Regents reviews

★★★★★ 5/5

Google

Darcey and the team at Townends have been great and professional. Definitely recommend Townends for their helpful and pragmatic approach.

A · 13 April 2022

★★★★★ 5/5

Google

Finding a perfect property can be very hard and frustrating, but luckily for us, we have Artenis to thank after he made mine and my wife’s life so much easier. Super understanding of our situation, he was able to give us great insight for the perfect property that matched us! Thank you very much for your help Artenis,

Filipe · 31 March 2023

★★★★★ 5/5

Google

I recently let two properties with Townends. Max was a pleasure to work with and did a great job of finding tenants quickly and efficiently for a competitive price. Thanks.

Henry · 30 July 2019

★★★★★ 5/5

Google

Put my property on to rent with Max, who was my point of contact throughout. I wasn't the easiest landlord to deal with but Max was always contactable. He was absolutely fantastic to deal with and looked after me very well - I wouldnt go anywhere else now! A credit to the company and one of the best. Thank you Max!

Tara · 30 July 2019

★★★★★ 1/5

Facebook

Please avoid this agency in any and every way possible. I have not had no hot water for three weeks now and they have failed to show any concern or immediate response to the situation. It took 3 weeks for an engineer to come out, only to spend a minute at my home promising the hot water will work, only to have lied. Nothing was fixed, changed or altered. Every time me or my partner contact the agency it takes almost forever to get a straight answer or response from someone and calling the head office is even worse. I have also had no doors throughout a 1 bedroom apartment for over 6 months and although I have asked about this situation, I have been ignored several times; even during winter when a draft had run throughout my home. (needless to state the lack or security, warmness and safety this has caused for me and my family.) For the agency fees, deposits and rent private properties demand, the service is ridiculous and had ruined my first home experience. They show no care for you, your children or lifestyle. Stay clear of this company.

Kia · 18 August 2016

★★★★★ 1/5

Facebook

Would give zero stars if I could, terribly incompetent bunch of agents, total disasters from start to finish of our tenancy as five weeks after checkout we're still waiting for deposit. We rented a mouldy ground floor flat through them for 2 years and all we got told was to open the windows more.... Got ignored for days with any maintenance matter, whether the boiler was broken or toilet leaking, they couldn't care less. Nightmare, never ever again, would rather live in a tent!

Johanna · 8 March 2016

★★★★★ 1/5

Facebook

this company is the pits and I would advise everybody to stay well away ,they have conned my family for 6 weeks, and two days before moving in they said they cant move in, about four hours after paying them 3 months rent . my family have been and purchased all their furniture which is due to be delivered on Wednesday ,I am so angry and am going to consult a solicitor tomorrow , this company should be closed down before they wreck any more peoples lives

Patricia · 22 February 2016

★★★★★ 1/5

Facebook

DO NOT TRUST THESE COWBOYS. Despite agreeing a move out date for my flat with the landlord and Townends, after I moved out, Townends had failed to secure a new tenant (after informing me they had found one). After returning the keys to them I was left with an empty flat THAT I COULD NOT ACCESS and that I was still paying rent on. Do not trust Townends if you value your sanity. 1 star because I can't give them 0. Shocking.

Peter · 2 December 2015

★★★★★ 1/5

Facebook

As communicated by people on this forum, I cannot believe the degree of unprofessionalism displayed by the company and their agents. They have properties for which they take people's money (but they will still show up on their website and rightmove) and then cite legal loopholes to get out of the mess they put their clients through. It is one thing to be 'legally right' and a completely different thing to be 'morally upright'; the latter, I don't think the company has heard of. Hopefully this review and what several others have posted here will help prevent other people from falling prey to them.

