Trusted Agent profile · Aberdeen City
★★★★★
284 reviews across 2 platforms
166 Great Western Road, Aberdeen, AB10 6QE, Aberdeen City, AB10 6QE
Cito Cimo's office in Aberdeen City, at 166 Great Western Road, is rated 1.8 out of 5 across 284 reviews on two platforms, including 2 Google reviews rated 5.0.
Every review we hold for the Aberdeen City office, from every platform, shown as written. First names only.
5/5
TrustpilotExtremely knowledgeable about the market, excellent sales manner and nothing too much trouble.
David Yates and Emma Owen in the Lee's office were simply terrific. Nothing was too much trouble for Emma and David was very knowledgeable about the market and superb at showing the apartment - according to one client he was "the best I have ever come across". Thanks to you both. David and Hilary
1/5
TrustpilotSomewhat lacking
This letting agent leaves a lot to be desired. Zero support for tenants, acting solely as sales agents in the interests of the landlords, despite their obligation to provide clarity for tenants about what they're signing up to. My nightmare began with the tenancy agreement arriving just one week before I moved in, forcing me to sign a "Deed of Surrender" (I was led to believe it was a 12-month new contract via the existing flatmate who had gotten his information from the agent). When I raised concerns, the agent admitted it was a bad deal to take on responsibility for anything that had gone on with a prior flatmate, but offered no alternatives. Emails in one thread are typically answered by different agents, and phone calls vanish into an off-site messaging black hole. Even after I moved out, getting my deposit back was irregular. After a second email asking when it would be returned, I was told it should've been returned via the new flatmate (a stranger!), who didn't even have my account details. This is not standard practice, it's a recipe for disaster! How are you supposed to enforce getting your deposit back from a new tenant if they dispute they already sent it? If you pay your deposit into a Govt. Protection Scheme via an agent, it should be returned that way. Instead, this agent feels it is "problematic" to treat me as an individual tenant with my own rights and so prefers to wash their hands of it. The new flatmate is left feeling the same. UK law doesn't help flatmates moving in with existing tenants under one umbrella agreement, but the treatment I experienced felt demoralising. It was my first time in such an arrangement and an agent knowing this should provide support. If you value clear communication, tenant support and basic professionalism, avoid this agency and avoid joint letting agreements.
5/5
TrustpilotSuperb
Dealt with Joanne and Ruth in the West Derby branch. Ruth had been amazing and dealing with her kept my stress levels low. What I thought she couldn’t help me any further Ruth never gave up and did it successfully to help me chase things up to help me complete my sale.Thank you so much
1/5
TrustpilotIf I could leave no stars I would
If I could leave no stars I would! The Doncaster branch has been nothing but incompetent as a letting agent! This appauling service has been going on for several years. The staff don’t care about the tenants or the landlords they are supposed to be acting on behalf of. If you use this company with its inept and careless staff you are certain to have nothing but problems which you are paying the privilege for. You have been warned!
1/5
TrustpilotMost incompetent letting agency.
This is the worst and the most incompetent letting agency. My property manager is off 70% of the month. And the days she is in she only responds by saying leave it upto me. And that’s all.. the issue is left with her and she doesn’t do anything about it. None of the employees would get back to you even after promising a call back including the managers. They simply don’t care what the tenant is going through.
1/5
TrustpilotBad customer service and incompetent
Bad customer service and incompetent - their rental properties are overpriced (obviously). I was paying £750 a month (now being let for £870) to stay at 97 South Gyle Gardens in Edinburgh. The building was more like a drafty caravan and it has a really bad damp problem. It also has rats which chew the waste pipe of the toilet which floods your bathroom creating more smell and damp.. The damp smell ruins all your clothes and belongings as it is near impossible to get rid.The staff are 'mostly' very arrogant useless pepole.Having to deal with the incompetent estate agents and staying in that property was genuinely the worst experience of my life.Please advise avoid at all costs.
1/5
TrustpilotTHE worst company I have ever dealt…
THE worst company I have ever dealt with! On top of this at the Eastbourne branch they lied, didnt respect what was agreed, 0 management... etc, the list is long. And the bottom line is: you don't need an agent like this to rent a property anyway, you will end up a lot worse off. It is quicker, easier and cheaper to deal directly between landlords and tenants. This agency only added issues and costs to what it would have been without them. More details: warnings-against-northwood-agents.co.uk
1/5
TrustpilotNightmare company. Avoid at all cost.
