4/5
TrustpilotAll good
All good Excellent handling thing etc
Agent replied · 10 June 2024
Thanks for the great review. We will pass this onto the team.
Trusted Agent profile · Aberdeenshire
DJ Alexander Aberdeenshire reviews
★★★★★
1,541 reviews across 2 platforms
20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
DJ Alexander's office in Aberdeenshire, at 20 High Street, is rated 4.4 out of 5 across 1,541 reviews on two platforms, including 36 Google reviews rated 3.7.
Reviews
Every review we hold for the Aberdeenshire office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat Experience
Great service and very helpful team
Agent replied · 10 June 2024
Thanks for the great review. We will pass this onto the team.
1/5
TrustpilotLandlord
Even as a landlord the lack of customer service is just beyond belief.My tenants have also had no or little service. Stay away at all costs!
Agent replied · 10 June 2024
Hi Ian,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved. In order to do so, we kindly ask you to share more details about your experience, so that we can look into this matter for you. Feel free to contact me at KevinFraser@djalexander.co.uk and include the address of the property.
5/5
TrustpilotThank you for your quick response and…
Thank you for your quick response and real help in finding an apartment.
Agent replied · 10 June 2024
Hi, thanks for the great feedback.
5/5
TrustpilotSecond time renting with DJ Alexander
This my second time renting with DJ Alexander and the process of registering was really quick and stress-free. If there was anything I was uncertain of, the team went out of their way to explain everything with an email or a call. Laura McTaggart was lovely and extremely helpful in guiding us moving in!
1/5
TrustpilotI've yet to receive a single response…
I've yet to receive a single response to any of the emails I have sent about a number of properties, over a number of weeks. Absolutely useless.
Agent replied · 10 June 2024
Jenni, if you would like to send me an email with your requirement then i can look into this for you. The property market is extremely busy in Edinburgh at the moment so i am sorry if your email has been overlooked. You can also call us on 0131 558 3000 and speak with a member of our enquiries team. They are available Monday to Thursday 09.00 to 17.30 and Friday 09.00 to 17.00.Kind regardsSteve RobbinsHead of Customer Servicesteverobbins@djalexander.co.uk
1/5
TrustpilotI've yet to receive a single response…
I've yet to receive a single response to any of the emails I have sent about a number of properties, over a number of weeks. Absolutely useless.
Agent replied · 22 October 2024
Jenni, if you would like to send me an email with your requirement then i can look into this for you. The property market is extremely busy in Edinburgh at the moment so i am sorry if your email has been overlooked. You can also call us on 0131 558 3000 and speak with a member of our enquiries team. They are available Monday to Thursday 09.00 to 17.30 and Friday 09.00 to 17.00.Kind regardsSteve RobbinsHead of Customer Servicesteverobbins@djalexander.co.uk
5/5
TrustpilotStaff were very competent
Staff were very competent, friendly and helpful which made the process for partner and I super swift and easy and stress free! Shout-out to Caroline for consistently keeping us up but I date Would recommend using DJ Alexander estate agents.
5/5
TrustpilotThanks for the support!
Fantastic support from Louise Thomson Daly at DJ Alexander! Very helpful and quick responses.
Agent replied · 10 June 2024
Hi, thanks for the great feedback, I will make sure to pass this onto Louise.
5/5
TrustpilotDonna at DJ Alexander made our lives so…
Donna at DJ Alexander made our lives so simple and easy it has been a very painless process to find and secure a lovely flat.
Agent replied · 10 June 2024
Hi Sarah, thank you for the great review!
5/5
TrustpilotVery please with all the information…
Very please with all the information provided with Mark, he was very clear and patient with all my enquiries regarding a flat application process.Thanks MarkDavid
Agent replied · 10 June 2024
Hi David, thank you for the great review!
5/5
TrustpilotHeather was brilliant
Heather was brilliant. She was very patient every step.
1/5
TrustpilotWorst letting agent
Worst letting agent I've ever been with. Ignored and even CLOSED complaints without responding. Left me with no heating. Didn't give a damn about losing a paying tenant. Avoid!!
Agent replied · 10 June 2024
Hi Andrew, we apologise your feedback has gone unattended for so long, we've only just become aware of this review. Even thought it's been a few months, we'd really like to speak to speak to you to see if we can help and to understand how we can improve. If you would be interested in chatting, please free feel to contact our Associate Director Rob Trotter on robtrotter@djalexander.co.uk and he will make your query a priority. Many thanks.
5/5
TrustpilotWe were assisted by Keiran and Sandie…
We were assisted by Keiran and Sandie on securing our property and can not thank both of them enough, both super helpful and efficient. Turn around time and communication was spot on and can’t wait to move in. Thanks again!
5/5
TrustpilotSuper fast service from Dale at DJ’s…
Super fast service from Dale at DJ’s within ten mins sent out a contractor for my gammy sink! Cheers Dale!
Agent replied · 10 June 2024
Hi Scott, thanks for the great feedback.
5/5
TrustpilotGreat Customer service with Quick and Simple Application process.
My experience with DJ Alexander was great and effortless. Throughout every phase: flat searching, viewing, application to finally handing over the flat everyone was fast, corteous and professional. Colin D. was a great help throughout the whole process. He answered all of my many questions during my first viewing and was very knowledgeable about the property.
5/5
TrustpilotExcellent service and excellent staff.
Excellent service and excellent staff
Agent replied · 10 June 2024
Hi, thanks for the great review.
5/5
TrustpilotVery helpful everything went smoothly a…
Very helpful everything went smoothly a few repairs to be done but was sorted very quickly
Agent replied · 10 June 2024
Hi Annette, thanks for the great feedback.
5/5
TrustpilotGreat Edinburgh Staff!
Dionne over at the Edinburgh branch was fantastic! Tireless in their efforts to navigate a change in a current lease, I greatly appreciate how kind, considerate and professional they were with me from start to finish. Definitely recommend!
1/5
TrustpilotTerrible
Terrible. Terrible. Terrible service.
Agent replied · 10 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotProbably the worst agents in Scotland I…
Probably the worst agents in Scotland I have ever dealt with Mr Alexander should be ashamed- please use an independent agency instead (including landlords!)
Agent replied · 10 June 2024
Hi Chris, you have not left any details so I cannot reach out and get a fuller understanding of what your issues are. I will leave my details and would ask you to reach out to me. Steverobbins@djalexander.co.uk
5/5
TrustpilotQuick and Efficient
Another quick and efficient sourcing of tenants for me by DJ Alexander. Much appreciated!
Agent replied · 10 June 2024
Hi, thanks for the great feedback.
5/5
TrustpilotIt was great that you managed to get a…
It was great that you managed to get a tenant in place so quickly
Agent replied · 10 June 2024
Hi, thanks for the great feedback.
5/5
TrustpilotHi, Thanks for your wonderful support you are always approachable
Hi,THanks for your wonderful support.
Agent replied · 10 June 2024
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about DJ Alexander Aberdeenshire
How many reviews does DJ Alexander Aberdeenshire have?
DJ Alexander's Aberdeenshire office has 1,541 reviews across two platforms: 36 on Google, 1,505 on Trustpilot (across the whole business).
What is DJ Alexander Aberdeenshire's rating?
DJ Alexander Aberdeenshire is rated 4.4 out of 5 across all 1,541 reviews, and 3.7 out of 5 on Google from 36 reviews.
Where is DJ Alexander's Aberdeenshire office?
DJ Alexander Aberdeenshire, 20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB.
