Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe are delighted with the service we've had from Martin & Co. We've always had a quick response from them and found them very friendly and efficient. The house is everything we hoped it could be.PositiveResponsiveness, Quality, Professionalism, Value
Tim · 26 June 2021
Agent replied · 25 June 2024
Hi Tim. Thanks for your positive feedback. We work very hard to make sure that landlords and tenants are consistently served in the same way that we would like to be served ourselves. Great to see that the referencing was fast and that you could move on the day you chose. We'll be looking after you in the years to come. Best wishes, Eduardo Prato, Martin & Co, Aberdeen
★★★★★ 1/5
GoogleUnprofessional timewasters. Do not expect them to do due diligence and actually check that a property is available until 15 minutes prior to a confirmed viewing. Avoid.
Niccolo · 28 January 2023
Agent replied
Dear Niccolo.
Thank you for your feedback. I sympathise with the frustration that you may feel for not securing the property that you booked an appointment for. The current market in Aberdeen is extremely fast, and another tenant simply paid a deposit 15 minutes before your viewing was going to be carried out, thus the property was no longer available. For full clarity, let us document the full chain of events.
1. You made an appointment on Thursday 5th January 2023 to attend a property on Tuesday 17th January. We confirmed this by email and mentioned in the email that we will be calling you on the day to confirm attendance.
2. We called you on Thursday 17th January in the morning to confirm your attendance. You missed the call, but you confirmed your attendance by email. Thus at this point your appointment was going ahead as planned.
3. A total of 5 different applicants had booked viewings on 17th January to see the property. Your viewing was the 5th viewing to that property on the day. Therefore one of our negotiators was booked to spend the afternoon at the property looking after all the applicants, including you.
4. One of the applicants that visited the property before your appointment made a very strong application (strong profile, considerable income, etc) and paid the deposit immediately. We immediately passed the offer to the landlord for their review.
5. 20 minutes before your appointment the landlord called the negotiator and confirmed acceptance of the offer.
6. Based on the landlord instructions, we cancelled your viewing. In the same phone call, our negotiator offered you to show you any alternative properties that could fulfil your requirements, but you declined the offer.
7. We notified our position regarding the cancellation by email, and made once again the offer to help you to find an alternative property for you, but you have not answered our email.
In summary, the property was indeed available when you first made the appointment on the 5th January, and also when we called you on the 17th January in the morning to confirm the appointment. However, because of the extremely fast speed of the Aberdeen market, other tenant unfortunately (for you) put an application and paid a full deposit before you.
If we had not cancelled the appointment despite the fact that the property had been let, you could have equally felt that we were not looking after you because we had wasted your time by not informing you that the property had been let 15 minutes before the appointment, and making you spend time and money toward a meaningless viewing. Your grievance would be different, but with the same result.
If we had not accepted the first very strong offer and wait for other applicants to make offers, the first tenant could have a grievance for us not taking their offer on a first-come, first-served basis.
Indeed, the outcome was not the desired one for you, but as a consequence of the speed of the current market. Our duty of care for you and all our customers remains paramount. Our offer to help you finding the right property in this very challenging market for tenants remains. If you wish us to help you find a property that meets your requirements, please contact us on 01224-636500, or at aberdeen@martinco.com
Yours sincerely,
Eduardo Prato
Director
Martin & Co Aberdeen
★★★★★ 5/5
GoogleGreat knowledge of the market, couldn’t have found a tenant quicker! Highly recommend
Ross · 5 February 2024
Agent replied · 25 March 2024
Thank you for recognizing our team's great knowledge of the market. We're thrilled to have assisted you in finding a tenant quickly. Your recommendation means a lot, and we appreciate your positive feedback.
Maria Castaneda, Marketing, Martin & Co Aberdeen
★★★★★ 5/5
GoogleFantastic experience with Maxine, Stephen and Kelly from start to finish. Couldn't have asked for better service throughout.
Lewis · 10 October 2023
Agent replied · 16 October 2023
We are delighted to hear about your fantastic experience with Maxine, Stephen, and Kelly. Providing exceptional service from start to finish is our top priority, and we're pleased to have met your expectations.
Best regards,
Maria Castaneda, Marketing, Martin & Co Aberdeen
★★★★★ 5/5
GoogleStephen Barr. Fast and great service. Always kept me posted on what my next steps were. Thank you.
Sharon · 9 October 2023
Agent replied · 16 October 2023
Thank you for your kind words. We're delighted to hear that you had a positive experience with our service and that Stephen provided you with fast and great service. Keeping you informed and ensuring a smooth process is a priority for us.
