Every review we hold for the Aberdeen office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI've been a landlord with Belvoir for over fifteen years and they've always been reliable and helpful, meaning I've always had happy tenants. I've have just sold my property and they handled that for me very nicely as well.
Chris · 11 June 2023
Agent replied · 11 June 2024
Hi Chris,
Thank you for much for your kind words, we are delighted to hear you have been happy with the services provided to you over the years, it has been a plesure working with you.
I will roll your feedback out to our team and if there is anything we can assist with in future, please do not hesitate to reach out.
All the best,
The Belvoir Aberdeen Team.
★★★★★ 1/5
GoogleNever reply to emails and never answer the phone
As a landlord I wouldn't recommend them for their services
Arthur · 20 July 2025
★★★★★ 1/5
GoogleCustomer service was poor and there was no coordination whstsoever of dealings.
Chinedu · 9 August 2024
Agent replied · 26 August 2024
Good Morning Chinedu,
Thank you for taking the time to review Belvoir Aberdeen.
I have looked through our system and cannot find a record of you. Please call … More
★★★★★ 5/5
GoogleTravelled from Paris to Aberdeen to find accommodation in 3 days. In the last minute, after no success for 3 days, they found me a great house and a lovely landlord. It was 2015. Many thanks Belvoir Aberdeen!
Alex · 12 June 2018
★★★★★ 5/5
GoogleMyself and my flatmates are currently being handled by Jenni, a wonderful member of the Belvoir team who is very quick and attentive to any issues that we have with the flat. Belvoir as a company we are extremely satisfied with and will continue to use in the future
Amy · 11 June 2020
Agent replied · 11 June 2024
Thank you for your very kind review!
★★★★★ 5/5
GoogleI have had a wonderful time letting from Belvoir. They are always quick to respond to any issues and have been really welcoming and accommodating.
Sandra · 11 June 2023
Agent replied · 11 June 2024
Hi Sanrda,
Thank you so much for taking the time to send us a review, we are delighted to hear that your experience with us has been so positive, I will pass your kind words onto the team.
Kind Regards,
The Belvoir Aberdeen Team
★★★★★ 1/5
GoogleThis has been the worst experience of my life!
Belvoir Lettings simply have no clue what they're doing.
First I move into the property only to find I cannot connect the telephone or the internet as the phone lines don't actually run to the house.
Then I find out as the house was formerly a holiday home and the electricity is provided by a commercial provider who charges double that of what residential providers charge.
When I confronted Belvoir about this they told me it was a situation of my own making when I had not asked the company to provide me with electricity or had I given them my personal details - Belvoir had.
Then the washing machine kept blowing fuses, they sent out an electrician who couldn't find any fault other than a "bad earth" connection and that was that - the washing machine still doesn't work and I've been unable to do any washing for a month.
All of these things are things that can happen - what really offends me is how they took a "it's nothing to do with us we're just the letting agency" attitude, that's what I find disgraceful about Belvoir lettings.
Avoid at all costs or minimum check things like internet availability, electricity provider and other basic amenities within the property as after you've signed that lease and paid your deposit they will wash their hands of you.
You've been warned - They're THAT bad!!!
Phil · 12 June 2016
★★★★★ 4/5
GoogleWas a tenant for two years, they are easy to deal with and all the staff seem knowledgeable and friendly. No hidden charges, regular inspections from them are also opportunities to raise any concerns you have. I had three property issues in the two years, two of which were sorted out straight away, one took a little longer but I was kept informed at all times. You can be confident in dealing with them, much better than many of the rogue agencies around!
Andy · 12 June 2016
★★★★★ 5/5
GoogleI have used Belvoir for the past 5 yrs to lease out my flat. I have found them to be very professional with the leasing of my flat, I feel that I can trust their judgment and decision making 100%.
Belvoir have always gotten the best tennents, I have never had any problems at all with any tennents that I have had.
I always feel that they have the best intentions for the tennents and myself at all times,which is why it has always been a good relationship for all.
Communication has always been first class and can't fault them at all.
Graham · 12 June 2016
★★★★★ 1/5
allAgentsI've rented in Scotland for 5
I've rented in Scotland for 5 years and Belvoir are the worst letting agency I have ever been with. They are unprofessional and they do not use registered agency's for repair and cleaning. They were not helpful when it came to mould in my property, they did not provide me with a bike shed key, they allowed strangers access to my property without my knowledge, the workmen left my flat in a mess and I had to chase them for a month before they took action to return my deposit. Worst of all they said I would have to continue to pay �1,100 per month for my flat if I signed another tenancy but when they advertised it online they had reduced the rent by �100 per month. I would not use Belvoir again and I will not be recommending them to my friends or family.