Nightmare company. Do not use.. Can’t trust them an inch. Incompetent, cheating, obstructive and zero customer service. We were with them for many years as they acted as my letting’s agent. Then the Torquay office closed due to some fraud. So was “run” from Exeter. This is when the nightmare began.This meant they stopped doing any house inspections, didn’t fix the smoke alarms or faulty mains for over 2 years after were told needed doing. Tried to charge 5-7 times normal cost for any repairs. Then when told we were changing companies, got nasty and openly made up claims, got obstructive, refused to help in any way. We asked each year if rent should be increased. They always said no, would be too much. Then did so behind our back and did not pass on to landlord. This went on a few years until we got other quotes which were much more in tune, cost us a fortune. Similar to their sale estimate, was 40k adrift from reality.
1/5
TrustpilotCustomer service experience
Customer service experience, 0. I have been applying for a house they did not even give me back the answer yet. Lol.Months passed and I already rented another flat somewhere else luckily.
1/5
TrustpilotAvoid like the plague
These guys are real low rent, Their communications to tennants are borderline passive aggressive and their handling of the end of tenancy left much to be desired. If you are looking to rent a property avoiding this company is a sound move which you will not regret.
1/5
TrustpilotContacted the stoke on trent branch…
Contacted the stoke on trent branch spoke to Ben long long story short they lied ha sky partner sent all her details and identifications etc just to be told she cannot get the property the person Ben never once responded to our emails this company is straight up liars and scumbags!!!
1/5
TrustpilotTotal lack of communication
Total lack of communication, constantly given wrong and misleading information. Avoid at all costs . The Aberdeen office is a shambles
1/5
TrustpilotTotally unreasonable company
Totally unreasonable company, especially the lady call : Alisha Clarke she was so rude and so unknown what’s happening. I booked to see a flat for rent in Guildford last Monday they booked me in for next week as they said: Haven’t got a key to get earlier. So on Saturday just 2 days before my appointment they cancelled. I did try to speak with the lady in meantime, but she pretended wasn’t her so i call them back again and managed to speak with her. Without any reason she said: Sorry the house is not longer available… When i asked her why didn’t call me earlier she said: I don’t know but the house is not available. Miscommunication with the other staff, really rude a d really unprofessional people. DO NOT RECOMMEND THEM AT ALL !
1/5
TrustpilotNever rent with these!
Never rent with these!I rented a house with my partner. When we moved in, the garden bin was full with non garden rubbish along with 2x fence panels, broken glass and other 2 bins were also full. I told the agent about this and they promised to remove it. They only removed the fence panels. When we moved out, the company tried to take £100 for the bin being full, the door handle coming off and having 2 lightbulbs instead of 3. I told them about the door handle as I was stuck upstairs and there was no fire exit for I had to break the handle off. The bedroom door handle also broke. They are inconsistent and we only got the deposit back because we said we were going to go to the DPS if they didn’t.One lady was very rude to us and told us we had to give the keys back in before 12 on the 10th November otherwise we would be charged an extra day despite me telling them I could drop them off around 2 because I work from 9-6 and only get my break at 2 and my partner works 7-8.Now 2 months after moving out, they are still being a nightmare. They are disputing the council tax despite the fact I have proof of the date I moved out. I’ve gone to the ombudsman. Never go with this company! However if you absolutely have to then photograph and document EVERYTHING! Because they will try to go back on their word.
1/5
TrustpilotZERO STARS!!!
ZERO STARS!!!! Being told you can't view/ rent a property because you don't work FT, despite the fact you have over £50k in the bank, can prove your salary with payslips and bank statements and offer to pay 6mnths rent upfront!I'm fortunate enough to be able to not work all the time and as a high earner l'm being penalised/ discriminated against!Absolute pathetic, as was the repeating of" can't arrange a viewing" over and over again from the staff member!Ask you're bloody Landlord if they'd like 6 mnths rent upfront ( accompanied by the evidence of income/ financial stability to back it up)Discrimination as it's core!
1/5
TrustpilotNot trustworthy
Gor tricked into a contract extension by these crooks. Stay away.
