Trusted Agent profile
★★★★★
85 reviews across 4 platforms
17, Colliergate, York YO1 8BP
Stephensons's York office at 17 is rated 4.4 out of 5 across 85 reviews on four platforms, including 70 Google reviews rated 4.4. The 10 Facebook and 4 Trustpilot counts are for the whole business. Checked 9 October 2026.
70
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
1
Reviews on Yell
This office
4
Reviews on Trustpilot
Business-wide
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
GoogleAfter buying/renting a number of properties with Stephensons, I cannot recommend them enough. They offer fantastic experience and advice, and their knowledge of the market is second to none, even down to the little details of photographing/filming the properties correctly. With friendly staff, it is always a pleasure when dealing with them. If you want professionalism, this is the company you use.
5/5
GoogleFirst class service when selling my house. Amy was amazing. Efficient, informative and reassuring.
Wendy, we really appreciate you taking the time to review our services, we know what a challenging sales process you had, We hope that it was all worthwhile and you are very happy in your new home and we have passed your kind words onto Amy and the team.
5/5
GoogleI bought my house this year with Stephensons. The first viewing of the house was just how I like it. The estate agent was informative but didn't follow me all round the house. I felt free to just look around and take time to chat to my …
Sonia, thank you for your very kind words. We are delighted to hear of your experience and we hope you're settled into your fab new home.
1/5
GoogleWe currently rent a property but are in the middle of moving so it is back on the market, I do completely understand how you want a new tenant in the flat ASAP however it’s disrespectful how you’ve disregarded that we do still live here and …
Dear Poppi, Thank you for getting in touch. We have discussed with the Lettings department and as far as we understand, all viewings that you have asked to be moved have been moved. We have also spoken to your mother this morning and we … More
5/5
GoogleWe recently sold a property with Stephensons and found the whole team to be very helpful and professional. Communication was excellent and we were kept well informed every step of the process. We dealt mainly with Amy and found her very …
Karen, thank you so much for taking the time to review our services, we hope you are very happy in your new home and we have passed your kind words onto the team.
5/5
GoogleSarah and her team were very helpful with what ended up been a long drawn out sale. I can only thank her for holding my hand through it all
Elaine, thank you for taking to time to review our service.
5/5
YellVery professional, great communication, would highly recommend.
We couldn't be more pleased and impressed by Tom and Wendy at Stephensons Estate Agent in Selby. Tom and Wendy were professional and extremely helpful in the face of some very stressful situations (due to circumstances out of their control). They went out of their way to do everything they could to speed the process along. They were also excellent in their communication of every aspect of the transaction.We really can't rate them highly enough. We recommend them and will use them every time we buy / sell any future homes.
5/5
GoogleWe couldn't be more impressed with Stephensons Estate Agents. From our initial consultation to the final sale, their service was exceptional. We have sold a few houses in the past but this is our first time dealing with …
Rachael, thank you for your very kind words. It was our absolute pleasure working with yourself and Ash, thank you for entrusting us with your beautiful home.
5/5
GoogleFrom the initial meeting to the completion of our our house Stephensons were efficient friendly and went over and above to make a stressful time as easy as possible. The staff are friendly knowledgeable and always there to help. The marketing was professional. The video especially allows buyers to get a great idea of the property before they view . I would highly recommend Stephensons to sell your property. Very satisfied client.
Caroline, thank you for taking the time to leave us a review, we are delighted to receive your comments. It was lovely to work with you, we wish all the happiness in your new home.
5/5
GoogleI used Stephensons Haxby branch to sell my property, the process was smooth from start to finish, from the initial valuation and photos, to the viewings and through to completion, everything was nice and simple and as stress free as possible. Highly recommended.
5/5
GoogleWe have used Stephensons to sell and to purchase. Communication is excellent and they make the whole process as seamless as possible. Couldn’t recommend enough
5/5
GoogleI’ve had my fair share of experience with estate agents and Stephensons are definitely the best of the bunch. Operationally, they are very well set up and unlike most agents my property wasn’t just a number to them. Sarah, Iain, Oli and the rest of team did a sterling job of selling my property quickly but also at a price I was happy with. Im very grateful they made much of the process hassle free for me. Would definitely use again.PositiveQuality
Eddie, thank you for your very kind words we will ensure they are passed on to the team.