Merin · 17 October 2015

★★★★★ 1/5

Facebook

I was a client/tenant of Townends for roughly a 9 month period after coming from an abroad location. I was treated fairly and adequately up to the point where I was moved into the property and started paying my rent. What one worker would say would be contradicted by another. My example is this, when moving into our property there was a damaged window. Nothing major, but something that would need to be taken care of. Our letting agent said that on our contract that we should not put a date as it would constrict the landlord, so we agreed. After 4 months of no contact from the landlord (whom we've never spoken to), we had to push Townends to get the job done. When speaking with one of the repair agents (sorry I don't know everyone's title), they asked me why I didn't put a time-sensitive clause on the repair, like it was my fault. I was just annoyed by the whole process and felt like I wasn't being respected as an equal. I don't know if this is the reality for every letting agent, but if I were to ever return to the UK I would not really care to work with Townends. I give a 'poor' rating because I do not believe I was treated 'fair'.

Jonathan · 9 October 2015

★★★★★ 1/5

Facebook

It is surprising that this company is still in existence. From all of the negative feedback and poor reviews online, it only further took personal experience to realise how absurd, ridiculous, and unprofessional this company really is. After dealing with 5 different people and sending several emails to both the Egham office and main office accounting the issues we have had nearly EVERY DAY for two weeks, we have gotten ZERO written confirmation of anything. Specifically, we have been dealing with new tenants moving into a property we have paid for. We told Townends a specific date we would move out, and instead a new date was already assumed and confirmed by them without us knowing. Additionally, a move in date has already been confirmed with the NEW tenants, which we were never told of either until after it had been confirmed. However, it was even more shocking that the landlord did not know of this confirmed move in date either! To date, this issue has not been resolved. If it wasn't for the forced rating of "1 star" I would have put "0" or negative if I could. If word-of-mouth proves influential in a companies reputation, I hope it would be this one. A word of advice? Improve your communication. It appears a lot of individual work at Townends (we know, we have talked to a different one every time we call!), so focusing on getting them to talk to one another would be a good start.

Sarah · 7 October 2015

★★★★★ 5/5

Google

I have rented an amazing flat from Regents in Addlestone. Their continuous support is outstanding! My direct contact was Max Anderson - who is the most professional and kind person who I ever known. I recommend this Agency to everyone who wants easy a good support and beautiful flat! No surprises, just clear results! Thank you Regents, thank you Max!

Jozsef · 30 July 2018

★★★★★ 5/5

Google

I was recently looking to rent a property for my son and was introduced to a negotiator called Max who was very knowledgeable about the area and very professionally in his approach. Although I did not end up renting a property I would wholeheartedly recommend Towends to my friends and family. 5 stars from me. Sonia Main

Sonia · 30 July 2018

★★★★★ 5/5

Google

What can i say Ben is brilliant and not bad at selling houses we tried 2 agents prior to townsend Ben was the 3rd and sold the property the rest of the agents where total rubbish curchods i would not touch with a barge pole they are complete liers

Renate · 13 April 2021

★★★★★ 1/5

Facebook

ヴァッカーロ エピファニオ Revolting, repelling, words can't express the repugnant attempt of service these bunch of outrageously incompetent people provide. A call to all the people victim of these unspeakable agents We have to come together to make issue them a Court order to stop them operate! (May 2016) Disgracefully unprofessional company, unable to provide any sort of service whatsoever, utterly unreliable. Never experienced such a level of incompetence anywhere else - speechless! (Jan 2016)

ヴァッカーロ · 19 January 2016

★★★★★ 5/5

Google

Myself and partner were very pleased with the service received by Regents, Addlestone. Beth and Rich were very professional through the whole process from placing the offer on the property, till the point of collecting our keys. We would definitely use them again in the future and recommend them to anyone.

Marc · 30 July 2019

★★★★★ 5/5

Google

I have dealt with multiple branches of Townsend and they have both been extremely professional .I dealt with Max who has worked incredible hard to find a property that ticked all my boxes. He was patient, kind, and listened to what I was looking for. Highly recommend abd would use again.

