Every review we hold for the Addlestone office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOutstanding
From start to finish, an outstanding service. Every staff member was responsive, communicative, helpful and informed. No false promises, no hidden costs, no pushy sales people, no outrageous contract conditions. I can my recommend Seymour’s highly enough!
Joanna · 8 November 2023
Agent replied · 15 June 2024
Joanna, if there's one thing we're all about it's No false promises, no hidden costs, no pushy salespeople, no outrageous contract conditions. We only treat people the same we we expected to be treated. Thank you so much for the comments.
★★★★★ 5/5
GoogleBrilliant team, helped us to quickly list and sell our house, great communication and professional approach. Especially big thank you to Anna who was always on the ball and very knowledgeable and kept us updated at all times. Highly recommended!
Justyna · 22 August 2023
Agent replied · 17 June 2024
Hi Justyna, Thank you for much for your lovely review. It was a pleasure to sell your beautiful house and we hope you have settled into your new home! Best Wishes from Anna, James and the Seymours Addlestone team.
★★★★★ 5/5
TrustpilotFriendly and helpful agents
A wide selection of properties available, all agents are friendly, responsive and helpful. Information is always passed from one agent to the next, so you always feel looked after. Property search was fast and very efficient so highly recommend!
Tunde · 12 September 2023
Agent replied · 15 June 2024
A recommendation is the biggest thing we can hope for. Thanks for the review Tunde.
★★★★★ 5/5
GoogleThank you very much indeed to Adele who has just helped us find our new home in Surrey. She is friendly, open, enthusiastic, knowledgeable, caring and really helpful.
James the Manager was working late in the evening to let us know that our offer had been accepted which we really appreciated as it was fantastic news. Thank you.
Michelle too has been very friendly and helpful. Thank you.
In fact Seymours across the county have been absolutely brilliant in helping us find our new home. Totally recommend them.
🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
Odette · 12 December 2022
★★★★★ 5/5
TrustpilotThomas is perfect
Thomas is perfect, he always nice smile, friendly and really helpful, and patient. He took almost a hour to assist me to answer the purchase questionnaire, provide a useful information to me. He is worth to get five stars.
ANGEL · 5 September 2023
Agent replied · 15 June 2024
There's so much more to just buying, selling and renting. The never ending trail of paperwork that's required is often a minefield when you're not used to it. We're here to help with every little detail as long as it makes the whole property journey as enjoyable as possible. Thanks Angel.
★★★★★ 5/5
Trustpilotthe agency is very thorough and diligent
the agency (Surbiton) is thorough and diligent. I am a buyer and I appreciated how the property was immediately marked "sold subject to contract" on websites as soon as they accepted my offer. When you're going through mortgage application etc, knowing that the property is no longer marketed is very comforting. I'm not sure if this is the general practice, or was specific to this property, but it meant a lot for me. Also, they did basic due diligence on me prior to passing my offer on the seller, which other agencies I offered with, didn't. If I become a seller one day, I'm probably going to look for this sort of attitude. The downside would be a slightly sluggish response rate, but in cases like that - I just called them. Other than that, I did not experience any discomfort dealing with them.My contacts were Sam Brown and Jenny Morgan.
Lana · 4 February 2024
Agent replied · 15 June 2024
Thanks so much Lana. We understand the importance of promptly marking properties as 'sold subject to contract' to provide reassurance during the mortgage application process. We're glad this practice provided you with comfort and peace of mind.If you ever decide to sell in the future, we'd be delighted to assist you with the same level of professionalism and attentiveness. Thank you for choosing us, and please don't hesitate to reach out if you need anything in the future."
★★★★★ 5/5
Trustpilotthe agency is very thorough and diligent
the agency (Surbiton) is thorough and diligent. I am a buyer and I appreciated how the property was immediately marked "sold subject to contract" on websites as soon as they accepted my offer. When you're going through mortgage application etc, knowing that the property is no longer marketed is very comforting. I'm not sure if this is the general practice, or was specific to this property, but it meant a lot for me. Also, they did basic due diligence on me prior to passing my offer on the seller, which other agencies I offered with, didn't. If I become a seller one day, I'm probably going to look for this sort of attitude. The downside would be a slightly sluggish response rate, but in cases like that - I just called them. Other than that, I did not experience any discomfort dealing with them.My contacts were Sam Brown and Jenny Morgan.
