Seymours Prestige Homes reviews in Addlestone

★★★★★ 3/5

Trustpilot

Unsatisfactory service

We have been living in Woking for five years and have dealt with both the lettings and the sales office. In our most recent experience we have dealt with the sales office for buying our first house. Unfortunately Seymours have strong dominance in the house market in Woking so you are obliged to deal with them but the service is certainly unsatisfactory. During our - very stressful - house buying process we have been contacted by multiple different people at each stage, finding that confusing. When we made our offer in the initial stage, we asked for sink replacement as part of the offer. The offer was agreed but we later found that Seymours did not communicate this term to the seller, who didn't want to accept it later. Seymours offered to pay for cleaning the sink as an apology, which we accepted but still doesn't cancel the disappointment. We were pressed at the time of the sales of memorandum when we were selecting our solicitors, up to the point where we were told the house would have been put back on the market without an answer on the day. We did answer on the day, but things were relatively stagnant in the days afterwards, so we didn't understand the reason for the pressure. After the agreed offer we renegotiated with the survey results and although Seymours would claim they have made any interest in assisting us, we think they have primarily acted in the interest of the seller as the seller never offered once an offer even £1000 lower towards our renegotiation price. We achieved a renegotiation price only by threatening to leave the deal. Seymours would claim it was successful thanks to them, but we have felt strong feeling of distrust in them throughout the process. This was the first time we bought the house and although it is difficult to evaluate seller, agency or solicitor's responsibility, we felt the process was clunky and unnecessary long, with frequent miscommunications and repetitions. This does not mean it is Seymours fault, but certainly we can't claim that Seymours service has been stellar, hence why I can't give 5 stars.A big positive was the mortgage dealer they recommended to us, who has been very supportive.

Luigi · 1 October 2023

★★★★★ 5/5

Trustpilot

Excellent service

During our recent house sale we received an excellent service form the Seymours Team. Adam set a realistic price for the property and he and his colleague Chris achieved the price we wanted to achieve. The support from Clive throughout the process in liaising with and chasing up the lawyers, our purchasers and also those connected with our own house purchase was excellent and really drove forward the whole process.We were impressed with the service received and a very big thank you to the entire team. We would highly recommend them.Tim & Alla

Tim · 1 October 2023

★★★★★ 5/5

Trustpilot

Great experience for sale and purchase

Great activity from start to finish with plenty of viewings for my sale through to completion. The whole team contributed during and after sale agreed with continuous follow up, sound advice and great communication throughout.They also understood what I was looking for in my purchase and showcased very relevant properties around my specific needs.Above all, a great experience and my thanks to all the team for their hard work and efforts in securing my sale and purchase.

Kay · 11 December 2023

★★★★★ 5/5

Trustpilot

Brought us home.

Fantastic service from Stewart and the team helping sell our house and move back to the village we wanted. Through the choppy market of the last 18 months they found us our forever home.

Gareth · 8 August 2023

★★★★★ 5/5

Trustpilot

A five star service from Jenny

A five star service from Jenny, Sam and the team at Seymours in Surbiton. I would not hesitate to recommend this professional and friendly estate agent

Paul · 13 February 2024

★★★★★ 5/5

Trustpilot

Very professional from initial visit would highly recommend

Very professional from initial visit. Communication excellent always given 24 hours notice for viewings. We would like to say a special thank you to Alan for pushing the last few stages through.

Janice · 28 September 2023

★★★★★ 5/5

Google

I booked some viewings and Michael Torchio was an amazing young sales guy who gave us a lot of advice before making our buying decision. I'd like to thank him for his professionalism and being honest with his clients. Thank you very much for your service

Rami · 18 June 2022

★★★★★ 5/5

Trustpilot

Service from Seymours was absolutely…

Service from Seymours was absolutely fantastic from the initial marketing of the property through to sale completion. Seymours were very responsive throughout the process and kept us fully informed. Would have no hesitation whatsoever in dealing with Seymours/Burpham again should the need arise. Would happily recommend Seymours/Burpham to others looking to buy/sell properties in the Burpham area.

Gary · 5 December 2024

★★★★★ 5/5

Trustpilot

Seymour’s have been great

Seymour’s have been very patient with us as we have touched base every few years to check out the local market. On finally finding a house we loved they helped sell our house within two days at asking price. Super friendly, easy to chat to and nice that they are local and know the area very well.

Kate · 3 December 2024

★★★★★ 5/5

Trustpilot

Quick smooth sale

Simon and the team were very friendly and professional throughout. I received regular updates on the sale of the house which went through smoothly and quickly. I would definitely recommend using Seymours.

Vicki · 22 September 2023

★★★★★ 5/5

Trustpilot

Great experience with the sale of 2…

Great experience with the sale of 2 properties this year. Both were completed quickly with good efficient buyers.

Anna · 9 July 2024

★★★★★ 5/5

Google

Pam Thompson = star. Always there to help and/or answer questions. Would recommend.

Ollie · 16 March 2026

★★★★★ 5/5

Trustpilot

Friendly, hard working estate agent

Seymours Knaphill have been excellent. Staff were friendly and supportive at all times. They achieved a quick sale and then worked tirelessly to keep viewings going after the first sale fell through, so it wasn't long before we had a second offer.Seymours have a dedicated 'back room' team, which means that the agents can focus on the task of getting your property sold. This works very well.

