Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotTerrible Service
Terrible Service. I havent had someone speak to me so rudely and unprofessionally over the phone before. Stay clear from this agency, they treat customers like criminals. You do not build a reputable business like this. Plenty of other agencies to choose from. I though I had a booking today and rang the doorbell. The agency called me back like I was a criminal over a simple mistake a pizza delivery man can make, escalating things way out of hand, what a show that was. I had a booking for a property tomorrow with them, CANCELLED. Save the time. I also raised a complaint to Their Complaints department as this is unacceptable for a business. Also, their website shows Feefo feedbacks but these are only for people with an existing contract with them, if you had a terrible experience before you rent thier properties, it can't be added there. Classic.
Lucas · 18 September 2023
★★★★★ 1/5
TrustpilotUnprofessional. They breached the code of conduct and duty of care to me.
Unprofessional. Amongst other errors such as false valuations not based on comparable properties or data, WH Brown reduced the price of our property listing ‘without’ permission. Very unapologetic about their mistakes. These errors affected the perceived value of our property resulting in below market rate offer. I would NOT recommend.Their complaints process and upper management were very unwilling to help come to a solution, they were very unhelpful and rude, often aggresively talking to me with a raised voice. Avoid them!
Alexander · 18 September 2023
★★★★★ 1/5
TrustpilotI have experienced very poor customer…
I have experienced very poor customer service from W. H. Brown Stevenage office. (The issue is ongoing)Me and my husband have rented a property via W. H. Brown Stevenage office in Ickleford area. After a year we purchased our own property and gave notice to our landlord.We are in good terms with our landlord and have been in touch as neighbours.After our notice, we had written confirmation from our landlord that we would leave the property on a certain date. We contacted W.H.Brown and stated that our landlord agreed this date and has sent the office an email in addition to this.They said they will talk to our landlord and calculate amount due to pay accordingly. However the firm hasn’t got back to us with the amount for us to pay on time, therefore our bank has sent the full amount of the rent as we had a standing order.We have contacted the estate agent several times to send our money back but have been told this would happen ‘next week’. It has been almost a month and now that we have left the property, moved in our new place and still not paid the amount back.In addition to this it has been 17 days since we left the property and our landlord confirmed the deposit should be returned in full.However neither our deposit nor the overpaid rent bas been returned to us.We have been calling the office and Steve (the agent responsible) is always out and we are left with no explanation by the firm.I filled a complaint and looking to hear back.This has affected our finances. Especially when you have a new house mortgage to pay and all the other expenses this firm has caused us a big amount of unnecessary stress.
Ayge · 12 September 2023
★★★★★ 1/5
TrustpilotWhat a complete bunch of thieves and…
What a complete bunch of thieves and totally dishonest not to be trusted if you are renting from them.I rented a bungalow from them, and they asked me if I could leave early as they had another tennant. I agreed I would do what I could and moved out 4 days early. Now refusing the refund.Also claiming £750 in damages claiming damages that were in place when i moved in and after i spent a considerable amount of time and money improving the property. Gutted !!
David · 12 September 2023
★★★★★ 1/5
TrustpilotWere not clear and transparent about…
Were not clear and transparent about the 14 Day cooling off period. Verbally told we could cancel but this is not so. When we informed them we had changed our minds we were told ok. However then informed we could not sell with another agent because we had signed contract. Also did not ask us about sole agency just filled this part of contract in themselves. Agents are not honest. Would rather not sell house than let this agency act for us. Would definitely not recommend as you cannot trust them to act in your best interests.
Dawn · 7 September 2023
★★★★★ 1/5
TrustpilotTerrible
Same review I've left on Google: Really don't recommend them as they have no idea about the property they're selling, the viewing agent knows even less and they don't even have the decency to clean the property they're selling. Not to mention that throughout the process they keep trying to force you to work with their advisors. Next time I'd go for nestledin, butchers or any other agency who respects their buyers enough to at least welcome them to a clean property. As a date I'm selecting the 10th of July as that's the time we got our keys.
AleVa · 30 August 2023
★★★★★ 1/5
Trustpilotvery bad service
put house up for sale in march not had any viewings and not 1 phone call from i emailed them to give 28 days notice still no phone call to ask why i was ending the contract with them spoke to someone who has his house up for sale down the road and it is the same for him its like they dont care
Gene · 28 July 2024
★★★★★ 1/5
TrustpilotExtremely Disappointing Experience - Stay away!