Megan · 16 November 2015
★★★★★ 5/5
GoogleAs a two time tennant I can't rate them higher. Very professional and understanding.
Graham · 13 December 2023
Agent replied · 11 June 2024
Hi Graham,
Thank you so much for taking the time to submit your review, I will gladly pass your kind words onto the rest of the team.
Thanks again :-)
★★★★★ 5/5
GoogleFriendly and resourceful staff members.
Excellent customer service... yes, it's Belvoir!
Esy · 12 January 2024
Agent replied · 11 June 2024
Hi Esere,
Thanks for taking the time to submit your review, Great to hear we have hit the nail on the head for you and the service we provide.
Thanks again :-)
★★★★★ 1/5
GoogleGot misgendered on the phone. Was asked if I was David. Deeply upsetting.
Sophie · 14 September 2023
Agent replied · 11 June 2024
Good Afternoon Sophie,
Thank you for taking the time to review your recent experience with Belvoir Aberdeen.
Please accept my sincere apologies for this, I have spoken to the team member who took your call and they had misread our viewing agents calendar and thought someone had booked the viewing on your behalf, as they could only see 1 viewing for the property you were interested in and that was booked under David.
Upon realising their error, my colleague did apologise for the offence caused and successfully located your viewing. We do have a lot of leads who book viewing on behalf of their friends or family and use their own name to do so, which I think is where this innocent mistake has been made.
If you would like to discuss this further, please do not hesitate to contact me on 01224 645707.
Kind Regards,
Ann Spence
Office Manager
★★★★★ 5/5
GoogleWe mave had excellent service from Belvoir for 5 to 6 years now. They have a team of courteous, knowledgeable and professional staff who back each other whoever you speak with. They seem to really care for their Landlords and Tenants with a personal touch. We have received rental payments promptly and good communication about property care and maintenance, allowing us to be 'hands free' from 500 miles away.
Maureen and Ian Lawrie.
Maureen · 12 June 2016
★★★★★ 5/5
GoogleRented for 2 years with Belvoir and no problems with them. Chelsea and the rest of the team were always happy to help if we had any issues. Thank you!PositiveResponsiveness, Professionalism
Sadoji · 12 June 2021
Agent replied · 11 June 2024
Hi Victoria,
Thank you for your review! Chelsea and the team will be thrilled to hear your feedback.
★★★★★ 4/5
GoogleNavigating their website was seamless and also informative.
Olusegun · 14 October 2023
Agent replied · 11 June 2024
Thank you for your review Segun, we appreciate you taking the time to provide this.
★★★★★ 5/5
GoogleI have been staying at my flat that I have rented through Belvoir and have always been satisfied with their response. Very professional yet friendly staff.
Fatih · 11 June 2021
Agent replied · 11 June 2024
Hi Fatih, Thank you so much for your review!
★★★★★ 5/5
GoogleLovely, friendly staff in this Aberdeen branch.
Rachel · 11 June 2021
★★★★★ 1/5
allAgentsThe agent didn't respond in a
The agent didn't respond in a reasonable timescale to numerous calls for things within the flat to be fixed. They only responded after chasing them several times.
The agent didn't make contact but purely waited for us to call.
In our experience, this agent doesn't listen to the tenant at all and has the worst customer service approach I have ever seen.
Mrs · 4 October 2014
★★★★★ 1/5
allAgents"The agent didn't respond in a ..."
The agent didn't respond in a reasonable timescale to numerous calls for things within the flat to be fixed. They only responded after chasing them several times.
The agent didn't make contact but purely waited for us to call.
In our experience, this agent doesn't listen to the tenant at all and has the worst customer service approach I have ever seen.
Mrs · 4 October 2014
★★★★★ 5/5
GoogleI have been with Belvoir for the past two years as a tenant. Kirsty and Chelsea have been lovely ladies to deal with. The company has usually very promptly reacted to any expressed concerns about appliances in the flat. Although we have not started the Deposit Repayment Process, at this stage, I have no complaints.
Ilma · 11 June 2020
★★★★★ 5/5
GoogleRenting through Belvoir has set our minds at ease due to the friendly and professional nature of all staff members we have dealt with. A thorough inventory of the flat has been carried out and the entire process of renting has been quick and easy. Very satisfied and wouldn't hesitate to use them again in the future.
Scott · 12 June 2016
★★★★★ 5/5
GoogleVery helpful and responsive team. Striving to meet clients requirements timely and effectively. Special team mention for Finley, who was the manager of my flat.
Renzo · 14 October 2023
★★★★★ 5/5
GoogleI am really grate ful for the help and services provided by your office.
Your staff was actualy friendly and that solved many of the issues I had as a new tenant.
I really appreciated it and I think of you every time I hold in my hand the key of my flat.
Δεσποινα · 12 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
