Seymours Prestige Homes reviews in Addlestone

★★★★★ 5/5

Trustpilot

Kudos to the team at Knaphill

Kudos to the team at Knaphill and Woking. Appreciate it. Recommended.Well structured and mannered dealings and communication. Posses ownership of the house hunt. Appreciable support in finding homes and suggesting available ones understanding what client is looking for.Readily reachable via email/ phone.Certain issue i found is some comments made in viewing are not true. Certain confirmations are made by assuming (may be this is person specific). So do confirm any such comments via mail and keep that as evidence in black&white so can vouch if any discrepancy later.Other than that haven't got any concerns or bad vibe with the team or the POC i was working with. Seymours was patient with the processing and did helped me on all my queries and handled well all the transactions with the sellers and conveyance.

Atul · 2 August 2023

★★★★★ 5/5

Google

Huge thanks to Tom and his team at Addlestone for all their help finding my mother her perfect property. They all listened to her needs and were extremely helpful every step of the way. I would have no hesitation in using Seymours again for any moving related matter. 5 stars to you all. Thanks so much again :-)

Alexandra · 19 June 2018

★★★★★ 2/5

Trustpilot

Poor communication

Poor communication. Emails not responded to. Most times an automated message says they can't take your call. A lack of updates regarding buying. They need to up their game or loose customers.

Bass_Pilot · 5 September 2025

★★★★★ 5/5

Trustpilot

Seymour’s was so helpful especially…

Seymour’s was so helpful especially Kirsty.she communicated with every step of the way.

Kim · 16 August 2024

★★★★★ 1/5

Trustpilot

Terrible Experience as a buyer

We have just pulled out of a house purchase and a large part of that was due to the incompetence of Seymours. Never told the sellers of any of our appointments to visit the house which caused so many delays, the solicitors they recommended we even more hassle to work with, any time we rang Seymours to discuss something they had no idea who we were even though we were speaking with them frequently, their manner came across as very lazy and uncaring. Im not sure what they were getting their commission for. When we pulled out they pushed the blame to us but and took no responsibility, if we had done the purchase through better agents we would probably be in the house now. Such a terrible experience and we feel so bad for the sellers as it could have been such a different story.

ER · 21 June 2023

★★★★★ 5/5

Trustpilot

Aaron was a great help

Aaron was a great help, find it tenants for our house promptly, have used this estate agents before and will continue to use them, so much better than others on the market, we were kept updated all the time on all developments.

Natalia · 23 June 2022

★★★★★ 1/5

Trustpilot

BEWARE THESE FRAUDSTERS!

I rented a property from Seymours recently and when I moved out they tried the classic tactic of falsifying/ exaggerating damages in order to profit. Mark on the worktop? Replace the entire worktop.Mark on the floor? Replace the entire floor. They tried to charge me for a replacement hallway bulb that stopped working shortly after I moved in. They even had the audacity to try and charge me for the entire place to be repainted even though it needed a coat of paint when I moved in! They honestly think that if they press you enough to pay their ridiculous 'damage' fees that you'll simply give in and pay due to ignorance or them threatening you. They think they can refurbish entire properties and bill tenants for the privilege, absolutely shocking behaviour. I've made a complaint about them and sent my evidence to the deposit holding company. If you're in the same situation, email me at seymoursarecriminals at protonmail.com and I'll happily pass on the evidence I have of them lying.

Rob · 11 June 2023

★★★★★ 5/5

Google

I cannot speak highly enough of the professionalism, attention to detail and care taken by Seymours Addlestone when selling our home which made what can often be a stressful time very straightforward. This was by far the best experience I have had buying and selling a house and I would not hesitate to recommend Anna and her team.

GREG · 19 June 2016

★★★★★ 5/5

Google

Just moved into our first home without any stress, very friendly team of people that always treated us with courtesy and patience. Chris was extremly helpful guiding us through the purchase and was always on hand to help. Would recommend them to any one looking to move home.PositiveProfessionalism

Craig · 18 June 2021

★★★★★ 1/5

Trustpilot

Bad business, morals and ethics

If I could leave, no stars, I would. Seymour’s of Addlestone are nothing but a bunch of sharks! I have my property up for sale with another agent. I have never approached Seymours to sell my property nor would I. They approached my daughter who apparently they had her telephone number and details listed as the owner of my property. They didn’t ask her if she owned the property when they called up but continued to ask if they could market it, how dare they! I had not even told my daughter, I was looking to move! According to GDPR rules, no details should be kept after a certain period unless that person has updated their consent, apparently the details they have are 3 years old and she has not been approached in that time by Seymour’s! Let’s get this fact clear SHE DOESN'T OWN THE PROPERTY! This has caused an argument within the family and caused no end of problems.If you’re looking to sell your property stay well clear of Seymour’s because all they want is their commission, they don’t give a damn about you as a customer. When I called the manager, I found him to be aggressive and couldn’t even admit they were in the wrong. I phoned back to get head office number and I was told they didn’t have it but they would call me back, it’s a good job I haven’t held my breath!!!!! This heavy-handed mob approach is not the way to gain clients and influence business!Having seen your response says it all! No proper apology nor how you intend to change processes to stop a repeat or how you hold information and data on people!

