Every review we hold for the Aberdeenshire office, from every platform, shown as written. First names only.
★★★★★ 2/5
TrustpilotKept in the dark the whole time
Went to views 3 bedroom flat and I seemed to know more about the property than the guy showing us the house! Asked if the property has a HMO liscence and was assured that it does, even got taken through the process of how to add someone to the lease. Over the weekend we were making our mind up and that's where the frustration began. Have had to chase Sean for updates on the property, then found out there's a problem and I've had to chase him for any update which took days to get him to tell me anything! Turns out there's no HMO liscence and I haven't heard anything since Tuesday 11th December and oh the property isn't listed anymore! What the heck? Was hoping for better service that this- highly disappointed with the lack of information and that whatever info I was given was not fully accurate.
Karolina · 22 December 2018
Agent replied · 10 June 2024
Hi Karolina, we are really sorry to hear about your negative experience with DJ Alexander. Our Head of Customer Service, Steve, would really like to speak to you regarding the problems you have outlined above, and see if there is anything we can do to help. You can contact him via SteveRobbins@Djalexander.co.uk. Many thanks.
★★★★★ 1/5
TrustpilotContradictions left, right and centre
They want you to be a working professional, yet can only arrange viewing from Monday to Friday 10am-5pm...We were told to phone up a few days before so not to be disappointed with the flats being taken, we got time off work and phoned 5 days prior only to be told no appointments were available for any property for almost two weeks...I can't get past looking at their properties on a website, I'd have more chance of winning the lottery and buying a house than managing to view a property with them!
Dave · 12 December 2018
Agent replied · 10 June 2024
Dear Dave. We’re incredibly sorry to hear of your understandable frustration. We absolutely recognise how hard it is to secure rental properties in Edinburgh, especially in the popular locations and in the common price brackets. We try our utmost to be fair and operate a strict ‘1st come 1st served’ policy with all prospective tenants but we know this inevitably sees numerous people missing out. Sometimes enquiry numbers for popular properties do exceed our ability to field them which is a positive sign for the City of Edinburgh but a huge cause of anxiety for anyone eager to find a nice place to live here. We truly know how upsetting it is when we have to inform people that they have missed out or that there is a huge long queue ahead of them. It’s an almost daily task and our staff find it most difficult too. I sincerely hope you manage to find a nice property and we would be only too delighted if we could assist.Rob TrotterASSOCIATE DIRECTOR
★★★★★ 5/5
TrustpilotEfficient and effective service
We use DJ Alexander as our letting agent for our two properties. We find Elaine Thompson who looks after our account to be efficient and courteous and prepared to go that extra mile for both us as landlords and our tenants.
Mr · 30 May 2024
Agent replied · 10 June 2024
Thank you, Mr Mcleod, for this excellent review. We will pass this onto Elaine and the Team.
★★★★★ 5/5
TrustpilotVery helpful and understanding
I had experienced major issues with the company used for providing references. It took days of phone calls, emails and broken promises to fix. However, I had the joy of having Laura Mctaggart from DJ Alexander's side who helped to push the application through and assure me that it would all be sorted eventually. 10/10 experience provided from her.
Ellis · 15 March 2023
Agent replied · 10 June 2024
Thanks for the great review and we are happy to help. I will make sure to pass this back onto the team
★★★★★ 5/5
TrustpilotHelpful Property Manager
Just had the yearly inspection conducted by Lauren. She was super helpful, even suggesting maintenance jobs to make sure the flat is more comfortable to live in and that everything is in working order.
Josh · 24 September 2024
Agent replied · 22 October 2024
Thank you, Josh, for this excellent review. We will pass this onto Lauren and the Team.
★★★★★ 5/5
TrustpilotThe agency made the application process…
The agency made the application process very easy for us. Calumn Robertson, especially, helped us immensely. He was patient, helpful, and kind, and made the stressful process of applying for flats that much easier. Thank you very much.
Aleksandra · 17 July 2024
Agent replied · 24 August 2024
Thank you, Aleksandra, for this excellent review. We will pass this onto Calumn and the Team.
★★★★★ 5/5
TrustpilotIt was a pleasure working with Ellie
It was a pleasure working with Ellie. From the viewing of the property all through to a successful application. The whole process was seamless for me and I’ll forever be grateful
Simbi · 8 November 2024
Agent replied · 23 November 2024
Thank you, Simbi, for this excellent review. We will pass this onto Ellie and the Team.