L.B · 4 February 2024
Agent replied · 29 December 2024
Thanks so much Lana. We understand the importance of promptly marking properties as 'sold subject to contract' to provide reassurance during the mortgage application process. We're glad this practice provided you with comfort and peace of mind.If you ever decide to sell in the future, we'd be delighted to assist you with the same level of professionalism and attentiveness. Thank you for choosing us, and please don't hesitate to reach out if you need anything in the future."
★★★★★ 4/5
TrustpilotWe recently completed the sale of our…
We recently completed the sale of our mothers house, Clarissa was really helpful when we encountered a problem and went the extra mile to get this sorted.
Anne · 26 July 2025
★★★★★ 5/5
TrustpilotSeymours Woking
We would like to thank all at Seymour’s in Woking for all your help with our move, from valuing our flat to securing our sale and onward purchase. Everyone has been very responsive, friendly, helpful, always keeping us in the loop on progress and chasing all relevant parties to ensure everything runs smoothly and on time. Special thanks to Lorenzo for your tireless energy in finding us a property and to Clarissa for all you’ve done to help secure our move. We really appreciate it and highly recommend the team!
Juliet · 5 October 2022
★★★★★ 5/5
TrustpilotGreat end to end service
Recent completely on a sale and purchase through Seymour’s, Horsell. Very much a team orientated agent who all work together with us.Charlie, Adam, Serena and Sandra always kept us up to date and communication was excellent. They know the local market very well and secured our dream house. I would definitely recommend to ensure you get a realistic valuation and successful sale or purchases
Simon · 28 October 2024
Agent replied · 29 December 2024
Thank you for your kind words! It’s wonderful to hear that Charlie, Adam, Serena, and Sandra provided you with such great communication and local market expertise throughout your sale and purchase. We're delighted to have been part of securing your dream home and are grateful for your recommendation!
★★★★★ 2/5
TrustpilotGo Elsewhere
Slow communication with us as well as communication within their own office - don't blame it on the international factor, that should not have been an issue, especially since you said you deal with international customers all the time. Typos in communication via email as well as on printed property brochures as well as online listing. This is a huge negative and extremely unprofessional. And, still typos in email correspondence after complaining about it. Again, not professional at all for those kinds of typos. Recommended a horrible solicitor but then only recommended a slightly less horrible one after that, but they didnt seem very concerned with our solicitor issues because at that point, they had already made the sale. On that note, I could have and should have used a private solicitor. Would not use Seymour's again.
Judy · 9 January 2024
Agent replied · 15 June 2024
Thank you for the feedback Judy. The communication delays and typos are certainly not reflective of our standards, and we are actively addressing these aspects to enhance our service.Regarding the solicitor recommendations, we acknowledge your concerns. Your experience and comment are invaluable, and we are committed to learning and improving.
★★★★★ 5/5
TrustpilotGreat team, really helpful, stepped up to make things happen!!
We contracted Seymours Camberley to sell our property, and then ended up buying through them aswell. Throughout the team were a great help. They were personable and available at all times. They helped us navigate some challenges and really stepped up to help secure resolutions to some issues that held up our contract exchange and completion. All in all a great team to work with.
Rob · 8 October 2024
Agent replied · 23 October 2024
Thank you so much for your kind words Rob. It was a pleasure to work with you on both the sale and purchase of your property. We're really glad to hear the team was helpful and accessible throughout, especially during those more challenging moments. Securing resolutions is what we strive for, and we're happy we could assist in moving things forward. If you ever need anything in the future, we’re here to help. All the best in your new home!
★★★★★ 5/5
TrustpilotQuick introduction of good potential buyers.
Nick visited in February when we still had a tenant and the flat was quite tatty. Three months later, after a refurb, he came round and revised the estimate upwards to reflect the improvements. In the event, we had four viewings in five days and got an offer in excess of the new valuation.Well done indeed. Sale not done and dusted yet but full expectations of a prompt and successful completion.