Cherry · 23 May 2023

★★★★★ 1/5

Trustpilot

Bad business, morals and ethics

If I could leave, no stars, I would. Seymour’s of Addlestone are nothing but a bunch of sharks! I have my property up for sale with another agent. I have never approached Seymours to sell my property nor would I. They approached my daughter who apparently they had her telephone number and details listed as the owner of my property. They didn’t ask her if she owned the property when they called up but continued to ask if they could market it, how dare they! I had not even told my daughter, I was looking to move! According to GDPR rules, no details should be kept after a certain period unless that person has updated their consent, apparently the details they have are 3 years old and she has not been approached in that time by Seymour’s! Let’s get this fact clear SHE DOESN'T OWN THE PROPERTY! This has caused an argument within the family and caused no end of problems.If you’re looking to sell your property stay well clear of Seymour’s because all they want is their commission, they don’t give a damn about you as a customer. When I called the manager, I found him to be aggressive and couldn’t even admit they were in the wrong. I phoned back to get head office number and I was told they didn’t have it but they would call me back, it’s a good job I haven’t held my breath!!!!! This heavy-handed mob approach is not the way to gain clients and influence business!Having seen your response says it all! No proper apology nor how you intend to change processes to stop a repeat or how you hold information and data on people!

Cherry · 23 May 2023

★★★★★ 5/5

Google

I just want to thank John who is the sales progressor at this branch. He has been amazing and so overly helpful going out of hid way to ensure everything was done correctly, could not fault him. Thank you so much.

Charlotte · 25 September 2024

★★★★★ 5/5

Google

Very helpful staff who helped us all the way with our purchase

Margaret · 16 February 2026

★★★★★ 1/5

Trustpilot

Frustrating experience as a buyer

As a buyer, Seymours were difficult to deal with. They didn't show up for appointments we'd booked, and we got bounced around different points of contact, making it hard to get updates. Then when we did find a house with them, we were harassed for updates on an almost daily basis, despite it being their clients, the sellers, that were holding things up. Their various branches do not communicate with each other, as we were still getting bombarded by other branches with details about other houses after we had found ours - most of which did not meet our requirements in the slightest. It all felt quite unprofessional and frustrating, unfortunately.

Megan · 11 May 2023

★★★★★ 5/5

Trustpilot

Excellent service.

From the first time I contacted the Guildford branch everyone I have spoken to has been friendly and really helpful.The advice given has been good and they always have time to discuss any concerns I may have.They had the house on the market quickly and accompanied all the viewings resulting in an acceptable offer in a very short time.I cannot fault the service that they have provided, and thank and highly recommend them.

Marise · 10 November 2023

★★★★★ 5/5

Google

They have been excellent. Took the house details and arranged the photographer on the wednesday and the maisonette was sold the following Tuesday. We left a key with them and they arranged the viewings. We are still sorting out the paperwork but so far Seymours have made it a relatively painless process by guiding us through each step. I would recommend them to anyone.

Ian · 18 May 2024

★★★★★ 5/5

Trustpilot

House Sale in Guildford

We sold our house in Guildford through Seymours. We had a couple of roadbumps along the way however at each stage we were given practical and sound advice by engaged and enthusiastic staff. The sales progression team especially stood out for us, actively managing the legal progression and getting us to a completion date with no problems.

Michael · 15 September 2024

★★★★★ 5/5

Trustpilot

Fiona was so lovely

Fiona was so lovely, very knowledgable about the properties she showed us and went above and beyond to try and find us a home. Highly recommended!

Benji · 5 October 2023

★★★★★ 1/5

Trustpilot

If I could I would not give any stars…

If I could I would not give any stars for Seymours in Godalming. The communication has been appalling and they do not value their customers. I would never use them again or recommend them. They appear to have a lack of understanding of what’s happening at every step in the chain when selling houses. Compared to other agents we have worked with there has been a lack of customer care and effort in concluding a sell.

Lisa · 10 August 2023

★★★★★ 5/5

Trustpilot

Seymours in Knaphill

We have used Seymours in Knaphill a few times now. They are excellent! Very efficient, helpful & friendly - especially Simon & Jeff. We would highly recommend them.

Sue · 8 August 2023

★★★★★ 5/5

Trustpilot

Excellent as the process goes on

Excellent as the process goes on. Ben, Brett and other Seymours staff are friendly, quick, and highly efficient. Their capacity to accommodate is exceptional. They pick up the phone in the sales office, and everyone seems to know about the property being sold. Ben found a keen buyer on first viewing, such is the skill of Seymours to match seller and buyer. Sellers in Woking, Surrey

Deepak · 26 March 2024

★★★★★ 5/5

Trustpilot

Great Service From Seymours Blackwater

The Blackwater branch of Seymours were really helpful in the marketing of my property. They were really proactive, getting viewings lined up and co-ordinated, I usually received feedback within an hour and never had to chase them. When I had a question I received a reply by email or phone very quickly.The next time I require the services of an Estate Agent, Seymours will be the first company I call and I recommend them as the best Estate Agent I've had to deal with.

E21 · 5 April 2023

★★★★★ 5/5

Trustpilot

A pleasure to deal with

Seymours Woking were great to deal with when purchasing our new property. They were always available and special thanks to Clarissa Crowther who went above and beyond to meet our required timelines.

Korey · 3 April 2023

★★★★★ 4/5

Trustpilot

A 12 year relationship

We worked with Seymours for over 10 years while renting our apartment, during which time they provided contract advice and assiduously collected our rent. When finalising our last tenancy (12 years) there was a slight glitch in the final reconciliation of accounts that was easily resolved because we had kept meticulous records. Susequently, Seymours found a buyer for our apartment, although their rcommended selling price for the property was somewhat above what was finally achieved. Maybe market changes got in the way!

Andrew · 21 March 2023