Every review we hold for the Accrington office, from every platform, shown as written. First names only.
★★★★★ 3/5
GoogleHad a viewing booked for over a week with Eafield. After I walked 45 minutes to the viewing, they sent a message 5 minutes before the viewing time through a text. The person I was viewing the house for lived over 100 miles away. If they had to come up and view it themselves I I'm sure they wouldn't reimburse over £40 in fuel or train and 2 1/2 hours of time.
Also had a viewing a few weeks ago that we turned up to 15 minutes early. Shortly after arriving other people turned up that were also there for a viewing. It would be nice to know before hand if you are doing block viewing only. Then to top it off the guy ended up being 10 minutes late.
Edited - Thank you for your time and response. I have edited the rating to show my first experience as well as I became a tenant at one of your managed properties over 3 years ago and never had a problem until this year. P.s I never said that block viewings are a problem. However it is a bit more professional and curious if you inform people before hand and not just expect them to be greatful of an apology. Though the experience this time has been a 2 for 2 bad experience I accept it may have just been down to just the situation at the time. I will continue to look 1 more time and hopefully get a good enough experience to change the review more positive.
Rob · 26 May 2024
Agent replied · 24 August 2024
Rob, I have looked at this and I have to say your complaint is entirely justified and I can only apologise for what is agreeably a terrible level of service. My colleague had learnt of the property going a few hours earlier and simply not realised until the last minute, this is understandably frustrating. In respect of the additional comments, I cant apologise for having more than one person viewing this is very common as I’m sure you will also see elsewhere, simply due to the sheer demand and state of the housing market. The alternative is to tell people they can’t view.
Again, apologies if we were late, we’ve all been there and its sadly an occupational hazard. Moving forward should you see anything with us please ask for me directly and I will ensure your looked after to the very best of my ability, hopefully we can improve your experience significantly, there is no defending this poor show on our part. KR Paul
★★★★★ 5/5
GoogleEafield & Maple in Accrington is a highly recommended letting agency. They offer excellent communication and friendly service, making the entire experience very pleasant. They respond quickly to any housing issues, and repairs are handled professionally and efficiently. The rental properties are clean and well-maintained, which adds to the comfort of living. Highly recommended!
Daniel · 27 October 2024
★★★★★ 5/5
GoogleLibby and Hermione were excellent. Fast response and speedy action. Will use them again if needed.
Omer · 28 December 2025
★★★★★ 1/5
GoogleArrived to a viewing with several people walking in and out. House advertised was a recently renovated property with private yard. Clearly not what we expected, dust and dirt everywhere, new carpets apparently with paint all over the place, kitchen cupboards hanging off and a kitchen clearly not fitted correctly. Mold under the stairs and on the kitchen back wall. SHARED garden with 3 other houses and dog mess all over the garden which the agent said was from next door! Honestly appalling that this company allow people in with the state of the property and a waste of my time!
Matt · 26 April 2024
Agent replied · 24 August 2024
I’m sorry you aren’t happy with other people looking at property, as I recall the first thing, I did was apologise to you for the property needing cleaning and the fact that we had multiple viewings. Sadly, there are so few properties and so many people looking for accommodation now that it is necessary to block book some appointments, the alternative is we simply aren’t able to show you or others around. We may have rushed bringing the property to the market for these reasons, but you were assured the property was waiting to be cleaned. This said you are correct about the yard and I have corrected the description, simply a human error at our end and in light of the apology offered to you for the dust and neighbours mess I’m not sure your experience warrants a 1* review. I wish the best in your property hunt.
★★★★★ 5/5
GoogleFollowing on from a recent enquiry for a rental property on behalf of my Mum & Dad, I have found the team and Eafield & Maple to be super responsive and helpful. It has been rather difficult logistically, but they have been so helpful and really gone above and beyond. A special shout out to Libby, who really had gone the extra mile. Thank you!
Chris · 27 March 2024
★★★★★ 5/5
GoogleHave used Eafield & Maple to acquire a rental property for a family member.
I dealt with Libby who made the whole process quick & smooth, great work, many thanks!!
Martin · 9 August 2025
★★★★★ 5/5
GoogleMy Nephew has just rented a apartment from
Eafield & Maple
I delt with Libby
She was lovely couldn’t do enough for my nephew
He has Learning Disability’s and Autism
She was so kind and understanding
I can’t thank her enough
Thank you so much
uncle Rocco
Rocco · 13 April 2026
★★★★★ 5/5
GoogleI moved into a property due to my previous landlord selling the house we were renting.
Hermione was fab from start to finish. She kept me updated with each process and once moved in, she always got back to me and pushed things to make sure they were dealt with.
Hermione has been so accommodating, especially with the fact I have recently been diagnosed with an autoimmune disease which really restricts my activities when I flare up.
Hermione advised me when I requested to move into a more accommodating property, even though I am still in contract.
She assured me what the steps are amd helped me with recommendations when moving on.
Unfortunately I did not end up going with Eafield and Maple as the property I have found really sees to my health needs.
Although Hermione was extremely understanding of my situation and wished me all the best moving forward.
Hermione is a real asset to Eafield and Maple. She always got back to me and was always on the other end of the phone of I needed anything.
Really happy with her customer service and everything what comes with it.
Fab staff, even the plumber. He was away on holiday when i called and he answered and still attended to my needs. Top staff working for eafield and Maple. Really happy with the service 👌🙏
Charlie · 8 November 2022
★★★★★ 5/5
GoogleAfter months of looking at other properties with other estate agents and either being flat out refused because we have a dog, or just simply being told we hadn't applied when we had sent ALL of our personal details and proof of ID to them, it was a delight to finally meet a team that actually cares about potential tenants!
