DJ Alexander Aberdeenshire reviews

★★★★★ 5/5

Trustpilot

Good experience and the way they handle…

Good experience and the way they handle the request is just awesome

Rahul · 20 May 2024

★★★★★ 5/5

Trustpilot

Clear communication

Clear communication, polite staff and an efficient and straightforward letting process. Very much recommended.

Daniel · 10 April 2024

★★★★★ 5/5

Trustpilot

DJA have been swift with helping us…

DJA have been swift with helping us with problems and communicating with our landlords, and our email communication is always polite and reasonably paced. All of the staff are absolutely lovely

Inky · 25 January 2023

★★★★★ 4/5

Trustpilot

Excellent customer service

Imran iqbal Showed excellent customer service. He was patient enough to show me around. Good experience overall.

Olufisayo · 2 February 2024

★★★★★ 5/5

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sarahliu you did great

sarahliu you did great. You came in to at the right time to help and I really appreciate that. Thank you 😊

Valentina · 9 October 2023

★★★★★ 5/5

Trustpilot

Catherine Bruce from DJ Alexander…

Catherine Bruce from DJ Alexander helped me with overseeing the renovations of my flat in Glasgow. In fact it wouldn’t haven’t been possible without her . She’s amazing - a true professional who went over and above the remit . Trustworthy with invaluable advice care and attention. Catherine clearly loves her job and she’s is very very good at it! I would absolutely recommend her and she is an invaluable asset . Thanks again for all your hard work and attention to detail .

S · 31 January 2020

★★★★★ 1/5

Trustpilot

Avoid like the plague - ignore the negative reviews at your peril!

I am absolutely horrified to read the reviews from other tenants and landlords, had I seen them before I would never have rented a property through DJ Alexander. Without question the worst estate agent in the UK, bar none. Completely unprofessional and cynical, their customer service is diabolical or, more accurately, non-existent.Calls go unanswered (they screen their calls so purposely don't pick up when they see your number). Emails go unanswered. Voicemails are never returned. Their attention to detail is zero. You have to chase incessantly to get anything done and even then the response is slap dash, at best, and does not address all the issues raised.At the end of our tenancy the checkout report they produced was a work of fiction worthy of the Booker Prize. They cynically hold on to your deposit while attempting to find spurious reasons to keep hold of it. I am seriously considering reporting them to TPO Scotland as I believe they are in direct contravention of the Letting Agent Code of Practice.

MGJ · 12 January 2020

★★★★★ 5/5

Trustpilot

The customer service is fantastic

The customer service is fantastic. I spoke with Aaron and I appreciated it, for his calmness and patience to hear me out, he also made suggestion that could help.But, they don't act on your email requests despite following up (which is auto generated, anyways) to get your details. Don't rely on it that emails will be followed up by the company.They are also prompt at picking up calls

Dayo · 23 June 2022

★★★★★ 5/5

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Great customer support

Asif gave us great quick customer service. Helping us get our pref red move in date sorted and helped processing our application.

Tyler · 26 September 2023

★★★★★ 4/5

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recieved excellent advice as to a…

recieved excellent advice as to a difficult situation regarding gurantor references. Jemma replied to all questions quickly and thouroughly.

Charles · 6 December 2023

★★★★★ 5/5

Trustpilot

Really helpful and informative

Really helpful and informative, James has made purchasing a straightforward and slick process! Would recommend

Harry · 28 February 2024

★★★★★ 5/5

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Great response

The boiler in the flat needed to have its settings adjusted. I got a very quick response from Mark Hall who arranged for us to learn how to remedy this and we had it sorted in 5 minutes. Great response.

Mr · 10 November 2021

★★★★★ 5/5

Trustpilot

Gemma-Louise Mavor at DJ Alexander

Gemma-Louise Mavor @DJ Alexander was very helpful as is the whole Team there. Happy to use again.

Kenneth · 15 January 2024

★★★★★ 5/5

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Sophie - End of Tenancy Maintenance

I am a contractor working alongside DJ Alexander and have been impressed with the clear communication and professionalism from Sophie in End of Tenancy. I would highly recommend.

Brian · 30 March 2023

★★★★★ 4/5

Trustpilot

A completely honest review..

A completely honest review... when I first started calling DJ Alexander I didn’t have the best experience and found it to be a ‘computer says no’ approach. However, I persisted as they do represent the best properties on the market in my opinion. I was desperate for one property and a lady in the office really helped me get a viewing (Leanne I think!!). When viewing, the agent Rosie, was lovely! She knew her stuff and was really warm and friendly. I have never rented before and I have asked poor Heather in the office an uncountable amount of questions. She replies very quickly, with lots of information and I never feel like I’m a nuisance (although I probably am!!). At handover of the keys, it was done promptly by Amanda. From (nearly) start to finish, it’s been an easy experience and I would like to thank DJ Alexander for that.

