. No attempt has been made to contact the sellers.

Adrian · 23 August 2024

★★★★★ 5/5

Trustpilot

I'd like to leave a huge thanks to Jade…

I'd like to leave a huge thanks to Jade Turner for really trying to help me find a property, always looking for ways to help me find, flexible with times as i would come from about 3 hours journey she accomodated multiple viewings, even in weekends. Thanks Jade, really appreciated

Victor · 28 August 2025

★★★★★ 5/5

Trustpilot

I have recently sold a property with Seymours Woking

I have recently sold a property with Seymour's Woking and I found their services to be exceptional and Top Notch. All members of sales team were very professional ,polite and efficient. The team worked extremely hard to secure me the best deal and supported me well in this otherwise long and exhaustive process and I cannot thank them all enough .Client relationship manager, Amy Sandys is absolutely brilliant and very professional. She was very patient and supportive when my sale fell through once , proactively provided status updates, worked very hard to speed things up and communicated well between parties.I can highly recommend selling your house with Seymour's Woking .

Nazia · 25 July 2024

★★★★★ 5/5

Trustpilot

Supportive and friendly estate agents

Tadgh and the Seymours team have been amazing. My partner and I have been looking to buy our first home and the Seymours have helped us every step of the way. The whole team are very friendly, responsive and happy to help. We mostly interacted with Tadgh who was fantastic. He was easy to contact, supportive, and answered any questions we had. It took us a couple of months and some failed offers to finally find a property. Over this time the team arranged a lot of viewings for us, but it never seemed like too much trouble for them and they made the whole process of looking for a home as stress free and pleasant as possible. I cannot thank Tadgh and the Seymours team enough for being so patient, determined and persistent when it came to finding us a home we loved. I would happily recommend Seymours to anyone and would definitely use them again in the future.

Abigail · 24 July 2024

★★★★★ 5/5

Trustpilot

Professional service that truly care for you

Our experience with Seymours has been nothing but positive. This was the first time we were looking for a property as a couple, and they shortlisted great options for us to view. Once we liked a property, they helped us so much in negotiation and to close the deal. In particular, Katerina has been excellent in keeping us in the loop and doing her best to support our offer. The rest of the team too have been great, like Aaron and Joanna. We're very grateful for all the hard work they put in to help us get our offer accepted!

Esha · 24 April 2024

★★★★★ 1/5

Trustpilot

Terrible Experience - Buyers Perspective

Recently moved to Guildford and purchased a property through Seymours and had a terrible experience. Poor communication skills and incompetent. Would avoid buying and selling. Issues experienced - Not showing up for viewings. Changing view times on the day. Agreed to pick up the keys in the afternoon after calling the office and was then told the previous owners are still in the property after I arrived. My 6 month old was in a lot of discomfort sitting in the car for hours. On a good note, the Sales Progressor Clive was very helpful and provided regular updates.

Dan · 4 April 2024

★★★★★ 5/5

Google

Great experience with Seymours in Addlestone. Special thanks to Danielle who provided exemplary service. She was professional, friendly and always one step ahead of the game. Danielle helped move the process along smoothly and maintained good communication throughout. I highly recommend Seymours as a very knowledgeable estate agents.

William · 11 July 2025

★★★★★ 5/5

Trustpilot

I have no reservations in awarding a 5…

I have no reservations in awarding a 5 star review for Tracey and her team at Seymour’s. Dealing with the property sale from a distance could have been overwhelming but Tracey ensured the process went extremely smoothly for us. She engaged with me at every turn keeping me informed along the way, even pointing me in the right direction for house clearance. I am so thankful that we engaged Seymour’s. Thank you Tracey for your kindness and consideration during which could have been an exhausting time.

Jennifer · 27 March 2024

★★★★★ 5/5

Google

We used Seymours for our house purchase and the team were fantastic throughout the whole process - very helpful and approachable! I particularly liked that they were always available to answer any phone calls/email queries on demand and helped us thoroughly throughout the process. The process has been smooth and Seymours were able to recommend solicitors and surveyors for our new home. Special thanks to James and Anna for helping me throughout the initial process of putting an offer down on a property and guiding me through the next steps. Also special thanks to Kirsty for all her help towards the end of the process and wrapping up exchange for us - Kirsty went the extra mile to keep us posted day by day on where we were at with the sale, and was there to help out at all times. Bravo team! Thank you for all your help. Definitely recommend Seymours for purchasing / selling!

Alex · 19 March 2024

★★★★★ 5/5

Google

Excellent team at Seymours in Addlestone! From our initial enquiry, sales progression to completion! Huge thanks to Pam Thomson (sales progressor) and Antonio especially!

Amy · 16 February 2026

★★★★★ 5/5

Trustpilot

As first time buyers

As first time buyers, we could not recommend Seymour’s enough! We found our first family home through them in Guildford. All staff we dealt with at the Burpham branch were so helpful and incredibly considerate and patient. When things weren’t going quite to plan, we found their support invaluable. They were quick to respond and also assisted in moving the sale forward by communicating well with all parties involved. A special mention for Alex and Adam!Thanks again for being friendly, approachable and supportive in what can be a bit of a stressful circumstance at times!We are incredibly happy to finally be in our very own family home, after many years of hard work and saving whilst negotiating the crazy rental market. We will be back again in the future I’m sure, if and when the time comes for us to sell up and move on!A big thank you from us and our two boys, from the comfort of our new home!

Lindsay · 3 March 2024

★★★★★ 5/5

Trustpilot

They got us the deal we wanted!