Best regards,
Maria Castaneda, Marketing, Martin & Co Aberdeen
★★★★★ 5/5
GoogleThe service I received was absolutely fantastic! Kelly Kennedy, you are an outstanding agent. My family and I want to express our deepest gratitude. Thank you and may God bless you. 🙏🏿 …
AgentSean · 11 September 2024
★★★★★ 5/5
GoogleViewed 2 flats today with Kelly and chose the one i wanted! unbelievably happy with my choice and the service i received, very welcoming and lovely. would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Nicole · 26 June 2022
Agent replied · 25 June 2024
Hi Nicole. Nothing like a big smile! Great to see that Kelly helped you to find the right property for you. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleAbsolutely brilliant, professional and timely service from Martin&Co especially Kevin Barr. Thank you Kevin.
Delrio · 19 September 2022
★★★★★ 1/5
GoogleDon't go anywhere near this company! Never experienced such awful customer service, to the point where they would forget to attend to things; such as damp leaks in the roof, 3 foot of rubbish in the landing, all the lights in the living room having burned out and much more! All of these things (if seen to at all) took them at least 3-6 months to attend to.
Worst of all is their outgoing inventory. They're trying to charge me £135 for a small black mark on a wall, dusty doors and a slightly unclean oven. It's now been 2 months since I moved out and I still haven't received any of my deposit back.
I cannot stress how much you should stay away from this lot and I'm certainly not the first to do so!
Disgraceful.
Blair · 22 February 2017
★★★★★ 1/5
GoogleTerrible first impressions with this company. Promise you work will be done before you enter, these are lies just to get you to sign the lease. Once you have signed will just dodge questions and say it is out of their control even though the property is fully managed by them.
When viewing the flat it had good potential but was quite dirty and walls significantly marked. We were repeatedly reassured that it would be painted and professionally cleaned before we entered, this did not happen. Seemingly the landlord did a little painting and possible ran a hoover over the place themselves but: Carpets dirty, walls marked, mould in freezer, oven very dirty, what appears to be blood on the ceiling in the bathroom, kitchen work surface damaged, lights missing etc.
We were promised that all appliances in the flat would be staying. Much to our surprise when we arrive the first day and the TV and microwave are gone. The TV was huge (definitely over 40 inch), a big plus point of the flat. At the viewing we directly asked twice if it would be staying, the answer both times was yes. On the first day we call asking what happened to them? Apparently Martin and Co. will have a word with the landlord about the TV and microwave, this will take 48 hours, we have been in the flat 5 days and no word on when they will reappear despite calling them daily. Today we were then blamed that we should have requested them when we asked for the painting and cleaning to be done. So we were supposed to be able to guess that they were going to lie to us and pre-emptively request something we had been repeatedly told would be there.
We probably should have seen the danger signs when it took them 7 goes to get the lease right with dates and prices repeatedly wrong, forcing us to move in a day late after they discovered the boiler wasn't working. In summary don't be gullible like us! If Martin and Co. tell you something will be done it won't be, you are on your own.
Nick · 22 February 2017
★★★★★ 1/5
GoogleI had a really disturbing experience trying to rent a flat with Martin & Co.
We were supposed to move in the flat offered by this agency on Monday(18/04). On Monday morning (11/04) we had a missed phone call from the agency. I phoned back and their system was down so they did not know why they contacted me, and told me they will get back to me once the system is back up. The following day, not having been contacted by them again, I went to their office to check if all was going well. They told me that the flat that we were supposed to move in (in 6 days time) was not available anymore, because the Landlady already found another tenant. Just to clarify, this was all happening after paying the deposit to secure the flat. While they did leave a voice mail for my flatmate, that was the only thing they did to let us know that we would not be able to move out (no e-mail, no attempt to contact us again). Upon speaking to them, they offered me the option to view another one of their flats, and, after I refused, they did send me the deposit back by the end of the week.
We were put in an extremely awkward situation, where we had to find a new flat within 10 days. They did very little to let us know about what was happening.
One other thing was the mandatory landlord insurance that we had to make, which was first mentioned in the sample contract. This was an additional cost that we were not told about after paying the deposit and getting the procedure started.
All these considered, I would advise against working with this agency.
Ian · 22 February 2017
★★★★★ 1/5
FacebookWorst agency I have ever experienced in my life as a tenant. The use a fake 3rd party company to do the checkin and checkout inspections so that they can keep your deposit and blame the other company. They try to charge you for maintenance work so that they don't have to pay for it. When you go to the branch to actually speak to people they pretend they can't do anything and you have to chase them via email. Only way to deal with them is by getting help from an ombudsman.
Alex · 4 November 2016
★★★★★ 1/5
FacebookOne of the worst agents I have used! Like to rip off tenants and landlords (we were tenants) Signed the outgoing inventory, to later find they added comments at the end, and we are now out of pocket! Told that it's a 3rd party who do the outgoing checks, and the sparky who did the PAT testing on appliances arrived?? Looked into it, and Silver City Servies have the same address as Martin and Co in Rosemount? Hardly a 3rd party!! Don't know how they can get away with this
Sarah · 6 October 2016
★★★★★ 5/5
GoogleMy partner and I had a great experience working out a tenancy agremement with Martin & Co Aberdeen. All the process was smooth, timely, and clear. Excellent service!