Zoe · 30 July 2019

★★★★★ 1/5

Facebook

Sorry can't recommend since one of your branded cars parked in a parking space as seen on fb 06-12-18 #slingsally Being in a blue badge space. With a blue badge causing a blue badge holder to. Prk in a. Space where there was danger to them and their child.. And. Wheelchairs especially need clear access. Sorry but had to do this. Happy. To. Update review when action taken.

Pixie · 6 December 2018

★★★★★ 1/5

Facebook

I really don’t know how this company is still going, there is no communication between the staff and definitely no communication between the agency and the tenants. We moved into the property and no proper hand over was completed and we were phoned on the morning of our move in to be told we needed to buy a fridge freezer which we were told was included in the property, no apology was given and no proper information passed on to us about the actual move in process or who would meet us at the property. Was told we couldn’t enter the property until 4pm due to it being cleaned but when arriving at the property found hair in the plugs still and toilets filled with lime scale and the shower covered in mould .. not very clean in my opinion. We were left without heating and hot water for the first week we were in which with 2 kids under 2 is not helpful!! Whilst in the property the agency had awful communication and took forever to sort out any issues we had which resulted in us having to go directly to the landlord to get anything sorted, this included being without an oven for over a month during Christmas. We have now moved out of the property in September and have yet to even received a phone call back after calling them over 30 times in regards to an update on the refund of our deposit. We have emailed the head of property management and has even been escalated to the director , although I don’t know how true this is as we have not received any sort of email or phone call. We sent our confirmation on the 18th October to receive of deposit back and our landlord also emailed on 18th as well. Emails ignored again and the head of property management had gone on holiday and not bothered to change her email to out of office so no emails were redirected, just sat in an inbox until she returned. Not setting a good example as a manager in my personal opinion.. Any time we call them all property managers are conveniently out or in a meeting, probably more interested getting the money of new tenants and getting them in than they are the current ones which are ignored and forgotten about. Here we are 7 weeks later and still no deposit and no communication!! I never post or complain but we really are been taken for mugs by this company!! I rang again today and was told I would have a phone call back even after it being marked as urgent , I didn’t hold my breathe on it as I knew no one would phone back and you guessed it right NO PHONE CALL BACK AGAIN!!! If you want to choose an agency that like to throw you in a property take your money and ignore you then townends/stirling ackroyd are your guys!!!! Absolutely shocking and disgusting!! The WORST estate agents I have ever known!!! I’m hoping by posting this they might actually pull their finger out and respond to me and give me my money back!

Anoushka · 15 November 2022

★★★★★ 5/5

Google

I was looking for a flat I didn’t know where to go to get a flat but ARTI helped me out with getting a really nice flat I really appreciate it his really good man best Agency in town I really recommend it 100%

Chenar · 31 March 2023

★★★★★ 5/5

Google

Would highly recommend Townsend Regents. I brought my first home through them and I found the service seamless, very polite team and the head negotiator Ben was always in contact day or night with updates or to answer any annoying questions we had - Genuine 5 star service!

Adam · 30 July 2019

★★★★★ 5/5

Google

I would highly recommend Townends Addlestone - Max & Katie were very helpful when I was looking for a rental property for my parents. They found one quickly and were very professional to deal with from the beginning to the end. They are very happy in their property.

Hayley · 30 July 2018

★★★★★ 5/5

Google

I've had bad experiences with estate agents in the past so was a little nervous about having to find a new house to rent. Katy the lettings manager has made the whole thing really easy, she's been super pleasant, empathetic and not pushy at all. Moving forward I will only be speaking to Katy for all of my renting/housing needs! Highly recommended!!!

Jodiann · 30 July 2019

★★★★★ 1/5

Facebook

Absolute shambles dealing with this company from start to finish, havent found a single person working for the company that can actually do their job properly yet, 6 weeks after moving out of one of their properties and matters still aren't resolved, there isn't any sense of wanting to get anything resolved by them either, I'd highly recommend AVOIDING at all costs.

Laney · 29 May 2019