★★★★★ 5/5
TrustpilotSandie and Ashley were both amazing and…
Sandie and Ashley were both amazing and efficient throughout the letting process.
Emma · 26 January 2023
Agent replied · 10 June 2024
Hi, Thanks for the great feedback. I will make sure to pass this onto the team. Kind regards, Richard Tierney
★★★★★ 3/5
TrustpilotI have had no response
"I have been trying to get in contact regarding arranging a few viewings for flats that I am interested in but I have had no response. I have emailed multiple times as well as phoned on numerous occasions and it just rings out. I completely understand that they will be short staffed during this time and that things will be taking longer than usual but is there any other way I can get in contact?
Mollie · 21 September 2020
Agent replied · 10 June 2024
Hi Mollie,It is of great concern that you are disappointed with your experience with D.J. Alexander and we are keen to ensure that these concerns are addressed and resolved.Please contact me at AshleySmith@djalexander.co.uk and include the address of the property you are letting so we can look into this matter for you.
★★★★★ 5/5
TrustpilotFlat inspection
Flat inspection today with Murron who was very helpful and polite! DJ alexander are always quick to respond to issues raised during these inspections.
JoeHardy · 22 January 2026
★★★★★ 1/5
TrustpilotAVOID
Avoid this letting agent. Terrible experience renting a property through them. They only seem to care about taking commission from the landlord and their own fees, rather than being a company that will respond to queries. Their flat inventory was a joke, full of inaccuracies and untruths. The standard of cleaning in the flat was not acceptable when we moved in and then they had the audacity to say the flat was not clean enough when we moved out. Please avoid this letting agent. I will never go near them again for either letting or buying a property! Shambolic company with little disregard for anyone, except to line their own pockets!!!
Louise · 16 June 2018
Agent replied · 10 June 2024
Hi Louise, we can assure you we take every enquiry seriously including this one. We'd like to understand more about what your experience - if you contact our Head of Customer Service Steve Robbins on SteveRobbins@DJAlexander.co.uk or at 0131 243 6760 we'd like to see what we can do for you. Many thanks.
★★★★★ 1/5
TrustpilotTerrible Letting Agent
A terrible experience with DJ Alexander. At check-in provided me with a huge report that hadn't been reviewed and was incorrect and the property hadn't been prepared to the standard they had claimed. They then put up my rent without giving me the required notice period (admitted they behaved inappropriately). They then changed my energy supplier before I had even moved out! I won't even mention the standard of workman they send out to "repair" anything. Overall a shambolic experience - a different point of contact at every turn which makes it hard to effectively deal with anything. AVOID.
Duncan · 15 June 2018
Agent replied · 10 June 2024
Hi Duncan, we're sorry to hear this was your experience and we'd like to understand more about it. If you could contact our Head of Customer Service Steve Robbins on SteveRobbins@DJAlexander.co.uk or at 0131 243 6760 we'd like to see what we can do for you. Many thanks.
★★★★★ 5/5
TrustpilotGreat Energy
Was welcomed by Zosia Mlynska to view a 1 bedroom flat on Gayfield Square. She showed us round the place with great energy, very personable. On top of this, she managed to reserve us the property overnight, what a turnaround. Singing Zosia's praises!Thank you DJ Alexander.
Nathan · 2 February 2024
Agent replied · 10 June 2024
Thank you, Nathan, for this excellent review. We will pass this onto Zosia and the Team.
★★★★★ 5/5
TrustpilotQuick and efficient process where the…
Quick and efficient process where the team member Yasemin Emek was very helpful throughout.
Liam · 27 October 2022
Agent replied · 10 June 2024
Thanks for the great feedback, I will pass this onto Yasemin.
★★★★★ 5/5
TrustpilotRecently have let a flat from DJ…
Recently have let a flat from DJ Alexander, and the process of application was very smooth. Elaine and Gill from DJ Alexander were both very personable and helpful. Gill especially was very responsive and kind, making a stressful process in a competitive market pleasant.
M · 11 March 2024
Agent replied · 10 June 2024
Thank you for this excellent review. We will pass this onto Elaine, Gill and the Team.