My experience with William H Brown has been nothing short of frustrating and disappointing. We initially approached them to rent a property for a 6-month period, only to discover later that the contract we signed was actually for a year. This information wasn't clarified until I proactively reached out to them at the 5-month mark to inquire about the next steps.Throughout our tenancy, we encountered numerous issues with the flat, but the most concerning problem was the recurring leaks in the main bathroom. The first leak prompted an engineer's visit, which appeared to address the issue temporarily. However, the second leak occurred in the same bathroom, leading to further damage. Both the bathroom carpet and adjacent corridor were soaked, and even the walls suffered water damage.The response from William H Brown was to remove the bathroom carpet and leave behind an industrial-sized fan and dehumidifier, instructing us to run them as much as possible. We complied with their instructions diligently for an entire month, then two, and even three, yet received no communication or updates from them.Eventually, after three months of enduring this situation, we were informed that the landlord intended to repossess the property for repairs. However, just before our departure, a representative from William H Brown approached us, suggesting that we stay in the property due to the challenges we had endured. This was an incredibly insensitive proposal, considering the prolonged inconveniences we had faced.Not only did they leave us with an unusable bathroom filled with machines and cut pipes, but they also left the flat without carpets, exposing metal fixtures where the carpets used to be attached. Despite being unable to use the bathroom for three months, no rent reduction was offered.To make matters worse, even after vacating the apartment for a month, we have yet to receive a refund for the electricity consumed by the industrial machines they left behind. Our attempts to contact them have been met with empty promises of returned calls, further adding to the unprofessional and distressing experience.In conclusion, my encounter with William H Brown has been marked by a lack of professionalism, poor communication, and an utter disregard for tenant well-being. The entire situation has caused significant stress and frustration. Based on this experience, I would strongly advise against considering their services.
Sérgio · 20 August 2023
★★★★★ 1/5
TrustpilotFor 3 years I contacted WHB to sort out…
For 3 years I contacted WHB to sort out the severe and dangerous damp in my property. Nothing was done. It took 18 months to fix a hole in the roof, which no doubt contributed to this issue, as my ceilings fell in during the work on the roof. I made many improvements to the garden, including spending THOUSANDS on the severely overgrown garden. On my departure, I was accused of contributing to the damp (this was an issue from the OUTSIDE of the home) and that I owed them hundreds. They caused stress and anxiety to me during my letting experience. I found the dealings with them to be underhand, unprofessional and several health and safety regulations are ignored. They want to make a profit, be it by fair means or foul. Their customer care and attention to the welfare of their tenants needs some serious improvement!
Louise · 18 August 2023
★★★★★ 5/5
GoogleJennifer and the team kept us informed constantly throughout our purchase and constantly chased the solicitors involved to streamline the process. They were always contactable and proactive in their approach.
Highly recommended if you want an efficient and stress free purchase!
Graeme · 25 October 2022
★★★★★ 5/5
TrustpilotConsistent excellent service from W.H. Brown
Consistent excellent service from W.H. Brown at Clacton. Particularly Michelle, who goes over and above what is required and has done so for many months, She works hard, is polite and never makes me feel a nuisance :). Thank you so much
Jane · 2 September 2022
★★★★★ 5/5
TrustpilotWe were buying a house from WHB and we…
We were buying a house from WHB and we are currently selling it. We are very satisfied with the professional service. Everyone is always very nice and helpful, especially Cliff, who we can always rely on. They advise themselves even in times of pandemics.Thank you to Cliff and the team
Justyna · 1 June 2021
★★★★★ 1/5
TrustpilotUnderhand
I tried to sell a property through this company at auction and they had some very interesting views on the value. I said I would take my business elsewhere and the next day the local branch phoned me to try to get me to get the property put on the general sales market through their branch. I politely refused because their actions were very underhand. They have rung me weekly for a year since in one guise or another trying to get my business.
Andrew · 14 July 2023
★★★★★ 1/5
TrustpilotI let my property with William H Brown…
I let my property with William H Brown and have been disappointed by their service at every turn.
