Leaders Lettings 27 Old Milton Road reviews

★★★★★ 2/5

Google

As much as we’d like to give this branch a good review, we’re really struggling to do so after our recent experience. My partner and I viewed a property on a Friday after it was listed on Thursday. Initially, the communication was great - Ella was very responsive and liaising between us and the landlord. She confirmed the landlord had agreed to proceed with us and even gave us a proposed move-in date. However, less than 24 hours later, when we tried to pay the holding deposit Saturday morning, we were told we had left it too long and that the offer had been withdrawn and that the link couldn’t be resent over for us to pay. We were then told another offer had come in and the landlord would decide by Monday. We even asked if we could make a counteroffer, and Ella suggested it could be possible, only to later be told by Ella (days later) that this isn’t even something the branch does. On Monday, when we called for an update, we were made to feel like an inconvenience. By Wednesday, after further chasing, we were told the other applicants had until 12pm to pay their holding deposit - a grace period we were never offered! The most frustrating part came when we were told by management our offer was technically still active until Monday, meaning we could have secured the property if Ella had simply resent the link as we’d requested Saturday morning. Her failure to do so cost us the property, and we were left feeling misled, ignored, and very disappointed. Moving house is stressful enough without this kind of poor communication and inconsistency. This branch’s handling of the situation not only wasted our time but also ruined what should have been an exciting weekend. We felt completely let down and would strongly advise others to be cautious.

Rebecca · 16 November 2025

★★★★★ 5/5

Google

Me and my wife had a really good experience finding our new apartment with this agency. we were helped by Ella who helped us to find our apartment while we were still in another country, with this it could make it more challenging for her while we couldn’t attend to appointments. She was very quick to answer, any of our emails or phone calls. Once we arrived she has been very nice and friendly and she has been helpful towards us giving us lifts to bring all our suitcases at the apartment

Danny · 16 November 2025

★★★★★ 5/5

Google

After years of managing the rental of our property ourselves we decided to hand over to a Lettings Agent. After initial discussions with Mike, to set things up, we dealt with Ella who was prompt with replies to emails, made time to meet up at the property, when needed, and gave really good guidance and advice. So far an excellent experience with Ella & Leaders.

Nish · 16 December 2025

★★★★★ 5/5

Google

My partner and I were absolutely thrilled with our experience with this agency. We were helped by Ella from the initial viewing of the property, right through to getting the keys! Her communication was prompt and she made the whole process completely stress free. Any queries we had were answered, and any issues were dealt with. A real 5 star experience! Thank you, Ella!

Jordan · 16 December 2025

★★★★★ 5/5

Google

We wish to say a huge thank you to Lucy Stephens at Leaders New Milton, our landlord wasn’t communicating back with the estate agents when we reported a leaking roof, penetrating damp wall and a lot of black mould in our main bedroom, it was thanks to Lucy who took charge of the situation that after weeks we finally managed to get the mould removed and the house made safe again to live in. We’re very grateful she pushed and helped make this happen for us so thank you Lucy.

David · 16 March 2026

★★★★★ 5/5

Google

Kaitlyn Young at Leaders is an outstanding estate agent who combines professionalism, clear communication, and dedication to ensure a smooth property experience to landlords. I recently had the pleasure of working with Kaitlyn Young, and I was impressed by her proactive approach and attention to details. She swiftly found resolution to all of my queries and consistently kept me informed. I felt confident that my needs and priorities were understood and met with care. I would highly recommend Kaitlyn Young to anyone looking for a reliable person who delivers exceptional service. Thank you!

Michael · 16 March 2026

★★★★★ 5/5

Google

Myself and my husband have been tenants of Leaders for a few years now, during that time there have been some house repairs that have needed lots of attention and help, Lucy Stephens has been our liaison and helper at Leaders and she has been brilliant, organising the help/works we need, being super responsive, chasing things with other company’s for us and letting us know the outcome of things, we’re very grateful to have someone so efficient helping us to be happy in our home.

Leanne · 13 November 2024

★★★★★ 5/5

Google

Ella at Leaders New-Milton was incredibly efficient, professional and always available when needed. Lucy was also a great help throughout the process of finding a suitable tenant. Both recommend recommended.

Kevin · 16 March 2026

★★★★★ 5/5

Google

Me and my partner had a really good experience overall finding our new home, we were helped by Ella, she continuously tried to find us a place to live, she went out of her way to make sure she secured somewhere for us. She’s really …

Jack · 16 October 2025

★★★★★ 5/5

Google

My parents rent a property from Leaders in new Milton. leaders wanted to do a property inspection. My parents spoke with the manager and said the proposed date was not convenient as they were both at work and asked for a different more convenient date. Leaders agreed to this but never got back to my dad (Michael Ford), on the 29th April my parents got home to find a business card with the name of Kim Dare who is the property inspector on their on their kitchen table, leaders had trespassed into the property without consent when nobody was home, my parents contacted leaders about this and was told it would be looked into and someone would get back to them but nobody has bothered!!!! I will be contacting leaders myself tomorrow to investigate this unlawful entry and raise a grievance on the upset and distress this has caused them. Update 15/05/2024 I have changed the rating of this review due to the swift way my complaint was handled, I spoke with Mike from Leaders who has been professional and helpful in resolving this matter and has put my parents at ease. Thank you Mike.

