Trusted Agent profile · Aberdeenshire
★★★★★
1,581 reviews across 2 platforms
20 High Street, Kemnay, Inverurie, Aberdeenshire, AB51 5NB
Part of DJ Alexander, see every office.
DJ Alexander's office in Aberdeenshire, at 20 High Street, is rated 4.4 out of 5 across 1,581 reviews on two platforms, including 37 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeenshire.
Every review we hold for the Aberdeenshire office, from every platform, shown as written. First names only.
5/5
TrustpilotSmooth Tenancy Execution
Ellie McVitie (property manager) & Abigail thornburn (tenancy progressor) were super helpful & easy to reach out & I always received prompt response from them. Renting process is much smoother with DJ Alexander once you get shortlisted by the landlords its the main reason why it stands out from other agencies in the mkt.
Thank you, Shubhendra, for this excellent review. We will pass this onto Ellie, Abigail and the Team.
5/5
TrustpilotShout out to Alison who made my move…
Shout out to Alison who made my move seamless. Prompt communication and kept me up to date with everything.
Thank you for this excellent review. We will pass this onto Alison and the Team.
1/5
TrustpilotDJ Alexander Staff Please do not contact me, I cannot bother...
Because they push you to do something that you don't want to, you don't need to, you don't have to. Signing up to Goodlord is one example. And they are not listening....
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
1/5
TrustpilotSome reflections
Tenants are treated badly, landlords are pandered to. DJA pressures landlords into raising rent, and plays innocent in the process. 'Customers' is strong word - tenants are not customers, unless you operating under a 'customer is always wrong' premise. I consider myself a zen, calm person yet somehow, dealing with real estate agents as a tenant elicits some kind of deep rage that I am yet to experience with any other sector. Perhaps non-coincidently, many people I know feel the same way. Hope you can find a way to remedy this one day.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotCan't imagine renting with anyone else
Somehow, it took me until my 30s to rent directly via an agency. After all the horror stories, I'd been nervous, especially at a time when there's a rental shortage, but DJ put my mind totally at ease. Throughout my tenancy (a PRT two years and counting), they've been professional, easy to contact and very responsive. In addition, they've offered help with small issues in the flat and been very on top of liaising with the landlord for bigger ones. When my former flatmate and I were at loggerheads, they were incredibly objective, fair and professional, going above and beyond to help us resolve the matter without favouring one or the other. It doesn't hurt that they're friendly and easy to talk to, either. They don't make you feel like a number. If ever I leave this flat, I will absolutely look for a new place via DJ. I can't imagine going anywhere else when their people are consistently brilliant. A big thank you to all those who have been involved in my tenancy so far, with a special shout-out to Taylor, Giulia, Maisie, Dan, Martyna (no longer there but an absolute gem) and Mark in maintenance.
Thanks for the great review. We will pass this onto the team.
1/5
TrustpilotTheir online systems are super scammy
They have a tremendously flawed IT system in place. Since they manage everything via online platforms and not through direct communication, EVERY time (no joke) I have to interact with them I get so many spam emails. That only tells me that they're leaking info and not following through on GDPR safeguards. I would never ever ever sign up with DJA again.
Good morning, Thank you for taking the time to leave a review. We are happy to look into any issues or queries you may have. Please feel free to contact us directly at customerservice@djalexander.co.uk if you would like us to look into anything further or assist. Kind regards, DJ Alexander Customer Service
1/5
TrustpilotLandlords beware!
I used DJAlexander for several years without much issue. Unfortunately, they have implemented a poorly designed IT system and given up on having individuals being responsible for different properties. I used to be able to speak directly with one person for anything that was needed to be done. They would then relay it to the relevant team. As far as I was concerned, that service is what I was paying for. More recently things changed and got to the point where I found it impossible to work with them. I was having to speak to a dozen different people over several months to get simple jobs (PAT Testing, EICR, GSI etc) completed. I cannot stress enough how bad things have gotten from a landlords point of view. I wasn't receiving messages from my tenants about issues that needed urgent attention until weeks after the issue arose. One tenant lived with a broken washing machine in her living room for nearly 18 months because DJA messed up the collection of it on several occasions.Basically, they are now pretty hopeless and I advise you steer clear!
