5/5
TrustpilotGreat experience with Jemma Watt!
Great experience with Jemma Watt!Super professional.
Agent replied · 10 June 2024
Thank you, Salma, for this excellent review. We will pass this onto Jemma.
Trusted Agent profile · Aberdeenshire
DJ Alexander Aberdeenshire reviews
★★★★★
1,541 reviews across 2 platforms
20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
DJ Alexander's office in Aberdeenshire, at 20 High Street, is rated 4.4 out of 5 across 1,541 reviews on two platforms, including 36 Google reviews rated 3.7.
Reviews
Every review we hold for the Aberdeenshire office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotGreat service
Great service. Thanks for the Dj Alexander.
Agent replied · 10 June 2024
Thank you, for this excellent review. We will pass this onto the Team.
2/5
TrustpilotInconsiderate to prospective tenants
Arranged to view a flat at earliest offered date and given no indication that there were viewings happening earlier for others. Told day before by text that flat was already let. Extremely inconsiderate.
Agent replied · 10 June 2024
Hi Joe, thanks for the feedback and apologies we have not explained the full process. If we can help you in the future please email me on richardtierney@djalexander.co.uk, Head of Customer Experience.
5/5
TrustpilotPrompt response on all enquiries
Prompt response on all enquiries, swift reply to mails and above all the staff's professionalism was awesome.
Agent replied · 10 June 2024
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotThe Truth about Tremendous Ruth
Excellent customer service from Ruth Salako at D. J. Alexander when I was inquiring about my tenancy. Made my day and put a bounce in my step!
Agent replied · 10 June 2024
Hi, thanks for the great feedback, I will make sure to pass this onto Ruth.
5/5
TrustpilotSuper friendly and helpful
Super friendly and helpful. Great experience.
Agent replied · 10 June 2024
Thank you, Salma, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotKieran Mooney provided good service!
Agent replied · 10 June 2024
Thank you, Tracy, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotHelpful and responsive.
Every time I need help DJ Alexander are always quick and helpful with their responses, much better than any of the letting agencies I've dealt with in the past. Dale my maintenance manager, in particular, has been great.
Agent replied · 10 June 2024
Hi Jack, thank you for the great review!
5/5
TrustpilotAlways helpful
Always helpful. Amazing.
Agent replied · 10 June 2024
Thank you, Joe, for this excellent review. We will pass this onto the Team.
4/5
TrustpilotGood responsive team
Helpful in the tenancy process.would be great if the wait time for maintenance work is less.
Agent replied · 10 June 2024
Thanks for the great review. We will pass this onto the team.
5/5
TrustpilotLovely staff
Lovely staff, great attention to detail and the whole experience was extremely smooth, would highly recommend
Agent replied · 10 June 2024
Thanks for the great review. We will pass this onto the team.
1/5
Trustpilotdj alexander swindler
nothing has been agreed upon, nothing has been fixed, and money is being taken from me
Agent replied · 10 June 2024
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotWe are tenants with DJ Alexander for 6…
We are tenants with DJ Alexander for 6 months and till now we had a great experience. Martin from the end of the tenancy team manager was very helpful and helped with our requests.
Agent replied · 10 June 2024
Hi Symela,Thanks for the great review!
5/5
TrustpilotExcellent experience including…
Excellent experience including arranging viewing, processing my application, and answering my queries.
Agent replied · 10 June 2024
Thanks for the great review. I will pass this onto the team.
5/5
TrustpilotVery helpful and good service
Very helpful and good service in securing a flat in Edinburgh,
Agent replied · 10 June 2024
Thanks for the great review. I will pass this onto the team.
4/5
TrustpilotThe house search experience with DJ…
The house search experience with DJ Alexander was great. The staff is very friendly, supportive, and approachable.
Agent replied · 10 June 2024
Hi, thanks for the great review, I will make sure to pass this onto the team.
5/5
TrustpilotExcellent
Excellent, professional service by the D J Alexander team.
Agent replied · 10 June 2024
Thank you, Ian, for this great review. We will pass your feedback onto the Team.
5/5
TrustpilotVery helpful
Very helpful, kind and supportive staff highly recommended
Agent replied · 10 June 2024
Thank you, Mr Clarke, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotExcellent guidance and hospitality by…
Excellent guidance and hospitality by ElaineThompsonThank you very Much!
Agent replied · 10 June 2024
Thank you for this great review. We will pass your feedback onto Elaine.
5/5
TrustpilotGreat customer service with Amber
I was in contact with Amber at DJ Alexander in relation to a rental property. She returned my calls swiftly and was very helpful and prompt to let me know what was going on at each stage. She was not only professional but also supportive in her approach and I was grateful for her help.
3/5
TrustpilotGeorgia = amazing | Wait times = rubbish
Once I got through to Georgia Torrice, she was brilliant, calm, professional and helpful, got me sorted in record time.The only issue is that it took 30 minutes of sitting on hold to get to that point. Every other time I've called it has either rung out, or no one has answered in 45+ minutes.
3/5
TrustpilotWe had to do all the local research and…
We had to do all the local research and felt all you wanted was us to do was give you an easy life.... That Good whatever company you deal with was a complete and utter waste of time and effort, awful company and disrespectful treatment.
1/5
TrustpilotNow 16 days without heating or hot…
Now 16 days without heating or hot water. Still no call back to say when will be fixed
Agent replied · 10 June 2024
Hi, I am aware this has been resolved now. If you have any other issues please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotWashing Machine Issue
Quick turnaround for washing machine problem, many thanks to David Harcus for the assistance.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about DJ Alexander Aberdeenshire
How many reviews does DJ Alexander Aberdeenshire have?
DJ Alexander's Aberdeenshire office has 1,541 reviews across two platforms: 36 on Google, 1,505 on Trustpilot (across the whole business).
What is DJ Alexander Aberdeenshire's rating?
DJ Alexander Aberdeenshire is rated 4.4 out of 5 across all 1,541 reviews, and 3.7 out of 5 on Google from 36 reviews.
Where is DJ Alexander's Aberdeenshire office?
DJ Alexander Aberdeenshire, 20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB.