The guys at Seymour’s Knaphill (Jeff, Anthony, Ian and Toby) worked exceptionally hard to sell our property at the price we wanted. It was a difficult market for selling in 2023-24 but they managed to bring in many viewings (average 1-2 per week) and 4 offers from 4 different prospective buyers before we agreed on the sale. This was really good volume in a “difficult” market. We were really impressed and happy that they understood the market as well as our wants and needs. The 1% fee is also reasonable. I would definitely recommend Seymour’s Knaphill and would certainly use them again!

Kathryn · 9 February 2024

★★★★★ 5/5

Trustpilot

Outstanding service and support

We’ve finally completed on the sale of our flat in Guildford, thanks to the hard work and perseverance from Seymour’s Guildford. After one buyer falling through due to mortgage challenges the team at Seymour’s jumped back in, found a new buyer and continued to push to finalise the sale. A special call out to Clive Gee, our Client Services Manager, who was with us all the way - a huge thank you Clive!

Shaun · 21 June 2024

★★★★★ 2/5

Trustpilot

The agent asked for debit card details in the e-mail

Had a really controversial experience with Guildford branch. We contacted the agency through the rightmove website and they came back on the phone and e-mail (the fact that they didn’t pay attention to the request not to call but to write the e-mails is another story) and we booked some flats to view. The properties they showed where really nice, and we liked one of them very much so decided to proceed with the offer, and here the strange things began. So, we completed the form to send to the landlord, the agent returned to us to confirm the details and to ask for our debit card information (16-digit card number, expiry date, 3-digit security code) which already looks quite suspicious. We asked why would they need those details, and the answer was - this is a commitment to your offer and no money would be processed unless the offer is actually accepted. Too much of commitment to me. We refused to provide those details for obvious security reasons. The next morning we got several text messages from stripelink with some confirmation codes and also there were some missed calls from the agents. When we asked if those stripelink messages were from the agency, the answer was, no, and by the way you offer was rejected because the landlord is allergic to pets. Oh, what a coincidence.

Julia · 11 November 2025

★★★★★ 2/5

Trustpilot

Never let them manage your contarct

We used Seymours as a letting and management agency for our house while we were abroad. They did a good job on the letting side but were absolutely useless as management agents. I would never get them to manage anything for me again. As an example, the first email contact I had with them described a house I struggled to recognise as they had designated various rooms to uses with which we were not familiar.

Sam · 26 August 2026

★★★★★ 5/5

Google

I was wrapped up in an 8 month long sale with Seymours due to the seller needing to authorise a lease extension. As a first time buyer I found they were very helpful at explaining all of the steps along the way, and a big thanks to Anna in the progressions team for being super friendly and chasing progress over such a long stretch. Cheers guys

Michael · 25 September 2024

★★★★★ 5/5

Trustpilot

Difficult Leasehold sale

We had a very difficult Leasehold sale which Amy at Seymours in Woking guided us through. It was the first time we were involved in a sale and were stressed with the amount of questions fired at us by the solicitors, but Amy kept guiding us in the right direction. Ultimately the sale fell through due to other unforeseen circumstances. Amy and the Team at Woking were very understanding and supportive and I would have no hesitation in recommending them.

Edgar · 16 December 2023

★★★★★ 2/5

Trustpilot

Don't expect much

It all started off well with a quick offer, I'll give them that. After that they got the job done in the end but that's about it. The service was lacking in personalisation - always rushing on the phone to the point that it was rude. If they'd spent more time listening, we wouldn't have been in the position that they didn't know we were trying to complete on the purchase of a property the same day, which added stress to an already stressful process.

ASN · 29 October 2025

★★★★★ 5/5

Trustpilot

Seymours Haslmere

Great service from the whole team at Seymours Haslemere. We had a number of challenges with our purchase and found the team to be proactive, communicative, transparent and organised. Special thanks to Paige and Joss for their support and professionalism throughout. Prior to buying our property, we also attended a number of viewings with Seymours, who were always punctual and well-informed.

Twr · 21 November 2024

★★★★★ 5/5

Trustpilot

Active and effective sales processing from start to end

Very prompt preparation for sale (photos, description etc)Very quick sale. Best & finals after first weekend realised an offer nearly 8% over asking price. Great cash buyer ready to move. Really active “sales processing” to interface between buyer and seller. Jenny was unflappable, despite a spot of diva stuff from our buyers solicitor. Helped bring it to conclusion in time for when we needed the money.

Stewart · 20 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Customer Service

To begin with, we were extremely sceptical regarding Estate Agents, due to a past terrible experience with another company. When we first met Mark, he was very professional and friendly, putting our minds at ease and actually said that he WOULD sell our property. We were still doubtful to begin with, but true to his word, Mark and his Team successfully sold our house. We cannot thank Mark and his team enough, for their professionalism, support and reassurance. There were a few problems along the way with other parties, however, we were kept informed of all developments and how the sale was proceeding.We fully recommend Seymours if you are thinking of selling your property. Mark, Alan, Billy, Helen and the rest of the Team should be really proud of their commitment and Customer Service. Cheers guys, it was a fantastic experience!!

Machine · 8 November 2023

★★★★★ 1/5

Trustpilot

Seymours 5-star reviews are fake

No true people will ever give this company 5 starts ! simply impossible ! totally impossible !Seymours 5-star reviews here on Trustpilot is made by them self.It is so easy to see if you read between the lines and check the patterns. So fake! To anyone who wants to cooperation with Seymour in Surbiton, London. I can just say: Don’t do it ! This kind of behaviour I experience from the staff is most rude and unprofessional I ever saw.

An · 24 October 2023