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotExcellent proactive check out service…
Excellent proactive check out service from Mia and the team. Great job.
Thank you, Paul, for this excellent review. We will pass this onto Mia and the Team.
4/5
TrustpilotKieran Was fantastic to deal with
Kieran Was fantastic to deal with. He responds to emails promptly and was knowledgable during the tour of the property. Highly recommend DJ Alexander.I have to update and deduct a star since I was told that I could move in during a certain window and it turned out not to be the case, so I have to stay for two nights at a hotel.
Thank you, Christina, for this excellent review. We will pass this onto Kieran and the Team.
5/5
TrustpilotExcellent for renting and selling
I rented my property via DJ Alexander and then subsequently used them as the selling agent when it came time to sell on. The service from DJ Alexander through both processes was excellent and Catherine was fantastic and really helped to guide me through things.
Thanks for the great feedback and we are happy to help. I will make sure I pass this onto Catherine as well.
3/5
TrustpilotI did have contacted DJ Alexander 3…
I did have contacted DJ Alexander 3 times. The first time I made an appointment for viewing another apartment on Sunday with confirmation. However, nobody did notify me in advance that the appointment should be cancelled due to that apartment was sold on that Friday already. I believe that it should be a basic manner to provide notification of cancellation to their client at once.For purchasing my current apartment, I did actually have sent a request for viewing it in December but no reply. I only receive the reply after having sent a second request in January. Also, the agent could not answer me where the bin room or the bike room. The agent could not confirm which parking space was the allocated parking space while viewing the apartment. I would expect the agent would be more professional to know more details of the apartment for informing their client(s).Finally, upon settlement of the purchase of my current apartment, I did have to go to the Agency to collect the keys of my apartment twice. I would expect the Agent should collect and pass all keys of my apartment once only.
Hi, I am happy to look into any issues or queries you may have had. Please contact me direct on richardtierney@djalexander.co.uk, if you would like me to look into anything further or help you. Kind regards, Richard Tierney, Director of Customer Service
5/5
TrustpilotI have recently used DJ Alexander to…
I have recently used DJ Alexander to sell my property and I couldn’t have made a better choice of estate agent! I was living in another country during the sale of my property and DJ Alexander handled everything! I had 0 to worry about as this was all taken care of! I would highly recommend!!
Thank you, Erin, for this excellent review. We will pass this onto The Team.
5/5
TrustpilotGood experience
Zosia was very confident and friendly while showing me the property. She was also understanding of my concerns.
Thank you, Emuejevoke, for this excellent review. We will pass this onto Zosia and the Team.
3/5
TrustpilotWork carried out efficiently
Initially there were too many members of the Alexander team involved in recent work on a flat between lets, so much so that one job was unnecessarily duplicated. However, the work was subsequently overseen by Cassandra Hogg and this improved matters greatly. She went out of her way to keep us informed and she organised tasks efficiently
Thank you, Peter, for this review. We will pass this onto Cassandra and the Team.
4/5
TrustpilotWell done Gill Robertson and Caroline
We haven't moved yet. But from viewing till signing up the tenancy agreement and sharing the related documents, Gill Robertson and Caroline Connelly have been really helpful. Just I want information regarding schooling, energy suppliers; for which I contacted the office but haven't heard back yet. Hope once we moved in these queries will be addressed. Hoping for the best further too and thanks team for being accommodating till now.
Thank you, Nadia, for this excellent review. We will pass this onto Gill, Caroline and the Team.