The gentleman who showed us round the property was funny and engaging, and gave us all the best advice about how to apply and what information and assurances to include in our application. When we did apply, the ladies in the office were polite and helpful and extremely efficient.
Laura handled our case brilliantly and was quick to let us know how our application was developing, contacting the landlord and us as soon as any relevant information came in and advising us what to do next. Thanks to her representing us we are now due to move into the property in a few days' time, and from start to finish this has been the most enjoyable application we have ever made.
Many thanks to Laura and the rest of the team for being such a friendly and helpful group of people to encounter in this difficult game of getting into a decent property that we are so looking forward to living in!
Any future landlords or tenants would benefit greatly from using the Eafield and Maple team, and other estate agents should definitely take note on how to care for potential customers. This is exactly how it should be done!PositiveResponsiveness, Quality, Professionalism, Value
Paul · 25 August 2022
★★★★★ 5/5
GoogleI am new to the rental market after owning my property for years I decided to sell and move to Spain but due to unforeseen circumstances I have had to move back, I could not thank Libby and Hermione enough for all of there amazing help and guidance and making this transition a very smooth one for me.
Thank you to the entire team.
Buster · 11 December 2023
★★★★★ 5/5
GoogleThese guys are excellent nothing is to much trouble for them Libby has being our main contact at the office ,Paul and Hermione have always being able to help us out if Libby was unavailable. We have dealt with some pretty shocking letting agents in the past but these guys are nothing in comparison and we would definitely recommend them to anybody
Steven · 27 December 2023
★★★★★ 5/5
GoogleI have recently rented a property with Eafield & Maple. Hermione was my point of contact has been incredibly helpful, she kept me up to date throughout the process and now I am in the property she is still as helpful and efficient as ever. Couldn't recommend her more 😊 …
Laura · 25 July 2024
★★★★★ 5/5
GoogleEafield & Maple - An Estate Agent that really Cares!
I cannot recommend Paul and his team highly enough, they're a fantastic and friendly service!
I've used E&M for over 8 years to rent out my lovely home and I found them very professional and amazing to work with, always giving me friendly and honest advice.
I wouldn't go with anyone else!
Paul · 2 December 2023
★★★★★ 5/5
GoogleHermione was very friendly, helpful when I found myself in a difficult situation with my house being put up for sale. Very happy with the house I have found and looking forward to making it my own! Spoke to libby on a number of different occasions too who was also very nice and friendly!
Keeley · 26 April 2024
★★★★★ 5/5
GoogleLibby was very kindly helping me along the way of my application which was very fast and easy to do. Communication was always very clear and I felt like I was being listened to whenever I had questions. I would 100% definitely reccomend eafield&maple. Thankyou so much to Libby for making sure I felt comfortable and not rushed with anything.
Georgia · 18 December 2023
★★★★★ 5/5
GoogleThese guys are excellent nothing is to much trouble for them Libby has being our main contact at the office ,Paul and Hermione have always being able to help us out if Libby was unavailable. We have dealt with some pretty shocking letting agents in the past but these guys are nothing in comparison and we would definitely recommend them to anybody
Stíofán · 25 October 2023
★★★★★ 5/5
GoogleI have found efield and maple to be a fantastic estate agents, especially Libby who went above and beyond her duties. I would definitely recommend them to anyone
Angela · 7 May 2025
★★★★★ 5/5
GoogleI have been a tenant in a property managed by Eafield and Maple for a number of years. If I could leave 6 stars I would have. Even with an awkward landlord Paul has been a great agent throughout. I’m sad that he couldn’t remain my letting agent but moving 250+ miles away it isn’t possible! Thank you so much Paul and the ladies who work hard in the office. You will be missed!
Lyndsey · 10 August 2022
★★★★★ 5/5
GoogleThese guys are excellent nothing is to much trouble for them Libby has being our main contact at the office ,Paul and Hermione have always being able to help us out if Libby was unavailable. We have dealt with some pretty shocking letting agents in the past but these guys are nothing in comparison and we would definitely recommend them to anybody
Stíofán · 3 September 2023
★★★★★ 5/5
GoogleAmazing experience and customer service from viewing to applying and moving in. Cannot reccomend them enough. Libby was a star! Always making sure everything was quick and efficient and making sure we knew what we were doing
Aysha · 12 December 2024
★★★★★ 5/5
GoogleCan highly recommend this company, all staff I have come into contact with during my journey for finding a new rental have been extremely helpful, supported me through the whole process with extensive knowledge and understanding. Lovely …
Debbie · 14 March 2026
★★★★★ 5/5
Google19 years of exceptional customer service from Paul, Nic and the letting team, for which I am extremely grateful. I was always kept updated with any developments etc, which was a godsend, as I lived 200 miles away, so needed that trusted relationship from the get-go. Honest and unbiased advice from Paul at all times which was truly appreciated, and then when I decided to sell the property, it was the smoothest, and easiest process as the sales team did all the work for me. The house sold within weeks and I cannot fault any aspect at all. I wish Paul and the team continued success. Thank you.
Julie · 6 July 2020
★★★★★ 5/5
GoogleI rent through eafield and maple and I have had nothing but a good experience with them especially Hermionie and Paul when I have had problems they have always responded and dealt with them in a timely manner and also very friendly and approachable. I can’t thank them enough. Thank you 😊 x x x …
Kirstie · 24 August 2023
★★★★★ 5/5
GoogleWhat a fabulous experience. Laura was brilliant, very attentive & professional. She gave my son lots of information about renting a property which made him sit back and re-evaluate what he really needed to find the right place. When we asked to change some accommodations to view there were no questions asked & we felt that nothing was too much trouble.
Thank you so much for your help Laura, you truly are a valuable asset to Eafield & Maple.
Kaeren · 6 July 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