Dental · 19 June 2024

★★★★★ 2/5

Trustpilot

Could have been less stressful

Buying and selling properties is undoubtedly stressful. I found the initial meeting very friendly and positive. In retrospect, I think the price set was too high and I should have improved the bungalow before putting it on the market. I think the fact ‘it needed a lot of work’ led to loss of potential buyers and the drop in price needed to sell 7/8 months later was much greater than the amount of money required to upgrade. I guess we all hoped for a quick sale.Seymour’s undoubtedly worked hard to show many potential buyers the property for which I’m grateful.Once a buyer’s offer had been accepted there were many queries and I was not reassured that as a result of further surveys etc that the buyer was committed until out of the blue they wanted to complete the sale within the week. Exchange or completion dates hadn’t been discussed. Maybe a solicitor issue.However I felt forced to accept an early completion date which made things very difficult to arrange clearing and cleaning of the house and garden.We managed to do this working around the clock and I handed the keys in to Seymours and was met with frankly a disappointingly under whelming response. I thought estate agents usually made completion date a special occasion with flowers etc for the parties concerned! Clearly I am out of date.

Ailsa · 7 September 2023

★★★★★ 5/5

Trustpilot

Would 100% recommend

Fantastic experience start to finish. 3 months from viewing to completion thanks to fast acting staff which surpassed all expectations. Incredibly helpful and quick with emails - responding to all of my (many, and potentially silly) questions as a first time buyer. Constantly checking in to make sure everything was going smoothly, and following up quickly on enquiries.

Hn · 1 November 2024

★★★★★ 5/5

Trustpilot

Blackwater - Aiden

I worked with Aiden, he was extremely professional and very easy to talk with. He got the house sold in a very quick manner. My recommendations are for Seymour’s. Great communication and very professional. Thank you!

David · 30 April 2023

★★★★★ 5/5

Google

A great service from Seymours Estate Agents in Addlestone in selling my property. David Tom and Max were always willing to go out of their way to ensure the sale of my home went through as quickly as possible, despite a couple of unpredictable curve balls! I cannot thank them or praise them highly enough.

Frances · 18 June 2020

★★★★★ 5/5

Trustpilot

We used Seymour’s camberley to sell and…

We used Seymour’s camberley to sell and we couldn’t recommend them enough, they were there every step of the way to help get our sale through, even when things became difficult as they inevitably do Harley was there to help and resolve any problems.We cant thank Seymour’s enough !

Mark · 23 October 2021

★★★★★ 1/5

Trustpilot

Deceived by Seymours to proceed with purchase

Seymours tricked us with the completion date for purchasing a property, never-ending chains, etc. When we were about to pull out due to delays, they told us we would be able to store our belongings at the new property's garage the day before completion. The person who said to have arranged this (I have it written on emails) is now on annual leave and we've found ourselves stuck in the street with our belongings. No words to describe the unprofessionalism, let alone the integrity of these Seymours people.

Belén · 16 August 2023

★★★★★ 5/5

Google

Natalie, Ronnie, Daniele and the wider Seymours team were all incredibly responsive, friendly and continuously went the extra mile to help our sale move through, especially when things got difficult! We cannot recommend them high enough

Greg · 3 August 2025

★★★★★ 5/5

Google

James and his team provided exceptional service from start to finish with honest and realistic pricing resulting in a quick sale at the full asking price. Great feedback and service levels throughout. Highly recommended!

Louis · 18 June 2023

★★★★★ 5/5

Trustpilot

Seymours in Haslemere have been second to none...

Seymours in Haslemere have done a brilliant job in not only marketing my home and securing a good buyer at a fair market price, but also in representing me in the purchase of my next home. Joss, Lily, Paige and Louis have been my contacts throughout and they've all been top notch. I'd highly recommend this business if you are looking at your options when selling or buying a property. It is also worth mentioning that my sale/purchase process was achieved in a very challenging market in mid-2023 with constant changes in interest rates and the havoc that created for buyers and sellers. Seymours kept the show on the road and focused on the task in hand despite the challenges. I'm very happy with my choice of estate agent and I'd highly recommend this team.

Therese · 11 August 2023

★★★★★ 2/5

Trustpilot

Not the best experience

Seymours are well known in Woking and they gave a very competitive fee and price so we opted for them. They were aggressive at getting people through the door as their main tactic. Meant we had a lot of viewings which was good but we didn't have any offers early on. Had to cut prices a couple of times, and then they released a similar property a few weeks later which really put us on the back foot. Felt they had overpriced us from the off. All good getting people through the door, but felt that it was a numbers game more than anything and we had bad luck too. When we did finally get an offer, it was lower than hoped (almost 15% lower than the first quoted - to be clear, the market was trending downards too). We had been waiting a while so we accepted only to find the buyer raising issue after issue. Not sure how the property was pushed to the potential buyer but Iit got too much as they asked for discount after discount, so we decided to pull it from them and moved to another estate agent in the area. We sold through them within 6 months. Other people seem to have a good experience with Seymours Woking, but ours wasn't the best

Mike · 11 August 2023

★★★★★ 5/5

Trustpilot

Fantastic customer service and end results

James and Anna along with the team were fantastic with supporting us to find a home that suited us and met our needs, not just in terms of cost but also size, space and future growth. They took the time to listen, take notes and actually spend quality time with us to understand what we are after which has put us in such a better place. If ever we move again, we'll be calling seymours in Addlestone.

Ghulam · 24 October 2023