1/5
GoogleIncompetent to the point of negligent. Took my property off the market in December for four months as my buyer failed to get mortgage after mortgage. Due diligence??? Stephensons did however have the good grace to admit they'd made a colossal mess of the non sale. Re. Response below. The buyer failed to get multiple mortgages prior to covid. Due diligence would have suggested that his life choices made it super hard to borrow. Your sales manager Sarah admitted you had made a balls up and apologised to me. A buyer is not a buyer if he has no money is he now?NegativeQuality, Professionalism, Value
Charlotte, thank you for taking the time to review our service. We are however very disappointed with your comments. As you know your buyer was given a mortgage offer, however the mortgage lender removed this offer due to COVID-19. This was completely out of the control of us and the buyer and your buyer was still fully committed to finding a new mortgage product however you weren’t prepared to give this time. We contest your claim regarding the remarks you suggest we made as this is simply not true. The very best of luck for the future.
5/5
GoogleStephensons was brilliant from the moment they came round to look at my house. Made the house look amazing with the photos and videos, and was always at the end of the phone If I had any questions. Very professional and easy to speak to.
Jake, thank you for taking the time to review our services - we’ll be sure to pass on your kind words to the team. All the very best for the future
5/5
FacebookJust bought our first home through Stephensons. It was was a stress free experience. Dan and the team at the Haxby branch were fab!
Emma, congratulations on buying your first home. Thank you for taking the time to review our Haxby team. We will be sure to pass on your kind words. All the best in your new home.
5/5
GoogleI can’t praise Stephenson’s enough. Amy and her staff were excellent. They kept me informed of viewings and interest in the property. They were pleasant knowledgeable and extremely helpful.As an inexperienced property seller they guided me through every stage of the selling process.
Carolyn, thank you for taking the time to review our services - we’ll be sure to pass on your kind words to Amy and the team. All the very best for the future
5/5
GoogleFrom start to finish of our experience, the team at Stephensons have been absolutely brilliant. Very professional and the best customer service. Highly recommended, thank you guys! 😁 …
5/5
GoogleWhat fantastic service, helped the whole way through our sale with fabulous staff pushing on our sale. Excellent service from start to finish ! Many thanks
5/5
GoogleExcellent communication throughout the purchase - highly recommend.
5/5
GoogleABSOLUTE LEGENDS! Elliot Newby especially helpful and moved really quickly! Top humans.
Charlie, thank you for your words - it was great to work with you on this lease. All the very best for the future.
5/5
FacebookWe cannot speak highly enough of the experience we had selling our house with Stephenson’s. From Iain and Dan’s expert input during valuation, to Amber and Amy’s guidance through the sale negotiation, everyone in the team went the extra mile to make the process as calm and smooth as possible. We received regular updates, with queries answered promptly. We wouldn’t hesitate to use Stephenson’s again.
1/5
GoogleExpected a professional survey for the £850 fee I paid but received sub-standard service with minimal input. Visit was completed in around 5 minutes and I was asked to take photos myself, then email them to him so he could complete his report. Would definitely not recommend.
5/5
GoogleI cannot speak highly enough of the service I have received from Stephensons. Iain Jarvis in particular is a dedicated and caring professional and nothing has been too much trouble throughout the whole process. All carried out through a very difficult time for us all.PositiveResponsiveness, Quality, Professionalism, Value
Anna thank you for taking the time to review your experience. We will make sure Iain and the team are aware of your kind words. All the very best.
5/5
GoogleOne of the best real estate agencies I have ever dealt with! They are very friendly and knowledgeable, instant communication whenever it was needed, willing to help in any way to complete our house move smoothly! Thank you so much for offering such a high quality of services!
Georgios, thank you for kind words, we wish you all the best with you house move.
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Stephensons's York office has 85 reviews across four platforms: 70 on Google, 10 on Facebook (across the whole business), 1 on Yell, 4 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Stephensons is rated 4.4 out of 5 across all 85 reviews, and 4.4 out of 5 on Google from 70 reviews, checked 9 October 2026.
Stephensons, 17, Colliergate, York YO1 8BP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.