Gemma · 27 September 2019

★★★★★ 5/5

Trustpilot

Highly Recommend

Amazing experience, their agents are always available to talk to, they update you on the process. overall the best agency I have rented with and I highly recommend

Sylvia · 27 March 2023

★★★★★ 5/5

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David and Diane have been immaculate

David and Diane have been immaculate. David stayed an extra hour for me after the office had close to hand me a spare key as I locked myself out and Diane managed to meet me the flat at a suitable time even though I kept changing it

Dammy · 5 February 2020

★★★★★ 1/5

Trustpilot

Please do not ignore the bad reviews ( i did the mistake not to)

From where to begin. So the story starts with viewing a flat, which we were very excited to rent. After the viewing, we told them that we are more than keen to proceed with the application. The story starts now, The SENIOR PROPERTY MANAGER gave us his business card and asked us to send him an email with our details. However, the business card had a spelling mistake to his email, we did try to call him but nothing, we emailed the enquires but nothing, we send an email to an email that we thought that it will be the correct one but NOTHING. Anyway, next day I ve send him a message againnnn, which I was trying to see what is going on. He informed me that we were the only people that viewed the flat and were interested but the landlord hadn’t replied yet. However, we would get the flat if they had no news till 5:30. Steven did not send us something so we thought that we got the flat. However, we were still wanted to make sure that we would have the contact and everything in order to be sure. Next day, they informed us with an email that we got accepted and we have the flat. They called so quick and asked for the deposit, which by the way was supposed to be 500 ( according to the advert) but nooooo they asked for half rent. Anyway, we really liked the flat so we did not mind giving higher deposit. We completed also the application. Next step was to give the notice in our current landlord, which we did. BUTTTT, dj alexander late the evening informed us that the landlord does not wish to have three people on the flat so we do not get the flat. We got sooooo confused as these things are discussed between the agencies and landlords before everything ( we do have parents that rent their properties and we are well aware how the system works). The email was trying to accuse the landlord and not take any responsibility for what they did. COMPLETELY UNPROFESSIONAL agency, which literally put us in the most awkward situation looking for a house in the middle of the most difficult season in Edinburgh as students are starting to look for flats. I WOULDN'T recommend this agency for SURE to anyone. I will make sure that what happens to us will be spread and try to inform as many people as possible. The government does try do protect the tenants but DJ ALEXANDER is definitely a company that should be banned. One last thing, our biggest mistake was not to trust the reviews that we found online. Please do trust these reviews cuz honestly what happened was a mix of everything that we read with an addition of AFTER PAYING THE DEPOSIT AND GETTING THE FLAT, they just cancelled it.

Anna · 6 September 2019

★★★★★ 5/5

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Excellent and efficient service from…

Excellent and efficient service from Alison.She answered all my queries and help get solutions rather quickly.

Rocio · 27 January 2024

★★★★★ 5/5

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Ellie McVitie thank uou for showing us…

Ellie McVitie thank uou for showing us the property and explaining the full process in details.

Emily · 25 January 2024

★★★★★ 1/5

Trustpilot

How not to treat customers

After 37 years of personally working in a customer focused business, I can honestly say that I have never experienced anything quite like this and would have been severely reprimanded if I had provided a service like this.Scenario, two sons looking to upgrade their flat via DJ Alexander. They have an excellent record in renting flats. They view and make a conditioned offer on a flat (small reduction in rent) and here's where the trouble starts. They are kept hanging for weeks and continually have to chase DJ Alexander. The flat was eventually let to another tenant, but this must have fallen through as it apperared on the market again. They contacted DJ Alexander and repeated their offer. They received an email saying the "landlord was willing to accept their offer" based on 2 conditions. Deposit raised from £500 to £1800 (that is steep) and Guarantor details passed over. They confirmed acceptance of the conditions and advised that at best it would have been that evening, or at worst, the following morning before they could deliver on the conditions. This all commenced at 1.09pm and on my return from work at 4.10pm I started the process of getting my Guarantor details pulled together. At 4.30pm my son received an email saying the flat had been let to someone else.I contacted DJ Alexander to professionally express my concern. I was advised by a Senior member of their team that the words "willing to accept their offer" was not acceptance and my sons failed to meet the conditions. We both work and that is almost a physical impossibility to pull off in les than 4 hours.I was provided by conciliatory words that they would try to help and I queried how genuine this was given the experience to date. The senior lead was taken aback by my query and appeared to be more concerned about that than the level of service provided. A dent to the male ego is a challenge for some.My summary is that they are students and at the bottom of the food chain of the rental market, despite their record of being good tenants. Also, demand outstrips supply, so companies can offer a poor level of service and get away with it.I was saddened to read these truly negative reviews and I note customer services normally reply with the stock "get in touch with us and we will try to help". This is just a ploy to soften the review. If you check your records I have been in touch.I am not going to advise whether you use this letting agency or not. That's for you to decide from the totality of the reviews. I would say to students, just be prepared for a journey and don't put all if your eggs in one basket.An awful experience and a shame that the young of today have to experience things like this.

J · 20 July 2019

★★★★★ 5/5

Trustpilot

Great Service

Very pleased with the expert advice given by Property Manager, Ms.Diane Harte in assisting with the sale of my property. Appreciate her and her fellow team members service provided and efforts spent throughout the entire procedure.

Angela · 22 April 2022

★★★★★ 5/5

Trustpilot

Good Service, well run

We have had a great experience dealing with DJ Alexander. Angie, who we have dealt with since she was at Fineholm, has been the best part of this experience.

Crolla · 23 January 2023

★★★★★ 5/5

Trustpilot

Was a pleasure dealing with Gill to…

Was a pleasure dealing with Gill to secure our new flat, whole process was easy and she was very approachable

Stephanie · 9 October 2023