Stewart · 24 June 2024
Agent replied · 23 August 2024
Thank you for sharing your experience Stewart! We're glad Nick was able to provide an updated estimate that reflected the improvements. It's fantastic to hear that you had such a quick response with multiple viewings and an offer above the new valuation. We're optimistic about a smooth and successful completion as well. Well done indeed!
★★★★★ 5/5
TrustpilotKirsty was amazing!
Kirsty was amazing!I was on the purchase side rather than them acting for me on a sale but despite this it felt like she worked with my wife and I to get the deal done!Would highly recommend their services to any one.
Bill · 4 April 2023
Agent replied · 15 June 2024
Thanks for leaving such a great review, Kirsty will be delighted to hear your comments.
★★★★★ 5/5
TrustpilotExcellent service
So many setbacks during my sale yet Seymours were great at keeping things moving. Big thanks to Amy!
William · 11 September 2024
Agent replied · 23 October 2024
Thank you, William! We’re so pleased that despite the setbacks, Amy and the team were able to keep things on track. We appreciate your kind words and will be sure to pass your thanks on to Amy!
★★★★★ 5/5
TrustpilotSerena has been so helpful
Serena has been so helpful, responsive and communicative with us along with the team at Seymours. We are very pleased with their help to date
Ros · 9 May 2024
Agent replied · 15 June 2024
Thanks Ros. It's not difficult to talk with everyone involved in the process and it certainly goes a long way to making everything a stress free as possible. It's a pleasure to work with you.
★★★★★ 5/5
TrustpilotEverything they did was professional
Everything they did was professional. They kept us informed with all the procedures and the sale went through easily.The team were very friendly and Claire was our contact in the office and was always friendly and courteous.
Keith · 15 August 2023
Agent replied · 15 June 2024
Thanks for the review Keith. Dealing with property is probably the biggest transaction in life to being professional with superb communication is so important. Thanks again.
★★★★★ 5/5
TrustpilotFantastic and professional service and…
Fantastic professional service and success received by Joss and the team . Thank you so muchD&R
R · 8 October 2024
Agent replied · 23 October 2024
We're so pleased to hear that you had a fantastic experience with Joss and the team. It means a lot to us that we could help you achieve success, and we’re glad you felt the service was professional throughout. If there’s anything more we can assist with in the future, don’t hesitate to reach out. It’s been a pleasure working with you!
★★★★★ 5/5
TrustpilotI would like to thank Sam Brown
I would like to thank Sam Brown, from beginning to end he was extremely helpful, keeping us updated throughout and made things as clear and as simple as possible. Very understanding and approachable. I would highly recommend as a result as very pleased with the service and communication. Thank you very much!
Rebecca · 10 January 2022
Agent replied · 15 June 2024
Thanks Rebecca for the very kind words, Sam will be delighted to hear them.
★★★★★ 1/5
TrustpilotDeserve Negative 5 Stars
Rogue agency to be avoided at all costs. They are ignorant of the market place, highly arrogant but above all they are incompetent. To compensate for their incompetence, they are abusive and heavily rely on gaslighting you on the phone but will not commit such sentiments to writing. They act against the best interest of their client, the seller. The only way they can sell a house is at less than its market value. They will verbally abuse and try and coerce you sell at any price in order for them to get their commission. They do this through falsifying data, being incapable of dealing with buyers professionally with competence and will harass you multiple times a day to apply pressure. When challenged they act like petulant children and do not fulfil their contractual obligations. To anyone looking for an agent, heed the multiple warnings about this agency being rouges. Selling a home is an extremely stressful process compounded tenfold by the abusive, unprofessional and incompetence of these agents. Extremely concerning for old or vulnerable sellers who may be bullied by their agents into making poor financial decisions that will negatively impact their futures and standard of living, all so they can gain a commission at any cost. Totally unethical and inhumane. Review relates to Horsell Office
Reviews · 28 November 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review Jackie. Your feedback is important, and we rely on hearing from our clients to ensure we’re doing a great job.Given the rating and detail in your review, this clearly was not the case for you, and we are sorry to hear this. Our customers are the heart of our business, and we understand that our job is to put them first. We are glad that we were able to get to a successful exchange and completion on your property in Ottershaw. After having been on with several other agents for over a year and having had to reduce the property several times before coming to Seymours, it must have been a relief that we were finally able to secure a buyer for you.From the start, it was clear that you were unhappy with ‘the process’ itself because it sounds like you fell out with all four of the previous estate agents when they hadn’t found you a buyer. We believe in honest, factual advice and have built our business on these principles. The data we often use comes straight from rightmove which shows the entire marketplace of who is selling what and for how much. Whilst it may not have been what you wanted to hear, it is what you needed to know, and we didn’t force you to go through with the sale at the offer you agreed to. It’s a shame you felt the need to leave us this 1 star review even though we were the only ones to be honest with you from the start on the price and market. As it’s the first ever bad review and having had over 100 Google reviews that were all 5 stars, in this instance, we are going to have to agree to disagree with your recollection and politely wish you the best of luck. Thank you, again, for taking the time to share your review, we hope you have a lovely Christmas in your new home.