5/5
TrustpilotThanks to Garry Fox
Thanks to Garry Fox for his in-depth study of the problem of monies to come out of ex-tenant's monies
Thank you, Joan, for this excellent review. We will pass this onto Garry and the Team.
5/5
TrustpilotThank you DJ Alexander & Imran Iqbal
Hi, 5 star rating is what DJ Alexander always deserves. I have got a property which I believe the best in market with a reasonable rent especially in the city center. I personally "Thank" Imran Iqbal who has been with me since the day I visited the property, I feel he is the person who is an example for patience & a role model for all the family of Property Advisors. I dont doubt or step back in appreciating Imran for his remarkable work during our letting. Thanks a lot Imran.
Thanks for the great feedback. I will make sure to pass this onto the team
5/5
TrustpilotVery efficient handling major maintenance
I have been very impressed with the way Lewis has handled a complicated and extensive piece of remedial work on my property. He has been able to find first rate contractors who have done the work promptly and at a fair price all while respecting the tenants who have been in the property throughout.
Thank you, Robert, for this excellent review. We will pass this onto Lewis and the Team.
5/5
TrustpilotImran - The best property manager
At 1st, i was a bit suspicious of renting with DJ Alexanders with the negative comments I have seen. Trying to get a viewing was difficult and i had a few appointments cancelled on the day. When i got the viewing the Property Manager Imran, explained to me why they were cancelled which is understandable. (If the LET has been agreed there is no point of continuing with the viewing.) I applied for a few properties and some I got rejected which was no part of DJ Alexander's, it was this the landlord's decision. After being accepted by a property, I have successfully moved in.When the key handover/ Check-in happened, Imran showed me how to use the heating systems and which right department to contact if there were any issues.
Thanks for the great feedback. I will make sure to pass this onto the team
4/5
TrustpilotThe application process as a tenant was…
The application process as a tenant was very efficient and easy. When we had questions, our contact Laura Mctaggert was very friendly and helpful and quick to respond.
Thanks for the great review. I will pass this onto Laura.
5/5
TrustpilotCalumn Robertson, the best gentlemen
Calumn Robertson, the best agent🥹🥹🥹I get his most timely reply every time I send an email. During the rental period, I repeatedly called him several times because of my questions, and he answered me patiently every time. Whenever I encounter a problem, he will give me appropriate advice and help. We are really grateful to him.
Thank you, for this excellent review. We will pass this onto Calumn and the Team.
5/5
TrustpilotI had a lovely call from a lady…
I had a lovely call from a lady enquiring if my oven had been fixed. Indeed it had been! She was lovely and friendly and asked if everything else in the home was working well, which it is! Amazing customer service! She even told me it may rain later - which prompted me to put an umbrella in my bag! Top marks!
Thank you, Rachel, for this excellent review. We will pass this onto the Team.
5/5
TrustpilotPrompt and friendly response
The team response very promptly and in a very friendly manner to my request. As my brother financial guarantor I only have contact to the accounts, and even though my request was to PM team, the e-mail was forward promptly and picked up by PM Team Dundas's Evie. Imran Iqbal on the field got back to me on the same day and reassure me of my concern. Problem solved!
Thank you, PL, for this excellent review. We will pass this onto Evie & Imran and the Team.
5/5
TrustpilotTenant of 9 years
I was a tenant with DJ Alexander for 9 years, between two properties, and for the vast majority of the time my experience was excellent.When something needed fixing, it would be organised and sorted within a few days, including a time when we found the wiring in the flat needed essentially redoing.I think the only thing I’d say was a bit lacking is communication was a little bad for the first few years (but I think this has since been fixed with software for tracking issues)Honestly, looking back I don’t think I had much to complain about? I’ve always felt a little awkward recommending DJ Alexander because I know their reputation with colleagues and friends but I truly haven’t had this experience myself.
Thanks for the great feedback. I will make sure to pass this onto the team.
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Tell us what you need and we'll put you in touch. DJ Alexander hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Aberdeenshire.
