Trusted Agent profile · Aberdeenshire
★★★★★
1,593 reviews across 2 platforms
20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeenshire, at 20 High Street, is rated 4.4 out of 5 across 1,593 reviews on two platforms, including 38 Google reviews rated 3.8.
Every review we hold for the Aberdeenshire office, from every platform, shown as written. First names only.
5/5
TrustpilotProblem solvers
Have been dealing with a surprise move as with current property our landlord has decided to sell. Within a week of finding this out DJ Alexander and Chloe especially have been amazing and we have found a new home for me, my wife and 10 month old twins daughters. Thank you again for all your help on a stressful situation
Hi, thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotAbsolutely amazing service from Gill…
Absolutely amazing service from Gill who looked after our application from the beginning helped us overcome all the obstacles from start to finish couldn’t recommend her enough.Thankyou so much
Thank you, Somia, for this excellent review. We will pass this onto Gill and the Team.
5/5
TrustpilotImran iqbal was the propery manager who…
Imran iqbal was the propery manager who inspected on my tenancy .So reassuring, polite professional but a real patient human .I was left so much calmer ( i do suffer from stress and anxiety). He went out of his way to be reassuring and treated me like a person not a customer .
Thanks for the great feedback. I will make sure to pass this onto the team
5/5
TrustpilotQuick and effective service the issue…
Glad to hear Jenni resolved the issue of my tenants having no hot water or heating so quickly by arranging the swift installation of a new boiler. Thanks.
Thank you, Liz, for this excellent review. We will pass this onto Natalia and the Team. Best wishes from all at DJ Alexander.
5/5
TrustpilotBrilliant!
My entire experience with DJ Alexander has been brilliant. Every staff member I interacted with, whether in person or over the phone, has been quite kind and helpful. Laura Mctaggart helped us through the application and leasing process. We hit several snags through it and each time she was thorough in her explanation of the issue and how to fix it. Overall I am very pleased and would recommend DJ Alexander to anyone.
Hi Rachel, thank you for the great review!
4/5
TrustpilotGreat but has room for improvement
It was 5 stars due to professionalism and the fast response from Ms. Sandie Whyte and Ms. Galina Webster during the pre-tenancy. However, some issues at the beginning of the tenancy need more than 5 weeks to resolve (no water, no hot water). One star down with that, hope can be improved in the future.
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
5/5
TrustpilotLaura Mctaggart
I am happy I got a house through DJ Alexander. The agent who was in charge of the renting was professional, patient, kind and detailed. She was very supportive all through the process and I got the house. I am happy. I commend her efforts.
Thank you, Precious, for this excellent review. We will pass this onto Laura and the Team.
4/5
TrustpilotGreat for flat finding
Garry Fox was especially helpful and diligent in assisting me with finding a new flat when I only had 2 weeks to do so, staying on the phone for ages to find and book viewings. It can take awhile to get through to the office, but definitely worth the wait!
5/5
TrustpilotProfessional practice
When there are issues that require attention, the coy takes swift action to resolve them thereby guaranteeing customer satisfaction. I recommend this coy for your peace of mind
Thank you, Anyira, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotKieran Mooney
Efficient and well communicated inspection from Kieran, appreciate the pleasant feedback :) In general DJ Alexander have been helpful and friendly whenever we've had any issues we've needed to reach out for, much appreciated!
Thank you, Dominic, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotRenting flat
Overall the flat renting was very smooth and fast. From Alistair Scott showing the flats and passing our information to the landlord, securing their approval the next day. To Lee Charlton being really helping with the final background checks and signing of thr tenancy agreement. She was always there to answer any questions we had. From viewing to lease signing it took us a week. Very pleased with d j alexander services.
Hi Giedre, thank you for the great review!
5/5
TrustpilotFab service
Keiran Mooney and Chloe Mitchell did a fab job helping us through the process of finding our new home. They were both happy to help with the littlest things and made us feel so at ease! Many thanks!!
Thank you, Katie, for this excellent review. We will pass this onto Kieran, Chloe and the Team.
5/5
TrustpilotThey are easy to communicate with...
We work with DJ Alexander's maintenance team and find them to be very efficient and professional. In particular we work closely with the End of Tenancy Maintenance Department (Lisa, Angie, Amy, Sophie and Katie). They are easy to communicate with and genuinely seem to have their tenants and Landlords best interests at heart.
Thanks for the great review. I will make sure to pass this onto the team.
5/5
TrustpilotRyan was great
Ryan was great! Super helpful, thank you!
2/5
TrustpilotWebsite review
I am not a tenant this is a review of their website. Its useless and has you repeat the same questions over and over again just to tell you there are no viewing slot available. Why make the book a viewing tab available if no viewing slots are available?
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotFlat inspection was quick
I had a regular flat inspection. The agency scheduled the appointment a few weeks prior and asked me if on this day I'd be available. The inspection was quick - it took only about 20 minutes.
Thank you, Pawel, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotImran Iqbal guided us really well while…
Imran Iqbal guided us really well while we went for viewing for a house in Gilmerton .It was realGood experience with him as he explained and helped with all the process related to the house and application . Thankyou so much
Thank you, Nija, for this excellent review. We will pass this onto Imran and the Team.
5/5
TrustpilotASIF MOHAMMED is a good staff he was…
ASIF MOHAMMED is a good staff he was incredibly helpful, flexible, and always available when needed and happy to help, he made the process of finding and securing a flat very easy, streamlined, and stress-free when u met him,Thanks to his expertise and guidance.Keep up the good work.Date of experience 9TH MARCH 2023
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
5/5
TrustpilotHighly recommend
Stephen has been brilliant and efficient with getting my property on the market, would highly recommend DJ Alexander!
Hi Stuart, thanks for the great feedback.
5/5
TrustpilotGreat experience
I had a fantastic experience with DJ Alexander, in particular with Ryan who came to do my inspection. He was extremely professional and efficient throughout the process. He was meticulous and made sure to answer any queries I had.
Thank you, Mario, for this excellent review. We will pass this onto Ryan and the Team.
5/5
TrustpilotExcellent customer service
The agent gave details about the application process at the viewing , and it proved to be very straightforward! Good, efficient customer service !
Thank you, Thea, for this excellent review. We will pass this onto The Team.
4/5
TrustpilotWe had a great experience with Iqbal…
We had a great experience with Iqbal imran when getting this new apartment it was great and smooth with much professionalism and transparency.. I truly appreciate the support in getting this place after the viewing of the apartment.
Thank you, Hadijat, for this excellent review. We will pass this onto Imran and the Team.
1/5
TrustpilotTerrible viewing/scheduling system.
Terrible viewing/scheduling system.I cannot get a viewing with them, I've set up a script to verify their new listings everywhere every minute, and I apply for viewings the minute properties come out in the market, but somehow the viewings slots are always full. No other letting agent has this problem.
Hi, due to the high demand this is very likely to be the case. If you can please contact me direct at richardtierney@djalexander.co.uk I can get the team to reach out to you and see how we can help. Kind Regards, Richard Tierney.
5/5
TrustpilotInspection completed
Kieran came to complete my inspection. It was the first inspection I've ever had in a property and it was very efficiently done. Opportunity for questions were given and feedback after the inspection too.Thank you
Thank you, Tanya, for this excellent review. We will pass this onto Kieran and the Team.
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