★★★★★ 4/5
TrustpilotLetting my apartment
Aaron at the Camberley office managed to rent our apartment virtually after the first day of viewing.Following this, Annalise of the Woking branch took over and we have has an easy time up to the time of the actual move in day. Always available and actually answer emails and queries quickly which is unusual these days.I recommend Seymours and their agents who do not walk into a kitchen and state "this is the kitchen".
Miles · 4 April 2024
Agent replied · 15 June 2024
Hi Miles, thanks the for the 4 stars and for sharing your experience. Its been our pleasure to help, and if you need anything in the future, please feel free ti get in touch.
★★★★★ 5/5
TrustpilotGreat company to deal with
Our experience with Seymour’s was very positive, they were very proactive in presenting our property that resulted in a sale quite quickly. Thank you to Anthony and the team
G · 30 January 2024
Agent replied · 15 June 2024
Our team takes pride in being proactive and ensuring a smooth selling process for our clients. We appreciate your kind words and are thrilled that we could assist you in achieving a quick sale. Anthony and the rest of the team join me in thanking you for your recommendation. Should you ever need our help again, we'll be here to help.
★★★★★ 1/5
TrustpilotUtterly rude and unprofessional
A viewing was arranged for a rental property. I was told a time via telephone to then receive a confirmation email which stated a different time, I can live with that. I get to the property and no agent is visible but a resident is in the home by the window. Another person arrived with children to view the same property. After a few more minutes a man opens the door and stares, I ask if he is the agent and he says he is the colleague of the agent. I explain I think there is a mix up as my appointment was 5 minutes ago and another person has arrived to view, he replies no problem we get as many people in as possible. I said oh I wasn't made aware others will be viewing with me and it was a little uncomfortable. His reply "you're confrontational!" I said that's rather unprofessional and he repeats that I am confrontational. He then proceeds to tell me to go wonder round, I asked if he wants me to view the house on my own, he said "no you go walk about and I'll follow or I'll be in your way" I said that's a different way of viewing and I'm not comfortable roaming around someone's property like that and would at the very least would expect him to tell me about the property, he repeated I was confrontational and then sarcastically said "THERE'S THE BATHROOM!" I replied I think I will leave and he retorted good I think you should. I will never rent any property from Seymours thanks to the most unprofessional, arrogant, lazy and rude 'estate agent' AARON!People's houses deserve respect and Aaron lacks respect in abundance. I didn't appreciate an email asking me to "put in an offer" before I had even viewed the property either!
Susan · 23 November 2023
Agent replied · 15 June 2024
Dear Susan, we're truly sorry to hear about your experience, and we apologise for any inconvenience caused. This falls well below our service standards, and we take your feedback seriously. We'll investigate this matter internally to ensure it doesn't happen again. Please feel free to contact us directly to discuss this further and address any concerns you may have. Thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotThat house with the pink door
I found everyone on the team at Addlestone Seymour’s to be amazing it’s been a pleasure using them to sell our home and I couldn’t recommend them enough. Also a massive thanks to Anna ,James ,Adele and Michelle
Aston · 20 June 2023
Agent replied · 15 June 2024
Thanks Aston, that's a lovely review. Anna's team have been together for years now and are constantly trying to find innovative ways to make everyone's property journey as enjoyable as possible, but some things like good communication never change.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