Nick · 9 January 2026
★★★★★ 5/5
TrustpilotWHB Holderness Road
WHB Holderness Road - Hull. The sale of my property went without any issues right from the start of the valuation with Neil to Charlotte and James coming to see the house so they could help with telephone questions. Charlotte kept me updated and it sold straight away. Very happy. Thankyou
Rachel · 31 January 2021
★★★★★ 1/5
TrustpilotWilliam H Brown
William H Brown - Scunthorpe. Initially , friendly staff but as time elapsed it became evident they weren’t interested in my plight as a tenant. However it was only until very recently I realised that one staff member in particular considered it acceptable to make stuff up and frankly her motives in hindsight seem racist. It’s not a word I use lightly either. I would be very concerned if you were to rent a property with this company and specifically this branch. Whilst I have absolutely zero proof to validate my opinion , the overwhelming feeling I have as a result of dealing with this person’s lies isn’t going to go away in a hurry.
GamorneiOne · 29 June 2023
★★★★★ 1/5
TrustpilotWilliam Brown of Swaffham and William…
William Brown of Swaffham and William Brown Auctioneer facilitated viewings and offers behind my back after a sale was agreed with me under private treaty. They lied to me when I questioned why the advert had not been removed, assured me time and time again that the property would not be shown and that no more offers would be allowed, and finally just a few weeks before completion called me to say that they had allowed and taken a bid under "auction conditions" and that unless I met with all terms of this including being prepared to pay the auctioneer fees and giving an immediate deposit and to close within 28 days including forgoing my solicitors input ( which was already weeks in progress) I would loose the purchase. I made a formal complaint but had no concrete evidence in writing and the staff at the Swaffham branch closed ranks, lied, and said that they had never assured me that my purchase was safe. It has cost me thousands of pounds because I have had to rent now while looking for another property.
Thelma · 26 June 2023
★★★★★ 1/5
TrustpilotWilliam Brown of Swaffham and William…
William Brown of Swaffham and William Brown Auctioneer facilitated viewings and offers behind my back after a sale was agreed with me under private treaty. They lied to me when I questioned why the advert had not been removed, assured me time and time again that the property would not be shown and that no more offers would be allowed, and finally just a few weeks before completion called me to say that they had allowed and taken a bid under "auction conditions" and that unless I met with all terms of this including being prepared to pay the auctioneer fees and giving an immediate deposit and to close within 28 days including forgoing my solicitors input ( which was already weeks in progress) I would loose the purchase. I made a formal complaint but had no concrete evidence in writing and the staff at the Swaffham branch closed ranks, lied, and said that they had never assured me that my purchase was safe. It has cost me thousands of pounds because I have had to rent now while looking for another property.
Chambers · 26 June 2023
★★★★★ 5/5
TrustpilotHanna was my mortgage advisor.She was…
Hanna was my mortgage advisor.She was professional, friendly and very efficient and I would highly recommend her to anyone.
Richard · 16 April 2024
★★★★★ 1/5
TrustpilotLettings yes. Property management no.
Although they managed to let out all of our properties reasonably quickly, their property management was abysmal. They gave repair work to contractors who were expensive with very poor quality work. Sometimes they were the friends and family of the staff.We had to appoint a different property management company who now is far more reliable and trustworthy.
JDev · 4 October 2024
★★★★★ 5/5
TrustpilotI highly recommend William H Brown…
I highly recommend William H Brown Stevenage. Jack Elston has made the sell of my property and move hassle free. So polite and quick to answer any questions. Thank you Jack for all you and your team have done.
Sue · 17 October 2022
★★★★★ 5/5
TrustpilotThank you Maisie and Jack from Ware …
Thank you Maisie and Jack from Ware for finding me a rental property, Amazing service, will be recommending this branch.
Drew · 5 March 2024
★★★★★ 1/5
TrustpilotSimply avoid at all cost !!
Simply avoid at all cost !!! Inexperience is not what you want when dealing with the biggest purchase of your life. It’s cost us ☹️
Andy · 8 November 2023
★★★★★ 1/5
TrustpilotOver One Year for Nothing
Around one year ago, we were interested in a house and the seller A accepted our offer.Then after over half a year, almost all the procedures went through, the seller's solicitor stopped replying to our solicitor but reassured that they're sorting the last enquiry out.After one month, the estate agent contacted us that the seller declined to sell the house and the staff from the estate agent apologised quite sincerely. Someone senior from the estate agent gave some information of a similar property around the same area to us.We both found this house quite met our expectation so we expressed our interest and the house seller B accepted our offer within one week.As this house B is a no chain house, we expected the procedures can go through more quickly than last time. However, the enquiries have taken more than four months and there is still two outstanding enquiries. We did try to ask what the last two enquiries were but not getting any response.William H Brown is a liar as the house B suddenly becomes a chained property during the conveyancing process.
Alo · 19 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
