Every review we hold for the 27 Old Milton Road office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had the pleasure of working with Alex during my recent property rental process, and I couldn’t be more satisfied. Alex was professional, approachable, and incredibly efficient throughout. He kept me informed at every stage, answered all my questions promptly, and went above and beyond to ensure a smooth and stress-free experience.
Syd · 21 November 2024
Agent replied · 11 December 2024
Dear Syd Mgr
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleExtremely helpful and friendly.
I recommend strongly.
Ellie Neal was so supportive, friendly and understanding.
The best!
Cristina · 16 December 2025
Agent replied · 16 April 2026
Dear Cristina Silaghi
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleElla was really helpful and patient
Thank you
Andy · 16 February 2026
Agent replied · 16 April 2026
Dear Andy Lyon
We greatly appreciate your 5-star review and the time you took to share your experience with Ella. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleElla David was really helpful throughout the journey. A big thank you
Rosemary · 16 December 2025
Agent replied · 16 April 2026
Dear Rosemary Mushangwe
We greatly appreciate your 5-star review and the time you took to share your experience with Ella. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat team, friendly and efficient. Special thanks to Lucy and Alex, who go the extra mile to make sure everything goes to plan.
Andrew · 3 August 2025
Agent replied · 24 August 2025
Dear Andrew Wells
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleLucy Stephens is a god send.
Very professional and always keeps her word.
Lucy also keeps you updated during any process.
Would recommend 10/10.
Charlie · 22 July 2025
Agent replied · 24 August 2025
Hi, Charlie Hammond! Thanks for the great review!
All the best, Customer Relations Team
★★★★★ 5/5
GoogleLeaders Letting Agents in New Milton have been managing a property for us for several years.
Our property recently became vacant and we had to find a new tenant. Ella David at the New Milton branch has dealt with this and other matters for us. She is really helpful, extremely efficient and a pleasure to deal with.
Christopher · 16 December 2025
Agent replied · 16 April 2026
Dear Christopher Sanftleben
We greatly appreciate your 5-star review and the time you took to share your experience with Ella. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWould like to thank Lucy for always being so pleasant and helpful. She has been an absolute pleasure to deal with for 4 years. She is always so efficient.
Louise · 14 May 2025
Agent replied · 24 August 2024
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
GoogleExtremely happy with the service I've received from the staff at Leaders, New Milton. Specifically Dan, Fletch & Mike.
Dan went above & beyond to secure my new rental property - you'd never know that he is still in training as he is very knowledgeable with outstanding customer service skills.
The welcome pack I received today was a lovely gesture - Thank you!
Robyn · 25 August 2023
Agent replied · 24 August 2024
Dear Robyn,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWell..any business is only as good as the staff that interact with the client...As a landlord I have found the staff at the New Milton branch, and in particular Emily (who if she left for a similar agency I would seriously consider moving my business to keep her "in charge" of my small portfolio) extremely professional and helpful. I am not sure how one quantifies good quality from the letting management point of view, and wrt good value, a bit of bartering is essential.PositiveResponsiveness, Professionalism
Amanda · 25 August 2021
Agent replied · 24 August 2024
Dear Amanda Hall!
Thank you for taking the time to review your recent experience with our Leaders Estate Agents New Milton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
★★★★★ 5/5
GoogleElla has bern absolutely amazing. It was a very difficult time for me and she was very patient but also very attentive. I couldn’t have asked for a better service for my first foray into letting a property.
Nicola · 26 March 2026
Agent replied · 16 April 2026
Dear Nicola Murphy
We greatly appreciate your 5-star review and the time you took to share your experience with Ella. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLeaders has always been very helpful to us as tenants and I especially want to thank and praise Lucy Stephens. Lucy has been amazing! She brings such a positive and friendly energy and makes sure everything is handled correctly and is always fast to respond. Thank you for all your help with our little home it is much appreciated.
Stephanie · 25 August 2023
Agent replied · 24 August 2024
Dear Stephanie Woodford
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThis is the first time I have rented out my property with New Milton Leaders and I would not hesitate to recommend them. A very professional and friendly team. Dan has been excellent from start to finish and I cannot praise him highly enough......informative, extremely knowledgeable, intuitive and perceptive, he has been invaluable at guiding us through the process.
Christine · 25 August 2023
Agent replied · 24 August 2024
Dear Christine
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFirst time contact with Leaders and Alex was not only professional but friendly and efficient during our conversation, paying particular attention to our details of property requirements. Do hope we will be able to progress options very soon.
Alex · 22 August 2024
Agent replied · 23 October 2024
Dear Alex Hayes
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI would like to share my experience dealinging with Leaders.The team is very friendly.Daniel is a real specialist.He is good at working with clients as can easily guess the expectation and he managed to provide us the right place ! Thank you, Daniel!I would recommend Leaders to everyone who looks for a good quality service!!!!
Королёва · 25 August 2023
Agent replied · 24 August 2024
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery friendly and helpful team, Abbie was very helpful with my recent rental, answering all of my queries and helping me through all the documentation so it was done quickly and efficiently. I have rented through leaders before and had a very positive experience, so I am pleased to be renting through them again!
Sadie · 25 August 2023
Agent replied · 24 August 2024
Dear Sadie De Berner-hood
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJust want to add that Lucy Stephens has been a great point of contact for the New Milton branch, she has always got in touch quickly whenever we have had a question. She has been very efficient. Great to know we have a safe pair of hands.
Clare · 25 August 2023
Agent replied · 24 August 2024
Dear Clare Priday
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have had a great experience with this branch especially with Ella David and with Mike. Ella really stepped in and handled my requests, making me feel really listened to. I really do recommend Leaders New Milton branch.
Annie · 16 October 2025
Agent replied · 16 April 2026
Dear Annie
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleGreat experience and amazing customer care. Thanks to Dan from NewMilton branch who helped me find a perfect home. Clear and transparent communication, 100% recommend going to him and leaders if you are looking for properties Thank you once again Dan.
Arun · 25 August 2023
Agent replied · 24 August 2024
Dear Arun Mohan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHave had no real bother since being with Leaders from 2020 but on needing to move house, the team went above and beyond to help us and meet our needs as a family and help us stay with leaders, finding us the most perfect house. …
Emma · 16 July 2025
Agent replied · 16 April 2026
Hi Emma Thulborn,
Thank you for the great review of our Leaders Estate Agents New Milton team. … More
★★★★★ 5/5
GoogleProspective Tenant - Very pleasant to deal with, Honey was helpful at every communication and understood my difficult situation and came across really personable.
Samantha · 25 July 2024
Agent replied · 24 August 2024
Dear Samantha Harris
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWhen approaching Leaders in New Milton about helping me find a suitable property to rent, Abbie Matthews was both professional and understanding. She showed empathy and care for my situation and was as helpful as she could possibly be.
Nikki · 25 August 2023
Agent replied · 24 August 2024
Dear Nikki Covell
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleLucy has been a great help to us, thank you for all the continued support.
Mick · 15 November 2024
Agent replied · 22 November 2024
Dear Mick Ford
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleCan’t fault the service at leaders. Very quick replies and very professional. Special mention to Honey and Mike who have helped me so much recently with my property.
George · 27 March 2024
Agent replied · 24 August 2024
Dear George Jones
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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