Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had been trying to let out our commercial offices in Escrick, York for over a year with two other agents and had no success. Stephensons Estate Agents stepped in and got the office (both floors) let within three months!!!
Elliot Newby and his team were professional, responsive, and clearly knew the local market well. We were kept in the loop throughout and really appreciated their proactive approach.
Highly recommend if you’re looking for an agent who actually delivers results! Cheers Elliot!
Tim · 10 April 2025
Agent replied · 24 April 2025
Tim, thank you for the lovely review - we are delighted Elliot and the team could find you suitable tenants.
★★★★★ 5/5
GoogleWas so happy with the full service we received from start to finish. The professional pictures, being kept up to date with all details of the process and the property being sold at the asking price. Oliver and the team made the full process stress free and easy. ...
Matthew · 24 November 2025
Agent replied · 24 December 2025
Matthew, thank you for taking the time to write this review, it was our pleasure to help with your move.
★★★★★ 5/5
GoogleStephensons Estate Agents is a company that takes incredible pride in their work. They offer a professional service with incredible attention to detail in your needs, timely and helpful responses to questions, and their advice is always excellent. I’ve found their knowledge of the market - which contributes to realistic decisions about valuations and expectations - to be outstanding. Alongside their innovative approaches to marketing and the individual touch that comes from such a dedicated team, the overall approach and professionalism shown by Stephensons means I recommend them without hesitation.
My experiences of Stephensons has led me to personally recommend them to friends and family, all of whom have had first-rate experiences. I will certainly continue to them for any of my future sales.
Adam · 24 November 2025
★★★★★ 5/5
GoogleMy husband & I would 100% recommend using Stephensons York for the sale of your house! We were selling our house in the UK whilst living abroad ourselves so initially I thought this would make the process more difficult/longer, but it didn’t. Amy & Amber were incredibly helpful throughout the whole sale; always on hand to answer any questions, and offer advice & guidance. They helped make the whole sale feel easy and stress free. So thank you!
Leanne · 16 April 2024
Agent replied · 15 June 2024
Leanne, thank you for your lovely words and we are delighted to hear the team could the stress of selling away. All the very best for the future!
★★★★★ 5/5
GoogleWe sold my late fathers flat with Stephenson's and they dealt with us professionally and sensitively at all times. Charlotte kept us up to date with the progress of the sale and was always available to answer queries.
Jane · 2 April 2026
★★★★★ 5/5
GoogleWe have just bought our beautiful house in York through Stephensons.
Having moved from South London/Surrey, it has certainly been stressful. We viewed the property in May, (thank you to Amy and Martin) and throughout the process, …
Andrew · 16 April 2025
Agent replied · 8 December 2024
Andrew, thank you for your kind words and we are so pleased to hear Sarah and the team were able to support you and remove any worries you had throughout the process. … More
★★★★★ 5/5
GoogleI cannot speak highly enough of the service I received from Stephensons Estate Agents. From the initial valuation with Oliver and various phone calls with both Sarah and Iain, they were always there to answer my questions however big or small they may have been.
The attention to detail was incredible and I felt fully supported from start to finish.
Thank you Stephensons for everything!
Laura · 24 November 2025
Agent replied · 24 December 2025
Laura, thank you so much for your kind words, it was lovely to work with you
★★★★★ 5/5
GoogleWe had decided to downsize from a 3 bed house to a 1 bed apartment that Stephensons were marketing. It therefore made sense to let Stephensons sell our house and they then had control of both ends of the deal. It worked very well and the staff were professional and kept us informed through every stage of both the sale and purchase. We would definitely use them again, but that's not likely to happen as this was our final move.
Joan · 11 April 2026
★★★★★ 5/5
GoogleI used Stephensons Estate agents to sell my family home in York and they were fantastic from start to finish. It wasn't an easy thing to do but they were professional, courteous and approachable at every step, keeping me up to date at all times, always there on the other end of phone to help if I had any questions, I felt in very safe hands. Thank you to - Oliver, Wayne, Martin, Sam and Sarah for all your help - you were brilliant!
Victoria · 2 April 2026
★★★★★ 1/5
GoogleI travelled all the way from Manchester to York for a viewing appointment arranged by Stephenson, following the location shared by Mr. Andrew. After reaching the property, I called the office and was told someone would contact me shortly, but no one ever did. I waited for over an hour with no update. Extremely unprofessional and disappointing experience, a complete waste of my time and money.