Andrea · 26 May 2024

★★★★★ 5/5

Google

I went in and spoke to Ella. She was very helpful with the issue I had and swiftly helped sort it out. Very impressed. Thank you.

Sandra · 16 February 2026

★★★★★ 5/5

Google

My wife and I were very happy with their services. Especially Ella was helpful and we really appreciate her assistance throughout securing the property. Great Agency and staff members.

Michael · 16 January 2026

★★★★★ 5/5

Google

Leaders in New Milton were highly recommended to me by a friend and now I know why. I had a warm welcome from Alex on entering the office who offered a friendly chat and made me feel great as he was genuinely interested in identifying my needs without sending me to Zoopla or Rightmove sites. It was an amazing experience and I know Leaders is an agent I can trust.

Vickie · 23 September 2024

★★★★★ 5/5

Google

Recently I have seen a huge difference in Leaders since the arrival of Daniel Mawer and a whole new team. As landlords, we have just had to find a new tenant for our property. Daniel has been as charming, reassuring and helpful from the start as it was possible to be. As it happens, at the eleventh hour we encountered some unexpected difficulties which were totally beyond the control of any of us. This really tested everyone' s endurance and yet Daniel handled the situation with calmness, level-headedness and thorough professionalism, giving his all both inside and outside his normal working hours and achieving a brilliant outcome. I really can't praise him highly enough!

Jane · 27 March 2024

★★★★★ 3/5

Google

I would like to start off with a bad review into a good review. All I will say Mike is definitely not professional in his position let alone job. Very bad communication skills over the phone which left 2 tenants in very upsetting and nervous wreck after phone calls. Tenants waited a long time to be told a lot of other items was needed when wasn't stated in any contract. Making this up as he wishes! Good news 👏 I would like to commend a young lady called Honey. She has been amazing from the start and throughout. She has a perfect attitude to her job and respects her clients. I want to give her 5/5 for service and thank you. Was a shame to let it fall into Mikes hands to ruin it.

SuperAssasin · 27 March 2024

★★★★★ 5/5

Google

We've been using Leaders as a Lettings Agent since 2015 and I must say that they are several leagues above other Estate Agents I have used on the lettings side. They keep us informed, are proactive, responsive and are what you would hope for when you are paying for a service. They understand who the customer is and are always on the ball. A fantastic company with great customer service. UPDATE - January 2024. After 9 years, we finally sold the flat and ended a great relationship with Leaders. Lucy Stephens at Leaders has been prompt, courteous and excels at customer service as well as being professional in her approach to the job. We own several other flats with different agents.... if they were as good as Lucy, our job would become much, much easier! Thanks Lucy and we wish you all the best for the future.

Prakash · 26 February 2024

★★★★★ 5/5

Google

Leaders managed my property for several years. Recently when a new tenant wanted to move in at short notice Ella was really helpful in coordinating matters so it could happen

Alan · 16 December 2025

★★★★★ 5/5

Google

Thanks to Ella for making me aware of a new flat that come onto the market for rental. Fell in love with the property and now I’m moved in! Massive thanks for Ella and the team.

Emily · 16 October 2025

★★★★★ 5/5

Google

We recently rented a property through Leaders, and the whole experience was excellent with Ella. She was very helpful, responsive, and made the process smooth. Everything was handled professionally, and we’re really happy with our new home. Thanks again for all your help!

Karan · 16 April 2026

★★★★★ 5/5

Google

We recently dealt with Ella for our property move. Fantastic, seamless service. Highly recommended!

Elliot · 16 March 2026

★★★★★ 5/5

Google

Dealing with Lucy Stephens is a pleasure. Lucy, with her friendly, cheerful voice is always willing to put herself out to help, going above and beyond expectations. Unfortunately I had bad luck with my previous tenants and sorting out the mess has been a nightmare. Thankfully I received great support and help from Lucy, and also a couple of her colleagues.

Brigid · 2 October 2024

★★★★★ 5/5

Google

We are so happy with the service provided by Leaders in our move. Dan especially has been an absolute gem throughout the whole process, and made sure all of our questions were answered. I was shocked when I found out that Dan was a trainee, as his knowledge was outstanding, and he managed to make us feel so comfortable the whole way through. He went above and beyond to answer my questions and make us feel at ease. Thank you!!

P · 25 August 2023

★★★★★ 5/5

Google

I am considering purchasing Buy2Let properties within the local area but required some advice on the rental market, spoke to Daniel within the Leaders New Milton branch and he was full of knowledge in all areas, market value, yield returns and even the benefits of Ltd companies when renting. I would highly recommend if your looking for an agent to ask for this individual in the New Milton area! I look forward to completing business with your support!

Christina · 25 August 2023

★★★★★ 5/5

Google

Ella was really helpful and friendly in helping me get my place sorted. To make it as easy as possible. Appreciate it and thanks again.

Dan · 16 October 2025