Trusted Agent profile · 27 Old Milton Road

Leaders Lettings 27 Old Milton Road reviews

★★★★★ Excellent

208 reviews across 1 platform

1 Elm Court, 27 Old Milton Road, BH25 6DY

Leaders Lettings's office in 27 Old Milton Road, at 1 Elm Court, is rated 4.9 out of 5 across 208 reviews on 1 platform, including 208 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Leaders Lettings won in 2026.

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4.9 / 5

208

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Leaders Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the 27 Old Milton Road office, from every platform, shown as written. First names only.

5/5

Google

I had the pleasure of working with Alex during my recent property rental process, and I couldn’t be more satisfied. Alex was professional, approachable, and incredibly efficient throughout. He kept me informed at every stage, answered all my questions promptly, and went above and beyond to ensure a smooth and stress-free experience.

Syd · 21 November 2024

Agent replied · 11 December 2024

Dear Syd Mgr Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Extremely helpful and friendly. I recommend strongly. Ellie Neal was so supportive, friendly and understanding. The best!

Cristina · 16 December 2025

Agent replied · 16 April 2026

Dear Cristina Silaghi We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Ella was really helpful and patient Thank you

Andy · 16 February 2026

Agent replied · 16 April 2026

Dear Andy Lyon We greatly appreciate your 5-star review and the time you took to share your experience with Ella. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Ella David was really helpful throughout the journey. A big thank you

Rosemary · 16 December 2025

Agent replied · 16 April 2026

Dear Rosemary Mushangwe We greatly appreciate your 5-star review and the time you took to share your experience with Ella. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Great team, friendly and efficient. Special thanks to Lucy and Alex, who go the extra mile to make sure everything goes to plan.

Andrew · 3 August 2025

Agent replied · 24 August 2025

Dear Andrew Wells We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Lucy Stephens is a god send. Very professional and always keeps her word. Lucy also keeps you updated during any process. Would recommend 10/10.

Charlie · 22 July 2025

Agent replied · 24 August 2025

Hi, Charlie Hammond! Thanks for the great review! All the best, Customer Relations Team

5/5

Google

Leaders Letting Agents in New Milton have been managing a property for us for several years. Our property recently became vacant and we had to find a new tenant. Ella David at the New Milton branch has dealt with this and other matters for us. She is really helpful, extremely efficient and a pleasure to deal with.

Christopher · 16 December 2025

Agent replied · 16 April 2026

Dear Christopher Sanftleben We greatly appreciate your 5-star review and the time you took to share your experience with Ella. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Would like to thank Lucy for always being so pleasant and helpful. She has been an absolute pleasure to deal with for 4 years. She is always so efficient.

Louise · 14 May 2025

Agent replied · 24 August 2024

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

5/5

Google

Extremely happy with the service I've received from the staff at Leaders, New Milton. Specifically Dan, Fletch & Mike. Dan went above & beyond to secure my new rental property - you'd never know that he is still in training as he is very knowledgeable with outstanding customer service skills. The welcome pack I received today was a lovely gesture - Thank you!

Robyn · 25 August 2023

Agent replied · 24 August 2024

Dear Robyn, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Well..any business is only as good as the staff that interact with the client...As a landlord I have found the staff at the New Milton branch, and in particular Emily (who if she left for a similar agency I would seriously consider moving my business to keep her "in charge" of my small portfolio) extremely professional and helpful. I am not sure how one quantifies good quality from the letting management point of view, and wrt good value, a bit of bartering is essential.PositiveResponsiveness, Professionalism

Amanda · 25 August 2021

Agent replied · 24 August 2024

Dear Amanda Hall! Thank you for taking the time to review your recent experience with our Leaders Estate Agents New Milton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

Ella has bern absolutely amazing. It was a very difficult time for me and she was very patient but also very attentive. I couldn’t have asked for a better service for my first foray into letting a property.

Nicola · 26 March 2026

Agent replied · 16 April 2026

Dear Nicola Murphy We greatly appreciate your 5-star review and the time you took to share your experience with Ella. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Leaders has always been very helpful to us as tenants and I especially want to thank and praise Lucy Stephens. Lucy has been amazing! She brings such a positive and friendly energy and makes sure everything is handled correctly and is always fast to respond. Thank you for all your help with our little home it is much appreciated.