Nidhin · 16 October 2025
Agent replied · 16 April 2026
Nidhin,
Thank you for taking the time to leave your review. It’s a real shame you felt the need to comment publicly on a small, long-established independent business that relies on reviews, without first providing the full facts or context. Since transparency seems to be in short supply on your part, allow us to clarify the situation.
Our lettings team went out of their way to rearrange multiple appointments to accommodate your viewing due to your “rigid” work schedule, an effort we made in good faith. Your viewing was booked for Saturday 11th October 2025 at 11:30am, with confirmation emails sent clearly detailing the date, time, and address. Despite this, you arrived at the property 45 minutes late, yet feel laying blame at our door appropriate, we can only assume you went to the wrong property.
You’ve claimed we wasted your time and cost you money, yet it was your inability to attend the arranged appointment at the right property on time that caused inconvenience, not ours. The only people genuinely out of pocket here is Stephensons, who gave up their time for an appointment you couldn’t show respect to arrive on time for. Might we remind you, we have multiple viewing appointments each day and if viewers can’t arrive on time we must leave to ensure we arrive punctuallly for those who can arrive on time and therefore give them the service they deserve.
As a well-regarded local agency with over 150 years of trading, we’d gently suggest a little reflection before publicly criticising a business that went out of their way to assist you. Common courtesy, such as punctuality or even a simple apology, might serve you better rather than false accusations, in future.
Rest assured, based on this experience, we will not be recommending you as a prospective tenant to this or any of our other landlords. We prefer to work with individuals who demonstrate the same good faith and decency we extend to them.
We wish you all the very best for the future.
★★★★★ 5/5
GoogleWe purchased a house through Stephensons York and had a wonderful experience. The team was there every step of the year to support us in our move to York. It has been a pleasure working with them and in particular Amy that has helped us find our dream home.
Laura · 26 September 2024
Agent replied · 22 October 2024
Laura, thank you for your very kind words - we are delighted we could makes your move such a great experience - we will be sure to pass on your kind words and wish you all the very best in your new home.
★★★★★ 5/5
GoogleA huge thank you to Amy and her team for selling my mum's house. From day one the communication was outstanding. Amy kept in touch regularly throughout the whole process. She is knowledgeable, efficient and extremely good at her job. Thank you.
Anne · 25 December 2024
Agent replied · 24 April 2025
Anne, thank you for your feedback, it really is appreciated when clients take the time to do this. We are delighted Amy and the team were able to assist with the sale of Mum's home. Thank you again for trusting us and we wish you all the best for the future.
★★★★★ 5/5
FacebookStephensons Selby Estate Agents have been absolutely fantastic! Completed the house sale in 3 months, from start to finish, the whole process was faultless. Tom Brooks who is the Manager was amazing, so professional and completely put me at ease and made me feel that there was support throughout. Mary & Jenny who work alongside Tom have also been fantastic with email and personal phone call updates throughout. I couldn’t recommend the Selby branch enough and in particular Tom, Mary and Jenny! ⭐️⭐️⭐️⭐️⭐️ (5 star from me) !!
Chloe · 12 November 2021
Agent replied · 23 February 2026
I came in a skeptic, but with the price point of $1,500 I made a profit of $19,350. The result has been the feedback from pros and customers has been amazing in terms of profits and the customer service is one of best departments I’ve ever dealt with, and have referred 2 customers who are also very happy .
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★★★★★ 5/5
GoogleI can recommend Stephenson's 100% as when selling our house, the buyers and lenders solicitors contrived to make it as painful as possible, and only for Sarah's knowledge and perseverance did we finally get the sale over the line.
Use Stephenson's and be confident that they will hang on in there to ensure the sale or purchase goes through as quickly and painlessly as possible.
Wilson · 16 June 2023
Agent replied · 15 June 2024
Wilson, thank you so much for taking the time to review our services. We will be sure to pass on your kind comments to our York team and all the very best with your move.
★★★★★ 5/5
FacebookExcellent service from Stephensons. Nick was honest and down to earth when valuing and marketing our property. From start to finish, Fiona and Gill were with us every step of the way and I cannot thank them enough for all their support, kind words and reassurance throughout the process. They also found us a beautiful property to move to in a really difficult market. It was a pleasure to deal with everyone at Stephensons including the lettings team in York and I have no doubts in recommending them to anyone. Thank you so much.