1/5
TrustpilotIf I could give minus 5 stars I would
If I could give minus 5 stars I would, I’ve never met such a cowboy estate agents in my life. I arranged for change payment date and got locked out of my email as people do forget passwords when you get a new phone… the company then failed to alert me there was an outstanding balance and instead issued me with an eviction notice right before Christmas. P1ss poor communication and blatantly ignoring several basic maintenance requests for example having a safe boiler and walls that don’t leak! Oh and by the way you won’t even get a name of your landlord nevermind a face to go with it.
1/5
TrustpilotSutton - this office needs to be shut down
This office needs to be shut down. I entrusted them with some properties and as soon as the contract is signed then all they do is take comission and have no idea how to manage anything. They are a complete waste of time. They put in very bad tenants who ruined the place and just said "claim on your own insurance" upon check out when the whole flat was trashed beyond belief. All they do is send emails spilling bad news and taking no responsibility for lack of their own capabilities. When the check out comes around they rip you off by not returning the security depost. APPALLING - HOPELESS - INCOMPETENT
1/5
TrustpilotThe worse experience ever had in my…
The worse experience ever had in my life with northwood Watford estate agent when I went for the flat viewing .Very rude ,vulgar,she hardly speak English ,never reply to email after viewing ,not professional..etc.I will never contact them again even they will offer me free house .
5/5
TrustpilotExcellent customer services
My experience from beginning to completing the renting of my property has been excellent.Communication was great and everything was explained to me & my husband in detail. After care service has been excellent always listening & giving us an option, which has left us & tenants feeling happy. Will definitely recommend this estate agents at all times who also achieve in getting a good rental for what your property is worth!
4/5
TrustpilotFalkirk Branch: Phenomenal
FALKIRK BRANCH - phenomenal customer service. Consistently kind. Always happy to support. Quickly handle issues & get the job done. Feel valued as a tenant. The most extensive inventory I've seen by any letting agents, and happy for you to edit & add until satisfied to sign. Whole team consistently worked on my behalf everyday when Scottish Power left me without power for 7 days. The Falkirk Team were persistent, their communication regular and their proactive positive attitudes made a massive difference. Complaints with carpets were handled with respect and made a priority - multiple tradesmen booked for a quote. New carpets ordered and fitted quickly (new lease of life in the flat).
1/5
TrustpilotI have no doubt that this company needs…
I have no doubt that this company needs to close. I suffered so many Rude, patronising and unreasonable comments. They are not professionals but torally unreliable ...do not use them at all. The government gave too much power to landlords. Enough is enough!
1/5
TrustpilotWorst agents I have ever rented…
Worst agents I have ever rented through, total scam artists, wouldn't touch them with my own barge pole, never mind d anyone else's, refuse to give information out through fear of being caught out as liers , don't touch them you will regret it.
1/5
TrustpilotI'm really disappointed about that…
I'm really disappointed about that agency. They start making problems from the beginning. Can't properly take the record of the tenants and make wrong spelling on names, even when they got ID. Really poor respons on costumers needs even when you report maintenance issues. On 2 years living in property they couldn't fix thermostat from the beginning, cannot pick up letters for landlord, instead they only interested of inspection and to cheat you on the end. They try to charge you for some issues which have been reported from the start of letting. When I show them proof of issues then they start explaining the person who was dealing with it is already gone and they didn't have any record. Weird cause I have mine with them on email. Overall could not avoid take money from deposit, cause the really want to take something from tenants so they said - we gonna charge you for curtain poles. Those which wasn't damaged but taken down for cleaning. It was enough to fit them back which I told them. They said is to late because you surrendered keys from home and you need to be charged 60 £ for that pleasure. As a tenant can't recommend this agency but if you decided you need to be prepared they gonna charge you no matter what. One star note in my opinion is too good for them.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Cito Cimo's Aberdeen City office has 284 reviews across two platforms: 2 on Google, 282 on Trustpilot (across the whole business).
Cito Cimo Aberdeen City is rated 1.8 out of 5 across all 284 reviews, and 5.0 out of 5 on Google from 2 reviews.
Cito Cimo Aberdeen City, 166 Great Western Road, Aberdeen, AB10 6QE, Aberdeen City, AB10 6QE.