Stephanie · 25 August 2023

Agent replied · 24 August 2024

Dear Stephanie Woodford Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

This is the first time I have rented out my property with New Milton Leaders and I would not hesitate to recommend them. A very professional and friendly team. Dan has been excellent from start to finish and I cannot praise him highly enough......informative, extremely knowledgeable, intuitive and perceptive, he has been invaluable at guiding us through the process.

Christine · 25 August 2023

Agent replied · 24 August 2024

Dear Christine Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

First time contact with Leaders and Alex was not only professional but friendly and efficient during our conversation, paying particular attention to our details of property requirements. Do hope we will be able to progress options very soon.

Alex · 22 August 2024

Agent replied · 23 October 2024

Dear Alex Hayes Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I would like to share my experience dealinging with Leaders.The team is very friendly.Daniel is a real specialist.He is good at working with clients as can easily guess the expectation and he managed to provide us the right place ! Thank you, Daniel!I would recommend Leaders to everyone who looks for a good quality service!!!!

Королёва · 25 August 2023

Agent replied · 24 August 2024

Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very friendly and helpful team, Abbie was very helpful with my recent rental, answering all of my queries and helping me through all the documentation so it was done quickly and efficiently. I have rented through leaders before and had a very positive experience, so I am pleased to be renting through them again!

Sadie · 25 August 2023

Agent replied · 24 August 2024

Dear Sadie De Berner-hood Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Just want to add that Lucy Stephens has been a great point of contact for the New Milton branch, she has always got in touch quickly whenever we have had a question. She has been very efficient. Great to know we have a safe pair of hands.

Clare · 25 August 2023

Agent replied · 24 August 2024

Dear Clare Priday Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I have had a great experience with this branch especially with Ella David and with Mike. Ella really stepped in and handled my requests, making me feel really listened to. I really do recommend Leaders New Milton branch.

Annie · 16 October 2025

Agent replied · 16 April 2026

Dear Annie We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Great experience and amazing customer care. Thanks to Dan from NewMilton branch who helped me find a perfect home. Clear and transparent communication, 100% recommend going to him and leaders if you are looking for properties Thank you once again Dan.

Arun · 25 August 2023

Agent replied · 24 August 2024

Dear Arun Mohan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Have had no real bother since being with Leaders from 2020 but on needing to move house, the team went above and beyond to help us and meet our needs as a family and help us stay with leaders, finding us the most perfect house. …

Emma · 16 July 2025

Agent replied · 16 April 2026

Hi Emma Thulborn, Thank you for the great review of our Leaders Estate Agents New Milton team. … More

5/5

Google

Prospective Tenant - Very pleasant to deal with, Honey was helpful at every communication and understood my difficult situation and came across really personable.

Samantha · 25 July 2024

Agent replied · 24 August 2024

Dear Samantha Harris Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

When approaching Leaders in New Milton about helping me find a suitable property to rent, Abbie Matthews was both professional and understanding. She showed empathy and care for my situation and was as helpful as she could possibly be.

Nikki · 25 August 2023

Agent replied · 24 August 2024

Dear Nikki Covell Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Lucy has been a great help to us, thank you for all the continued support.

Mick · 15 November 2024

Agent replied · 22 November 2024

Dear Mick Ford Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Can’t fault the service at leaders. Very quick replies and very professional. Special mention to Honey and Mike who have helped me so much recently with my property.

George · 27 March 2024

Agent replied · 24 August 2024

Dear George Jones Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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Questions about Leaders Lettings 27 Old Milton Road

Has Leaders Lettings won any awards?

Yes. In The Trusted Agent 2026 awards: Leaders Lettings, BH25 won Trusted Agent; Leaders Lettings, Northampton won Platinum; Leaders Lettings, Bourne won Platinum; Leaders Lettings, Horsham won Platinum; Leaders Lettings, Nottingham won Gold; Leaders Lettings, Haywards Heath won Gold; Leaders Lettings, London won Gold; Leaders Lettings, Sudbury won Gold.

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