Ruben · 23 November 2022
Agent replied
Hello Ruben, Thank you for your positive feedback. It was our pleasure helping you both move into your new home. We fully manage this property so rest assured that this great service will continue throughout your tenancy and we will take good care of you and the property. Kind regards, Eva Prato Luna, Communications Manager, Martin & Co Aberdeen
★★★★★ 5/5
GoogleI've been with Martin&Co for almost 9 years.They always reply very quickly to solve any issues with the flat. I highly recommend this agency to everyone and want to say big thanks for the great work to Stephen and Adam.
Jelena · 23 January 2021
Agent replied
Hi Jelena. Delighted to hear that we have managed to keep you happy during all these years. Adam and Stephen put their soul into the business and our customers. Glad to hear that you appreciate their effort. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleMartin and Co made our renting process extremely easy especially with the help of our agent Kevin Barr. He provided us with assistance at numerous stages and was very helpful.
Nath · 31 August 2022
Agent replied
Hi Nath. Thank you for your nice feedback for Kevin. He's really a 'customer service' oriented team member, and it shows in what he does every day. Kevin and the rest of the team, including certainly myself are here to serve you further. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleGreat service and communication. Kept constantly in the loop with ongoing issues and was very surprised with the quickness of getting the viewing to eventually renting out a property. 5/5
Benjamin · 31 August 2022
Agent replied
Hi Benjamin. Great to see that the team has give you a nice first impression. Your property is fully managed by us, so we are here to serve you. Kind regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 5/5
GoogleExcellent support in helping get me set up as a new landlord from Michael. Would wholeheartedly recommend!
Steven · 16 April 2025
★★★★★ 5/5
FacebookExcellent support in helping get me set up as a new landlord from Michael. Would wholeheartedly recommend!
Steven · 15 April 2025
★★★★★ 5/5
GoogleI have 2 properties in Aberdeen managed by Martin&Co for over 15 years and I got nothing but good things to say about them.
In particular to the great team of people that always manage to keep landlord and tenant happy.
Highly recommended.
Alejandro · 22 February 2020
Agent replied
Thanks a lot Alejandro for your kind words. We'll keep working on improving our service to keep up with your expectations. Thanks for your business. The Martin & Co Aberdeen Team
★★★★★ 5/5
GoogleMy recent contact with Laura at Martin and Co has been excellent - she has responded quickly and efficiently to queries and has gone the extra mile to get things organised for our clients arrival in Aberdeen.
Lynn · 24 August 2021
Agent replied
Hi Lynn. Thanks a lot for your comments. You have enough on your plate as a relocation company, so delighted to do as much as we can to make the start of a new life in Aberdeen for your customers as easy as it can be. And Laura is an excellent person to deliver this service. We look forward to serving you further. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.
★★★★★ 1/5
GoogleDon't be fooled by this company, before you sign the lease they will promise to fix broken items in the flat, promise that it will be cleaned prior to the move in date, and it won't happen.
When we viewed the flat it was filthy and they suggested this was caused by the previous tenants and the flat would receive a good clean before we moved in. We noticed the bed was really wobbly and asked for it to be fixed, and Martin & Co promised to have this done before we moved in. Upon moving in we found the flat was still minging, and the bed was not fixed and has since collapsed even further.
Also prior to moving in we advised that we already had some furniture and explained that if the existing sofa and coffee table could be removed that'd be great but obviously being a furnished flat we would understand if not. Before signing the lease we were told that this wouldn't be a problem we just needed to arrange a suitable date. We paid removals guys to take our furniture over to the new flat and squeezed it all in while we waited for a suitable date to be provided. After 4-5 calls and emails over several weeks we were told that it wouldn't be possible.
After living there for 6 months, the rent went up. We decided it wasn't worth the extra money and put in notice to move out. During this time we were arranging to have the broken bed replaced, and after giving our notice we were asked for our availability to replace the bed. We provided our it and then heard nothing. Several weeks later I contacted to ask for an update and were told that we're not getting a new bed.
Final complaint, they hold viewings without giving any notice. Twice last week they turned up without any prior warning with a bunch of people to view the flat!
Karis · 23 February 2015
★★★★★ 5/5
GoogleAmazing service and quality of their work was phenomenal I was very impressed with michael eremeev
M.A.R · 23 April 2025
★★★★★ 4/5
GoogleI have been working with Martin and Co Aberdeen for almost 5 years. I am very happy with the service I currently receive. They are very efficient at finding tenants and are always quick to answer my requests and those of my tenants. Renting will always have it's complications but Martin & Co Aberdeen have helped us through difficult patches and have always been available to discuss concerns and find solutions. The current team are really friendly and helpful. They perhaps need to work on the format of monthly invoicing as I would like to see a more user-friendly monthly statement from which I could export the data straight into my own accounts in excel but maybe that is asking too much!!! I would definitely recommend Martin & Co as a letting agent.
Kaddie123 · 21 September 2014
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