Rebecca · 26 July 2021
Agent replied · 23 February 2026
Rebecca thank you for kind words, it is great to hear both the Easingwold and Lettings team were able to make your moving experience an enjoyable one. All the very best from everyone Stephensons.
★★★★★ 5/5
FacebookNeeding to sell quickly for a big move from Melbourne, Pocklington, to London, we couldn’t have been happier with the service provided by Oliver Newby and the team. The quality of the pictures, and especially the video provided by Ollie, on top of their innovative use of social media to drive interest, were the main reasons behind us receiving multiple viewing requests, which helped us to agree a sale within the first week of the property going on the market. And when unfortunately the sale fell through, the team went to work straight away and managed to sell again, also within the first week. Always on hand, always friendly and, most importantly, professional and reassuring during what was a very stressful time.
Lenny · 15 July 2021
Agent replied · 23 February 2026
Lenny, thank you for taking the time to write this review. We hope your move back to the south went smoothly. All
the very best for the future from all at Stephensons
★★★★★ 5/5
GoogleStephenson’s of York, Haxby office, handled the sale of our property in Rawcliffe with great professionalism and excellent customer service. Everything was taken into consideration from the exquisite pictures and brochure to the continuous contact, effective communication and advice throughout the sale and completion process.
Daniel and his team kept us up to date of all interest, which due to their excellent marketing, fair price and speedy service, there was plenty. They had our house on the market and sold within days and upheld their fantastic level of service during the contract exchange process.
Thank you to Stephenson’s, great job. We don’t wish to move again anytime soon but if/when we do, we will use their services again.PositiveResponsiveness, Quality, Professionalism, Value
Brady · 16 June 2021
Agent replied · 15 June 2024
Brady, thank you for your kind words. We wish you and your family every happiness in your new home.
★★★★★ 5/5
TrustpilotAmber is outstanding
Amber is outstanding!
KAREN · 18 August 2026
★★★★★ 5/5
GoogleStephensons were nothing short of exceptional. With the help of the York team, including Sarah and Amber but with special shout outs to Oliver and Amy, they helped us navigate the sale of a unique period home. They went above and beyond to target and find the right buyer including innovative and completely brand new ideas for social media to help broaden our reach. They were patient with us as frustrations sometimes grew as time ticked on and we hadn’t found the right buyer. In the end everything they promised us turned out to be true. They got us into our new house for Christmas. What a present that was! Thank you so much. I’d recommend them to anyone.
Hannah · 24 January 2025
Agent replied · 24 April 2025
Hi Hannah, thank you so much for taking the time leave us a review. We were delighted to be able to assist you with your move, the 'bumps' in the road only made it more satisfying when we received that final call to say the sale had completed. We wish you and the family all the best for the future and feel free to pop in for a catch any time you're passing
★★★★★ 5/5
GoogleWe bought our home through Stephensons and couldn't recommend them enough.
Amber Young was our contact and was lovely - professional, responsive and knowledgeable. …
Victoria · 16 April 2025
Agent replied · 24 August 2024
Victoria, thank you for your lovely words, they are very much appreciated. We will be sure to pass on your comments to Amber and Martyn and we hope to assist you again in the future. All the very best from everyone at Stephensons
★★★★★ 1/5
TrustpilotDoesn't ring back as promised
Putting our property on the market, rang Stephensons Estate agents for a valuation. Contacted their Pickering office, their agent was going to ring back. Still waiting. Now have appointments with other agencies who have proved to be efficient enough to at least arrange a first appointment with us.
Liz · 13 July 2026
★★★★★ 5/5
GoogleI have used Stephensons for a number of sales in the past 5 years and have to say their communications were grade A from start to finish! From the initial appointment and right through the whole process, I was kept up to date with every aspect of my sales. I received great advice on market and conditions and really felt like the team had my best interest at every turn. I would 100% recommend the team!
Lee · 24 November 2025
★★★★★ 1/5
TrustpilotMisrepresentation
Booked in to view a property through Stephenson’s, and what should have been a straightforward viewing turned into a far more difficult experience than it needed to be. We did the chasing to get the viewing!
ConsumerChampion · 30 August 2026
★★★★★ 5/5
GoogleThe whole team were magnificent during what proved to be a very tricky move for my family. Stephensons pulled out all the stops to sell our apartment quickly so that we were able to meet exchange deadlines set by the builder on our new home (which Oliver helped us reserve). The communication, marketing material and overall support we received were first class. Wouldn't hesitate to recommend.
James · 24 November 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