★★★★★ 5/5
Trustpilot5 star Natalia ⭐️
Very good professional service from Natalia Piekarska. She delivers a good personal experience. Responding very quickly to all my emails and provides informative response. Being a landlord can be stressful at time but she makes sure the things are always sorted m in a timely manner. Thank you 😊
IOANNIS · 20 November 2023
Agent replied · 10 June 2024
Thank you, Ioannis, for this excellent review. We will pass this onto Natalie and the Team.
★★★★★ 1/5
TrustpilotWorst letting agent ever - AVOID
DJ Alexander have been wildly incompetent throughout our tenancy. Upon check out the dispute re our deposit has been laughable. They were looking to charge us for cleaning despite the fact that the property was disgusting when we moved in and we notified them at the time that unless they got it cleaned, we wouldn’t be cleaning it to a professional standard upon leaving. We evidenced this in our dispute but no one paid attention and I had to send the evidence three times. They also tried to charge us for shampooing a carpet that was rated the lowest rating on the inventory when we moved in and was very badly stained before we were even tenants (these charges magically disappeared upon challenging. They even tried to charge us £5 for a lightbulb that we evidenced the previous agent advising us that it could not be changed due to its location! They are absolute rip off merchants. Weeks between responses, never following up etc. We moved out on 26th October and on 13th December we are still no further forward. Honestly if you can avoid them then seriously do!
Christina · 13 December 2023
★★★★★ 5/5
TrustpilotEverything goes smoothly and quickly
Everything goes smoothly and quickly, the use of Goodlord is effective!
Cici · 7 February 2023
Agent replied · 23 November 2024
Thank you, Cici, for this excellent review. We will pass this onto Elaine and the Team.
★★★★★ 1/5
TrustpilotI am a current tenant with Dj Alexander …
I am a current tenant with Dj Alexander and have been so since 2015. I have had the worst experiences throughout the years, I called them a month ago to inform them about a leak in the boiler, nothing serious but wanted to keep them informed so they could look into the matter before it got worst. I was than promised a call back to keep me updated on the situation, to my surprise, never got a call back on the progress of this maintenance issue. Called them again today and was informed that the maintenance issue was not even recorded. To add to this I was again promised a call back, fingers crossed and hopefully receive a call back and never have to go through this again. The only reason I write this review is because its not the first time I have had this kind of an experience with Dj Alexander.
Ni2345 · 13 December 2017
Agent replied · 10 June 2024
Hi Nikhil, we've ponly just seen this review and apologise that your feedback has gone unattended for so long. Even though it's been a few months, we'd like to speak to speak to you to see if we can help and to understand how we can improve. If you contact our Head of Customer Service Steve Robbins on SteveRobbins@DJAlexander.co.uk or at 0131 243 6760, he'll make your enquiry a priority and see if our team can help. Many thanks.
★★★★★ 5/5
TrustpilotThank you David Harcus for your great…
Thank you David Harcus for your great help getting our boiler fixed. He was very polite, professional and an asset to your company.
Laura · 7 July 2021
Agent replied · 10 June 2024
Hi Laura, thanks for the great review and we will make sure to pass this onto David.
★★★★★ 5/5
TrustpilotVery helpful with regards to the…
Very helpful with regards to the logistics of getting everything sorted and very friendly and helpful for handing over the key and getting started in the new house.
Robert · 9 December 2024
Agent replied · 27 December 2024
Thank you, Robert, for this excellent review. We will pass this onto The Team.
★★★★★ 5/5
TrustpilotChloe - DJ Alexander
Chloe from DJ Alexander was extremely helpful and very quick to respond to emails and questions. She ensured the process was smooth and helped to alleviate some of the stress involved with renting a flat.
Euan · 21 August 2024
Agent replied · 22 October 2024
Thank you, Euan, for this excellent review. We will pass this onto Chloe and the Team.
★★★★★ 5/5
TrustpilotKatie D is lovely!!
Katie D is lovely, responsive, and efficient!
Yati · 2 June 2026
★★★★★ 5/5
TrustpilotThank you note to Chloe Callaghan personally
This review is written specifically to recognise Chloe Callaghan personally, rather than to reflect our overall experience with DJ Alexander as a company.
S.B · 25 January 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
